Rented video stops, then gone from iTunes

Hi,
I was renting a movie today and watching it while it downloaded, when suddenly iTunes froze up. After about 3-4 minutes of waiting I decided to force close iTunes. When I restart it, the movie is gone (although I rented it less than an hour ago it is nowhere to be found in my iTunes now).
How can I find it so I can watch the remainder of the film?
Best regards,
Paul W:

If it's not showing the Movies / Films part of your iTunes library (when you have rentals you should get a Rentals tab there), and you've tried dragging and dropping the film from the media folder (it's the film that you've found there, or was it the .tmp file that you found ?) into your Mac's iTunes or tried File > Add To Library to add it, then it's probably a case of trying the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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