Repair & Return Orders

Hi guys!!
Somebody here can help me to understand how works the repair & return orders?? How is the process flow??
I appreciate so much your support!!
Thanks in advance
DL,

Hi
May i ask you. are you tooking internal order type .. repair and return?
Regards
mahmoud el nady

Similar Messages

  • CRM - Automatic Return Delivery for Customer Owened Repair sales order

    Hi Guys,
    We are implementing Customer Owned Repair sales order Process in CRM and requirement is that once order gets replicated in ECC, automatic Return delivery should be created.
    We have following settings done,
    1. Order Type ZREP has automatic delivery creation set : A
    2. Item category has special stock indicator E and and Returns
    3. schedule line category IR has 653 Movement with special Stock E and availability is not flagged.
    so in this configuration, when i create Order Manually, Return delivery gets created automatically even if there is Zeor stock (Schedule line confirms the Qty) but while Order gets replicated from CRM it does not because schedule line does not confirm the qty (Zero Qty).
    Please advise on this asap as we are in verge of delivery and facing this issue.
    Regards,
    Dharmesh.

    Hello Peter,
    Regarding Posting of Goods Issue for Spare Parts in SAP R/3 Materials Management,
    The data posted depends on the logistics scenario(s) that you use. The system therefore first determines the logistics scenario defined for the combination of transaction type, item category, service organization, and other relevant information required for the scenario (for example, movement type or special stock indicator in SAP R/3).
    Availability information informs you whether the service parts are currently in stock. Each service part item generates a reservation in the back end system, which can be used to trigger an early procurement process.
    To know more about the same refer the below link:
    http://help.sap.com/search/highlightContent.jsp
    http://help.sap.com/saphelp_crm50/helpdata/en/cb/f876d513c56e4e864c15517ff67e92/frameset.htm
    Hope this helps!
    Thanks and Best Regards,
    Shanthala Kudva.

  • Costing indicator in Repair Service Order

    Hi Gurus,
    I am facing pblm in Repair Service order for component cost.
    Actually the flow is creation of a Service Order automatically using Requirement type from a Return Sales Order.
    Items returned in Return Sales Order are Non - valuated & hence appearing as non-valuated in my Service Order Component tab as well (Defaulted Parent Item -->" Not relavant to costing")
    This is creating pblm to me. Whatever parts, materials I am issuing to Service order are not getting costed. Also the Costing indicator for all the components lines appearing as Not relavent to Costing.
    How I can set it Relavent to Costing for the Child items. Is this control lies in Task List/BOM setting?
    regards
    Ravi

    Spare components are not influenced in anyway by the actual repairable equipment. Pls check other settings.

  • REQUIREMENT TO POPULATE PLANNER GROUP in REPAIR SERVICE ORDER

         Hi Gurus, 
       We are using Standard repair process,
    These are the Following Steps
    1.Service Notification Creation.
    2.Sale order Creation (RAS order type)
    3.Returns Delivary
    4.Posts Goods Receipt
    5.Repair Service Order created in the Backend.
          Requirement is , to auto-populate the PlannerGroup field in order Header data tab of Repair service Order.
    I am tried with maintaining Planner group in Organisation Tab ,Responsibilites Screen ,in the Equipment Master.Planner group is not populated in the Repair Service Order header .
    With Regards
    Lohith

    Hi Maheswaran,
      Thanks for the reply,
             But i all ready tried with updating the planner group in the task list,the Repair Service order is not carrying   planner group from the Service product task list.As per the above discussions, even i tried with updating in equipment Master, still not Populating in Repair Service order.
    With Regards
    Lohith

  • Repair purchase order

    Dear All,
    Can you please guide me abt REPAIR PURCHASE ORDER scenario,and what are the movement types it involves.
    Like If I want to send a maintenance material for repairs,how should the reapir procedure work.
    Is it possible to create a new movement type for this scenario?

    Hi
    This can be achieved by using either  through MM or PM Refurbishment orders
    Refurbishment Management:
    Firstly, one piece of the spare part with a serial number will be purchased and activated as equipment, and then it will be installed at a functional location.
    If it is defective in a technical system, it must be replaced by a functional repairable spare. For this reason, the defective repairable spare is dismantled from the functional location and returned to the warehouse. Meanwhile a functional repairable spare is withdrawn from the warehouse and installed in the functional location.
    The maintenance planner will create a refurbishment order. This defective repairable spare will be withdrawn from the warehouse and refurbished. 
    Process Flow
    The following functions are provided to support the Refurbishment scenarios:
    1.Serial number management for spare parts
    2.Maintenance order for equipment installation and dismantlement
    3.Refurbishment order management
    4.Stock management for spare parts with different valuation type
    Another is MM process
    1.Creation of service notification
    2.Creation of service order for Maintenance of spare part and material is removed from the plant with returnable gate pass .
    3.Delivery of spare part 
    4.Order completion  and service entry sheet and acceptance of service subsequently order completion
    5.Order settlement
    6.Invoicing Posting
    7.close Service notification

  • Considerations for setting up Return Order for Discontinued Product

    What are your thoughts on implementing a process to allow discontinued materials on return orders for product repairs? Some considerations we have encountered are below; please reply if you have thoughts on any/all:
    --  how to allow the discontinued product on a return order but not on a regular sales order (we were thinking one option would be to customize listing/exclusion table functionality to include sales order type and set up condition records that include just the return order type + customer + material combination?)
    -- how to allow the discontinued product to be restricted to just the customer who is returning the material (listing/exclusion sounds like the way to go here)
    -- how to properly discontinue a product that might come back for warranty repairs (ie, should it be a certain material master flag rather than the flag for deletion in a plant?)
    -- if returns come back to a different plant (even a virtual one), would that make any of this easier, especially wrt flagging for deletion?
    Thanks and regards.

    Hi,
    how to allow the discontinued product on a return order but not on a regular sales order (we were thinking one option would be to customize listing/exclusion table functionality to include sales order type and set up condition records that include just the return order type + customer + material combination?)
    how to allow the discontinued product to be restricted to just the customer who is returning the material (listing/exclusion sounds like the way to go here).
    For both of the above, you can use user exit USEREXIT_SAVE_DOCUMENT_PREPARE (program MV45AFZZ).
    how to properly discontinue a product that might come back for warranty repairs (ie, should it be a certain material master flag rather than the flag for deletion in a plant?)
    - When the product is received in the plant/warehouse, put the quantity in blocked stock. Check with MM/IM, on disposing the stock (write-off) at regular intervals
    if returns come back to a different plant (even a virtual one), would that make any of this easier, especially wrt flagging for deletion?
    Yes that can be an option. Alternatively you can create a storage location (virtual) in plant, and you can write off the inventory. Creation of storage location is easier than creation of plant in the system
    Regards,

  • Return Order Credit Memo updation in WBS element

    Hi,
    I have an issue on the automatic updation of return order for WBS element, once the sales order is been assigned to the wbs and billing is done payment also made by the customer and wen the customer sends the return order stating that in those goods he wont require some goods than in sales cycle credit memo is done for the payment return to customer but is there any place where the wbs gets updated for the revenues deduction of the payment given back to customer where its has to be deducted................how to do this
    Kindly help me doing this.
    Thanks and Regards
    Praveen B M

    Hello,
    Thanks for you reply and i just want to know that.
    If we assign the return order to the WBS element, the credit memo automatically has the WBS element assigned to it or do we have to manually assign the credit memo to a WBS element? if yes how?
    Thanks and Regards
    Praveen B M

  • Free Goods not flowing when creating return order through invocie reference

    Hi ,
    we have configured free goods scenario for our client.
    Free goods are determined in sales order based on condition maintained
    In sales order Tan ,and Tann item category are determined and based on SO , delivery and billing type (F2 ) happens.
    Now we are creating the RE  return order , with reference to Billing document F2 , on copying the items , system is only copying the main goods article and free goods item cannot be determined .
    we have done the following configutration ,
    Item category assignment as RE  NORM  REN RENN  (free goods )
    Below detail of  Copy controls
    1)  F2 to ZRET
    Header level
    data type 051                  copy requiremetn 001
    data type 301
    data type 003
    Item level
    TANN  to RENN
    Data type151           copy reui 303 
    data type 102
    data type 002
    condition 251
    can you please check and confirm , how this can be handled or pls give me the config steps
    Thanks

    Hi
    If you want to happen this, you should assign the free goods procedure to the combination of Sales orgDistChDivDoc Pr ProcCust Pri Proc
    Thanks,
    Ravi

  • Free goods issue in return order

    Dear Guru's
    Please help to resolve the below issue
    We have Free goods process, If customer is ordered 10 goods will give 1 as free good total quantity 11 for this I have maintained the condition record, I have created a sales order for total quantity u2013 100 + 10 free goods = 110 when ever I have entered the main item (line item #10) system automatically proposes the free goods quantity in line item # 20, Out this hundred quantity customer has returned 50 quantity so I have created return order with reference to invoice so in return order  both line items have been copied with actual quantity (100 + 10 Free goods). So I changed the main item quantity as 50 (because customer has returned only 50 quantities + free good (for 50 items) 5 = 55)
    Here my requirement is when ever I have changed the main item quantity in return order system is not calculating the free good proportionately as per the free goods condition record.(for 10 item 1 item is free)
    Ex:- when I have changed the return order main item quantity as 50 still free goods showing as 10 only(in line item #20) (which is for 100 quantity)
    What customization is required system should update free goods proportionately as per the free goods condition record in Return order.
    Regards,
    Hari Krishan

    Please post it in SD/MM forum.

  • How to keep the same cost in Sales order and return order?

    Hi experts,
    When I create a sales order with item cost 100 USD.
    Then the cost of item changed and down to 90 USD.
    When I do goods return refer to the sales order. How can I keep the same cost (VPRS) 100 USD but not 90 USD?
    I made a test the cost in sales order is 100 USD but 90 USD in return sales order.
    I want the cost in return sales order is 100 USD.
    How can I do?
    Thanks,
    Lance

    Hi,
    Let me tell u my understanding of your requirement, after the sales the cost of the item is changed to some thing low than it was in sales order or invoice, in this scenario you need to transfer the cost of the material as it is in the sale order or invoice (which you are taking as reference to create a Return Order), am i right?
    If so, you can proceed like this.
    In the copy controls of Billing to Sales orders ( F2 to RE) we have the pricing type N assigned to it ( Transfer pricing components unchanged, New Cost) here the system is reading the change of the cost again from the material master. if you don' t want it to read the material master data again we can have a change try with pricing type 'D'  (Copy Pricing elements unchanged), and try now.
    let me know the result.
    hope this will solve your problem.

  • A problem with return order with free goods

    Hello
    I am working on ECC 6.0
    I am facing a problem with the return order the case is I created an order of 1000 pc with inclusive free goods (w/o item generation) condition record that for every 10 pc over the 100 the customer will take  1 free pc
    1 pc = 10 $
    100 pcs = 900 $
    120 = 1080 $
    the problem when I am creating a return order with 30 pcs the system  calculate the price as if there are free goods the system returns the 30 pcs with 270 $ instead of 180 $ and it should not calculate the free goods because the remaining items are 90 pcs that should not take a free goods discount
    Regards
    Jacopo Francios

    hi ,
    Such scenerios can be tackled by different pricing procedure in return scenerio.
    See Pricing procedure Depends on sales area + customer pricing procedure + Document pricing procedure .
    So for Return document type please maintain different pricing than the normal scenerio this will solve ur problem.
    This is generally done also for tackling such scenerios.
    Thanks & Regards

  • Amount on Goods receipt for return orders is wrong with movement type 653

    Hi All, I am sorry if it is a simple question because i am an abap'er.
    My requirement is to create return sales order (with ref.to Billing document) and deliver and PGI for the return orders. This should go to sales order stock. Accounting document should be generated for material document and the amount should be picked up from condition type (if man.cond. type exist) else from material master.
    1) Created a sales order (Bought in item cat) - Create PO (Non stock) - Receive goods (MIGO) - Create Delivery (VL01N) -   PGI (Movement type 601 and special stock indic. 'E') - Create billing document (F2 type from VF01)
    So far it is good. The account document is created (PGI - cost of goods) with correct amount as desired
    The next scenario is if the material is returned? This is where we are having issues
    Created sales order with ref.to billing doc. (S.O: RE. Item.Cat. Return Bought in (YRBI)... this is pretty much same as bought in except few things which are YRBI  - Delivered - PGI (Goods returns. unrestricted) Movement type 653 - Problem comes here.
    a) If i put special stock indic 'E' in 'Return bought in item.cat - There is no accounting document generated for 653 movement type.
    b) if i maintain space instead of 'E' in return bought in item.cat - there is an accounting document but the manual cost is not copied to accounting document and it is picking up from material master which we dont want and The stock is not showing up in sales order.
    I did my research (forum, OSS, google, and in help.sap.com) before posting here but no help.
    I have checked account assignment categories for 'A' - (some post explained this) I tried changing values but no help.
    I even tried changing the schedule line category to DN but no help.
    I dont know what i forgot to change or check but i have tried everything what i know and from help from different sources ... still couldnt get it.
    Original requirement is to make the return stock as sales order stock and this can also be returned to vendor. If there is a manual cost in return sales order, the PGI accounting document should be created with this condition value else from material master.
    My pricing settings are good.
    It would be really helpful if any one guide me to configure the process or atleast if anyone tells me what am i missing... .

    Have a look at any of the following notes:-
    1)  Note 171989 - Sales-order-related productn: Custmr exit COPCP002
    2)  Note 520000 - FAQ: Valuated special stocks
    3)  Note 557582 - User exit and valuated sales order stock
    4)  Note 580228 - Incorrect prices for materials procured externally
    5)  Note 983193 - Docu:Externally procurd material in valtd sales order stock
    thanks
    G. Lakshmipathi

  • Open return orders in sd module

    hi all,
    can any one explain me wht are open return orders in sd module and also credit memo issued for opem return order and goods receipt processed against the delivery.
    if possible can u explain me with example.
                                         thanks

    Hi Dilip,
    1. Return orders are created with reference to sales orders which have been rejected due to some reasons. There are many reasons as to why a sales order is rejected like incorrect deliveries, Damages during transits, Delayed deliveries,etc. Before the finance department processes them these return orders are blocked by applying a billing block. Such documents which havent been cleared by the finance department are called Open Return Orders.
    A credit memo is released by the vendor based upon pre sales agreements since the customer has to be paid for the return orders.
    Ex:
    Lets assume there is a textile company. They have three Plants producing Textiles at three different locations (A, B and C). They get raw material like dyes, buttons and zips from third party supplier. An agreement was made with the supplier to send a consignment of 100 Litres of Dye and 10 Cartons of buttons to Plant B. A sales order (SD01) was created based on this consignment. But the Dye reaches plant C instead of Plant B. So a return order is created for the sales order (SD01) and a billing block is applied to it. Then the return order is considered to be open for review. Once the finance guys validate the document and approve it the order is closed and released.
    Once that is received by the Vendor he issues a credit memo to the Textiles company since he has to cover for the wrong deliveries and loss of production hours.
    I hope your doubt is cleared, Reward if helpful.

  • Credit for overdue returns order

    Hi there,
    We have a scenario of checking the credit line for every sales order and delivery and the system is configured to block order entry when over due open items exist for that customer. However, with this config, the system blocks a sales order even when the returns order is overdue, which means the customer has a credit item overdue. Is there any solution to this where we can have the SAP check only for receivable overdues and not credits (return orders or credit memos) when blocking the order entry?
    Thanks,

    This is due to fact that Order acknowlegment is not possible in case of return PO.

  • Reg: Sales return order

    Hi Friends ,
    I created Sales return order with VA01 .....and delivered partially due to some reason and maintained reson for rejection and saved the order . but it is still showing in the Va05 Transaction... plzzzzzz help me not to show the order in Va05 ?

    Guru,
    What is the status of the Return order showing in document flow?
    And in VA05, did you select all sales order or open sales order.in selection criteria.??
    Thanks,
    Raja

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