Replace AR Credit Memo Request Workflow with a new Custom Workflow

Hello friends,
We have a business requirement to replace the AR Credit Memo Request Workflow with a new Custom Workflow whenever an Invoice is disputed (Oracle Advanced Collections).
The Credit Memo Request workflow is being launched within the Oracle API arw_cmreq_cover. We thought of an approach wherein the Oracle form IEXINDTL.fmb can be renamed and the Custom workflow to be called in the WHEN-BUTTON-PRESSED trigger on Dispute Button instead of calling the program Unit IEXINDTL_CONTROL.DISPUTE (as in standard form) which inturn calls several API's and hence the AR Credit Memo Request Workflow. But this would override the other standard processes being carried out in these API's. Our requirement is to only replace the AR Credit Memo Request Workflow and not to override the other standard processes.
Does anyone have come across the similar requirement? Please let us know your inputs.
Thanks in Advance !

I ran across the same error today. Since it's been over a month, I assume you've fixed it already or decided you didn't need it at all? What was your fix?
For me, I noted that in the sample directory, a similar "createView" call (in End User Anonymous Enrollment) also includes this argument:
<Argument name='viewId' value='User'/>
When I added that to my createView call, the "Missing view id" error went away, and the user are gets created.
I'm not entirely comfortable with the value specified, though; seems like view IDs should be more unique. I would have thought it should have been something like this instead:
<Argument name='viewId' value='User:$(accountId)'/>

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Credit Memo request with reference to Billing Document number via IDoc

Hi,
I want to create credit memo request with reference to billing document number via IDocs.
I have tried through ORDERS05, but when I process I saw that it is only processing with reference to contract number or quotation.
So is any other way of creating credit memo request creation with reference to Billing document number via IDocs?
Thank you in advance.
Regards,
Santhi

Please Help... it is Urgent... Thank you

Return Delivery with a Credit Memo Request.

Hello Gurus. I have been working on this issue for quite some time. I will explain the process that was provided by our installers. It doesn't seem to be adding up. Here is the situation, Product that was sent incorrectly was returned. According to our procedures, we create a returns delivery thru VA01, with RE (returns) as the Order Type. We then create it with REFERENCE to the Invoice Number. We remove the items not being returned, enter the Billing Block and Order Reason. Then Save. It gives us a returns delivery number of 6000000, We then return the product back to our stock through MB1B. We clear it and put it back as normal. We then Create a Credit Memo Request through VA01, order type is CR (Credit Memo Request) Create with Reference, we again select the invoice number, delete the items not being returned, enter billing reason, then save. It gives us a number of 60000001. At this point, we enter VF01 and create a billing document. It says the order has billing blocks. We go back in and remove the blocks. We hit save. It now seems to ok, except that, under document flow, under the first delivery 6000000, it shows still being processed (the goods returns shows complete, but the line above shows being processed), and the document flow for 60000001 shows the invoice and the Accounting document as Not Cleared. My question is, should there be 2 seperate orders? A returns delivery and credit memo Request should be under the one delivery number 6000000 according to our procedures? Those were the steps given. Something seems out of place. Are my steps out of order? Are the procedures wrong? If anybody has any insight, I would much appreciate it.

I would start fresh with a new sales order. When you create with reference both the return delivery and credit memo are created with reference to the return sales order. Here is an example document flow to clarify:
Document                                      Date               Qty/value   UoM/Cur   Overall proc. status
                                                                                Return 60000077 / 10                          08/25/05               10.000 EA      Completed
. Returns Delivery 500000016 / 10             08/25/05               10.000 EA      Completed
.. GD returns QI 4900030060 / 1               08/25/05               10.000 EA      complete
.. Credit for Returns1 10000017 / 10          08/25/05               10.000 EA      Completed
... Accounting document 10000017              08/25/05               10.000 EA      Cleared

Creating credit memo request - V1 498 / missing order quantity

Hi Experts,
could any of You pls help me with a credit memo creation issue?
I credit memo needed to be created based on invoice, so configuration and copy control is done as usual, but I have a failure during CR order creation referring to an invoice F2.
I got an error message: V1 498 - Credit already exist for item... - and no qty is transferred to new document
I have gone thought the threads on Forum, but none of the suggested solution was appropriate to solve the issue:
- the document flow is updated in copy control ,
- I can no remove the schedule line flag at VOV7 - the order qty will be missed but target qty is used, and end up incompletition (VU 019 error messge), so billing is faile
- completition control set as B at VOV7,
Still have the problem
Could any of You pls help me - answers will be appreciated.

V1 498 - Credit already exist for item...
What the above message means is that lines items have already been used as reference for the creation of credit memo request(s).
Create a new sales order, delivery and billing document. Then create credit memo request with reference to this new billing document and test.
In VTAF copy control, at item level, field "Pos./neg. quantity" dictates how the quantity in the source document is affected by copy control.
PS - I tried to create credit memo with reference to billing document (F2), there were no issues there. Therefore I am taking that the issue is with credit memo request (copied with ref to billing document F2)

Opiton to choose bank accounts at the time of Credit Memo Request

Hi,
We have maintained multiple banks for same customer in customer master. Our requirement is to have an option to choose a particular bank account at the time when a credit memo request is created. The customer wants different credit notes to go to different bank accounts. We do not want to do it at the time of payment as this becomes quite manual. Is there any way we can do this at the time of entry of Credit Memo request in VA01 ?
Thanks,
Praveen

Dear Praveen,
I don't think you can have this option in the standard functionality.
Because account assignment will takes place based on these combination
Chart of accountsCondition typeMaterial account assignment groupCustomer account assignment groupAccount key.
So you can't assign different G/L with same combination, if you want different G/L accounts then you need to change either one the key combination.
Other wise you can have different credit memo types based on the Bank accounts
-->Generate the condition table with billing type as one of the key field.
-->Maintain access sequence for that, assign to condition type.
-->Now define and assign the new account determination procedure for the credit memo process.
-->Finally you assign the Bank G/L account with bill type(I,e Credit memo type) is as one of the key combination.
But make sure that you have maintained proper copy control settings for all these credot memo types from credit memo request or other reference document.
You can try with some user extis with the help of ABAPer,
The following user exits are available in report SAPLV60B for transfer to accounting
USEREXIT_ACCOUNT_PREP_KOMKCV (Module pool SAPLV60A, program RV60AFZZ)
In this user exit additional fields for account determination that are not provided in the standard system are copied into communication structure KOMKCV (header fields).
EXIT_SAPLV60B_001: Change the header data in the structure acchd
You can use this exit to influence the header information of the accounting document. For example, you can change the business transaction, "created on" date and time, the name of the person who created it or the transaction with which the document was created.
EXIT_SAPLV60B_002: Change the customer line ACCIT
You can use this exit to change the customer line in the accounting document. This exit is processed once the ACCIT structure is filled in with data from document header VBRK.
I hope this will help you,
Regards,
Murali.

In credit memo request " WBS element"

hi,
while creating credit memo request in va01 it is asking complete data "WBS Element" in item data accounting mgmt it has WBS element .i think its not relevant for SD
Regards
kiran.c

Hi,
Check out the Item category settings, U might have activate the special stock indicator Q in VOV7.
But technically if your credit memo request is with respect to some sales process which is related to Project and is triggered through project systems , ideally you would like to want to have the wBS element so that it gets upadted in the project report. Check out with the Client and then create a WBS element which is billing relevant. Otherwise it will throw up an error at the time of saving the billing document and the accouting document will not get generated.
If you dodnot want the credit memo detaisl to be updated at the project level remove the special stock indicator from the Item category of the Credit memo
Hope this helps you to solve the issue.
Thanks & Regards,
Nithin

Credit Memo Request - Warning Message

Hi,
We need to have Warning message to be displayed when we have the credit value exceeds the invoice value during the Credit Memo request creation with reference to the invoice.
Currently, as per SAP Standard the system is throwing an information message when the credit value exceeds the invoice value.
In the same requirement, we need to have a report for which we have the credit value exceeds the invoice value.
Please help !
Regards

Hi,
You can control the quantity to be copied into Credit memo request through Copy Controls Quantity Update.
The the same quantity will be copied from the reference document into target document.
You are getting error as Credit Memo Request exists , because you have created the Credit Memo request for full Sales Order Qunatity.
Regards
Krishna

Message V1478 - Credit memo request with reference to an invoice

Dear all,
Creating a credit memo request with reference to an invoice, I get the following message "Material in item 000060 does not exist in plant/storage location".
Of course, this material exists in the plant and the storage location, as we could create the invoice without any problem.
Any idea?
Best regards,
Iné

Hello
Generally, these errors may appear due to:
- The plant is marked for deletion.
- The plant should be copied from the referenced item.
So, I would suggest you to
- Check copying control for Invoice to Credit memo request, particularly, item.
- Try and create Credit Memo Request with reference to sales order.
- Or if you want rectify a invoice, then use invoice coreection request.
Thanks & Regards
JP

Credit memo request with currency conversion to EURO

I have a requirement in which i need to create a Credit Memo Request for the newly created sales organisation using the old billing document number created for old sales organisation.New sales org will have its currency changed to EURO.I referred to a FM named 'Pricing' where the currency conversion is done.
The requirement is to get the current price in EURO from the price list instead of currency conversion to EUR.The current price has to be extracted from new pricelist.
Your inputs in this regard is highly appreciated.

HI
    Am not on SAP system now, so will try to give you
info with what i can recollect.
   You can use FM: SD_SALESDOCUMENT_CREATE for creating
Credit Memo Request. Note that reference document and
reference type should be passed for identifying the
reference document as invoice. Please consider these as
initial inputs to explore on the same. Regarding the
pricing, it can be configured either at order type or
copy control to carry out new pricing so it can take
directly from condition records.
    Hope the above info can help you in exploring on the same.
Kind Regards
Eswar

Credit memo request with zero net value

Hello all,
when we create a credit memo request (VA01, doc type CR) and put a material quantity into the credit memo request that falls below the scale in VK13, the net value for the material will be zero.
We do not want to allow to save the credit memo request with a zero net value, but SAP will just allow us do that.
I was wondering if there is a way to pop up a warning or even an error message that avoids saving the document in case of a zero net value?
Thanks
Anne

Hi,
You can make the condition type (for which $0.00 is not allowed) as mandatory condition type in the pricing procedure. By this way the system will give error and wont allow to proceed any further unless the data is complete. (make sure this is not affecting your regular sales order cycle).
Or if you just want to give a pop-up message then you can use user exit USEREXIT_SAVE_DOCUMENT_PREPARE in include MV45AFZZ
Regards,

Invoice generated with out release to accounting, credit memo request and credit memo raised

Dear SD Experts,
I have a situation where the invoice is not released to accounting , but credit memo request and credit memos are being raised...now user would like to release the invoice to accounting (after raising credit note request and credit note), is it possible how do i handle this,
(There is no delivery as this is service business scenario).
Thanks in advance
krishna

Go to 'VFX3' and give the inputs, then select right line and click the FLAG option. It will be manually released to accounting, If not you might find the reason for block.
Revert back with your results.
Anandkumar KS

Credit Memo request with reference to billing document

Dear all,
I am having a requirement to create credit memo request with reference to Billing document. But the issue is, I have separate pricing procedure for normal sales to billing, and different pricing procedure for CMR to Credit memo.
When I am creating CMR with reference to Billing document it copies the pricing procedure, Please suggest how to block pricing procedure to get copied. (please note that B: redetermine pricing, is not working in this case)
Suitable points for valuable answers guerenteed.
Regards
Bidhu

Hi,
In VTAF maintain the folowing parameters,
HEADER
053,103 and 03 in the Data T in this order from top to bottom,maintain 021 in the billing header box and check the copy item number box.
ITEM
153,104,004 in the Data T in this order from top to bottom,maintain 303 in the copying requirements box and pricing type E.
This should resolve your issue.

Credit memo request with reference to many invoices

Hello All
I am having a business case where the user trying to create a credit memo request with reference to the invoice which is already issues to the customer
there he realized there are around 60 line item from different invoice has to be created for the same payer
Is there is any way where we could create one credit memo request with reference to many invoices for only one payer?
Thanks

Hello,
I doubt whether this can be possible to create a credit memo request from many invoice's line items together.....
But it is (the answer given above) worth trying in your test/ QA system before recommending it to the user.
Regards,
SAM

Debit memo request with reference to the credit memo request

Dear SD Consultants,
I have a business scenario in which I create a credit memo request with reference to a debit memo request but the problem is that ,i can create many debit memo requests with reference to the same credit memo request even if the all target quantity was referenced , I still can create many debit memo requests with reference to the credit memo request so can any one tell me how to restrict creating debit memo request with reference to the credit memo request up till the all target quantity was referenced.
Regards,
SD Consultant

Dear Saju.S,
I have checked all the positive/negative values in the item copy control but none of the values works as i still can create many debit memo requests with reference to the credit memo request.
Regards,
Sd Consultant

Credit memo request with different Pricing procedure

Hi all,
I am Creating Credit memo with reference to contract, my requirement is system should not copy Contract pricing procedure for Credit Memo we have different Pricing procedure for credit memo
But the Problem is while i am creating a credit Memo with reference to Contract system will coping contract pricing procedure i need Credit Memo pricing Procedure in credit memo and system should populate all credit memo condition types default y in credit memo
i am using credit memo condition types condition class A - Discount or surcharge and Calculat.type - B - Fixed amount
can any one guide me how config in sap while creating credit memo with reference to sales contract system should copy different Pricing procedure its having own condition types
Thanks
Rajesh

To call a separate Pricing Procedure for Credit Memo Request, ensure that Document Pricing Procedure for Contract and Credit Memo Request are different. Based on Different Document Pricing Procedure, it is possible to configure to determine separate pricing procedure.
+In SD, Pricing Procedure is determined (T.Code: OVKK) based on Sales Area (Sales Organization + Distribution Centre + Division) + Customer Pricing Procedure + Document Pricing Procedure. Sales Area is determined in Sales Order Header Level. Customer Pricing Procedure is determined from Customer Master. Document Pricing Procedure is determined from Sales Document Type / Billing Type (if configured).+
Through copy control detting, maintain Pricing Type as 'B' for carrying out new price.
Regards,
Rajesh Banka

Replace AR Credit Memo Request Workflow with a new Custom Workflow

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