Repair shop installed wrong OS and lost my disc!

Just got my (early 2011) MBP back from repairer (£180 logic board fix and £55 for new HD).  Seems he's "lost" my Snow Leapord (10.6) disc and installed Lion instead.  Never mind, I'm holding him accountable BUT meanwhile I really want to get on with setting up today and reinstalling from the time machine on my external hd.
What's the best way round this?  Maybe a dumb question but does the time machine back up actually contain the old OS as well??  If so then should I reformat the new internal HD first - so nothing messy occurs with the Leapord and the Lion fighting over my machine?
If the TM back up does NOT contain the OS... can I just download the free one I saw on the net somewhere...? - while I wait for the local repair guy to find my disc or reimburse me?
Or do I have to use the lost disc?
Oh, the speakers and the keyboard light don't work since the "repair".  IS this something the correct OS will put right?  Or will I have to go back to the repair shop?
Thanks already!

Thanks. I can't believe the company that come first on Google for Macbook repair Sheffield would do this, what with their plush town centre (hired) office with waiting room and 'appointment only' set up...
Also odd that on reflection I didn't get any sort of ticket to say they had my machine... and when I rang today, a new guy went to lengths to expain how good they are at keeping records of all accessories that come with the machine - eh??!

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