Repetitive asking for verification on App Stores

I've faced a lot of issues with the iTunes App Store, and then faced the same with the new Mac App Store. The Stores keep on repetitively asking for verification of payment by entering the security code on the back of my card. No matter how many times I enter it, it still asks for it. I also failed to identify a certain pattern according to which it asks for verification. Sometimes it asks when accessing the Store from a new device, and sometimes it asks for it for an absolutely no good reason. I'm puzzled.
But what really upsets me is that many times it won't even accept the verification although I'm sure that all the data entered is correct and valid, leaving no reason for disapproval. When I try it later, all of a sudden, it works, leaving me puzzled again, but happily this time. Does anyone have an explanation for that?
Also, I have been trying to purchase Pixelmator on the Mac App Store for some time now. Every time I try it asks for a confirmation to buy. When I click "Buy", the app's icon drops into the Dock and nothing happens. When I hover over the icon it reads "waiting", but never starts downloading. Does anyone know why? I know this app had the highest revenue during the first 20 days of the Mac App Store. Could there be a problem with the particular sever hosting it? Other software downloads fine, only Pixelmator doesn't!
Thanks.

Hi and welcome.....
Make sure your security code and zip code match your bank records.
Launch iTunes then from the menu bar click Help / iTunes Help
Type in: "Security code* in the search field on the right. In the results under Support Articles click:
"iTunes Store: My credit card's security code or zip code does not match my bank's records"
Follow the instrucitons there.
As for Pixelmator. From the iTunes menu bar click iTunes / Preferences then select the Advanced tab. Click: *Reset warnings* and *Reset cache* then click OK. Then from the menu bar click Store / View My Account then click Sign Out.
Launch the Mac App Store. Try purchasing the app. If you still have problems you can email Mac App Store Customer Service here.
This being a user to user forum, Mac users helping other Mac users, we couldn't tell if it was a server issue or not.
Carolyn

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