Repeated Update Failures and Misreadings
After the most recent update (2.01 bundle 358), owner deleted Zinio manually from the tablet. Destop Software reads the playbook as having OS 0.0 bundle 0, while table says it has 2.01 bundle 358. Steps tried:
1. Install update. Result: update failed.
2. Download Zinio from App World, install update. Result: update failed.
3. Restart playbook, install update, update complete, unplug playbook, hit okay, playbook restarted, replug playbook into computer. Result: OS reads as 0.0 bundle 0.
4. Restart playbook, restart computer. Result: OS reads as 0.0 bundle 0.
Side effects: Desktop software doesn't allow anything but OS updates and backups, computer cannot read blackberry device as being plugged in (i.e. cannot see it in Computer folder), as a result cannot transfer files from computer to playbook. System tray on computer recognizes when playbook is plugged in. Desktop software still recognizes device, but reads OS wrong.
Suggestions?
Hopefully you have copies of pic, videos and documents.
Try the following it is to debrick the playbook. I seriously hope this will help you.
First I would like you to do a Back Up of your PlayBook using your computer and BlackBerry Desktop Software.
This can be downloaded for free from http://us.blackberry.com/apps-software/desktop/
After the Back Up is complete I need you to unplug your PlayBook and then push and hold down the Power Button until the unit Force Powers Off.
Now, while Desktop Software is still open on your computer and the PlayBook Powered Off, Connect the PlayBook to your computer.
You should see and error screen from Desktop Software pop up that has the options to Retry, Update, or Cancel.
QUICKLY choose the Update option.
This will erase all the information off of your PlayBook and Re-Write the Software back onto it. Once it's complete your PlayBook will need to go back through the setup wizard, and you can then perform a restore using Desktop Software to return your information. The only thing that won't come back after the restore are the apps that you downloaded from App World but they can be easily Re-Installed using the My World feature in App World.
Credit for this solution goes to knottyrope.
Be a Shepard and not an iSheep.
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Mon Nov 14 14:51:00 2011 Info: wbrs released download lock
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Mon Nov 14 14:51:00 2011 Info: wbrs released download lock
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Mon Nov 14 14:51:01 2011 Info: wbrs released download lock
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Mon Nov 14 14:51:01 2011 Info: wbrs waiting on download lock
Mon Nov 14 14:51:01 2011 Info: wbrs acquired download lock
Mon Nov 14 14:51:01 2011 Info: wbrs released download lock
Mon Nov 14 14:51:01 2011 Info: wbrs successfully downloaded file "http://updates.ironport.com/wbrs/ip/1321074165.inc"
Mon Nov 14 14:51:01 2011 Info: wbrs beginning download of remote file "http://updates.ironport.com/wbrs/ip/1321075094.inc"
Mon Nov 14 14:51:01 2011 Info: wbrs waiting on download lock
Mon Nov 14 14:51:01 2011 Info: wbrs acquired download lock
Mon Nov 14 14:51:01 2011 Info: wbrs released download lock
Mon Nov 14 14:51:01 2011 Info: wbrs successfully downloaded file "http://updates.ironport.com/wbrs/ip/1321075094.inc"
Mon Nov 14 14:51:01 2011 Info: wbrs beginning download of remote file "http://updates.ironport.com/wbrs/ip/1321075449.inc"
Mon Nov 14 14:51:01 2011 Info: wbrs waiting on download lock
Mon Nov 14 14:51:01 2011 Info: wbrs acquired download lock
Mon Nov 14 14:51:01 2011 Info: wbrs released download lock
Mon Nov 14 14:51:01 2011 Info: wbrs successfully downloaded file "http://updates.ironport.com/wbrs/ip/1321075449.inc"
Mon Nov 14 14:51:01 2011 Info: wbrs beginning download of remote file "http://updates.ironport.com/wbrs/ip/1321075769.inc"
Mon Nov 14 14:51:01 2011 Info: wbrs waiting on download lock
Mon Nov 14 14:51:01 2011 Info: wbrs acquired download lockI think this happens occasionally, its not a big deal.
Your box tried again, and eventually got update 5 min later.
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my daughter has not used her ipod touch for 16 months and has forgotten her passcode. restore factory settings keeps failing due to a software update failure!
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JJMack, Thanks for the info. Let this old man digest it and see if I can put the info into action. I'll give you a feedback. Thanks for your help in this matter. I am not a tech savvy person.
Rueben Rueben D. Olivas Home Ph: 1-671-969-2452
Cell Ph: 1-671-747-2453La Luz Photography
Email: [email protected]/Guam Firehouse Cook: http://guamfirehousecook.blogspot.com/BBQGuam: http://bbqguam.blogspot.com/My Photostream: http://ruebenolivas.megashot.net/photostream -
Attention:
Currently we are experiencing intermittent update failures. We are aware of the issue and are actively working to resolve.Hello,
This issue is resolved. "Local Upgrades are successfully restored as of Tuesday, January 18th 16:00 PST.
Please contact Customer Support if you have any additional questions or concerns.
Christopher C Smith
CSE
Cisco IronPort Customer Support -
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start here, http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html
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Downloaded premiere pro cc and update failure.
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