Repeated shutting-down after PMU reset
Hello-
Very suddenly I am having problems with my 8/2005 g4 iBook. It has started shutting down while in the sleep mode, so I came here to troubleshoot and found instructions to reset the PMU. I did so, but it continues to shut down. Any suggestions before I bring it to an Apple Care site? I also notice that the power cord shows a green light even if I remove the battery during this time (I tried removing the battery & turning on before I tried resetting the PMU). Otherwise, the computer seems to be fine, albeit a little slower than it was a year ago.
Thank you much!
That's an odd set of symptoms; and I wonder if the cause was something
else before the PMU reset sequence. You did the PMU with computer off,
as per AppleSupport document #14449 instructions - and it shuts down.
Not sure if something like the PRAM/NVRAM (one or both) could be
corrupted. The resets for these require different procedures. A variety
of things could be the cause of a sudden shutdown, to include some
hardware items in addition to the non-volitile ram, and parameter random
access memory. A sudden shutdown in some different models involved
other factors not reported alot in the iBookG4. The Intel® MacBook uses
a different technology so its sudden shutdown on a few models was CPU
heat buildup in some known examples; when proven to not be lesser causes.
Sudden shutdown symptoms can mimic more common causes of system
failure (bad RAM, improperly seated RAM, improperly seated hard drive,
bad software install, bad battery, bad AC adapter, corrupted PRAM,
corrupted NVRAM) which ALL must be ruled out. Since you have Apple
Care, any hardware component failures would be covered. Did you try
running the Apple Hardware Test from the boot/install DVD? It may not
catch this kind of problem, but you could tell the technician you ran it.
I have not run mine, but hear you boot from the install disc #1 and hold
the Opt key down and then after awhile you'd get a choice of startup items.
Did you upgrade the RAM lately? Some poorer RAM may cause issues;
but usually kernel panic activity is seen with bad RAM in the user slot.
If the strange behavor occurred after a step update from 10.4.7 to 4.8,
some users would try the Combo large update file installed over it all;
being sure to repair disk permissions before & after all software updates.
But the symptoms don't necessarily point that way.
You should try to archive your personal stuff on to some media outside
of the computer's hard drive; in case some tech has to wipe the drive or
do something else to the machine while it is away for repairs. If you have
an external FireWire enclosed drive, you may try making a clone of it all.
One level of troubleshooting may include using Disk Utility's tools on the
boot installer disc and totally wiping/zeroing data/reformatting the HDD.
This is where a bootable clone of your whole hard drive would be handy;
to make a full restoration back to the computer's drive afterward.
Hopefully someone with less drastic (and less wordy) ideas will offer them!
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Hi jennyoutwest,
Welcome to the Support Communities!
The following articles will provide some troubleshooting steps for your iPhone.
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
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manuals.info.apple.com/MANUALS/1000/MA1565/en_US/iphone_user_guide.pdf
The final troubleshooting step would be to restore your device:
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http://support.apple.com/kb/ht1414
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http://www.etresoft.com/etrecheck
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<Edited by Host>Hi Prashun,
Thanks for visiting Apple Support Communities.
You can use these steps to troubleshoot your iPhone if it's powering off unexpectedly:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 15 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
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MacBook Pro Repeatedly Shuts Down Unexpectedly
My MacBook Pro has been repeatedly shutting down for about the past week or so. It happens very randomly when no particular application is open it seems. Here is the latest System Report that I received after it shut down. It is hooked up to a Thunderbolt Display quite often, but also shuts down when it isn't hooked up. I attempted to install a firmware update for a Thunderbolt Display fix (1.2 I believe) but I got weird error messages about it not installing properly even after I restarted my computer. Any help before taking it into the Genius Bar would be helpful (I am covered under Apple Care). MacBook Pro 9,2 running OS X 10.9.5
Anonymous UUID: 8E6D0B46-407E-420A-F4CD-3426BA24DEFB
Sun Nov 23 14:39:37 2014
panic(cpu 0 caller 0xffffff80088dc43e): Kernel trap at 0xffffff7f88f2371f, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x000000040020d4f3, CR3: 0x0000000048f7406c, CR4: 0x00000000001606e0
RAX: 0x000000040020d4df, RBX: 0xffffff7f88f45430, RCX: 0xffffff7f88f236e2, RDX: 0x0000000000000002
RSP: 0xffffff8114443950, RBP: 0xffffff8114443970, RSI: 0x0000000000000005, RDI: 0xffffff8008e02008
R8: 0xffffff8008ed2b40, R9: 0x0000000000000000, R10: 0xffffff81144436c0, R11: 0xffffff8008e89c00
R12: 0xffffff802e738698, R13: 0xffffff7f88f45430, R14: 0xffffff80dab38000, R15: 0xffffff801b378f80
RFL: 0x0000000000010246, RIP: 0xffffff7f88f2371f, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x000000040020d4f3, Error code: 0x0000000000000002, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff81144435e0 : 0xffffff8008822f79
0xffffff8114443660 : 0xffffff80088dc43e
0xffffff8114443830 : 0xffffff80088f3976
0xffffff8114443850 : 0xffffff7f88f2371f
0xffffff8114443970 : 0xffffff7f88f24d4b
0xffffff81144439a0 : 0xffffff7f88f2fad2
0xffffff81144439e0 : 0xffffff7f88f0fbf0
0xffffff8114443a10 : 0xffffff7f88f0c96c
0xffffff8114443a40 : 0xffffff8008cb1453
0xffffff8114443aa0 : 0xffffff7f88f0b9c1
0xffffff8114443ae0 : 0xffffff7f88f27f9c
0xffffff8114443b00 : 0xffffff8008cb1453
0xffffff8114443b60 : 0xffffff7f88f25f2d
0xffffff8114443b90 : 0xffffff8008cd05fd
0xffffff8114443bf0 : 0xffffff8008cce1af
0xffffff8114443d40 : 0xffffff80088b6998
0xffffff8114443e50 : 0xffffff8008826bc1
0xffffff8114443e80 : 0xffffff80088139c5
0xffffff8114443ef0 : 0xffffff800881e013
0xffffff8114443f70 : 0xffffff80088c9b9d
0xffffff8114443fb0 : 0xffffff80088f4196
Kernel Extensions in backtrace:
com.apple.iokit.IOUSBFamily(686.4.1)[815E4F64-F2D5-3847-931A-BE755698D993]@0xff ffff7f88f00000->0xffffff7f88f60fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[2852ACFE-FD28-3C37-9B39-885201BB8D25]@0xffffff 7f88ebf000
BSD process name corresponding to current thread: HP Scanner 3
Mac OS version:
13F34
Kernel version:
Darwin Kernel Version 13.4.0: Sun Aug 17 19:50:11 PDT 2014; root:xnu-2422.115.4~1/RELEASE_X86_64
Kernel UUID: 9477416E-7BCA-3679-AF97-E1EAAD3DD5A0
Kernel slide: 0x0000000008600000
Kernel text base: 0xffffff8008800000
System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)
System uptime in nanoseconds: 4624330746750
last loaded kext at 266801098871: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f8a773000, size 65536)
last unloaded kext at 327802833152: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f8a773000, size 57344)
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com.apple.driver.AppleHDA 2.6.3f4
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleMikeyDriver 2.6.3f4
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleThunderboltIP 1.1.2
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleIntelHD4000Graphics 8.2.8
com.apple.driver.AppleIntelFramebufferCapri 8.2.8
com.apple.driver.AppleBacklight 170.4.11
com.apple.driver.AppleMCCSControl 1.2.5
com.apple.driver.AppleUSBDisplays 360.8.14
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.7f3
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleIRController 325.7
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.iokit.SCSITaskUserClient 3.6.7
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.6.0
com.apple.driver.AppleUSBHub 683.4.0
com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
com.apple.driver.AppleSDXC 1.5.2
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleFWOHCI 5.0.2
com.apple.driver.AppleAHCIPort 3.0.5
com.apple.driver.AppleUSBEHCI 660.4.0
com.apple.driver.AppleUSBXHCI 683.4.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 217.92.1
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 217.92.1
com.apple.driver.AppleBluetoothHIDKeyboard 170.15
com.apple.driver.AppleHIDKeyboard 170.15
com.apple.kext.triggers 1.0
com.apple.driver.IOBluetoothHIDDriver 4.2.7f3
com.apple.driver.AppleMultitouchDriver 245.13.1
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.driver.DspFuncLib 2.6.3f4
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOBluetoothFamily 4.2.7f3
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleHDAController 2.6.3f4
com.apple.iokit.IOHDAFamily 2.6.3f4
com.apple.iokit.IOSurface 91.1
com.apple.iokit.IOAcceleratorFamily2 98.23
com.apple.AppleGraphicsDeviceControl 3.6.22
com.apple.driver.AppleSMBusController 1.0.12d1
com.apple.driver.AppleUSBAudio 2.9.5f8
com.apple.iokit.IOAudioFamily 1.9.7fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.driver.IOPlatformPluginFamily 5.7.1d6
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.7f3
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.AppleSMC 3.1.8
com.apple.driver.AppleUSBMultitouch 240.10
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
com.apple.driver.AppleThunderboltDPOutAdapter 3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
com.apple.driver.AppleThunderboltPCIUpAdapter 1.4.5
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.7
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.6.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.7
com.apple.driver.AppleThunderboltNHI 2.0.1
com.apple.iokit.IOThunderboltFamily 3.3.1
com.apple.iokit.IOEthernetAVBController 1.0.3b4
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.iokit.IO80211Family 640.36
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.iokit.IOUSBFamily 686.4.1
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0I can't tell you exactly what the problem is, but I can suggest you fully update your drivers. Also, make sure the temperature of your machine is never, ever above 160F at any time. Of course, back up regularly.
Whenever I see words like "Macbook Pro 15", "overheats." and "shutdowns," the first thing that comes to mind is "logic/graphics board." Visit your local Apple Store/Genius Bar and have them look into this.
Also, leave a message how things turned out. -
My macbook shuts down after 5 minutes
My macbook shuts down after 5 - 10 minutes, and I have to restart it each time. Can anyone help me with this? I've tried resetting the PRAM, re-instatlling the OS, switching HDD's. I asked a friend of mine what it could be and he said it may possibly be the power switch button. Any answers out there?
Have you tried resetting the System Management Controller? That is a good first step for power related issues such as this.
If that doesn't do it, you are looking at a hardware repair.
Best of luck. -
MacBook shuts down after 2s of sleep
I've run out of ideas of how to fix a problem that started on the weekend.
It's an early 2009 2GHz MacBook running 10.6.7 with 5GB of ram.
The problem is that the laptop shuts down about 2 seconds after it goes to sleep.
Initially it was also shutting down after a minute of being left idle but that behaviour has stopped since I repaired the hard disk last night. It does however now beep (even if muted) and display the shutdown dialogue box after being left idle for a couple of minutes (it continues to give a prompt beep every couple of minutes, again even if muted).
Once shut down it won't respond to the power button unless I have disconnected both the power charger and battery for a few seconds. It will then restart from either the battery or power charger.
The shut down problem is the same with or without the battery onboard. Battery count is 163 and condition is reported as "normal" in Profiler.
I've tried starting from a fresh OS X install of both 10.6 and 10.5.6 on a USB drive but it still shuts down on sleep.
I've reset SMC, repaired permissions, repaired the disc (there were some errors that were repaired) and now run out of things to try.
The system.log shows the following when it shutdowns down while sleeping:
May 30 20:50:52 loginwindow[41]: loginwindow SleepWakeCallback WILL sleep
May 30 20:50:54 configd[14]: PMConnection mDNSResponder com.apple.powermanagement.applicationresponse.slowresponse 2047 ms
Any ideas?If I recall correctly, MacBooks go into a mode of sleep called Hibernate by default. In this mode, the contents of the memory are saved to disk when the sleep starts. You can tell if this is happening by looking at the light on the front. If it stays fully on for 10 seconds or so then the computer is hibernating, otherwise it is just asleep.
Anyway, to stop rambling - maybe you should try toggling between normal sleep and hibernate to see if that makes any difference. Follow the instructions on this page:
http://danwarne.com/how-to-turn-off-slow-sleep-hibernate-mode-on-a-macbook-pro/
Bob -
Quicksilver shuts down after startup chime
Hello,
I got an old Quicksilver 2002 (933) which won't boot : it shuts down 3 or 4 seconds after the startup chime. What's wrong ?
ThanksThank you for your answer, but it didn't work.
I forgot something important in my first post : the story of this Quicksilver
So yes, I just acquire this Mac, didn't work at all. It was missing a screw on the CPU card. After adding the screw, the PM booted into my Tiger DVD. I shut down the PM to close it correctly. It didn't boot anymore for this time.
I tried PRAM reset, motherboard reset. I've taken apart all I could (modem, graphic card, hard drive, ...), I've replaced the PSU, but nothing. I noticed that when I try to boot without RAM, the powermac makes one beep (no RAM installed) but don't shut down after that ! So I tried with 2 different RAM modules on every RAM slot, but it didn't work. (each RAM module is PC133 and works fine on my iMac G3 DV SE).
I think the motherboard or the CPU is screw up, but which one ? Maybe I forgot one thing to make it work ?
Cheers, Aurélien
(sorry if my English is a bit bad, but I hope it will be understandable
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