Repeatedly getting error 7 (windows error 5)

hi,
We keep getting the above message when trying to install iTunes. We have followed the instructions in similar posts (i.e. deleting a heap of things, restarting computer, then downloading) but it still happens. The last time it went through the whole download and run process, popped up saying its downloaded and ready to run etc, then when you go to run the above message appears AGAIN!!!!
We seemed to have tried everything and its still not working. Please help!! I need to back up my phone and need iTunes to download music for my kids.
Thanks in advance for any assistance you can offer. We really appreciate it.
Cheers!
TnL

Hi ToddnLis,
I'm sorry to hear you are having issues with your iTunes install. If you continue to get an Error 7 on your Windows machine, you may find the troubleshooting steps outlined in the following article helpful (apologies if you have already seen this):
iTunes for Windows: "Error 7" message when opening iTunes - Apple Support
Regards,
- Brenden

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SYMPTOMS:
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============================================================================
CLIENT:
============================================================================
- Vista SP1 (32-bit), Windows 7 (32-bit), Windows 7 x64 SP1
- CRL entry is resolvable
- vpn.mycompany.net certificate installed in Local Computer > Trusted Root CA
- SSTP Client connecting to FQDN vpn.mycompany.net
- Windows Firewall is DISABLED (for testing purposes)
- No Anti Virus nor Anti Malware protection running (for testing purposes)
- Can access other HTTPS sites
============================================================================
SERVER (Windows 2008 Svr r2; Roles: DNS, AD, RRAS):
============================================================================
- 2 NICS (1 bound to an internal IP, 1 bound to an external IP addr)
-- External NIC bound to a valid ISP IP Address, with a FQDN vpn.mycompany.net
- Windows Firewall Service on Server DISABLED
- No other device in front of the external IP addr NIC
- IPV6 on RRAS DISABLED
- NO RRAS Inbound/Outbound filter at all
- Windows Firewall Service disabled
- Using external Certificate Authority
- Certs bound to port 443 seem to match in registry key HKLM\...\SstpSvc\Parameters
It seems that the VPN server is simply not accepting the SSTP traffic. I don't think we've even gotten to certificate negotiation.
Been trying for a few days now, have consulted many SSTP online resources (MS and others) before posting.
Am stumped. Any help would be greatly appreciated.
============================================================================
SERVER CONFIGURATION CHECKLIST:
============================================================================
SERVICE_NAME: remoteaccess
        TYPE               : 20 WIN32_SHARE_PROCESS
        STATE              : 4 RUNNING
                                (STOPPABLE, PAUSABLE, ACCEPTS_SHUTDOWN)
        WIN32_EXIT_CODE    : 0 (0x0)
        SERVICE_EXIT_CODE : 0 (0x0)
        CHECKPOINT         : 0x0
        WAIT_HINT          : 0x0
============================================================================
SERVICE_NAME: sstpsvc
        TYPE               : 20 WIN32_SHARE_PROCESS
        STATE              : 4 RUNNING
                                (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
        WIN32_EXIT_CODE    : 0 (0x0)
        SERVICE_EXIT_CODE : 0 (0x0)
        CHECKPOINT         : 0x0
        WAIT_HINT          : 0x0
============================================================================
TCP    0.0.0.0:443            0.0.0.0:0              LISTENING       4
TCP    192.168.2.109:3268     192.168.2.116:45443    ESTABLISHED     500
TCP    [::]:443               [::]:0                 LISTENING
4
UDP    0.0.0.0:59443          *:*
1616
UDP    0.0.0.0:60443          *:*
1616
UDP    0.0.0.0:61443          *:*
1616
============================================================================
SSL Certificate bindings:
    IP:port                 : 0.0.0.0:443
    Certificate Hash        : 4cbfd1fc43d4fea1cd9dce519a0c0901330a343d
    Application ID          : {ba195980-cd49-458b-9e23-c84ee0adcd75}
    Certificate Store Name : MY
    Verify Client Certificate Revocation    : Enabled
    Verify Revocation Using Cached Client Certificate Only    : Disabled
    Usage Check    : Enabled
    Revocation Freshness Time : 0
    URL Retrieval Timeout   : 0
    Ctl Identifier          :
    Ctl Store Name          :
    DS Mapper Usage    : Disabled
    Negotiate Client Certificate    : Disabled
    IP:port                 : [::]:443
    Certificate Hash        : 4cbfd1fc43d4fea1cd9dce519a0c0901330a343d
    Application ID          : {ba195980-cd49-458b-9e23-c84ee0adcd75}
    Certificate Store Name : MY
    Verify Client Certificate Revocation    : Enabled
    Verify Revocation Using Cached Client Certificate Only    : Disabled
    Usage Check    : Enabled
    Revocation Freshness Time : 0
    URL Retrieval Timeout   : 0
    Ctl Identifier          :
    Ctl Store Name          :
    DS Mapper Usage    : Disabled
    Negotiate Client Certificate    : Disabled
============================================================================
Selected (some, not all) Info about Certificate bound to SSTP viewed through RRAS MMC:
Version: V3
Valid To: ‎Thursday, ‎August ‎30, ‎2012 6:59:59 PM
Subject:
CN = vpn.mycompany.net
OU = nsProtect Secure Xpress
OU = Domain Control Validated
Enhanced Key Usage:
Server Authentication (1.3.6.1.5.5.7.3.1)
Client Authentication (1.3.6.1.5.5.7.3.2)
CRL Distribution Points:
[1]CRL Distribution Point
     Distribution Point Name:
          Full Name:
               URL=http://crl.netsolssl.com/NetworkSolutionsDVServerCA.crl
Thumbprint Algorithm: sha1
Thumbprint: ‎4c bf d1 fc 43 d4 fe a1 cd 9d ce 51 9a 0c 09 01 33 0a 34 3d
============================================================================
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\SstpSvc\Parameters]
"ServiceDllUnloadOnStop"=dword:00000001
"ServiceDll"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,\
00,74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,\
73,00,73,00,74,00,70,00,73,00,76,00,63,00,2e,00,64,00,6c,00,6c,00,00,00
"ServerURI"="/sra_{BA195980-CD49-458b-9E23-C84EE0ADCD75}/"
"ListenerPort"=dword:00000000
"UseHttps"=dword:00000001
"SHA1CertificateHash"=hex:4c,bf,d1,fc,43,d4,fe,a1,cd,9d,ce,51,9a,0c,09,01,33,\
0a,34,3d
"isHashConfiguredByAdmin"=dword:00000001
"SHA256CertificateHash"=hex:ee,06,d8,78,2a,8c,95,d6,a1,40,d1,80,77,2c,e5,4c,f9,\
83,a1,e4,94,60,82,28,3d,56,49,82,44,bc,1e,a9
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\SstpSvc\Parameters\ConfigStore]
"ListenerPort"=dword:000001bb
"UseHttps"=dword:00000001
"V4CertPlumbedBySstp"=dword:00000000
"V6CertPlumbedBySstp"=dword:00000000
============================================================================
SELECTED EVENT VIEWER ENTRIES AFTER RESTART OF RRAS + SUCCESSFUL ATTEMPT OF L2TP (BUT NO ENTRIES AT ALL FOR SSTP CONN ATTEMPTS):
Level Date and Time Source Event ID Task Category
Information 8/31/2011 11:36:42 AM Microsoft-Windows-Time-Service 37 None The time provider NtpClient is currently receiving valid time data from zeus.olympia.local (ntp.d|0.0.0.0:123->192.168.2.114:123).
Information 8/31/2011 11:35:22 AM RemoteAccess 20275 None CoID={075CE235-832C-45FE-BE27-8B41BC765125}: The user with ip address 192.168.2.145 has disconnected
Information 8/31/2011 11:35:22 AM RemoteAccess 20272 None CoID={075CE235-832C-45FE-BE27-8B41BC765125}: The user OLYMPIA\inul connected on port VPN2-15 on 8/31/2011 at 11:34 AM and disconnected on 8/31/2011 at 11:35 AM. The user
was active for 0 minutes 32 seconds. 17264 bytes were sent and 21956 bytes were received. The reason for disconnecting was user request. The tunnel used was WAN Miniport (L2TP). The quarantine state was 'not nap-capable'.
Information 8/31/2011 11:34:57 AM Microsoft-Windows-Iphlpsvc 4200 None Isatap interface isatap.{6E06F030-7526-11D2-BAF4-00600815A4BD} with address fe80::5efe:192.168.2.144 has been brought up.
Information 8/31/2011 11:34:51 AM Microsoft-Windows-UserPnp 20003 (7005) Driver Management has concluded the process to add Service tunnel for Device Instance ID ROOT\*ISATAP\0002 with the following status: 0.
Information 8/31/2011 11:34:50 AM RemoteAccess 20274 None CoID={075CE235-832C-45FE-BE27-8B41BC765125}: The user OLYMPIA\inul connected on port VPN2-15 has been assigned address 192.168.2.145
Information 8/31/2011 11:34:50 AM RemoteAccess 20250 None CoID={075CE235-832C-45FE-BE27-8B41BC765125}: The user OLYMPIA\inul has connected and has been successfully authenticated on port VPN2-15.
Information 8/31/2011 11:34:49 AM RemoteAccess 20088 None The Remote Access Server acquired IP Address 192.168.2.144 to be used on the Server Adapter.
Information 8/31/2011 11:30:26 AM Microsoft-Windows-HttpEvent 15007 None Reservation for namespace identified by URL prefix
https://+:443/sra_{BA195980-CD49-458b-9E23-C84EE0ADCD75}/ was successfully added.
Information 8/31/2011 11:30:26 AM Microsoft-Windows-HttpEvent 15008 None Reservation for namespace identified by URL prefix
https://+:443/sra_{BA195980-CD49-458b-9E23-C84EE0ADCD75}/ was successfully deleted.
Information 8/31/2011 11:30:26 AM Service Control Manager 7036 None The Application Layer Gateway Service service entered the running state.
Information 8/31/2011 11:30:26 AM Service Control Manager 7036 None The Routing and Remote Access service entered the running state.
Error 8/31/2011 11:30:26 AM RemoteAccess 20106 None "Unable to add the interface {BBF2BA88-DCC5-4D36-9256-E1C8AF602467} with the Router Manager for the IPV6 protocol. The following error occurred: Cannot complete this function.
Error 8/31/2011 11:30:26 AM RemoteAccess 20106 None "Unable to add the interface {DF914ECC-AC6A-441E-A47C-57CE90C7F8B0} with the Router Manager for the IPV6 protocol. The following error occurred: Cannot complete this function.
Information 8/31/2011 11:30:21 AM Service Control Manager 7036 None The Routing and Remote Access service entered the stopped state.
Information 8/31/2011 11:30:20 AM Service Control Manager 7036 None The Application Layer Gateway Service service entered the stopped state.
Information 8/31/2011 11:30:01 AM Microsoft-Windows-Eventlog 104 Log clear The System log file was cleared.
============================================================================
============================================================================

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I really need HELP with this so I can get my laptop working again to install new apps and get the updates to my apps?

Fixed the problem by going to settings/store and logging out with apple ID. Then logged back in with password and updates, apps, and iTunes store seem to work ok now.

I'm unable to write/burn a CD-R (Verbatim) from a playlist after upgrading to iTunes 12.0.1.26. I get error 4000. I can however write/burn a CD from Windows Explorer and CDBurnerXP v4.5.4.5143 – which implies the device is working OK

I’m unable to write/burn a CD-R (Verbatim) from a playlist after upgrading to iTunes 12.0.1.26. I get error 4000. I can however write/burn a CD from Windows Explorer and CDBurnerXP v4.5.4.5143 – which implies the device is working OK – and only fails when I write from iTunes. The drivers are up to date
Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)
Dell Inc. Latitude E6420
iTunes 12.0.1.26
QuickTime 7.7.6
FairPlay 2.7.39
Apple Application Support 3.1
iPod Updater Library 12.0
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 8.0.5.6
Apple Mobile Device Driver 1.65.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 3.06.0.2770
Gracenote MusicID 3.06.0.2770
Gracenote Submit 3.06.0.2770
Gracenote DSP 3.06.0.2770
iTunes Serial Number 756D13C00C3583C8
Current user is not an administrator.
The current local date and time is 2015-01-13 14:47:35.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 12.0.1.26 (x64) is currently running.
iTunesHelper 12.0.1.26 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
LowerFilters: SbCeCd (3.2.6.3),
UpperFilters: GEARAspiWDM (2.2.3.0),
F: HL-DT-ST DVD+-RW GU40N, Rev A103
Drive is empty.
The last failed audio CD burn had error code 4000(0x00000fa0). It happened on drive F: HL-DT-ST DVD+-RW GU40N on CDR media at speed 24X.
F: HL-DT-ST DVD+-RW GU40N, Rev A103
Audio CD in drive.
Failed Reading table of contents, error 4000.
Check the website of your computer or drive manufacturer to verify that you have the latest firmware for your CD / DVD drive.
Audio CD reading failed. Error Code: 87 87 87 87 87 87 87 87 87 87 87 87 87 87 87 87 87 87 87 87.
iTunes cannot play or import music from a CD in this drive. The drive may need a firmware update. Check with the manufacturer.
Get drive speed failed. Error Code: 4000.
The last failed audio CD burn had error code 4000(0x00000fa0). It happened on drive F: HL-DT-ST DVD+-RW GU40N on CDR media at speed 24X.

Hi iTunes-1,
Welcome to the Support Communities! The error message you posted indicates a possible firmware update is needed for iTunes for Windows to work with your CD drive.
iTunes for Windows: Updating the firmware on your CD or DVD drive - Apple Support
http://support.apple.com/en-us/HT201852
Having outdated firmware can cause issues using CDs and DVDs with iTunes for Windows. Firmware is a type of software stored in a chip in hardware that can sometimes be updated.Identifying drives and firmware versions
To run CD Diagnostics, follow the steps in this document.
After following the steps to run CD Diagnostics linked above, look at section three to find out more about your optical drive(s).
Here is an example of what section three might look like:
In this example there are two drives. Drive E is a Samsung DVD-ROM drive with a model designation of SD-616 that has firmware version F000. Drive F is an NEC drive with a model designation of NR-7900A that has firmware version 1.08.Updating the firmware
If the optical drive you are using came with your computer, check with the support site for your computer for a firmware update. Typically you will need to go to the support website for the computer maker and click on a "downloads" or "updates" link, and then enter your computer model designation and operating system version to see what updates are available. Then look through the available updates for a firmware update for your optical drive. Download the updater and run it. If you need assistance applying the update, contact the maker of your computer.
If the optical drive you are using came as a separate part (was not included with a computer), check the support site for the drive maker for a firmware update. Sometimes the manufacturer is not clear in the CD Diagnostics results. In that case, you may just have to search the Internet for the drive model designation. You can usually find out who made the drive by looking through the results of such a search. Once you have identified who made your drive, go to the support website for that company. Look for a "downloads" or "updates" link, and then enter your optical drive model designation. Download the updater and run it. If you need assistance applying the update, contact the maker of the optical drive.Verifying that the firmware was updated
Run CD Diagnostics again.
Examine the CD Diagnostics results. The firmware version for the drive should be the new version.
Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Risks are inherent in the use of the Internet. Contact the vendor for additional information.
Last Modified: Nov 8, 2014
Also, you mentioned that you have been successful burning a CD with the Windows OS. Make sure that you have closed all software programs that can access the CD burner so that there isn't a conflict for the drive. Sometimes chaning the burn speed from "maximum" to 8x can also help in this situation.
I hope this information helps ...
- Judy

I am trying to install iCloud Update on My HP Pavilion Windows 8.1and keep getting "error 2343 icloud"

I have an HP Pavilion 500-214 Desktop with an AMD Elite Quad-core AB-6500 Accelerated Processor, 8GB DDR3 System Memory, and a 2TB Hard Drive. My Operating System is Windows 8.1 64 bit. I have been trying to install Apple iCloud 4.0 and keep getting this message:
icloud For Windows Installer Error: This installer has encountered an unexpected error installing this package. Error Code 2343 ~ Try downloading only and install manually.
Neither option have worked. I need to know whatto do in order to fix this problem. I have not used "troubleshooting" but will if suggested; went straight to Google Search for error 2343 - icloud

I could never get icloud to download except for it would go into a downloaded folder which I kept getting error 2343 every time I tried to install, so I deleted that folder and then I had to uninstall iTunes first and then I was able to install icloud and then after that reinstalled iTunes! It worked! I have been trying for 2 months now and finally did it! I did not lose anything that was backed up to iTunes! I also have new laptop with windows 8.1

Repeatedly getting error 7 (windows error 5)

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