Replace a defective iphone 5 with a 5s?

My iPhone 5 hasn't been working for a week now. I brought it to my apple store and they say there might be a battery problem or a hardware problem but they can't do anything about it since it's still under warranty and they say I should bring it back to the store where I brought it from as I might get a new one replaced. I can't do that now since I'm away for summer. But I was wondering if it's possible to replace it with a 5S if I'm willing to pay a little extra? Thanks.

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I bought 2 iPhone 5 and received on 17 Dec but both are with rattling noise like loosing parts then I ask for replacement but courier has not come as appointment. Now I still have the defective iPhone 5 with me though I have planned to give as Xmas gift

I bought 2 iPhone 5 and received on 17 Dec but both are with rattling noise like loosing parts then I ask for replacement but courier has not come as appointment. Now I still have the defective iPhone 5 with me though I have planned to give as Xmas gift.

I bought 2 iPhone 5 and received on 17 Dec but both are with rattling noise like loosing parts then I ask for replacement but courier has not come as appointment. Now I still have the defective iPhone 5 with me though I have planned to give as Xmas gift.

Replacement price of iphone 5s with new one

replacement price of iphone 5s with new one

Out-of-warranty repair service
If your repair isn’t covered by Apple’s One Year Limited Warranty, AppleCare+, or AppleCare Protection Plan, your iPhone might be eligible for out-of-warranty service. For example, liquid damage isn’t covered by warranty but might be eligible for out-of-warranty service. Some damage isn’t eligible at all, for example if your device has been broken into multiple pieces. See Apple’s Repair Terms and Conditions for complete details.
Read Apple’s Repair Terms and Conditions
Model
Out-of-warranty service fee
Battery service*
iPhone 6 Plus
$329
$79
*available only if battery
fails Apple’s diagnostic test
iPhone 6
$299
iPhone 5s, iPhone 5c, iPhone 5
$269
iPhone 4s
$199
iPhone 4, iPhone 3GS, iPhone 3G,
Original iPhone
$149
Plus a $6.95 shipping fee, if required. Fees are in USD and exclude local tax. Pricing is for service through Apple. The final service fee we charge will be determined during testing and may be less than the service fee listed above. Pricing and terms vary for service through an Apple Authorized Service Provider.
Out-of-warranty pricing varies for Apple accessories such as adapters and Apple iPhone cases. Contact your carrier, Apple, or an Apple Authorized Service Provider for more information.
Warranty after service
Apple covers defects if they arise from authorized service for 90 days or the remaining term of your iPhone warranty, whichever is longer.

Apple recently replaced my broken iPhone 5 with a new one. I backed up all my stuff in iCloud. When I set up the new phone I apparently used a back up from an earlier date. Now I am missing some of my stuff. How do I go back and use the most current I cln

Apple recently replaced my broken iPhone 5 with a new one. I backed up the contents of my phone with iCloud.
When setting up my new phone I used an iCloud back up from an earlier date. Now I am missing some of my most recent stuff. How
Do I go back to use the proper iCloud back up to set up my new phone?

Tap settings> general> reset> erase all content and settings...then you'll have a chance to setuo your phone again

Hi. if i replace my exicting iphone id with new id, does it effect my contacts, wil it formate all my contacts or not, please tel me

hi. if i replace my exicting iphone id with new id, does it effect my contacts, wil it formate all my contacts or not, please tel me

It is my understanding that if you delete the account per the instructions below, you will be able recreate, but you will NOT have access to the prior BBM contacts.
Read this for full information and suggestions to regain access to your BBID >> http://supportforums.blackberry.com/t5/BlackBerry-World/How-to-regain-access-to-your-BBID/td-p/25467...
You have to remember either the BlackBerryID password, or the secret question answer. Without either, you're stuck.
Your choices are:
--Use another email account to create an entirely new BlackBerryID (with which you will lose access to any purchased apps using the "forgotten" first BlackBerryID, or
--Find the initial email you were sent to confirm the initial BlackBerryID, and in it is a link to click to cancel and delete the account. Click on that, delete the account and then you can use that same email to create an entirely new account.
Good luck.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

My insurance company replaced my stolen iphone 4s with a brand new one,will the apple store allow me to exchange it for a iphone 5 and pay the difference in price ?

My insurance company replaced my stolen iphone 4S with a new one, will the apple store allow me to exchange it for an iphone 5 and pay the price difference?

The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
You would need to ask that directly to Apple. Apple is not here nor does Apple answer questions here.
To return an iOS product requires a valid receipt. You have 30 days to return an iPhone. The iPhone must have all original packaging & accessories and be in new condition. Apple may charge a restocking fee on a returned iPhone.
If the iPhone was bought from a 3rd party, their regulations for returns would apply.

Can I replace my current iPhone 5s with a new one in this case?

I just got my iPhone 5s two days ago, but it already has problems when I was trying to text with it while charging. The phone was doing all these random things like mis-sensed my typing really badly, jumping out to the main screen and even called the person I was texting. I even tried typing messages in Whatsapp, it constantly hides the keyboard from time to time and that's really irritating. While it's on lock screen, I could not slide to unlock it, I had to use my finger scan to access my phone in the end. The phone went normal again once I got the charge unplugged, but it went crazy again once I got it plugged in. I truely believe it's something wrong with the phone rather than the charger. Can I replace my current phone with a new one in this case?

Take it back. This is a warranty/purchase issue. We are just users here.

If I am replacing a defective iPhone, can I pay an additional fee and upgrade the replacement's storage?

The sleep/wake button on my 16GB iPhone 5 only functions if pressed on the left side of the button. A replacement will definately be needed but I would like to upgrade to at least the 32GB model. Is Apple only able to replace devices with the exact model or is it possible to upgrade the replacements?
Thanks!

You cannot upgrade it.
You will get the exact same model.

Can I replace a defective iPhone 5 without the receipt?

My iPhone 5 lock button is not working well anymore. I don`t have the receipt anymore (I lost it). I purchased this iPhone on a AT&T store, and they unlocked it for me (I`m from Brazil and paid full price at the time to get it unlocked). Can I get it replaced anyway in any Apple Store, by a new Unlocked phone, just by bringing the phone IMEI and Serial Number? Since it`s an iPhone 5 it`s obvious that it`s still under the 1 year warranty.
Thanks!

they just replaced mine because the sleep / wake button was not working properly and i didnt have my receipt and they never asked any questions, they just replaced it under the warranty, the whole experiance was excellent

Faced with replacing defective iPhone, What happens with purchased apps?

I am looking at the possibility of needed to replace a defective iPhone. If I get a "New" phone, how will that affect the apps I've purchased in iTunes? Do I need to "de-authorize" my iPhone before returning it like I would with a computer or laptop?
If I sync with a new replaced iphone in iTunes, will those apps load into my phone? How does this work?

It's computers that are authorized, not devices. When you get your new phone, follow the directions here:
http://support.apple.com/kb/ht2109

Replace old iPhone 3G with the new iPhone 4S ?

I have been having some problems with my old iPhone 3G - bought from outside the US -
and want to get it replaced.
Does anyone know if Apple will replace this old iPhone 3G with the new iPhone 4S ?

Hehe not a chance. There have been a few that got a new 3GS as a replacement but even those are rare.

Defective iPhone 5 replacement with a refurbished model???

iPhone 5 replacement? I had a defective iPhone 5. Brought from apple online. Took back to apple retail. Got given a refurbished model. Why won't try give me a new one as I've only used it for 3 weeks. I don't like I have a refurbished model and I like to keep the original box so that when I go to sell the iPhone next year, it'll hold it's value better with the serial number matches up.

I hate it too. That is how Apple works. Sorry.

Can I replace an iPhone 5 with a defective lock button and a crack in the screen?

I have an iPhone 5 with a defective lock button. It doesn't work at all anymore and I'm debating going into an Apple Store to get it replaced. But I also have a small crack in the corner. Will that crack keep me from making the exchange?

If apple determines that the damage to the phone was accidental then they may not help. I suggest you make an appointment at an apple store and have them evaluate it. That is the only way you will find out if they will replace it for you

I was eligible for replacement for my iphone 5 under the sleep/wake button program. Took it to apple store and they declined saying hardware failure. I am baffled whether apple is serious about customers. They manufacture defective goods and we are stuck!

The issue started just out of warranty. Had powering on problem and did not want to spend money on repair. After that the phone crashed and refused to power on for 4 months. Now I am eligible for repair but apple store declined saying it is a hardware problem and beyond repair. I am not able to comprehend the attitude of Apple. Obviously manufacturing sub standard products is their fault and we are paying heavy price!!
The company is obviously gonna lose in the long run!!

Pretty77 wrote:
No it is not user damAged. I would like to clarify that this piece had problems like bugs, power on and off and charging issues. It used to heat up a lot while in use. It is defective iphone to begin with. Now when iphone acknowledges there is a problem, why not replace??
If the phone was not operating as its supposed to initially you could of had the phone replaced under the 1Year Warranty. Apple is only Fixing phones with strictly "sleep/wake" button issues. i.e. if your phone has other issues other than "sleep/wake" you must fix those on your own (if out of warranty) prior to apple fixing the sleep/wake. However if your device is under warranty they will give you a new phone.

Can I swap out defected iPhone with different color one

In november my friend purchased me a black iphone 5. It was awesome with No problems. Recently however, I have been experiencing a very short battery life. After a day of light usage sometimes my battery will dip below 5 percent. Now, I already tried disableing bluetooth, turning off data and wifi when not being used, and even turned down the brightness to half way. Because the iphone is certainly defected, when I exchange the iphone is there a possibility to swap it out with one of a different color, as the black one devolops scratches along the champhered edge like crazy, also ios 7 looks wayyyyyy better with the white iphone, it just blends into the device itself. Anyways, thanks for any responses

No. Apple will replace your iPhone only with an indentical model. If you want your iPhone to be a different color, consider a skin; those are available in a multitude of colors and patterns.
And just FYI, there are many causes of short battery life other than a hardware defect. Apps such as the Facebook app can use a lot of battery. While you may indeed have a failing battery, you may want to try restoring your iPhone to factory settings and running with just the Apple apps for a while and then evaluate your battery life before concluding that there's a hardware problem.
Regards.

Replace a defective iphone 5 with a 5s?

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