Repairing an HP 2175xi cartridge holder

While installing a new cartridge in our old HP 2175xi, my wife snapped off the plastic spring-loaded cover piece that keeps the cartridge in place. Can that be fixed? Is it a matter of replacing the cover? Is it worthwhile to spend money to replace it. I can't remember how old it is.
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Hi @Monsieurleprof
Personally, I would suggest replacing the printer. I am sure it has been good to you over the years, but it may be time to consider a newer model. HP does not have any certified/authorized repair facilities, but you might be able to find a mom and pop shop that does printer repairs.
If you decide you would like to get a newer printer, I would call HP, explain the situation and see if they can offer you a discount on a newer model. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
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Sunshyn2005 - I work on behalf of HP

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Hoping this will help you..
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View Solution.

Hi C3PONOR,
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HevnLgh
I work on behalf of HP
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Hi there,
Thanks for posting in the HP forums.
I'd like to clarify what you've done so far... when you mentioned cleaning the inks, did you do both software and manual cleanings?
Step one: Run the clean print cartridges utility
Make sure that there is plain white paper in the input tray.
Open the Printer Toolbox .
Open HP Solution Center .
Click Settings .
Click Print Settings .
Click Printer Toolbox . The Printer Toolbox dialog box displays.
NOTE:You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Services tab and then click Service this device .
Click the Device Services tab.
Click Clean the Print Cartridges .
Follow the instructions that display on the screen.
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Or this manual method shown below?
Disconnect the power cord from the rear of the product. (Manual Cleaning)
Press lightly on the top of the cartridge that you are replacing to release it from its slot. Then slide the cartridge out of the carriage.
Figure 56: Remove the cartridge by pressing down to release it
1 - The color cartridge belongs in the slot on the left
2 - The black cartridge belongs in the slot on the right
CAUTION:Do not remove both cartridges at the same time. Remove and clean each cartridge one at a time. Do not leave a cartridge outside the product for more than 30 minutes.
Hold the cartridge by its sides.
Dip a clean foam rubber swab or lint-free cloth into distilled water, and then squeeze any excess water from it.
Clean the copper-colored electrical contacts.
Figure 57: Clean the copper-colored electrical contacts
1 - Clean the copper-colored electrical contacts
2 - Do not clean the ink nozzles
Allow the contacts to dry for about 10 minutes.
Use a second moistened foam rubber swab or lint-free cloth to clean the gold-colored electrical contacts in the carriage, inside the product.
Figure 58: The location of the carriage contacts
Figure 59: The gold-colored electrical contacts inside the carriage
Wait about 10 minutes to allow the electrical contacts to dry, or use a new swab or dry, clean cloth to dry them.
To reinsert the cartridge, hold it by its sides, and then slide it forward into its slot at a slightly upward angle.
Figure 60: Insert the cartridge
Firmly push the cartridge in until it snaps into place.
Figure 61: Snap the cartridge into place
Repeat these steps to clean the contacts on the other cartridge and in the other side of the carriage.
Close the cartridge access door.
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Repairing an HP 2175xi cartridge holder

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