Repeated Charges for auto-renew
Hello,
Let's try this again. I have been charged 8 times today for autorenew @ $10 ea. I checked with PayPal and the charges are real. How do I contact Skype to get this reversed? I don't see anywhere to do it from within the app or the Web site.
Ike
Dear Readers,
Remember to report fraudulent charges to PayPal as well as whatever payment method is used to fund your PayPal purchases. Also remember to sign on to your account dashboard on the Skype website, check that the registered e-mail address is accurate and valid, and then change the account passwords immediately if you have not already done so - Skype, PayPal, and payment method in question.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Skype is aware of lingering problems with the website when contacting their customer service agents. If you experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also impede reaching an agent.
Regards,
Elaine
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HT204266 there is no turn off button for auto renewal so how do I turn it off
there is no turn off button for auto renewal so how can I turn it off?
Hello there, mophx.
The following Knowledge Base article offers up information on how to downgrade iCloud Storage on your iOS device:
iCloud storage upgrades and downgrades
http://support.apple.com/kb/ht4874
Downgrade your iCloud storage plan
You can decrease the amount of storage by selecting a new plan right from your iPhone, iPad, iPod, Mac, or PC (for example, a 20 GB plan to replace a 200 GB plan). The downgrade will take effect after your current monthly or annual subscription ends.
iOS
If you're using iOS 8, go to Settings > iCloud Storage > Change Storage Plan. If you're using an earlier version of iOS, go to Settings > iCloud > Storage & Backup.
Tap Change Storage Plan.
Tap Downgrade Options and enter your Apple ID password.
Choose a different plan to use when your current storage plan expires.
Tap Done.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
My Adobe Revel Premium was auto renewed it's annual fee on April 10th and I was having an Applecare supporting period for reinstalling my Macbook pro and home networking setup for my time capsule. I only noticed the charged when the 50$ apple store gift card redeemed by the new update feature using camera for my MBP a couple days before my call-in support has gone plus an extra charge to my Paypal since i spent a few dollars for others apps from the redeem credits. I was calling the phone numbers for the apple store which was showed in my bank statement for all itunes items purchases. The number indicated Los Angeles but there was a auto machine which send me back to use the online support forms. Also, I was confusing and exhausting to read and continue searching to read one topic after another from both Apple and AdobeRevel website to seek for the right service support for my case, yet I was just going in a circle. So, I did turn off the auto subscription for Adobe revel in the apple store setting, however it never shown in new purchases history for that new subscription charges and the specific App. There were 3 new items purchases in app store account shown in my MBP after I reinstall new 10.8.3 and new updates as instructed from Apple Care and Genius bar personnel from my local authorized Apple Store and 1 item remained hidden still after all after I was able to retrieve the others 2 items. Obviously it was for the Revel premium but I can only guess after the credits was deducted from my app store MBP account and the subscription was made after i updated my Ipad 3 to newest version iOS6.1.3, I did not have sufficient times to prevent or acknowledge the potential charge until it was already taken place, and lost in transition for finding a authentic service authority for supporting refund or reimburse related to my issue. Could anyone be able to advise me in such issue I'm having currently?It's really appreciated for your helps!Thanks
My Adobe Revel Premium was auto renewed it's annual fee on April 10th and I was having an Applecare supporting period for reinstalling my Macbook pro and home networking setup for my time capsule. I only noticed the charged when the 50$ apple store gift card redeemed by the new update feature using camera for my MBP a couple days before my call-in support has gone plus an extra charge to my Paypal since i spent a few dollars for others apps from the redeem credits. I was calling the phone numbers for the apple store which was showed in my bank statement for all itunes items purchases. The number indicated Los Angeles but there was a auto machine which send me back to use the online support forms. Also, I was confusing and exhausting to read and continue searching to read one topic after another from both Apple and AdobeRevel website to seek for the right service support for my case, yet I was just going in a circle. So, I did turn off the auto subscription for Adobe revel in the apple store setting, however it never shown in new purchases history for that new subscription charges and the specific App. There were 3 new items purchases in app store account shown in my MBP after I reinstall new 10.8.3 and new updates as instructed from Apple Care and Genius bar personnel from my local authorized Apple Store and 1 item remained hidden still after all after I was able to retrieve the others 2 items. Obviously it was for the Revel premium but I can only guess after the credits was deducted from my app store MBP account and the subscription was made after i updated my Ipad 3 to newest version iOS6.1.3, I did not have sufficient times to prevent or acknowledge the potential charge until it was already taken place, and lost in transition for finding a authentic service authority for supporting refund or reimburse related to my issue. Could anyone be able to advise me in such issue I'm having currently?It's really appreciated for your helps!Thanks
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Cancelled then got charged for a renewal
Hi I cancelled my skype account for Carter.Grady **EDITED FOR PRIVACY** and got a conformatiom email saying that I did indeed cancel it. Then 2 days later I got an email saying that the same account has just been charged for the next 3 months. SO I cancelled my account, then you guys auto renewed it for another 3 months. PLEASE cancel my account and refund me for the 3 months you just auto charged.
Thnaks,
Carter
**EDITED FOR PRIVACY**for clarifications regarding those charges, you may need to contact customer service. Just click the link below for instructions on how to contact the support them. You can also request for a refund if preferred/applicable;
http://community.skype.com/t5/General-Discussion/How-to-Contact-Skype-Customer-Service/m-p/431911
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES -
Hot to turn on off switch in Iphone 5S for auto renewal...?
I am not able to turn off auto renewal in subscription. Please help me...
Who EXACLY do you think you are addressing here
This is a User to User Community Forum ,a fact you should have realised when you joined
No-one is going to fix anything .Apple do not read or respond to this Forum
Read the link above very carefully if you want a solution -
Please where do u go in Itunes account to edit to cancel a monthly subsription I cannot find the turn off application for auto-renewal thanks can someone help me marina
This is the formal Apple advice on cancelling the auto renewal service.
iTunes Store: Purchasing and managing auto-renewing subscriptions -
HT1918 How do I can wil a auto-renewal SMUle
Recently, my son download SMULE (free download), without known there is a charge for future renewal. Can we stop the renewal as we find it is not what we liked,
If you want me in particular to respond to your question then asking it here, or in any other thread I've contributed to, will help me notice it. However generally it is best to ask each new question in a new thread, particularly once a thread has been marked as answered. Someone else who knows even more about the new topic than I do might ignore the new activity in the thread because they can see it is already marked as solved.
Another approach would be to use a title such as "For turingtest2 or anyone else who knows about X", but I can easily miss those if they aren't in forums I visit regularly or are posted at times when I'm not around.
tt2 -
In-App Purchase Auto renewal subscription duration
Hello,
I am registered apple ios developer working on new application wherein going to implement in app purchase for the application.
my query is i want weekly subscription for my application-in app purchase, i tried with auto renewal subscription in in-app purchase, that allow me to select various periods like 1 week, 1 month, 3 months and so on...
now i can not select date for the period that means customer get subscription for those period while i want something that can start on every monday and ends on sunday. here if customer buy 1 week subscription on wednesday it should expire on sunday, but the current module facilitate until tuesday.
this creates issue on my next sunday subscription, user can get free for next week as they can access it in current scenario.
could you please guide me how can i set date for auto renewal in-app purchase.
appreciate your soonest reply.
Thanks and regards.You are more likely to get answers if you ask in the developer forums : https://devforums.apple.com/index.jspa
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I had cancelled a auto withdrawal from a app I purchased months ago. The app is smule sing. I cancelled the VIP on December 26,2013. Auto renewal was on 12/27/2013. On 1/7/2014 apple charged my account for this. How do I get my money back
Use the Report a Problem link in the emailed receipt.
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How do I get iTunes to remove a charge for something I did not want to auto renew?
How do I get iTunes to remove a charge from my chacking account for an auto renew item that I do not want?
No promises, as this was your fault:
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html
iTunes Store: Purchasing and managing auto-renewing subscriptions
http://support.apple.com/kb/ht4098 -
Hey people please help me with my problem.
I purchased a VIP subscription for a week in starmakerstudios karaoke. I don't know how to stop auto renewal. Even though I have deleted the app, I'm still being charged $1.99 a week!
Please help me out...Hi Gerald,
Well, you're not alone. The question is why is this happening? Since the referenced link shows the same type of problem with Yahoo finance, I suspect there is a coding problem on the site, specific to how Firefox is reading the code. Not being a programmer, I can't offer specific advice other than contacting either Firefox through their Community forum, or Yahoo Finance. -
HT4098 Charged for a subscription I did not have as an auto renewal
Hi I was charged for a subscription to the Sunday times paper however within my manage subscriptions the auto renewal is not selected how can I be reimbursed for this and how can I make sure this does not happen again. thank you
See here...
iTunes Store: Purchasing and managing auto-renewing subscriptions
1) Contact the Provider
If necessary...
2) Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
How do I obtain a credit card receipt from Adobe for an auto renewal?
My account auto renewed and charged my corporate credit card. Is there a way to obtain a receipt for the charge from Adobe?
Hi kimdatrim,
Indeed, there is! Please see Manage your membership and payments | Creative Cloud. You'll find instructions for printing a receipt in the Payments & Credit Card section.
Best,
Sara -
How do I disable auto-renewal for an annual subscription?
I would like to stop the auto renewal for an annual subscription and can find no way to do so. If I cancel the subscription, I get charged. If the subscription renews, I need to cancel it and will still get charged. I'd like to have the subscription just end entirely when it expires, that way, there's no charge or hassle.
You will be able to cancel your membership after payment for the 12th month has processed - see http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
If you have any issues with this, please let us know and I can always follow it up for you.
Refer to: Re: How auto-renewal works
Re: I do NOT want to auto-renew for another year!
Re: How auto-renewal works
Kind regards
Rajshree -
How do I cancel the Auto Renewal for Zoosk?
After MANY attempts, I cannot find how or where to cancel the Auto-Renewal for the Zoosk online dating site. Please help.
Hello purcheek,
The resource below will explain how to manage your subscriptions in the iTunes application on your Mac. I've highlighted the key information here for you. Click on the article for complete details.
Manage your auto-renewing subscriptions - Apple Support
https://support.apple.com/en-us/HT202039
Use your computer to manage subscriptions
Open iTunes.
If you're not signed in, go to Store > Sign In and enter your information.
Go to Store > View Account. If prompted, enter your password and then click View Account.
On the Account Information page, scroll to the Settings section.
Click Manage to the right of Subscriptions.
Choose the subscription you want to manage.
Use the options to manage your subscription. You can choose a different subscription period, or turn off Auto-Renewal.
If you don't see a subscription in iTunes and are still being charged, you'll need to contact the publisher directly to cancel your subscription.
Hope that helps ...
- Judy
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