Repeating problems (1) Many Missing Files; and (2) Downloading From iTunes

I am having multiple issues with the iTunes store currently. I have spoken with an Apple Expert on August 14, 2010 (case number available if needed). Although he was very good at helping me to the best of his ability, he referred me to iTunes Store Customer Service, which I previously was in contact with.
I have 2 types of repeating problems (1) Many Missing Files; and (2) Downloading From iTunes Store.
_Problem One - (1) Downloading From iTunes Store_
I have 1610 missing files from my iTunes folders. I created a list of missing items by following these steps:
+If for any reason you find yourself with random missing tracks, (or are trying to recover from a dying hard drive like me), there is an easy way to isolate those missing tracks.+
+1. Create a standard playlist called "Not Missing".+
+2. Drag your entire library into that playlist. Missing tracks cannot+
+be copied to a playlist.+
+3. Create a smart playlist called where you select the following conditions in the options window for the new smart playlist:+
+*dropdown menu* PLAYLIST+
+*dropdown menu* IS NOT+
+*dropdown menu* NOT MISSING.+
+4. Rename the smart playlist "Missing"+
+5. Right Click the "Missing" playlist+
+6. Click the "Export..." option+
+7. Select the Plain Text option and Desktop location+
My missing playlistable items represent a better part of a decades worth of audiobook files, transfered files from my PC days, etc... i loved my - now missing - Doctor Who and Torchwood purchases from iTunes.
I have already read the Trouble Shooting, checked Time Machine Backup, and been walked through replacing the preferences list. The missing file path from the "get info" options in iTunes points towards a non-existant file.
_Problem Two (2) Downloading From iTunes Store_
I have had problems downloading files from iTunes for months. I first noticed it with the TV Show "Avatar: The Last Airbender". Lately, when I download from the (non-music) part of the store, the majority of files are downloaded and then immediately not found. This has been prompting iTunes to repeat the download. Until I force quit itunes and *potentially cry*.
There have been multiple iTunes store purchases of audio books recently. If I reported the missing file immediately, I can contact iTunes support to repost the file and that usually fixes the issue. But today, I went to go rewatch "Torchwood: Children of Earth" and noticed Problem One.
_Hind Sight_
If provided with a spreadsheet of my iTunes Store purchase history, I can write a vlookup( formula in excel to compare the list against my exported missing list so a shortlist of what is missing from just my iTunes Store purchase history can be created (hint: it's the majority of items from the list, others are years worth of files from my PC days). If we could do that, could iTunes make my missing purchases available?
Then we can focus on purely, trying to figure out why they went missing in the first place - so we can prevent it again & possibly help others from running into the same.
Plea
I strongly suspect the two issues are related to a root cause ... in addition to my user error in file management of backups ... what is going on?

iTunes Support (Eric) emailed me some instructions. I am posting, in hopes that this will help others.
_Suggestions from iTunes Support_
Troubleshooting 1. iTunes Store: Finding missing purchases and downloads http://support.apple.com/kb/TS1408
Troubleshooting 2. Direct Assistance
_Results based on Suggestions_
Results on "Searching the harddrive" - did not resolve my concerns
Results from "Direct Assistant" - i emailed the list of the missing files... status is pending
Conclusion
I'll follow up again later, if I have new news.

Similar Messages

HT201303 I replaced broken iPhone and cant download from itunes store because i dont remember security questions

I replaced broken iPhone and now I cant download purchases from iTunes because I dont remember answers to security questions? I have never had to enter answers before. Anyone know how to fix this?

Frequently asked questions about Apple ID - http://support.apple.com/kb/HE37 --> Can I change the answers to the security questions for my Apple ID? --> Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID (http://appleid.apple.com/) and click Manage your account.
Forgotten security questions - https://discussions.apple.com/message/18402551 and https://discussions.apple.com/message/18625296
More involved forgotten question issues - https://discussions.apple.com/thread/3961813
Kappy 09/2012 post about security questions - https://discussions.apple.com/message/19569468
John Galt's tips (09&11/2012) - https://discussions.apple.com/message/19809294 and https://discussions.apple.com/message/20229239
If none of the above work, contact iTunes Support at http://www.apple.com/support/itunes/contact/ and follow the instructions to report the issue to the iTunes Store.

IPad2 and video downloads from iTunes

I am unable to download newly purchased movies from iTunes to my new iPad 2. My account has been charged. Also problem with book purchases. Have been on hold to speak to an advisor x 20 min. after being disconnected after 24min first time. Any idease?

What have you tried?
What happened?
Error message?
What did it say?
Any info?

HT201272 I am missing parts of songs downloaded from itunes.they are in my purchased section but not in the artists folder.they play for the first part but do not complete the track

For the last few downloads the albums have been incomplete.most of the tracks are ok, but two or three tracks start ok but do not finish ,stopping after an short part and then going on to the next track. the songs are complete when i check them in the purchased section, but are incomplete in the album folder.

Thank you, I read that lengthy procedure before I asked the question.
I have no way of following all of those steps successfully since I am about butterfingered a sthe last dinosaur and will make every mistake in the world and get frustrated with something that SHOULD be simple.
I have the three disk autobook showing in iTunes library as one title , I had to enter the dat amyself since it was not listed on the internet data base, All entries for all tracks match and I have indicated the disk number as one, two or three of three as indicated.
Yet when I sync the iTunes to the iPod I am being presented with each individual track listed in the Audiobook Menu.
I am using the latest version of iTunes and a iPod Classic 160G-- that I purchased three days ago purposefully for the converting of the audiobooks to a portable device since the Library of Congress ( NLS BARD ) books are formatted differently and the player is bulky.
Does anybody hav eany other ideas?
Does anybody have an e-mail address for Apple, preferably iTunes folks?
This is a handicap accessability problem since my wife cannot see and depends on these audio books.
Obviously I will try that link to that Chapter and Verse site and see what I can do.
Thank you for your quick response

When I started my PC this morning I got a pop-up message stating that CC has damaged files and required downloading. Indeed, CC did NOT work and subsequent attempts to download CC never got beyond the initial installer box. I am at my wits end here. Have

When I started my PC this morning I got a pop-up message stating that CC has damaged files and required downloading from www.adobe.com/go/adobecreativecloudapp. Indeed, CC did NOT work and subsequent attempts to download CC never got beyond the initial installer box. The posted link also appears to be bogus I am at my wits end here. Have other users experiences this issue? Is this a clever intrusion?

Please ensure you have the latest version of the Creative Cloud app installed
http://helpx.adobe.com/creative-cloud/release-note/cc-release-notes.html
We also have this solution for the having to sign in on every product launch
http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
You can also try uninstalling & re-installing the CC.
Regards
Rajshree

Corrupt aac files after downloading from iTunes!

Hi,
the download manager of iTunes is bad! If downloads are interrupted and resumed later (lack of electricity supply, disruption of the Internet connection), then aac files are not valid! Such a file stops playing in the middle of the song, for example. Yesterday I checked my library (with Parallels Desktop + Win XP + foobar2000 + foo verifier) and I found 45 invalid aac files! All of these files I recently downloaded (iTunes Match matching process).
Why iTunes don't check the file size or a checksum after downloading???

Yes. I've had and continue to have this problem of a small number of songs getting downloaded corrupt when updatings songs via iTunes Match.
Deleting and re-downloading from iTunes Match is the only solution I have found for the problem as I am having it: the songs ARE corrupted for me, and it's not just a metadata problem. When I open the songs in an audio editing program you can see that the audio just isn't there: the data stops before the end of the song (somewhere between 50% and 70% through the piece, usually). So copying it to another computer or re-importing it won't fix anything.
The problem is that iTunes doesn't KNOW which of the songs I've matched-then-downloaded via iTunes Match are bad, and I won't know either until I happen to play one that skips before it ends.
Here's the only solution I've found that will inspect these songs one at a time and list the bad ones:
Create a Playlist of all songs you've downloaded (upgraded) via iTunes Match.
Plug in an iPod (etc.) and wipe out whatever songs are on it already.
In the iTunes setting for that iOS device, tell it to recompress the songs to 128k AAC as it puts the songs onto the iOS device.
Now sync that entire Playlist to the device and wait.
Result: all songs that cannot be down-converted by iTunes to 128k AAC (because the song data is bad) will be listed in the resulting error dialog.
Here's the total suck part: iTunes doesn't let you save that list of errors off to a text file. You have to do one or more screen captures and save off the list, then manually go find those songs, delete them and re-download them from iTunes Match. Total PIA but it's the best I have come up with, since I can find no other utility or means to batch-check that these files are valid.

Missing Files and Locating Bug

Hi,
In LR2, if I relocated a folder of files/photos, for example move them from a primary hard drive (on my macbook) to an external hard drive, the catalogue would indicate missing files with a '?' icon in the top right hand corner of the file.
To re-locate these files was simple, right click on the missing file and for OSX simply click 'show in finder' and find the missing file in it's new location.
Then all missing files from that particular folder would all be systematically found.
In LR3 the above process has no effect. If I try to relocate a missing file nothing happens.
Any ideas?
Many thanks
Tomas

A little spookie, just before I noticed your post I tried the 'Find Missing Folder' option in the folder tab in the library module and that worked fine.
Clicking the '?' icon or right clicking and selecting 'Show in Finder' still has no effect though. In LR2 this never failed.
Thanks very much for such a fast response

Download has left me with missing files and cannot start iTunes

I was prompted to upgrade iTunes and so I did. The upgrade started when Genuis was still doing it's thing. At the end of the download, I was prompted to restart. I closed what I was working on and restarted. Now, I when I try to start iTunes, I get an error message that says there are missing files and that I should re-install iTunes. If I uninstall, will I lose the music files? I tried to re-download, but this did not fix anything. Any advice?

Now, I when I try to start iTunes, I get an error message that says there are missing files and that I should re-install iTunes.
With that one in that context, I think we should check for malware.
Try downloading and installing the free version of Malwarebytes AntiMalware. Update your MBAM definitions and then run a full scan of the PC. (Takes about 2 hour on my Lenovo.)
http://www.malwarebytes.org/mbam.php
Does the scan find any infections? If so, please paste the contents of the log file for the scan in a reply here so we can have a look.

Searching for missing files and damaged photo icon

I am trying to view photos that I have viewed in this program numerous times before but now when I click on the photos, I get a message that says "searching for missing files". Sometimes, the photo appears with a red icon below it that resembles a wripped photo. Does this mean my photo has been damaged by the program?

I too have been told to find them on my hard drive but still nothing comes up, I can find the picture name and then do a search, but nothing. I've tried several times and it just keeps saying seach for missing files not found. I can see my collection of pictures, but there blury and then when I try to click on them, it says searching for missing file and it gives me the file name, and then I've tried to go under my search and put that file name in and nothing comes up, I also got NO help from adobe and they want us to buy more products??? They could have warned us somehow on what happens if you move them or try and put them on disc, and that's what happen, I put some on disk or at least thought I did and then realized I didn't want to do that, so I hit the UNDUE and I guess it was so late or something, cuz I can see the pictues, just can't open them. I'm wandering if I need to have a expert see if he can get them off of Adobe, I really want the pictues I have graduation pictures on there and need them very much. Would love to have help from anybody. Please.
Thank you
K

Installer failed to initoalize. This could be due to a missing file. Please download Adobe Support Advisor to detect the problem.

I see error
Installer failed to initoalize. This could be due to a missing file. Please download Adobe Support Advisor to detect the problem.
What can I do

Error "Installer Failed to Initialize" | Install desktop application | Windows

Missing file error when downloading cs6

I bought cs6 and downloaded it fine on my laptop. Bought a new computer and tried to download it here but it just says installer failed to initialize. This could be due to a missing file. Please download adobe support advisor to detect the problem. I clicked the link but it says it's been discontinued. I deleted all adobe files off of my computer, used the adobe file cleaner and restarted only to get the same error. Please help! I am running the windows 8.1 pro software.

uninstall anything cs6 that's installed, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and then reinstall.

How to remove a font file and its mapping from XML Publisher Administrator

Hello,
I am trying to remove a font file and its mapping from the XML Publisher Administrator. If this is not possible, is there a way to disable it?
The reason why I am asking this is because we just got a new check printer, and I was able to print just fine. However, the MICR font was not coming up properly on the check, so I went ahead and configured the font with the XML Publisher Administrator. Now my check output is coming up blank after running the XML report publisher program. The only change I did was to upload the MICR font and mapped it.
My template and rdf report file are working fine in another environment we have, so I know that's not the problem.
Any help is appreciate it.
Thanks.

This is how you do it
Font
DELETE FROM xdo_lobs
where lob_code like '<Font_name>';
Font Mapping Set
DELETE FROM xdo_font_mapping_sets_TL
WHERE mapping_code like '<MAPPING_CODE>'

Feature Request: save metadata to file, and read metadata from file.

Please have function to save metadata to file, and read metadata from file.
This would allow us to write cross-platform plugins that can assure data is up-to-date in the xmp, or modify xmp and have it reinstated in the catalog.
This would go nicely with the ability to save xmp for virtual copies, dng, and rgb formats.

Perhaps someone with direct experience with publishing to Smugmug will chime in. Short of that, some thoughts on your issues:
Should I not bother to "Save Metadata to File", this seems to be what is messing up the SmugMug publish service?
I very much doubt that it is messing up the publishing. What gets saved to the file from the catalog is independent of what gets exported. Saving metadata to the file is generally a good practice (in case you screw up your catalog backups). Many, perhaps most, users set the preference Catalog Settings > Automatically Write Changes Into XMP.
I would have expected it to behave like an export which would write synonyms, exclude keywords that should be excluded, etc, which seems to work ok in point 6 above.
Yes, that's a reasonable expectation.
You may have done this already, but double-check: Right-click the Smugmug publishing service in the left-hand column of the Library, select Edit Settings, and in the Metadata section verify that you have Include: All Metadata set.
Did you download the Smugmug plugin from Smugmug? You might try this Smugmug plugin instead -- the author designed the publishing architecture of LR and has an excellent reputation.
Are the publish services more effort than they are worth? So I get SmugMug to work, what happens when I try Flickr?
I think many users find the publishing services are generally worthwhile. I publish regularly to Flickr (using the built-in Flickr plugin, which isn't completely reliable) and the Zenfolio plugin from Friedl.

Itunes seems to be unable to locate original file to play songs. Songs are in the itunes media file and playable direct from file. Preferences/advance file location is correct. Some files are playing and others aren't with no obvious pattern.

Itunes is unable to locate original file when attempting to play music. Songs are in the itunes media file and playable direct from there. Preferences/Advanced file location pointer is correct. Some songs play but most don't. I did move files around a bit in an attempt to share music with another account on same computor, however this did not work so have returned file to original location. Please help, I am way outside my feild in this one. Ta.

I have solved the problem. i think when I moved the media file back out of public to my account, I put it back into the wrong place and ended up with a media file inside a media file, inside another media file!! So I moved it again and fixed!! Now I just need to work out why i can't share with another account user of same computor.

How do I process multiple files and turn them from raw to jpeg

How do I process multiple files and turn them from raw to jpeg. Ive tried and it seems to go through the files but doesnt seem to process them or store them in the selected folder

Yes that was the first thing I did. Then I used the process multiple files and selected a new folder to put them in and selected use open files and selected to turn them into jpeg. The images flash on the screen like they are being processed, but the folder never appears in library. Is it possible because there are a couple 16 bit files open that this corrupts the task. Do I need to create the folder first. Will elements not create the folder on its own.
Thanks Vince

Repeating problems (1) Many Missing Files; and (2) Downloading From iTunes

Similar Messages

Maybe you are looking for