Reoccuring Unexpected Restarts
One of our G4 powerbooks is experiencing frequent unexpected restarts.
It happens everyday like this:
First, some of the applications unexpectedly quit. Then a black message box appears taht says: "You need to restart you computer. Hold down the Power button several seconds or press the power button."
The message in the black box is repeated in French, then german, than japanese.
Any ideas?
Joseph,
That's a kernel panic. Since you have a problem with a PowerBook though, it'd be best to post in the PowerBook forum here.
Brian
Similar Messages
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Unexpected restart link with airport and keychain
HI,
I experience some unexpected restart of my Mac book pro when it's inactive (and only when it's inactive). There is not a single line in the system.log or console.log that match the time of reboot. I didn't find a reproducible way of making it happening. Nevertheless, when airport cannot connect to a gateway because the signal is marginal and make an error seems to increase the probability to experience such a feature. I'm of course not talking about a kernel panic. There is not a single clue before the restart! The hardware testing provided by apple on Mac OS X DVD and with the apple care plan does not detect any issue.
On top of that it seems that when it starts to happen, it will happen any time you will reach the screensaver or lock the computer, if the screensaver is password protected. Switching of this option is usually not enought and according an other article of this forum, I added in ~?Library/preferences a com.apple.screensaver.plist with 0 value to askForPassword
Repairing the permission seems to help sometimes as well. But there is no key way of getting rid of it.
Moreover, from time to time the additionnal plist file I said is removed by another process (I'm the only user of my laptop and it happens several time). But still nothing reproducible.
I tried to mesure the temperature and log it, and it's not increasing at the time of the crash, on the contrary.
so any idea to fix, or at least to force a higher level of logging is welcomeOK, I came up with at least a "hack" to get me back up and running for the moment. I have another user account "test" on my powerbook that is pretty much a vanilla new account. Whilst reviewing what files had been changed during the upgrade I became fairly convinced some form of bad XML configuration parameter(s) in file(s) contained in ~user/Library/Preferences were behind the loss of network connectivity. I logged out, then logged back in as my "test" user and networking worked flawlessly which seems to confirm that indeed the problem lies not in shared system directories but in user configuration data. Anyhow I logged into my normal account (top right screen corner) whilst still logged into my test account and now networking remained enabled and operational.
I'll report back if I work out how to clean up this mess properly.
Ian -
Late 2011 Macbook Pro Unexpectedly Restarts
My Macbook Pro has twice in two hours unexpectedly restarted it's self, both times I have been using Chrome. The crash report gives a different reason each time.
MacBookPro8,2, Intel Core i7, 2.2 GHz, 8 GB
I have attached both crash logs.
As of right now I'm blaming Chrome. Any insight would be very appreciated.
Thu Jun 26 12:39:33 2014
panic(cpu 6 caller 0xffffff8023edbf5e): Kernel trap at 0xffffff8023ed0ac1, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0xffffffa2476001e8, CR3: 0x00000001226d50b6, CR4: 0x00000000000606e0
RAX: 0x0000000000010000, RBX: 0xffffff80244d4c40, RCX: 0xffffff804cd289e0, RDX: 0x000000000000127f
RSP: 0xffffff812eb23e38, RBP: 0xffffff812eb23e70, RSI: 0x0000000020b54117, RDI: 0xffffffa2476001e8
R8: 0xffffff8038a7d000, R9: 0x00000000cccccccd, R10: 0xffffff80244d15f0, R11: 0x0000000000000002
R12: 0xffffff8038a7d1b0, R13: 0xffffffa2476001e8, R14: 0xffffffa2476001e8, R15: 0xffffff804c403930
RFL: 0x0000000000010202, RIP: 0xffffff8023ed0ac1, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0xffffffa2476001e8, Error code: 0x0000000000000000, Fault CPU: 0x6
Backtrace (CPU 6), Frame : Return Address
0xffffff812eb23ac0 : 0xffffff8023e22fa9
0xffffff812eb23b40 : 0xffffff8023edbf5e
0xffffff812eb23d10 : 0xffffff8023ef3456
0xffffff812eb23d30 : 0xffffff8023ed0ac1
0xffffff812eb23e70 : 0xffffff8023e1a3e7
0xffffff812eb23eb0 : 0xffffff8023e1ab43
0xffffff812eb23f00 : 0xffffff8023e1ea75
0xffffff812eb23f30 : 0xffffff7fa4911603
0xffffff812eb23f60 : 0xffffff8024240397
0xffffff812eb23fb0 : 0xffffff8023ef3948
Kernel Extensions in backtrace:
com.apple.kec.pthread(1.0)[882075E6-12C4-3225-8750-928715183739]@0xffffff7fa491 0000->0xffffff7fa491afff
BSD process name corresponding to current thread: Google Chrome He
Mac OS version:
13D65
Kernel version:
Darwin Kernel Version 13.2.0: Thu Apr 17 23:03:13 PDT 2014; root:xnu-2422.100.13~1/RELEASE_X86_64
Kernel UUID: ADD73AE6-88B0-32FB-A8BB-4F7C8BE4092E
Kernel slide: 0x0000000023c00000
Kernel text base: 0xffffff8023e00000
System model name: MacBookPro8,2 (Mac-94245A3940C91C80)
System uptime in nanoseconds: 48966524476437
last loaded kext at 45913334456650: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7fa670b000, size 49152)
last unloaded kext at 45988260736441: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7fa670b000, size 32768)
loaded kexts:
com.sophos.kext.sav 9.0.61
com.Cycling74.driver.Soundflower 1.5.3
com.sophos.nke.swi 9.0.53
com.apple.driver.AppleBluetoothMultitouch 80.14
com.apple.filesystems.afpfs 11.1
com.apple.nke.asp-tcp 8.0.1
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AGPM 100.14.15
com.apple.iokit.IOBluetoothSerialManager 4.2.4f1
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleMikeyDriver 2.6.1f2
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.kext.AMDFramebuffer 1.2.2
com.apple.driver.AppleIntelHD3000Graphics 8.2.4
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.AMDRadeonX3000 1.2.2
com.apple.driver.AppleHDA 2.6.1f2
com.apple.driver.AppleHWAccess 1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.4f1
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleMuxControl 3.5.26
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleIntelSNBGraphicsFB 8.2.4
com.apple.kext.AMD6000Controller 1.2.2
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleThunderboltIP 1.1.2
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleIRController 325.7
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.iokit.SCSITaskUserClient 3.6.6
com.apple.driver.XsanFilter 404
com.apple.driver.AppleUSBHub 666.4.0
com.apple.driver.AppleSDXC 1.5.2
com.apple.iokit.IOAHCIBlockStorage 2.5.1
com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
com.apple.driver.AppleFWOHCI 5.0.2
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleAHCIPort 3.0.0
com.apple.driver.AppleUSBEHCI 660.4.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 217.92.1
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 217.92.1
com.apple.driver.IOBluetoothHIDDriver 4.2.4f1
com.apple.driver.AppleMultitouchDriver 245.13
com.apple.security.SecureRemotePassword 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.kext.triggers 1.0
com.apple.iokit.IOSurface 91.1
com.apple.iokit.IOBluetoothFamily 4.2.4f1
com.apple.iokit.IOAcceleratorFamily 98.20
com.apple.driver.DspFuncLib 2.6.1f2
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.7fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.4f1
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.AppleGraphicsControl 3.5.26
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.kext.AMDSupport 1.2.2
com.apple.AppleGraphicsDeviceControl 3.5.26
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.driver.IOPlatformPluginFamily 5.7.0d11
com.apple.driver.AppleSMC 3.1.8
com.apple.driver.AppleHDAController 2.6.1f2
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOHDAFamily 2.6.1f2
com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
com.apple.driver.AppleUSBMultitouch 240.9
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.6
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.driver.AppleThunderboltNHI 2.0.1
com.apple.iokit.IOThunderboltFamily 3.2.7
com.apple.iokit.IOAHCISerialATAPI 2.6.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.iokit.IOEthernetAVBController 1.0.3b4
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IO80211Family 630.35
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.iokit.IOUSBFamily 677.4.0
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
System Profile:
Model: MacBookPro8,2, BootROM MBP81.0047.B27, 4 processors, Intel Core i7, 2.2 GHz, 8 GB, SMC 1.69f4
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB
Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x0000, 0x000000000000000000000000000000000000
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x0000, 0x000000000000000000000000000000000000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.4f1 13674, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: ST750LX003-1AC154, 750.16 GB
Serial ATA Device: MATSHITADVD-R UJ-8A8
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM2070 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Hub
USB Device: IR Receiver
Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1
Thu Jun 26 14:21:35 2014
panic(cpu 5 caller 0xffffff8001ac5490): "Possible memory corruption: pmap_pv_remove(0xffffff8027a1f888, 0x10603000, 0x23b50, 0x8000000023b50004, 0xffffff810d523d64, 0xfffffebeb09c1018): pv not on hash, head: 0xffffff8015090728, 0x12c60f000"@/SourceCache/xnu/xnu-2422.100.13/osfmk/i386/pmap_internal.h:836
Backtrace (CPU 5), Frame : Return Address
0xffffff810d523c30 : 0xffffff8001a22fa9
0xffffff810d523cb0 : 0xffffff8001ac5490
0xffffff810d523d90 : 0xffffff8001ac5db7
0xffffff810d523df0 : 0xffffff8001a7e0ca
0xffffff810d523f00 : 0xffffff8001a8239f
0xffffff810d523f30 : 0xffffff8001dd4ae9
0xffffff810d523f60 : 0xffffff8001e40397
0xffffff810d523fb0 : 0xffffff8001af3948
BSD process name corresponding to current thread: Google Chrome He
Mac OS version:
13D65
Kernel version:
Darwin Kernel Version 13.2.0: Thu Apr 17 23:03:13 PDT 2014; root:xnu-2422.100.13~1/RELEASE_X86_64
Kernel UUID: ADD73AE6-88B0-32FB-A8BB-4F7C8BE4092E
Kernel slide: 0x0000000001800000
Kernel text base: 0xffffff8001a00000
System model name: MacBookPro8,2 (Mac-94245A3940C91C80)
System uptime in nanoseconds: 2000563639209
last loaded kext at 1863126204748: com.apple.filesystems.afpfs 11.1 (addr 0xffffff7f842bc000, size 348160)
last unloaded kext at 1049537749935: com.apple.iokit.IOUSBMassStorageClass 3.6.0 (addr 0xffffff7f823aa000, size 69632)
loaded kexts:
com.sophos.kext.sav 9.0.61
com.Cycling74.driver.Soundflower 1.5.3
com.sophos.nke.swi 9.0.53
com.apple.filesystems.afpfs 11.1
com.apple.nke.asp-tcp 8.0.1
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AGPM 100.14.15
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleBluetoothMultitouch 80.14
com.apple.iokit.IOBluetoothSerialManager 4.2.4f1
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleMikeyDriver 2.6.1f2
com.apple.driver.AppleHDA 2.6.1f2
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.kext.AMDFramebuffer 1.2.2
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.AMDRadeonX3000 1.2.2
com.apple.driver.AppleLPC 1.7.0
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.kext.AMD6000Controller 1.2.2
com.apple.driver.AppleIntelHD3000Graphics 8.2.4
com.apple.driver.AppleIntelSNBGraphicsFB 8.2.4
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleMuxControl 3.5.26
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.4f1
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleThunderboltIP 1.1.2
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleIRController 325.7
com.apple.iokit.SCSITaskUserClient 3.6.6
com.apple.driver.XsanFilter 404
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleUSBHub 666.4.0
com.apple.iokit.IOAHCIBlockStorage 2.5.1
com.apple.driver.AppleSDXC 1.5.2
com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
com.apple.driver.AppleFWOHCI 5.0.2
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleUSBEHCI 660.4.0
com.apple.driver.AppleAHCIPort 3.0.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 217.92.1
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 217.92.1
com.apple.security.SecureRemotePassword 1.0
com.apple.kext.triggers 1.0
com.apple.driver.IOBluetoothHIDDriver 4.2.4f1
com.apple.driver.AppleMultitouchDriver 245.13
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.driver.DspFuncLib 2.6.1f2
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.7fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOSurface 91.1
com.apple.iokit.IOAcceleratorFamily 98.20
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.iokit.IOBluetoothFamily 4.2.4f1
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.kext.AMDSupport 1.2.2
com.apple.AppleGraphicsDeviceControl 3.5.26
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleGraphicsControl 3.5.26
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.4f1
com.apple.driver.AppleHDAController 2.6.1f2
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOHDAFamily 2.6.1f2
com.apple.driver.AppleSMC 3.1.8
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.7.0d11
com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
com.apple.driver.AppleUSBMultitouch 240.9
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.6
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.driver.AppleThunderboltNHI 2.0.1
com.apple.iokit.IOThunderboltFamily 3.2.7
com.apple.iokit.IOAHCISerialATAPI 2.6.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.iokit.IOEthernetAVBController 1.0.3b4
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IO80211Family 630.35
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.iokit.IOUSBFamily 677.4.0
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1Stop using Chrome and use Safari. Also, consider uninstalling the following:
Sophos AV software because it is not necessary. Restart after. Be sure you use their uninstaller or see:
Uninstalling Software: The Basics
Most OS X applications are completely self-contained "packages" that can be uninstalled by simply dragging the application to the Trash. Applications may create preference files that are stored in the /Home/Library/Preferences/ folder. Although they do nothing once you delete the associated application, they do take up some disk space. If you want you can look for them in the above location and delete them, too.
Some applications may install an uninstaller program that can be used to remove the application. In some cases the uninstaller may be part of the application's installer, and is invoked by clicking on a Customize button that will appear during the install process.
Some applications may install components in the /Home/Library/Applications Support/ folder. You can also check there to see if the application has created a folder. You can also delete the folder that's in the Applications Support folder. Again, they don't do anything but take up disk space once the application is trashed.
Some applications may install a startupitem or a Log In item. Startupitems are usually installed in the /Library/StartupItems/ folder and less often in the /Home/Library/StartupItems/ folder. Log In Items are set in the Accounts preferences. Open System Preferences, click on the Accounts icon, then click on the LogIn Items tab. Locate the item in the list for the application you want to remove and click on the "-" button to delete it from the list.
Some software use startup daemons or agents that are a new feature of the OS. Look for them in /Library/LaunchAgents/ and /Library/LaunchDaemons/ or in /Home/Library/LaunchAgents/.
If an application installs any other files the best way to track them down is to do a Finder search using the application name or the developer name as the search term. Unfortunately Spotlight will not look in certain folders by default. You can modify Spotlight's behavior or use a third-party search utility, EasyFind, instead.
Some applications install a receipt in the /Library/Receipts/ folder. Usually with the same name as the program or the developer. The item generally has a ".pkg" extension. Be sure you also delete this item as some programs use it to determine if it's already installed.
There are many utilities that can uninstall applications. Here is a selection:
1. AppZapper
2. AppDelete
3. Automaton
4. Hazel
5. AppCleaner
6. CleanApp
7. iTrash
8. Amnesia
9. Uninstaller
10. Spring Cleaning
For more information visit The XLab FAQs and read the FAQ on removing software. -
LR2 Vista 64 Unexpected Restart
I am running LR2 under Vista 64 Home Premium on a high end Intel E8400 PC with 8GB RAM, fast disk, 2 nVidia video cards, dual monitors, etc. At first, this combination ran with no issues. LR is awesome tom use on this machine--it flys.
However, into each life some rain must fall and in the past week, the program began having unexpected restarts. This seemed to be linked to user input. Leave it alone and it is fine. Start working and after a while you will get a restart. The timing varies--it could be sooner or later.
This PC is dedicated to LR, PS and my album software, FotoFusion. There's no e-mail or Office applications on it. But I do not have this problem in Photoshop or FotoFusion--I can work in those apps all day without a restart.
When it restarts, there really is no impact on me except time lost. Windows notices the abnormal shut down and asks if it sould restat normally or in safe mode, etc. My LR catalogs are on a solid state disk. They come up clean. My system disk is Intel Matrix RAID 1 mirrored. Those mirrored disks have to re-sync after an improper restart, but that doesn't affect my LR work.
So I dunno....this is inconvenient as hell, though thankfully there has been no data loss.
Anyone want to take a swing at this? Vista is up to date. Drivers are the latest. LR is current, or so it says. Whaere else can I look?
-Don MerzThis is what the App log shows, repeated 21 times:
- Provider
[ Name] Microsoft-Windows-WMI
[ Guid] {1edeee53-0afe-4609-b846-d8c0b2075b1f}
[ EventSourceName] WinMgmt
- EventID 10
[ Qualifiers] 49152
Version 0
Level 2
Task 0
Opcode 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2008-09-23T13:27:12.000Z
EventRecordID 2567
Correlation
- Execution
[ ProcessID] 0
[ ThreadID] 0
Channel Application
Computer Don-Photoshop
Security
- EventData
//./root/CIMV2
SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99
0x80041003
I am thinking I should try moving a test catalog and LR cache off of the SSD and see if the error persists.
I see what you mean about Windows SSD support, some info at this link:
http://www.ocztechnologyforum.com/forum/showthread.php?t=42487
-Don Merz -
Windows server 2008 r2 KB2871997 unexpected restarts
Hi there,
after I have installed KB2871997 on several Windows Servers we have a lot of unexpected restarts:
Log Name: System
Source: LsaSrv
Date: 19.05.2014 11:19:24
Event ID: 5000
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: xxx
Description:
The security package Kerberos generated an exception. The exception information is the data.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="LsaSrv" Guid="{199FE037-2B82-40A9-82AC-E1D46C792B99}" />
<EventID>5000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2014-05-19T09:19:24.603807100Z" />
<EventRecordID>33660</EventRecordID>
<Correlation />
<Execution ProcessID="508" ThreadID="2216" />
<Channel>System</Channel>
<Computer>xxx</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="Package">Kerberos</Data>
<Binary>050000C00000000000000000000000004C96E2FCFE0700000200000000000000000000000000000004000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</Binary>
</EventData>
</Event>
Log Name: System
Source: USER32
Date: 19.05.2014 11:19:40
Event ID: 1074
Task Category: None
Level: Information
Keywords: Classic
User: SYSTEM
Computer: xxx
Description:
The process wininit.exe has initiated the restart of computer xxx on behalf of user for the following reason: No title for this reason could be found
Reason Code: 0x50006
Shutdown Type: restart
Comment: The system process 'C:\Windows\system32\lsass.exe' terminated unexpectedly with status code -1073741819. The system will now shut down and restart.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="USER32" />
<EventID Qualifiers="32768">1074</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-05-19T09:19:40.000000000Z" />
<EventRecordID>33662</EventRecordID>
<Channel>System</Channel>
<Computer>xxx</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data>wininit.exe</Data>
<Data>xxx</Data>
<Data>No title for this reason could be found</Data>
<Data>0x50006</Data>
<Data>restart</Data>
<Data>The system process 'C:\Windows\system32\lsass.exe' terminated unexpectedly with status code -1073741819. The system will now shut down and restart.</Data>
<Data>
</Data>
<Binary>06000500000000000000000000000000000000000000000000000000000000000000000000000000</Binary>
</EventData>
</Event>
The "Network security: Configure encryption types allowed for Kerberos" is global set to
AES128_HMAC_SHA1
AES256_HMAC_SHA1
Future encryption types
Cipher sutes are restricted to: TLS_ECDHE_ECDSA_WITH_AES_256_GCM_SHA384_P521,TLS_ECDHE_ECDSA_WITH_AES_256_GCM_SHA384_P384,TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256_P256,TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256_P384,TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256_P521,TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA256_P256,TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA256_P384,TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA256_P521,TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA_P256,TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA_P521,TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA_P256,TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA_P521,TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA_P522,TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA_P256,TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256_P256,TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256_P384,TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256_P521,TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA_P256,TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA_P521,TLS_RSA_WITH_AES_256_CBC_SHA256,TLS_RSA_WITH_AES_256_CBC_SHA,TLS_RSA_WITH_AES_128_CBC_SHA256,TLS_DHE_DSS_WITH_AES_256_CBC_SHA256,TLS_DHE_DSS_WITH_AES_128_CBC_SHA256,TLS_RSA_WITH_RC4_128_SHA
Crazy one is, that a windows server 2012 R2 with MS Exchange 2013 SP1 (testserver) has also unexpected reboots, with the same error messages.
On the windows server 2008 r2 we have installed also KB2732595 but without success. The reboots stopping only after we had deinstall KB 2871997.
Best Regards
ChristophYes, it's windows server 2008r2 SP1
with KB 2871997
I have opened now a support case.
The server stopping rebooting, if on the "Network security: Configure encryption types allowed for Kerberos Policy"
-> RC4_HMAC_MD5
AES256_HMAC_SHA1
AES128_HMAC_SHA1
Future encryption types
activated, without RC4, the server reboots. Special one is, RC4 Ciphers are deactived by registry.
If KB 2871997 is deinstalled, the server stopp reboots also without RC4. -
My laptop(windows 7) sometimes unexpectedly restarts with a bluscreen(lasts for few seconds).the error codes are given below.
BCCode: d1
BCP1: 0000000000000050
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF880017A0E10
OS Version: 6_1_7600
Service Pack: 0_0 Product: 256_1We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
We prefer at least 2 DMP files to spot trends and confirm the cause.
Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here
If you have any questions about the procedure please ask
Wanikiya and Dyami--Team Zigzag -
Cf unexpectedly restarts itself
Our CF server restarted itself twice within 20 minutes today.
The only hint I could find about what had happened was in the
cf-out.log. That pointed us to two hs_errpidxxx.log files. Here's
the last one:
hs_err_pid7292.log:
An unexpected exception has been detected in native code
outside the VM.
Unexpected Signal : EXCEPTION_ACCESS_VIOLATION (0xc0000005)
occurred at PC=0x77E55DEA
Function=RaiseException+0x3C
Library=C:\WINDOWS\system32\kernel32.dll
Current Java thread:
at sun.jdbc.odbc.JdbcOdbc.disconnect(Native Method)
at sun.jdbc.odbc.JdbcOdbc.SQLDisconnect(Unknown Source)
at sun.jdbc.odbc.JdbcOdbcDriver.disconnect(Unknown Source)
at sun.jdbc.odbc.JdbcOdbcConnection.close(Unknown Source)
at sun.jdbc.odbc.JdbcOdbcConnection.finalize(Unknown Source)
at java.lang.ref.Finalizer.invokeFinalizeMethod(Native
Method)
at java.lang.ref.Finalizer.runFinalizer(Unknown Source)
at java.lang.ref.Finalizer.access$100(Unknown Source)
at java.lang.ref.Finalizer$FinalizerThread.run(Unknown
Source)
Dynamic libraries:
0x00400000 - 0x00410000 D:\DW\JRun4\bin\jrun.exe
0x7C800000 - 0x7C8C0000 C:\WINDOWS\system32\ntdll.dll
0x77E40000 - 0x77F42000 C:\WINDOWS\system32\kernel32.dll
0x77F50000 - 0x77FEC000 C:\WINDOWS\system32\ADVAPI32.dll
0x77C50000 - 0x77CEF000 C:\WINDOWS\system32\RPCRT4.dll
0x77BA0000 - 0x77BFA000 C:\WINDOWS\system32\MSVCRT.dll
0x08000000 - 0x082AF000 D:\DW\JRun4\jre\bin\server\jvm.dll
0x77380000 - 0x77412000 C:\WINDOWS\system32\USER32.dll
0x77C00000 - 0x77C48000 C:\WINDOWS\system32\GDI32.dll
0x76AA0000 - 0x76ACD000 C:\WINDOWS\system32\WINMM.dll
0x10000000 - 0x10007000 D:\DW\JRun4\jre\bin\hpi.dll
0x76F50000 - 0x76F63000 C:\WINDOWS\system32\Secur32.dll
0x006D0000 - 0x006DE000 D:\DW\JRun4\jre\bin\verify.dll
0x006E0000 - 0x006F9000 D:\DW\JRun4\jre\bin\java.dll
0x00700000 - 0x0070D000 D:\DW\JRun4\jre\bin\zip.dll
0x044F0000 - 0x044FF000 D:\DW\JRun4\jre\bin\net.dll
0x71C00000 - 0x71C17000 C:\WINDOWS\system32\WS2_32.dll
0x71BF0000 - 0x71BF8000 C:\WINDOWS\system32\WS2HELP.dll
0x71B20000 - 0x71B61000 C:\WINDOWS\System32\mswsock.dll
0x76ED0000 - 0x76EF9000 C:\WINDOWS\system32\DNSAPI.dll
0x76F70000 - 0x76F77000 C:\WINDOWS\System32\winrnr.dll
0x76F10000 - 0x76F3E000 C:\WINDOWS\system32\WLDAP32.dll
0x76F80000 - 0x76F85000 C:\WINDOWS\system32\rasadhlp.dll
0x045A0000 - 0x045AC000 D:\DW\JRun4\bin\portscan.dll
0x5F270000 - 0x5F2C9000 C:\WINDOWS\system32\hnetcfg.dll
0x71AE0000 - 0x71AE8000 C:\WINDOWS\System32\wshtcpip.dll
0x050F0000 - 0x050F5000 D:\DW\JRun4\jre\bin\rmi.dll
0x68000000 - 0x6802F000 C:\WINDOWS\system32\rsaenh.dll
0x76B70000 - 0x76B7B000 C:\WINDOWS\system32\PSAPI.DLL
0x7C8D0000 - 0x7D0D3000 C:\WINDOWS\system32\SHELL32.dll
0x77DA0000 - 0x77DF2000 C:\WINDOWS\system32\SHLWAPI.dll
0x77420000 - 0x77523000
C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.3790.1830_x- ww_7AE38CCF\comctl32.dll
0x05290000 - 0x05296000 D:\DW\JRun4\jre\bin\ioser12.dll
0x05200000 - 0x0520C000 D:\DW\JRun4\jre\bin\JdbcOdbc.dll
0x4BF70000 - 0x4BFAD000 C:\WINDOWS\system32\ODBC32.dll
0x77530000 - 0x775C7000
C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_5.82.3790.1830_x -ww_1B6F474A\COMCTL32.dll
0x762B0000 - 0x762FA000 C:\WINDOWS\system32\comdlg32.dll
0x05260000 - 0x05277000 C:\WINDOWS\system32\odbcint.dll
0x4C220000 - 0x4C264000 C:\WINDOWS\system32\odbcjt32.dll
0x07470000 - 0x075E0000 C:\WINDOWS\system32\msjet40.dll
0x075E0000 - 0x07675000 C:\WINDOWS\system32\mswstr10.dll
0x77670000 - 0x777A4000 C:\WINDOWS\system32\ole32.dll
0x77D00000 - 0x77D8C000 C:\WINDOWS\system32\OLEAUT32.dll
0x4CED0000 - 0x4CEDE000 C:\WINDOWS\system32\odbcji32.dll
0x052F0000 - 0x052FD000 C:\WINDOWS\system32\msjter40.dll
0x07680000 - 0x076A6000 C:\WINDOWS\system32\MSJINT40.DLL
0x0DAB0000 - 0x0DAF1000 C:\WINDOWS\system32\mstext40.dll
0x74540000 - 0x745D4000 C:\WINDOWS\system32\mlang.dll
0x77B90000 - 0x77B98000 C:\WINDOWS\system32\VERSION.dll
0x0E180000 - 0x0E1EE000 C:\WINDOWS\system32\rb32odbc.dll
0x71BB0000 - 0x71BB9000 C:\WINDOWS\system32\WSOCK32.dll
0x4D7A0000 - 0x4D7BA000 C:\WINDOWS\system32\odbccp32.dll
0x0E310000 - 0x0E382000 D:\OraHome1\BIN\SQORA32.DLL
0x60600000 - 0x60686000 D:\OraHome1\BIN\oracore8.dll
0x60800000 - 0x6084D000 D:\OraHome1\BIN\oranls8.dll
0x0E390000 - 0x0E3AA000 D:\OraHome1\BIN\OCI.dll
0x0E4C0000 - 0x0E4CF000 D:\OraHome1\bin\sqresUS.dll
0x60400000 - 0x60506000 D:\OraHome1\bin\OraClient8.Dll
0x0E5E0000 - 0x0E5E6000 D:\OraHome1\bin\oravsn8.dll
0x60200000 - 0x60265000 D:\OraHome1\bin\oracommon8.dll
0x60000000 - 0x60122000 D:\OraHome1\bin\orageneric8.dll
0x60A00000 - 0x60A2B000 D:\OraHome1\bin\oranl8.dll
0x60B00000 - 0x60BA9000 D:\OraHome1\bin\oran8.dll
0x60E00000 - 0x60E0D000 D:\OraHome1\bin\orancrypt8.dll
0x61100000 - 0x61137000 D:\OraHome1\bin\oranro8.dll
0x0E5F0000 - 0x0E651000 D:\OraHome1\bin\orannzsbb8.dll
0x61500000 - 0x6150E000 D:\OraHome1\bin\oranldap8.dll
0x61700000 - 0x61720000 D:\OraHome1\bin\oraldapclnt8.dll
0x61900000 - 0x61906000 D:\OraHome1\bin\oranhost8.dll
0x62100000 - 0x62106000 D:\OraHome1\bin\oranoname8.dll
0x0E660000 - 0x0E666000 D:\OraHome1\bin\orancds8.dll
0x62300000 - 0x62306000 D:\OraHome1\bin\orantns8.dll
0x62500000 - 0x62508000 D:\OraHome1\bin\orannds8.dll
0x0E670000 - 0x0E677000 D:\OraHome1\bin\oranms.dll
0x0E680000 - 0x0E691000 D:\OraHome1\bin\oranmsp.dll
0x62700000 - 0x62740000 D:\OraHome1\bin\ORATRACE8.dll
0x62900000 - 0x62B23000 D:\OraHome1\bin\orapls8.dll
0x63100000 - 0x63108000 D:\OraHome1\bin\oraslax8.dll
0x60350000 - 0x60356000 D:\OraHome1\bin\orawtc8.dll
0x63200000 - 0x63273000 D:\OraHome1\bin\orasql8.dll
0x64700000 - 0x6470B000 D:\OraHome1\bin\orantcp8.dll
0x70000000 - 0x702E0000 C:\WINDOWS\system32\CONNX32.DLL
0x71BD0000 - 0x71BE1000 C:\WINDOWS\system32\MPR.dll
0x70600000 - 0x7069F000 C:\WINDOWS\system32\CNXSIS.dll
0x73070000 - 0x73097000 C:\WINDOWS\system32\WINSPOOL.DRV
0x38310000 - 0x38318000 D:\DW\JRun4\jre\bin\nio.dll
0x38320000 - 0x38330000 D:\DW\JRun4\bin\FusionReactor.dll
0x38BC0000 - 0x38C40000
D:\DW\JRun4\servers\cfusion\cfusion-ear\cfusion-war\WEB-INF\cfusion\lib\izmjniado.dll
0x76CF0000 - 0x76D0A000 C:\WINDOWS\system32\iphlpapi.dll
0x76CD0000 - 0x76CE9000 C:\WINDOWS\system32\MPRAPI.dll
0x76DF0000 - 0x76E23000 C:\WINDOWS\system32\ACTIVEDS.dll
0x76DC0000 - 0x76DE7000 C:\WINDOWS\system32\adsldpc.dll
0x76B80000 - 0x76BAE000 C:\WINDOWS\system32\credui.dll
0x71C40000 - 0x71C98000 C:\WINDOWS\system32\NETAPI32.dll
0x76A80000 - 0x76A98000 C:\WINDOWS\system32\ATL.DLL
0x76E30000 - 0x76E3C000 C:\WINDOWS\system32\rtutils.dll
0x5CCF0000 - 0x5CCFF000 C:\WINDOWS\system32\SAMLIB.dll
0x770E0000 - 0x771EA000 C:\WINDOWS\system32\SETUPAPI.dll
0x3C8B0000 - 0x3C8B8000
D:\DW\JRun4\servers\cfusion\cfusion-ear\cfusion-war\WEB-INF\cfusion\lib\CFXNeo.dll
0x3C8C0000 - 0x3C8D0000 C:\WINDOWS\system32\MSVCIRT.dll
0x780C0000 - 0x78121000 C:\WINDOWS\system32\MSVCP60.dll
0x3C8D0000 - 0x3C8DB000
D:\DW\JRun4\servers\cfusion\cfusion-ear\cfusion-war\WEB-INF\cfusion\lib\cfregistry.dll
0x3C9F0000 - 0x3CB02000 D:\DW\JRun4\jre\bin\awt.dll
0x76290000 - 0x762AD000 C:\WINDOWS\system32\IMM32.dll
0x3CB10000 - 0x3CB61000 D:\DW\JRun4\jre\bin\fontmanager.dll
0x777B0000 - 0x77833000 C:\WINDOWS\system32\CLBCatQ.DLL
0x77010000 - 0x770D6000 C:\WINDOWS\system32\COMRes.dll
0x44480000 - 0x444BA000 C:\WINDOWS\system32\msjtes40.dll
0x444D0000 - 0x444DB000 C:\WINDOWS\system32\VBAJET32.DLL
0x444F0000 - 0x44552000 C:\WINDOWS\system32\expsrv.dll
0x44890000 - 0x448B9000
D:\DW\CF_stuff\CFX\cfx_qrycolumns\QueryColumns.dll
0x76C10000 - 0x76C39000 C:\WINDOWS\system32\imagehlp.dll
0x6D580000 - 0x6D628000 C:\WINDOWS\system32\dbghelp.dll
Heap at VM Abort:
Heap
PSYoungGen total 7040K, used 4607K [0x10010000, 0x10950000,
0x138f0000)
eden [0x10010000,0x1048ffe0,0x10490000)
from [0x106f0000,0x106f0000,0x10950000)
to [0x10490000,0x105bce78,0x106f0000)
PSOldGen total 38336K, used 33661K [0x138f0000, 0x15e60000,
0x30010000)
object [0x138f0000,0x159cf7e8,0x15e60000)
PSPermGen total 34304K, used 33741K [0x30010000, 0x32190000,
0x38010000)
object [0x30010000,0x32103548,0x32190000)
Local Time = Wed Jul 26 10:41:34 2006
Elapsed Time = 1273
# The exception above was detected in native code outside the
VM
# Java VM: Java HotSpot(TM) Server VM (1.4.2_05-b04 mixed
mode)
Running ColdFusion MX 7 Enterprise under JRun with the latest
updates on a Windows 2003 Server.
Any idea what might be going on?
ThanksI've had this happen twice, once with a CF and once with an SD. The first time was with a Canon EOS 1D Mark IV, and the other was with a Canon EOS 70D.
I DO use a WD external hard drive, but I don't think I ever installed the included software on my computer (I could be wrong, but it's certainly not there now). And in both cases, the drive was not connected to the computer at the time of the 'My Book' formatting and hadn't been for several days.
The only anomaly I can think of that might have something to do with a trigger is that (in the second case at least... I don't remember if this was the case the first time) the 'My Book' formatting happened the first time I put a card into the computer after the computer had been shut down for a few days.
FWIW, the first time it happened when the card was in an external card reader, and the second time it happened when a card was put into the computer's built-in SD slot.
My details:
MacBook Pro on OS X 10.9.3
Processor 2.66 GHz Intel Core i7
Memory 8 GB 1067 MHz DDR3
Graphics NVIDIA GeForce GT 330M 512 MB -
OS 10.4 crashing, "unexpected restart"
Have had multiple "unexpectedly need to restart" crashes on an iBook G4 running 10.4.11
panic log follows, please someone if you can decipher the log please let me know what is going on...
log:
Tue Apr 13 19:37:19 2010
Unresolved kernel trap(cpu 0): 0x300 - Data access DAR=0x00000000AD019084 PC=0x000000000003FFD4
Latest crash info for cpu 0:
Exception state (sv=0x2D1B4500)
PC=0x0003FFD4; MSR=0x00009030; DAR=0xAD019084; DSISR=0x40000000; LR=0x0003FFBC; R1=0x1782BA70; XCP=0x0000000C (0x300 - Data access)
Backtrace:
0x0243D704 0x0002BDCC 0x002FE21C 0x002FE2E4 0x002BAE8C 0x002BAF2C
0x002C25BC 0x002C268C 0x002EA2C0 0x0008ADB8 0x00029234 0x000233F8 0x000ABEAC 0x65616B65
Proceeding back via exception chain:
Exception state (sv=0x2D1B4500)
previously dumped as "Latest" state. skipping...
Exception state (sv=0x2D57F780)
PC=0x9000AF48; MSR=0x0200F030; DAR=0x003026E4; DSISR=0x0A000000; LR=0x9000AE9C; R1=0xF007FC50; XCP=0x00000030 (0xC00 - System call)
Kernel version:
Darwin Kernel Version 8.11.0: Wed Oct 10 18:26:00 PDT 2007; root:xnu-792.24.17~1/RELEASE_PPC
panic(cpu 0 caller 0xFFFF0003): 0x300 - Data access
Latest stack backtrace for cpu 0:
Backtrace:
0x000954F8 0x00095A10 0x00026898 0x000A8204 0x000ABB80
Proceeding back via exception chain:
Exception state (sv=0x2D1B4500)
PC=0x0003FFD4; MSR=0x00009030; DAR=0xAD019084; DSISR=0x40000000; LR=0x0003FFBC; R1=0x1782BA70; XCP=0x0000000C (0x300 - Data access)
Backtrace:
0x0243D704 0x0002BDCC 0x002FE21C 0x002FE2E4 0x002BAE8C 0x002BAF2C
0x002C25BC 0x002C268C 0x002EA2C0 0x0008ADB8 0x00029234 0x000233F8 0x000ABEAC 0x65616B65
Exception state (sv=0x2D57F780)
PC=0x9000AF48; MSR=0x0200F030; DAR=0x003026E4; DSISR=0x0A000000; LR=0x9000AE9C; R1=0xF007FC50; XCP=0x00000030 (0xC00 - System call)
Kernel version:
Darwin Kernel Version 8.11.0: Wed Oct 10 18:26:00 PDT 2007; root:xnu-792.24.17~1/RELEASE_PPC
END logfile
Again, please help me decipher this log info so I can actually try to fix this problem.
Thanks in advance!Hi nixt,
How to read Crash Logs…
http://developer.apple.com/technotes/tn2004/tn2123.html
One way to test is to Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, Test for action in Safe Mode...
Reboot, test again.
While it can still can be HW such as Video Card, Airport, etc., If it only does it in Regular Boot, then it is some 3rd party add-on, Check System Preferences>Accounts>Login Items window to see if it or something relevant is listed.
Check System Preferences' Other row.
Also look in these if they exist, some are invisible...
/private/var/run/StartupItems
/Library/StartupItems
/System/Library/StartupItems -
After installing mavericks, my air unexpectedly restarts all the time?!
Updated to Mavericks yesterday and now my laptop force-restarts randomly every hour or so. Not cool! Apple, what is up?
My battery life is also draining quickly but I'm not sure if that's related to the shutdowns or the new OS.Hey, just a signal boost:
Same problem is happening. I've tried installing the update they provided (10.9.1) and nothing improved.
I've lost several college application essays and I'm sort of freaking out.
My pleas to Apple in the error reports have gone unanswered. I've been a faithful follower, Apple, please don't make me agree with my aggressively pro-PC friends!
Anybody?
Help? -
Unexpected restarts on MacBook Pro 10.5.7
Hi all,
I tried searching the forums but could not find anything matching my requests. I've been experiencing something strange on my MacBook Pro recently.
Basically after I use my laptop and return back to it approx 4-5hrs later I notice that it tried to shutdown automatically. However, this shutdown failed as some applications failed to terminate in time and so the laptop stayed powered on. The popup windows were visible for me to view and witness the event.
What I would like to know is where can I look to see what could be causing this.
I tried a fresh power cycle (restart) and still it persists.
Other than a clean reinstall I would like to know what application/OS task could be causing this restart request?
Regards,
CarlPlease call me Carl, need to change that sometime....
Anyway I'm not sure how shutting down applications and monitoring the activity monitor is going to help. The problem I have is sometime after a restart or power up some applications are trying to shutdown. Would be interested to know what I will learn from this...if an application does not shut down properly, is it likely to repeat this activity until it is shutdown correctly?
Mainly transmission, ichat and safari.
I have in the past had problems shutting down my Mac and have seen apps like Mail and Safari refusing to quit (even after a forced quit).... Leaves my Mac in a hanging state.
Also sometimes my Mac takes a few attempts to come out of sleep mode after shutting the lid and opening it (this needs to be repeated until it works). The Genius in the store saw this happen and said I had to hit the power button to force a shutdown, but I insisted that if you persist it will come back out of sleep. Not this is entirely related but I thought I'd mention it.
So after a shutdown all night I will monitor the system today and see if it wants to shutdown or not. I have all my normal applications running, safari, firefox, itunes, yahoo!, ichat, skype, excel, mail, peer guardian.. -
IMAC unexpectedly restarts itself
I was updating an IPHONE 3G for my mother to use. During the update my IMAC began restarting itself constantly. I stopped the update on the IPHONE 3. Since then, my IMAC randomely restarts itself. I have tried turning it off, removing all cords, power, mouse, keyboard and then restarting after a minute or two. it seems to stop for a short period, but then begins again. HELP
BDAqua wrote:
Have you tried just sleeping it at night?
It appears to be graphic card related.
Have you blown the dust out lately?
Thanks very much for answering.
Sleeping the iMac at night would work, I'm sure, since it's only on a cold restart that the unplanned restart occurs. Not as satisfying as curing the issue, though.
Apple Hardware Test reported nothing wrong with the graphic card, but the computer is not cold by the time the test is run, so I guess that could still be it.
I'm sure there is dust inside after three + years. Apple didn't really want me to open up my iMac, but this Core 2 Duo model can be opened by lifting off the glass with suction cups, I believe. Maybe I will do that and dust, and see if that helps. There might even be something I can reseat.
Also, I believe that on my next cold startup I will try single user mode and see if that prevents the restart.
Thanks for your suggestions. -
Unexpected restarts when deploying Windows 7 and Office 2010 updates
Hi
I am deploying Windows 7 and Office 2010 updates via SCCM 2012 sp1 and have a couple of questions
Question 1)
The updates are made available to clients at 9am on a Tuesday morning. The users get notification that updates are available to install. If the user doesn't install the updates, the client will wait 24hrs and then install the updates automatically.
We have set the restart behaviour to 24hrs, so again, the user will get a pop up saying that their machine will restart in 24hours. In my testing I have seen no more pop ups appear until 15 minutes before a restart is due and then a window appears
with a count down of 15 minutes but I think this might be standard behaviour. I am not sure why there are options in the client settings to remind users frequently about the impending installation of update but not of impending restarts. The
reason we delay the restart by 24hrs is to give the users the chance to restart their machines over night. Is there a way of providing more notifications of computer restarts ? The User Experience in the deployment of the updates is set to
Display in software center and show all notifications. We have Group Policy set to Not Configured for Windows Updates apart from the user policy
Remove Access To All Windows Update Features which is set to 0 - Do not show any notifications.
Question 2)
Another issue we have is that we have client machines restarting without any warning at all. I have tested setting the user experience to suppress restarts but have the issue regardless. It appears that this happens if the client
is off when the deployment schedule reaches its deadline and the restart time is missed. I had one user who did restart her machine because she was prompted to restart. When the machine came back up it looked like it installed another update and
then just resarted without any warning. This hasn't happened often but a one user was on a Lync call when the restart occured and she was not happy.
Any help would be much appreciated.
ThanksHi Daniel
I have done an RSOP on a VM I am testing and only have the user policy :
Remove Access To All Windows Update Features which is set to
0 - Do not show any notifications.
And the machine policy :
Specify intranet Microsoft update service location which is set to
Enabled The GPO Name is Local Group Policy
The policies look OK.
As a test I have deployed some updates and set the user experience to
Display all notifications and set the Suppress restarts
for both Servers and Workstations. When I deploy the updates, I get notifications that the updates are installing (when the deadline is met) and then I get a prompt telling me that a restart is required. I also get a windo letting me restart now
or I can ask to be reminded in x number of hours. This seems like expected behaviour. It does not force a restart. However if I leave the VM on over night I come in the following day and can see it has restarted. looking at the WindowsUpdate.log I
can see that at 3:15am the line AUInvoking reboot system. It looks like Windows Updates and not SCCM is forcing the restart.
Thanks -
Help!! My Macbook Pro Mid-2009 unexpectedly restarts/shutsdown
My macbook has recently started restarting and shutting down by itself.. here is the error log.
Anonymous UUID: 87F1F3EF-E817-0712-71C3-82318B372FF9
Thu May 22 17:07:38 2014
Panic(CPU 0): Unresponsive processor (this CPU did not acknowledge interrupts) TLB state:0x0
RAX: 0x0000000000000098, RBX: 0x0000003b61de40b1, RCX: 0x0000000000000001, RDX: 0x0000000000000000
RSP: 0xffffff810738b058, RBP: 0xffffff810738b0b0, RSI: 0x000000000004787c, RDI: 0xffffff80319b7772
R8: 0xffffff8032635b50, R9: 0xffffff8033973a30, R10: 0xffffff801f4d15f0, R11: 0x0000000000000004
R12: 0xffffff80319b7772, R13: 0xffffff80319b7770, R14: 0xffffff80319b7778, R15: 0x0000000000000001
RFL: 0x0000000000000082, RIP: 0xffffff801eed096f, CS: 0x0000000000000008, SS: 0x0000000000000000
Backtrace (CPU 0), Frame : Return Address
0xffffff80faa1af50 : 0xffffff801eee1ed1
0xffffff80faa1af80 : 0xffffff801eedb3ef
0xffffff80faa1afd0 : 0xffffff801eef34e9
0xffffff810738b0b0 : 0xffffff801ee8efca
0xffffff810738b0e0 : 0xffffff801ee8e2ac
0xffffff810738b120 : 0xffffff801ee7e24c
0xffffff810738b230 : 0xffffff801ee8228f
0xffffff810738b260 : 0xffffff801ee3ddd3
0xffffff810738b280 : 0xffffff801f22a474
0xffffff810738b390 : 0xffffff801f1c8459
0xffffff810738b7c0 : 0xffffff801f1cb417
0xffffff810738ba00 : 0xffffff801f1cad52
0xffffff810738bf50 : 0xffffff801f23e363
0xffffff810738bfb0 : 0xffffff801eef3b26
BSD process name corresponding to current thread: launchd
Mac OS version:
13C64
Kernel version:
Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64
Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953
Kernel slide: 0x000000001ec00000
Kernel text base: 0xffffff801ee00000
System model name: MacBookPro5,5 (Mac-F2268AC8)
System uptime in nanoseconds: 255295166003
last loaded kext at 40983615442: com.apple.filesystems.autofs 3.0 (addr 0xffffff7fa095e000, size 45056)
last unloaded kext at 153752156120: com.apple.driver.AppleUSBTCKeyEventDriver 240.2 (addr 0xffffff7fa0b0b000, size 8192)
loaded kexts:
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.iokit.IOBluetoothSerialManager 4.2.3f10
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AGPM 100.14.15
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleHDA 2.6.0f1
com.apple.driver.AppleMikeyDriver 2.6.0f1
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleLPC 1.7.0
com.apple.GeForceTesla 8.2.4
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.3f10
com.apple.driver.AppleBacklight 170.3.5
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleIRController 325.7
com.apple.driver.AppleUSBCardReader 3.4.1
com.apple.iokit.SCSITaskUserClient 3.6.6
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.5.1
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleUSBHub 666.4.0
com.apple.driver.AppleFWOHCI 4.9.9
com.apple.driver.AppleAHCIPort 3.0.0
com.apple.nvenet 2.0.21
com.apple.driver.AppleUSBEHCI 660.4.0
com.apple.driver.AppleUSBOHCI 656.4.1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.AppleGraphicsDeviceControl 3.4.35
com.apple.driver.DspFuncLib 2.6.0f1
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.5fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOSurface 91
com.apple.iokit.IOBluetoothFamily 4.2.3f10
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.IOPlatformPluginFamily 5.7.0d10
com.apple.nvidia.classic.NVDANV50HalTesla 8.2.4
com.apple.nvidia.classic.NVDAResmanTesla 8.2.4
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.3f10
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.driver.AppleHDAController 2.6.0f1
com.apple.iokit.IOHDAFamily 2.6.0f1
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.AppleSMC 3.1.8
com.apple.driver.AppleUSBMultitouch 240.9
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.6
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.6.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
com.apple.iokit.IO80211Family 630.35
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOUSBFamily 675.4.0
com.apple.driver.NVSMU 2.2.9
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
panic(cpu 1 caller 0xffffff801eec01bb): "TLB invalidation IPI timeout: " "CPU(s) failed to respond to interrupts, unresponsive CPU bitmap: 0x1, NMIPI acks: orig: 0x0, now: 0x1"@/SourceCache/xnu/xnu-2422.90.20/osfmk/x86_64/pmap.c:2612
Backtrace (CPU 1), Frame : Return Address
0xffffff810724b1c0 : 0xffffff801ee22fa9
0xffffff810724b240 : 0xffffff801eec01bb
0xffffff810724b2d0 : 0xffffff801eec5193
0xffffff810724b3b0 : 0xffffff801eec5c87
0xffffff810724b410 : 0xffffff801ee7dfba
0xffffff810724b520 : 0xffffff801ee8228f
0xffffff810724b550 : 0xffffff801ee7c274
0xffffff810724b580 : 0xffffff801ee2acf1
0xffffff810724b5a0 : 0xffffff801ee2b37c
0xffffff810724b5c0 : 0xffffff801f270875
0xffffff810724b5e0 : 0xffffff7fa10d61a0
0xffffff810724b770 : 0xffffff7fa10d7414
0xffffff810724b800 : 0xffffff7fa10d75d4
0xffffff810724b850 : 0xffffff801f014e81
0xffffff810724b8a0 : 0xffffff801f014ad7
0xffffff810724b950 : 0xffffff801f16fc63
0xffffff810724ba10 : 0xffffff801efffab7
0xffffff810724ba80 : 0xffffff801f23813c
0xffffff810724bb20 : 0xffffff801ee6d464
0xffffff810724bb70 : 0xffffff801ee6c8c3
0xffffff810724bbb0 : 0xffffff801ee74ee2
0xffffff810724bd50 : 0xffffff801ee787a4
0xffffff810724bf20 : 0xffffff801eedc26c
0xffffff810724bfb0 : 0xffffff801eef322b
Kernel Extensions in backtrace:
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib(1.0d1)[E163B7AE-F6E5-32 86-B827-66DB3FE3DB7B]@0xffffff7fa10d5000->0xffffff7fa10d8fff
BSD process name corresponding to current thread: loginwindow
Model: MacBookPro5,5, BootROM MBP55.00AC.B03, 2 processors, Intel Core 2 Duo, 2.53 GHz, 8 GB, SMC 1.47f2
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0000, 0x00000000000030434C372D34474253510000
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0000, 0x00000000000030434C372D34474253510000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.3f10 13477, 3 services, 15 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: FUJITSU MJA2250BH FFS G1, 250.06 GB
Serial ATA Device: MATSHITADVD-R UJ-868
USB Device: Built-in iSight
USB Device: Internal Memory Card Reader
USB Device: Apple Internal Keyboard / Trackpad
USB Device: IR Receiver
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus:
Can Someone help me pleaseJoshOhara,
if you run your MacBook Pro’s Apple Hardware Test from its grey Applications Install DVD, does it detect any problems with its hardware? -
MBP unexpectedly restarts while watching full-screen video
For the past couple of weeks, every time (four times so far) I go to watch a movie on Netflix or a game on NBCSports.com in full screen (using either Safari or Camino), after some time (several minutes, not long) my MBP will suddenly shut off and then immediately restart as if nothing happened.
After the most recent incident, I ran an extended Hardware Test, but it came back clean.
Each shut off has occurred while my computer was connected to power.
Any idea what's going on? Thanks much.Hi,
As well as setting everything in System Preference > Notifications for Messages you can also state several things in the general Section of the Preferences for Messages.
The only sound you can now change (since the Alerts panel was removed in Messages 8) is the Messages received Sound.
The Choices are anything in in System Alerts and anything in your ~/Library/Sounds folder.
I have a few bars of a Jimi Hndrix track as mine.
Open any Finder Window.
Use the Go Menu whilst holding down th ALT key
Select the Library that is added to the list.
Navigate to Sounds folder.
Add sound that will be heard over the battle near the end of Iron Man 3
( you may need to work out the System Preferences > Sound > Sound Effect volume against the Master volume to be heard).
Back to the Preferences in Messages.
At the bottom is sa drop down for AppleScript.
One of the choices is Speak Events.
I have not tried this yet.
10:10 pm Thursday; January 2, 2014
iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
Couple of iPhones and an iPad -
I am having issues with our server restarting every few days or so. The strange thing is that I am getting e-mails from Window Server 2012 that the server restarts always at 30 minutes past the hour. I am not sure if this is when the e-mails get automatically sent by Windows, or this is the actual time the server is crashing.
I have checked the Windows event logs, and I am not finding anything about the restarts in the logs. I am guessing it is a hard reset.
This is obviously a serious issue, as I am using this server as a File server and also a Domain server. I am not able to use an external hard drive to backup the server because of the known issue with these servers not booting with an external hard drive attached.
Any help would be greatly appreciated.I would advise you to call the help center. They will collect some logs from you and should be able to diagnose the issue and provide a solution. If they cannot, they will escalate the case to someone who can help.
The number to he help center is 1-800-426-7378.
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