Repeat request for registration on Acrobat XI Pro

Acrobat XI Pro is installed in a single PC (Windows 7, 64-bit) as a full (purchased) package, with the correct serial number, but it 'thinks' it is a 'Trial version', and keeps on asking for registration every 30 days, again and again. Has anyone come accross this weird and annoying behaviour? And, if yes, how can it be fixed? Thanks for any help. The Adobe 'chat' representative said this is a 'technical issue' (smart conclusion!!!) and said he could not sort it out because he can only offer 'customer support'!!!??? Great support, indeed...

I'm experiencing the same exact issue with Creative Suite 6 on Mac OS 10.7.5.
I also experienced a similar situation with Live Chat. He had me log in as "Not Me" on the registration window, reenter my Adobe ID and Password, enter the Serial Number (which I almost know by heart!!) and then open and quit every app in the suite. I don't know why, but after I launched Adobe Bridge, my computer started going really slow. The clock ticked once every 45 seconds or so. I was still on the Chat session, but unable to reply and I guess the rep got tired of waiting for just over 10 minutes. Imagine that - Customer Service had to wait for me!! Lol! Any way, I had to reboot the computer and to his credit, he emailed me telling me we were disconnected and kindly gave me a link to adobe.com so I could surf through the pages to find support and eventually Live Chat again. 20 minutes in the queue, I gave a case number. I thought it would be easy.... Long story short, the helpless 'tech support' guy disconnected me intentionally. He was useless, asking me to clarify that I was trying to transfer software to another computer? I said, 'Could you please read my case?' and he said 'Just one moment, please kind sir' (or something like that) and he disconnected me.
Thanks a lot Lakhan! That was in my ear!
Keep us posted and I'll do the same.
Bob

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bluuskii wrote:
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