Repectfully tell someoen your email server does not accept mail from open relay?

Bryce Katz wrote:
"According to our email server, your email is being rejected due to a serious misconfiguration on the sending email server. Please have your IT department contact us for additional information. We cannot make adjustments to servers we don't own, but we'll happily work with your IT department to resolve this issue."
I liked it until the "happily work with your IT department" part.. It's one thing to say they can contact them, but to say "happily"..... Nope nope nope nope...

So I got a call from one of my co-workers this morning regarding an email that he has been trying to receive from a (vendor?) regarding generator information. The domain is powersgenerator.com.
In looking in my logs, sure enough there is a message in my amavis log regarding open relay:
Open relay? Nonlocal recips but not originating:
To the question:
What is the best way to word an email to this person (in a respectful business manner) to tell him (probably not in IT at all, and will have no idea what I am talking about) the reasons his email was rejected? Some examples would be awesome.
Thanks!
This topic first appeared in the Spiceworks Community

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<Image Edited by Host>

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Message was edited by: kadametz
Message was edited by: kadametz

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Repectfully tell someoen your email server does not accept mail from open relay?

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