Repair won't take serial number

Hi All,
Magic mouse won't scroll so I called apple today and  they told me what to do to get it repaired. So I go to apple/support  and find the repair link go to the next page to put in serial # but it say's serial doesn,t match and I know it's right reading right off the mouse. Has anyone had this problem?
Thanks Steven

Thanks for your reply captfred!
I called apple and got it solved!

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