Repairing Your iPod Nano(4th Generation)

Question

I recently called Apple to set up a repair on my brand new iPod 4th Generation Nano iPod. I never experienced this problem, and I own all of Apple iPods with the exception of the 2nd Generation shuffle.
You see, I had synced the iPod using iTunes 8.01, but when it finished, and I pressed the Disconnect key within iTunes, something different happened. The iPod entry was removed on iTunes which is normal, BUT, when I disconnected the cable from my MacBook Pro thinking I was done, the iPod displayed a message warning me to disconnect before removing the iPod from the MacBook Pro. This was new. With all the other iPods, this should have been easy. But it wasn't "easy" because not only could I not remove the message, I couldn't turn the iPod off!
Holding down the play/pause key didn't work, plugging into the power plug didn't work; No, this baby wasn't turning off any time soon. If I was to send it it for repair, I would have to do so with the iPod being on, and I felt that was dangerous.
I also wasn't able to shut down the iTunes application either because Quit didn't work; not even Force Quit! I would have to shutdown the MacBook Pro the hard way in order to do that, and so I held down the power button until the MacBook Pro physically shut off. I then contacted iMac Support, but they felt it was an iPod issue, and of course the iPod rep I spoke to suggested that I call MacBook Pro Support; gee, I hadn't seen finger pointing like that since Bell Telephone and Leased line companies pointed their fingers in opposite directions!
That gave me an idea. Why keep the iPod plugged in to the power source to keep the battery from complete discharge? Why not just let the iPod die/turn off? It would be safer to ship back to Apple, and I might just be able to remove its memory, just like I did with the notebook.
Sure enough, the next morning while getting my morning wake-up coffee, I had to turn on a light to see what I was doing. That's right! I quickly ran over to the iPod and it was off. What would happen when I turned it back on? Was it completely dead? Was the battery ruined?
The screen had a message with a yellow triangle and in small print, a note stating that I had to plug it in to a power source for it to recharge the battery. About four hours later, I took a break and when I glanced at the iPod, there was nothing on the screen. But that was because it timed out but when I pressed the Menu button, low and behold, the iPod was restored, including the two albums I had purchased the day before when I synched the unit!
The doorbell rang and by the timeI went to answer, the DHL Ghost had already left in a cloud of exhaust fumes and a box was laying on the door mat face down. Apple had already sent me the packing items to return the iPod.
But the battery was recharged and the music back on, so I signed on to Apple's support page, you know, to let them know I no longer needed the repair. But after about ten minutes, I wasn't able to find a single place on the support website (maybe I was still needing coffee) to cancel a repair. That's strange. I would think Apple would absolutely love to know about less work for them!
Maybe that's the third lesson I learned. Never ASSUME anything (you know, because you would make an *** out of ME and U). I would have to write this article to maybe help some others, to let Apple know about a need to allow customers to cancel repairs, and maybe even help me if this ever happens again! The jury is still out.

Answer 1

You could try taking it to a Mac store and see what they have to say, but it might just be dead.