Repiar and Service Order
Can someone please explain step by step procedure involved in dealing Repair Orders and Service Orders from customers.
I understand it is integrated with Sales and Distribution but please explain simple terms and transaction flow and key parameters and master data involved. Thanks in advance
Hi,
[Repair & Service Orders|http://help.sap.com/saphelp_46c/helpdata/en/e6/4a8df09e0311d189b70000e829fbbd/frameset.htm]
Regards,
Maheswaran.
Similar Messages
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Contract , scheduling agreement and service order
Hi all,
Can anybody tell me about the contract scheduling agreement and when we can suggest our client to go for schedule or contract agreement ?
Pls tell me elaborately .
Also Pls explain me about service order and when can i go for service order . whether it is restricted to AMC ?
Pls explain me elaborately.
pls explain me steps for creating contract or scheduling agreement and service order..........................
points to be rewarded.
Regards,
Girish.Hi,
Contract is outline purchasing agreement where you have a contract with the vendor,may be a for a predetermined quantity or predefined value. So everytime you need the matl, you need to make PO ref the contract asking for the delivery of the matl. In such instance when PO is ref with contract its called contract release orders or call off orders. So Process are ME01, ME11, ME31K with aggnrement type, ME51,ME21 & MIGO,
Scheduling agreement is a long term purchase agreement, where you will keep issuing the delivery schedules whenever there is a change in requirement or at predetermined time intervals. The delivery schedule can be on hour/daily/weekly/monthly basis. SA is also an agreement with the vendor for the supply of matl, may be a quanity or value. The delivery dates will be maintained in ME38 ref the SA which are called delivery schedules.So you can maintain the delivery schedule and communicate the vendor on Forecase basis or JIT basis. And when you need some more matl then will only create SA deliveries using ME38. SA could be of 2 types:- without release documentation-system will transmit the delivery info to the vendor once you save the document.
With release documentation- after creating the delivery schedules you need to create SA release using ME84.So Process are ME01, ME11, ME31K with aggnrement type, ME38 & MIGO,
Service order or service PO is created with item Category "D" and an account assignment category as per ur requirement. U can not enter ur material here only u have to maintain short text of material. Example: You want to clean the boiler and u given contract to your Vendor. Vendor sends quotation mentioning that Rs.100/hr/Man head. Now how you will measure the cleaning activities of furnace? You can pay to contractor based on the hourly basis/ man head spent in cleaning activities. So in this case create the Purchase Order mentioning "Cleaning" in the short text in Item overview(Acc assignment ' K' or C or P and Item category 'D) and item details " Man Head" Service No , Gross price - Rs.100.00 and unit - hour ( or pick from Service master) and Quantity-number of hours spent by all man head.
The steps to create Service PO are:
1) Maintain Item Category as D & account assignment such as cost center Kor slaes orderC
2) Keep material code field blank.
3) Enter description of service & other fields in the PO Item Overview level. Press Enter.
4) System will prompt you to maintain services at Item Level. Maintain your service master number / service description & other fields (quantity / rate /)
5) Save the PO.
For more follow the links;
For more follow the link;
http://esoadocu.sap.com/socoview(bD1lbiZjPTgwMCZkPW1pbg==)/render.asp?packageid=DBBB6D8AA3B382F191E0000F20F64781&id=EB65A89F1AFD4C46AB61C6161BAF
http://www.sap-img.com/sap-sd/sap-sd-scheduling-agreement-vs-contract.htm
http://www.copacustomhelp.state.pa.us/infopak/nav/procurement/contracting/file1499/index.htm
http://www.sap-img.com/materials/what-is-outline-and-scheduling-agreement.htm
Regards,
Biju K -
Problem with sales order and Service order
Dear Guru's
We have a real problem with sales orders and service orders and how we treat these. For a project that uses a WBS, it's not a problem to manipulate SAP to give us a list of shortages (orders with no or limited supply) for each order, but for some reason our after sales orders and our service orders do not work this way.
Thanks and Regards,
Deethya.CLOSED
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Service prod in service contract and service order thro RRB!
Hi,
I have service contract with service product say Rep_service with 1 Hr rate as 100 USD in place for a particular equipment with serial number.
I have received a complaint now I am raising a service order SM01 service order with contract
I have maintained the same equipment number in the Service order as in service contract
and selected the service contract too.
i have operations and material consumption for service order.
When I run DP90 RRB the material determined is Service (different service product) based on my DIP profile, (should I maintain the same service product in DIP profile as in service contract or any other service prod can be maintained). What happens to this billing document generated from DP90?
And my service order settles to service contract.
I think when service contract is in place then to generate billing I will use only service contract as reference.
Please suggest me how to go about it.
Kindly if possible give me some link to documents.
Regards,
N.NagarajuHi Nagaraju,
First of all, you can bill Service Contract and Service Order differently. This is because you may wish to charge contract fees irrespective of whether service occurs or not.
Secondly, while maintaining DIP profile, you can use different material from the one used in contract. Just make sure that it gives explanation as to what service was performed so that customer will understand the invoice.
DP90 will generate Debit memo request. You will need to create billing document against this using VF01.
When you settle the service order (KO88), it will be settled against service contract.
Please let me know if you need any further information.
Regards,
Aaditya. -
Service Notification and service order in ISU
Dear's
I want to know that how to configure Service notification and service order in ISU and in ISU their is any posibility if i put a note with meter reading the notification is auto genrate?
Witing for your positive responce
Regards,
Syed Zahoor AhmedCheck out [Work Management Help for ISU|http://help.sap.com/saphelp_utilities472/helpdata/en/c6/4dc955eafc11d18a030000e829fbbd/frameset.htm].
Then you can go to your sandbox SPRO and try the configuration.
For note question, I am not sure whether I understand it correctly. If you want to automatically create MR from the note that you put in notification. There is not configuration for that. you need an enhancement.
Chaiphon -
How are contract and service order related....urgent
Hi all
I am ABAP consultant...
I am working on Service contract Cost Management threshold alert report...
I want clear idea as to how are contract and service order related....
BAsed on contract type and contract start and ,end date,sold to party....
i need to get contract ,item , service order no: , and i have to calculate <b>INTERNAL ,EXTERNAL LABOUR, INTERNAL,EXTERNAL material COST</b>
plz help me out...
Thanks in advance,
Madhavi.Dear Madhavi,
http://www.erpgenie.com/abap/tables_sd.htm
VBFA Sales Document Flow
KONV Conditions for Transaction Data
KONP Conditions for Items
LIKP Delivery Header Data
LIPS Delivery: Item data
VBAK Sales Document: Header Data
VBAP Sales Document: Item Data
VBBE Sales Requirements: Individual Records
VBEH Schedule line history
VBEP Sales Document: Schedule Line Data
VBLB Sales document: Release order data
VBLK SD Document: Delivery Note Header
VBPA Sales Document: Partner
VBRK Billing: Header Data
VBRP Billing: Item Data
VBUK Sales Document: Header Status and Administrative Data
VBUP Sales Document: Item Status
VEKP Handling Unit - Header Table
VEPO Packing: Handling Unit Item (Contents)
VEPVG Delivery Due Index
Also, go through:
http://www.erpgenie.com/abap/tables.htm
Regards,
Naveen. -
SAME LAYOUT with different heading for invoice and service order invoice
Hi,
I need to use the same layout for printing both invoice and service order invoice. The layout should print the same data except the title should be changed accordingly ( invoice or service order invoice).
Please help me with this
Regards,
AnikHi,
It is not clear to me if you are working with sapscript or smartforms.
You have only to find a variable which identifies the kind of invoice
I do not know that variable so i use an example variable
for sapscript:
/: IF &VBDKR-FKTYP& = '1'
/ INVOICE
/: ELSE
/ SERVICE ORDER
/: ENDIF.
In a smartform you can also do something like that.
but There you work with conditions (eq, BOOLEAN)
You have only to find the right variable
success,
Gr., Frank -
Production and Service order Release Log updation
Hi,
Can any one help me how to update the release log of Production and service order.
I have a requirements to add new custom logs to the production and service order release process.
sudhaAs far as I know the standard behaviour is that the PR is created upon order save and not upon the status of the order or items changing to released.
To get around this you can set user status and use status management to prevent the PR getting created or use the BADI CRM_SRV_FIND_LOG_SC to supress creation of the PR.
Hope this helps. -
Archive service notification and service orders
Hello
We need to remove few service notification and service orders from the system.These were created by mistake and now we want to remove those orders and notificaiton from the system
Please explain with required transactions.
Regards
SantoshCheck preconditions for archiving notification :
1) The notification has been marked as u201Ccompletedu201D in Change Notification.
To archive notifications, go to transaction SARA. The archiving object for Notification is NM_QMEL.
Click on the Write button in the initial screen of Archive Administration to start an archive session of archiving notifications.
RQARCNMA u2013 Archive Notifications
RQARCNMD u2013 Delete Notifications
hope that your problem will be solved. -
Costing for Maintenance- and Service Orders
hi
Can any one tell me the Configuration steps for Costing for Maintenance- and Service Orders.
Kindly please guide me.
regards,
R.RamakrishnarajHi,
Please go through below mentioned threads.
Re: Activity Costing
Re: PM order costing.
Re: Planned cost not getting displayed in Maintenance Order
Re: Costs not appearing in service order
There are many threads available for Costing. Please search in the threads.
Regards,
Maheswaran. -
Diff. between Sales order and Service order
Hi Gurus,
Can anybody tell me what is the diff. between sales and service order? What are the customization settings will be different for the sales and service order?
Thanks in advanceHi Devi,
Both are two different scenarios. But both are transactions having different purpose.
Sales order comes to the picture when ever any product or service are going to sale. Service order comes to the picture either after sales order processing, when ever any damage happened to the product or replacement required or in order to return the product. or Service sales scenario.
For Configuration settings please refer the Best Practices Configuration guides.
If any clarification please revert...
Reward if it helps
Johnny. -
Difference between sales order and service order?
Hi Gurus
Whatu2019s the Difference between sales order and service order?
Thanks.
KumarCheck below help link for defination and difference in Sales and Service order.
http://help.sap.com/saphelp_crm70/helpdata/en/17/99fb62928c46c28c10f3ebc52fdfa8/frameset.htm
http://help.sap.com/saphelp_crm70/helpdata/en/ce/6874bcf29742c395c5e5fae19a0c68/frameset.htm -
Replicating Service contracts and Service orders from ECC 6.0 to CRM 2007
Hi CRM Gurus,
How can we replicate Service contracts and Service orders from ECC 6.0 and CRM 2007. Any pointers to do this?
Please let me know.
Best regards,
VinayVinay,
I dont think you need any Middleware adaptor objects for CRM Request download .
You need to create a request in CRM using R3AR2 . Here you need to provide the R/3 table name and field name to download the service document along with Document ID
You can monitor your request download in txn R3AR4.
But as MCG rightly told , you should have done all requried customized settigns before downloading service documents .
Regards
Dinesh -
Difference between Project call off order and Service order
Hi,can anyone please explain to me the
Difference between Project call off order and Service order
Thanks,
SSHi SS.
Please post your query to Project System (PS forum for getting quicker answers.
/community [original link is broken]
Yuo may please close this thread.
Regards
Datta -
Difference between service request and service order
hi all,
What is the differnce between service request and service order? when to use what?
Thanks
RaghavService Order -> "You use service orders to record the details of a one-off service agreed upon by a service provider and a service recipient. Service orders contain all the information needed to plan, execute, and bill for a service."
Service Request -> "You use service request management to reliably submit, dispatch, approve, monitor, and fulfill requests for service by your customers. Service requests can be used internally by companies where a department delivers services, for example, in shared service center scenarios, as well as in external customer-facing scenarios.
Service requests can be logged through a service desk, directly by the service personnel, or by the users themselves into the system and then, if necessary, can be dispatched to the appropriate personnel for service delivery."
Taken from http://help.sap.com/
Rg,
Harshit
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