Repair services?

I got an iPod Touch 4G and the lock button stopped working completely (I've never dropped it and there are absolutely no scratches on it). I've gone through support and Apple is going to mail me a box. Weird thing is when it sent me my email it said "Problem Description: Accessories - AC Adapter". Not sure where that came from. I know Apple is really strict on searching the devices they recieve and I hope this doesn't mean that they don't know it's my Lock Button that's broken. Although they should as they won't be able to turn it on without plugging it up. This won't be a problem will it?

I would make sure the box includes a description of this new "problem". Also try contacting Apple use the case number assigned to inform than of this new "problem"

Similar Messages

What should I do!? - Sketchy Apple Repair Service

What should I do about this? Should I contact Apple Support or Verizon and let them know what has happened? Please help!
I have just been through a horrible repair service request. I sent my iPhone 5S in for service about two weeks ago because there has been dust trapped under the backface camera lense since I got the phone. The dust sometimes causes problems with the photos, and disrupts the autofocus function. I had previously sent my iPhone 4 in through Apple's mail-in repair service two years ago, as the mute-switch did not work out of the box. The service was excellent, the phone was replaced, and I had clear instructions on what to do in order to get my device working again when the new one was received. This time, this was not the case. Not at all.
I got my comfirmation email from AppleCare for the service request, which listed the "reported issue" as "device will not power on", after I had just reported it as "dust under camera lense". A red flag immediately went up for me; this was not the issue I had just submitted! They also listed my product as "iPhone 5" in the first email, then "iPhone 5S" in a second email saying a box was on its way.
So I got the box, followed the instuctions to back up the phone, erase all content and settings, and pack it into th box. I soon noticed the issue on the box was listed as "iPhone will not power off". The funny thing is, I had just got a third email saying the issue was "Dust under camera lense". I was so incredibly confused, but I packed the phone up and sent it anyways.
I got another email when the device was received by the AppleCare screening facility. It said diagnostics would begin. That very same night, I got another email saying "Despite rather extensive testing by our team, we were unable to duplicate the reported issue 'Dust under camera lense'. Please provide us with additional information to duplicate the issue."
I was a little bit dissapointed, because I thought my initial description to "replicate the reported issue" was pretty clear. So I elaborated. I explained what types of light the dust and small fiber under the bakcface camera could be seen in. AppleCare asked me "what software does this affect?" So I explained how it affected the camera apps. They then told me they would do additional testing.
After one more day, I received an email stating "We have determined your issue is not covered under warrenty, and it would be less expensive for you to simply purchase a new device, rather than have us repair your current one." There was no way I was paying $700 for a replacement, when in my previous experience the devices I sent apple were replaced or repaired free of charge. If my warrenty states that my iPhone is "free of defects" until the warrenty expires, why is this not considered a defect? Or is it simply that I got some lazy employee, who didn't care to fully evaluate my product and issue? Read on, my experience gets even better!
So, I opted to just have the device returned to me. I was told in one of the emails I could take it into an Apple Store (which is 4+ hours away from where I live) anyways. So, the device returned to me today. I opened the box to find the battery completely depleted. I proceeded to plug the phone into my computer and charge it. So, the device powers back on. iTunes prompts me "Allow access to this iPhone?" I choose yes, then I am told to "Respond on the iPhone". To my utter dismay yet again, the phone has been passcoded. I could not access the phone at all, and it had not been erased when sent back to me. So, being as intuitive as I am, I type in "1, 2, 3, 4" as the passcode. The phone unlocks. Curious, I opened the photo app. I find picutres taken with both the front and back cameras of various colors and squares printed out onto papers, and a few up-close pictures of a rather scrubby looking asian man's face.
At this point I am completely fed up with my service. I erased the phone, and proceeded with the setup screen. Upon asking if I would like to restore my backup from iCloud, I am prompted to enter the AppleID password for some strange AppleID that is not mine, and is an @hotmail.com address. I could very well disclose the address here but probably shouldnt. So instead, I restored the backup from iTunes I had made, and put my sim card back into the phone. I have all of my content and settings back now, am am right back where I started; but I am left to ponder on what course of action to take regarding this very scary experience.
What should I do? Should I contact Apple Support or Verizon and let them know what has happened? Please, your help is important to me!

First I would have returned the iPhone to Verizon the minute I discovered dust under the camera lens and had them replace it with a new on.
Second, the instant there was a problem with sending it in I would have used a telephone and called AppleCare and discussed the issue with them.
Do the pictures that are on the phone show any of the issues you claim are present?
Incidentally, you can do an out-of-warranty replacement of the iPhone for $269 USD, not $700.
But finally, I would call AppleCare and ask to be transferred to Customer Service. Give them your service number and go over each of your complaints with them.

Does Anyone Feel That Palm's Repair Service Seems Shaky?

My Palm TX suffered from the same headphone socket defect that many other TX owners posted about. The socket worked fine for a while but then the internal switch jammed and the external speaker no longer worked. I made a call to service and set up a repair. It sounded simple enough. Ship the unit to us and we will fix it. A person by the name of "Nobody" from Innovate-It.com sent me the SRO number and shipping details on 11/25 and off I went to the post office on 11/26. I shipped it USPS with tracking, delivery confirmation and insurance. The post office tracking was going well until 11/26 when the message "Missent" appeared in the tracking information. Missent? Where did it go?Then on 12/01 the message "Notice Left" came up in the activity alerts. Where exactly is the repair center that no one was there at 12:15 p.m.? It sounded like they were dropping it off at someone's house and no one was home.
Here is what I know so far about Palm's repair service. From what I have researched, Innovate-It is a repair logistics subset of a Netherlands-based software development company and has other clients besides Palm. (Why does everything need to be outsourced? I would pay more for a Palm if they would just keep tech support in-house. But in this global economy nothing is 100% "Made in USA" anyway so it comes as no surprise).
The unit was finally delivered on 12/02 but the Self Service page did not indicate "In Repair" until 12/08 at 2:33 p.m. and it has not changed since. How long does it take to diagnose a simple audio circuit? If people have been able to remedy this issue with WD-40 on a Q-Tip WITHOUT opening the unit, what is the holdup at the repair center for a warranty repair in which it is OK to open the casing? Furthermore, the confirmation email says that DHL is supposed to deliver the unit back to me and the Self Service page gives a tracking link page for FedEx. I am worried about my TX getting home at all. Aren't there any repair centers in the Chicagoland area authorized by Palm?
To summarize We spend enough on the unit itself and then have to pay to ship it to a repair facility to which no contact is possible and our only indication anything is going on is Self Service screen that gives little details about where a work order is in the cue, what the turnaround time will be, and when it will be returned. "No need to call us[?]" I think the repair facility needs to have a contact number available for customers to check on their repairs. A total quality product includes the people who stand behind it. That includes support and repair personnel. Right now, service is not scoring points with me.
UPDATE: PLEASE SEE MY NEW THREAD "Palm's Shaky Repair Service Has Found Solid Ground". The rapid response to this message impressed me, and I felt it was appropriate to acknowledge their efforts.
Post relates to: Palm TX
Message Edited by Dukestraveler on 12-17-2008 03:33 PM

Welcome to the Palm Forums,
By any chance did you get a Service Request number when you called our support? If you did please Personal Message(PM) me that number. This way I can look into this and see if we can get this back to you soon.
Post relates to: Treo 800w (Sprint)

I am suspicious that qualified repair service of Apple with name Lydia in Turkey stole my parts in iPhone

Hi everyone!
I bought my iPhone 5 from Covent Garden Apple Store in London. I am still keeping the receipt with me. Due to my problem with sleep wake button, i would like to have repair service and i found out that it is in the change program. For this reason i gave my phone to Lydia Service in Ankara in Turkey. I left my phone in the repair service and later they called me and informed me that my iPhone was opened before and two screws holding my iPhone screen are missing. I didn't give my iPhone before to any repairman and it was opened first time by Lydia Service. They refused to repair it, because due to opening of my iPhone before, took out my phone from the change program. Now there is no warranty. I really ****** of as my iPhone was opened by them first time.
I am suspicious that one of the guy from this service made some mistake and by lying to me, he try to save himself. Even i am suspicious that he stole some parts from my iPhone. I opened a ticket in Apple support. The Apple support guy told me to give my phone back to Lydia service again. I refused since two screws are missing and i would not like to lose other parts of my iPhone. I am not thrusting Lydia service in Turkey any more. I provided my phone to another service and they took photos to send to apple. At that time the guy who is taking care of my case went to vacation without providing the contact detail of the person replacing him. Finally i find the replacement employee's contact detail, but he is not responding. My iPhone is still not with me. No one is responding from Apple.
First, As a customer who can protect me from this kind of people in Lydia Service? Lydia service opened the case of my iPhone and they are saying two screws are missing which means for me that they stole them and they took it out from the warranty.
Secondly, why this customer support for Turkey is not responding although i have an open ticket in their system. Why they don't have quality of control in their support system? I really ****** off. I don't know how to solve my problem, is there any way to escalate the issue? Any advice is more than welcome.
Ps: Also there is a possibility of assembling my iPhone without these two screws during the production phase which is unlikely to happen.
Thanks in advance.

This is a user to user forum.
I have noted herein a number for Apple Customer Relations for you to try.
Apple Computer Customer Relations: (800) 767-2775
Avoid the rude language when dealing with them. It will get you better results.
Good luck!

Costing indicator in Repair Service Order

Hi Gurus,
I am facing pblm in Repair Service order for component cost.
Actually the flow is creation of a Service Order automatically using Requirement type from a Return Sales Order.
Items returned in Return Sales Order are Non - valuated & hence appearing as non-valuated in my Service Order Component tab as well (Defaulted Parent Item -->" Not relavant to costing")
This is creating pblm to me. Whatever parts, materials I am issuing to Service order are not getting costed. Also the Costing indicator for all the components lines appearing as Not relavent to Costing.
How I can set it Relavent to Costing for the Child items. Is this control lies in Task List/BOM setting?
regards
Ravi

Spare components are not influenced in anyway by the actual repairable equipment. Pls check other settings.

REQUIREMENT TO POPULATE PLANNER GROUP in REPAIR SERVICE ORDER

     Hi Gurus,
   We are using Standard repair process,
These are the Following Steps
1.Service Notification Creation.
2.Sale order Creation (RAS order type)
3.Returns Delivary
4.Posts Goods Receipt
5.Repair Service Order created in the Backend.
      Requirement is , to auto-populate the PlannerGroup field in order Header data tab of Repair service Order.
I am tried with maintaining Planner group in Organisation Tab ,Responsibilites Screen ,in the Equipment Master.Planner group is not populated in the Repair Service Order header .
With Regards
Lohith

Hi Maheswaran,
Thanks for the reply,
         But i all ready tried with updating the planner group in the task list,the Repair Service order is not carrying   planner group from the Service product task list.As per the above discussions, even i tried with updating in equipment Master, still not Populating in Repair Service order.
With Regards
Lohith

In house Repair service Best Practices

Hi,
I have requirement to work on In-house Repairs for service module. please suggest me best practices id for refering configuration Inhouse repairs service(crm7.0)
Please help me.
Thanks & Regards
kishore kumar

Dear Kishore,
Unfortunatelly, SAP CRM Best Bracticies doesn't cover this process. Anyway there are other sources of information. Please refer to these links to read more about In-House Repair:
http://help.sap.com/saphelp_crmscen70/helpdata/en/3b/15a1d29b7e481987c3b894c4b074de/frameset.htm
http://help.sap.com/saphelp_crm70/helpdata/en/c4/3d239a23c5484e970558ba67b837d5/frameset.htm
Arthur.

Production order w.r.to Repair/Service order

Dear all,
We r doing Modification/Rectification& Replacements....for our Customer Products...
Our All Products are Make to Order(So there is No Stock Maintenance).Once complaints comes to us...our Service Engg will check, if it works will add labor hours and spare parts..
If it not works...We need to Raise the Production order w.r.to Service order /Repair Order.and Run the MRP and As usual Process.
up to Service order iam creating .in Service order user will tell ..whether it is working or not....then i need to take decision to release Production order...(Re-work order)
Revert me back if you need more clarity...
Thanks in Advance
Regards,
raj.

Hi
You are raising a service/ repair order to the customer... you are processing the work etc..
but u dont have the materials needs to be send to the customer... at that time.. u need to produce the material... is this ur scenario....
Check with the PP guy...
As far as... you can create a sales order from repair / service order.. if u do service and u need to send some materials.. u can add those materials in service order...if u want to maintain in ur system..
I am not sure abt this...
then u need to create production order separately... and enter the order some where in the production order to get reports etc etc...
I dont think its possible to create a production order w.r.t. repair/ service order..
- Pithan

My iphone5 had a small dent at the bottom left corner is it possible if i can get repair service or a replacement?

I accidentally dropped my iphone5 for about 1 and half ft. At first i didn't notice the dent but after few hours i saw it. It was the first time it fall after i bought it a month ago. Is there any chance i could get a repair service or replacement if possible?

An authorised repairer might be able to help. The Apple warranty does not cover accidental damage so you will not get a replacement

Issue in Triage codes in Reactive Repair Service order.

Hi,
I am working on service module of SAP CRM 5.0 system. When I create a service order for reactive repair, I am able to add a few triage codes for items.
when I try to create a confirmation order for the same reactive repair service order, the triage codes mentioned in Service order are not getting copied to the confirmation order.
If any one had experience on such kind of issues and could guide us through this, please respond back to me.
Waiting for your valuable suggestions.
Thanks,
Pavan

Hi,
I am working on service module of SAP CRM 5.0 system. When I create a service order for reactive repair, I am able to add a few triage codes for items.
when I try to create a confirmation order for the same reactive repair service order, the triage codes mentioned in Service order are not getting copied to the confirmation order.
If any one had experience on such kind of issues and could guide us through this, please respond back to me.
Waiting for your valuable suggestions.
Thanks,
Pavan

Hi! Can someone help me with repair service address for Palm TX?

Hi! Can someone help me with repair service address for Palm TX?
This question was solved.
View Solution.

Good luck, and please let us know here how it works out for you. We love knowing of current resources who can help solve people's problems with these older devices.
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

Has anyone used Timpsons phone repair service for a replacement screen on iPhone 4S?

My iPhone 4S has a. cracked screen, but still works OK.
Can anyone comment on Timpsons repair service? It will cost £40 for the repair, but they do use real glass, not just a plastic screen.

If your phones is in waranty then thats a bad move. Other wise I cannot comment on non Apple repairs, and dont feel this forum is the best place for that. iPhones use specially toughened glass with a Oleophobic coating, I would not trust 'glass' to be that. Also if you break your phones dies and you need a out of warranty replacement you wont get one buy going down this path.

What's a reliable iPod touch repair service?

SO i broke the creen on my new iPod the other night and am wanting to get it fixed. Can anyone recommend a reputable online service that has a good turn around time and has a good reputation? I know there's lots of scammers out there. I found a local guy he will do it for farely cheap but I'm not sure if I wanna go with him because I really have no way of checking out his work and stuff. Any opinions?. Thanks!!!

Some users have said this is a good place. Luckily, I have not had to use any such service.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens

Pay for repair service available at Apple?

Totally teardown a iphone 4, but start no GSM service or 1 bar of GSM service signal, Apple accept pay for repair service if device teardown and broken by self?

They probably wont fix it for you because i don't think their trained or equipped for that but they'll probably take in your warranty voided iPhone 4 and give you a replacement unit for about $200.

When i put an online repair service it says my post code is in wrong format

when i do the online repair service(ive tried on many other comps) the postal code says incorrect format and it is making me angry

Are you using the correct country selection when you start? If you are call Apple explain the problem and they should be able to help you get a ticket started.
Mort

SFC problem - "Windows Resource Protection could not start the repair service"

We are trying to attempt to fix a Windows 2008 start up problem. We boot the machine from a Windows 2008 CD and go to the repair tool - command prompt.
When we do the command sfc /scannow, we are getting
"Windows Resource Protection could not start the repair service"
We did some researches there someone suggested the trustedinstaller is not running so we tried to do a net start trustedinstaller.
But We are getting
"The windows modulers instaler service is starting
The windows modulers instaler service is starting could not be started
A system error has occured
System error 1067 has occured
The process terminated unexpectedly. "
Anyone can give us an idea to see why we can not run the sfc the first place. Thanks

SYMPTOMS:
All attempts to run command:
sfc /SCANNOW
keep returning the following message:
"Windows Resource Protection could not start the repair service"
SOLUTION:
If you are using any kind of boot image/disk to boot up, you will have to use the "offline" switches (OFFBOOTDIR & OFFWINDIR) along with the SFC /SCANNOW command in order to start repairing your instalation properly.
please remember to tripple-check for corret partition letters, because this is a crucial parameter for SFC to start working properly.
also make sure to confirm whether so called "recovery" partion exists in your specific scenario or not. If so, in most cases this will render the "recovery" partition being the one to be set as a boot partition (OFFBOOTDIR) within sfc command, while Windows
system folder (OFFWINDIR) will actually reside on a different partition.
My scenario is described exactly above and therefore in my case boot partition letter was C: and system partition was D: ...As of that - the proper command line to run SFC successfuly was:
sfc /SCANNOW /OFFBOOTDIR=c:\ /OFFWINDIR=d:\Windows
Successful scan for integrity of all protected system files and replacement of incorrect versions with correct Microsoft versions then looks like this:
X:\sources>sfc /SCANNOW /OFFBOOTDIR=c:\ /OFFWINDIR=d:\WindowsBeginning system scan. This process will take some time.Windows Resource Protection found corrupt files and successfully repaired them. Details are included in the CBS.logwindir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log
Once SFC scan completed, I have run the Startup Repair from the repair dialogue menu prior rebooting the system. Remember to click "Cancel" on the prompt for using the System restore in this step. I am assuming you have tried this already time ago and confrmed
it did not resolve the problem, but most importantly - you really would not want to overwrite the files, which you have just repaired with any possibly corrupted ones ;)
After this I've unplugged bootable USB key with the My Windows Vista Enterprise 64bit setup disk image and restarted computer. System booted up properly on first attempt. No issues have been identified as a result of my post boot checks. This completely
resolved the issue in my case. Should you have questions, please let me know.
Pavel

Repair services?

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