Replace ink cartridges promised when I ordered from hp a new officejetpro

A neighbor requested I help her buy a replacement 8620. The old was an 8500 wireless that had a bad set of print heads. We had just purchased and installed only to fint out the two print heads were bad. The customer support rep said we could send these back and HP would exchange tto use in the new printer.
I nstalled the new printer and she is very happy. I have old printer and want to know what my next step is for the owner.

Hi @buddha76
After reading your post, the first thing I thought of was Mr Rogers Theme song! You my forums friend are a good neighbor
I would be happy to help you any way I can. It sounds like you have the new 8600 setup, you got the printheads exchanged and it is working now right? Could you clarify for me what 'next steps' you are looking for? Are you looking to recycle the old 8500, or do you require assistance with the 8600 in some way?
Maybe I misunderstood something, what printheads were you told could be exchanged, the 8500 printheads? Please help me understand a little better, thanks.
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IJ Canon Printer Utility disappeared after I replaced ink cartridges.

I just replaced the ink cartridges with ones I ordered from eforcity and it prints fine, but I haven't been able to locate the printer utility box ever since which means I haven't been able to check ink levels and clean the nozzles. This is really frustrating because I need to clean the print nozzles now. Every line on my printouts is streaking (half dark / half faded). Help! Thanks.

Hi , Welcome to the HP Forums! I see that you cannot print with your HP Officejet Pro 8500A, on Windows 7, after replacing your Ink Cartridges. I am happy to help! Please, try the steps within this guide, Fixing Print Quality Problems for the HP Officejet Pro 8500A e-All-in-One Printer Series. If the guide does not resolve your issue, Please contact HP, phone support for further assistance. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector. Hope this helps! “Please click the Thumbs up icon below to thank me for responding.”

Can't replace ink cartridges because carriage won't center when I open cover! HELP! hp 6830

I hve a brand new HP 6830 and it is all out of ink. I cannot replace thw cartridges because when I open the cover, the carriage will not center. I have tried pulling it, I have rebooted ten times, nothing is working. HELP!

It is possible that the door sensor has malfunctioned or the encoder strip (carriage guide) has been dislodged. Check the images below for more details.
Figure 1: Door Sensor - Check if there is something in the sensor slot (top box) and if the sensor trip is still there (lower box).
Figure 2: Encoder Strip - This is a little bit harder to check because it is a transparent ribbon inside the printer that goes from left to right. It guides the carriage so that it knows at what position it is in. The image below shows where it is connected on the left side and is indicated with a smiley face. If this is not there then the carriage cannot move at all.
Binary_Zen (worked at HP )
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Replaced ink cartridge--still saying ink has run out

replaced ink cartridge--still saying ink has run out-----ran cleaning---what now---mx882

Hello.
Please check to make sure that the correct genuine Canon ink tanks are installed. The printer uses the following ink tanks:
CLI-226BK
CLI-226M
CLI-226C
PGI-225BK
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If additional assistance is needed, feel free to call us at 1-800-OKCANON.
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HP Photosmart D7560 replacement ink cartridges

I need to replace the Black ink cartridge in my D7560 printer.
When I went to install the replacement cartridge it was nearly 1/8" wider than the original, and will not fit in the print head?
I bought 4 of these for when replacements were needed. All are HP's, Photosmart 564 black. The boxes are all marked HP CB316WN Option 140, and say clearly they are for my D7560 printer. What gives here?
Marc, waiting to print

Hi Gwain,
You certainly do have the right product for your printer. The cartridge should fit, but might be a bit snug.
Your printer takes 5 cartridges. The black cartridge you're trying to use should install on the right side, slightly separate from the color pack (the Cyan, Magenta, Yellow, and Black photo). It won't fit into the black photo slot. Take a look at the cartridge replacement instructions on http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01500662&cc=us&dlc=en&lc=en&product=3396085&tmp... and let me know if that works for you.
Thank you,
Narissara
I work for HP.
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Replacing ink cartridges

I have a 7520 All in one printer and it has 4 small cartridges and 1 large black. The small black is for photo and my question is, do I have to replace the small black cartridge since I have the large one. Doesn't the printer use from the large 564 XL for all printing. My old printer just had 4 cartridges and when I bought my color replacement ink I didn't get the small black one. Do I really need it?

So you're finding it hard to purchase the Photo Black? Any luck with SureSupply?
https://h22203.www2.hp.com/SureSupply/
http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead/Cartridge-Compatibility-how-to-find-out-w...
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Why does my photo ink cartridge drain when I'm not printing photos?

I usually use grayscale mode to print out text-only documents and occasionally use the ColorSmart sRGB option for color documents. I have an XL black ink cartridge installed, along with the three color cartridges and a photo cartridge (bow tie). Even with this usage pattern, it seems my photo cartridge needs frequent replacing. Also, I can't print out a text-only document in grayscale when the photo cartidge is low--even if the XL cartridge is new. This doesn't make sense to me. Is there a setting I need to change so my printer draws from the XL cartridge instead of the photo?

Hi, What is your printer ? Grayscale option will use all colors and mix together to make black therefore it uses photo ink (black) more than normal black. If you wish to use black ink only, you need to select Black ink only from Grayscale options (pull down in Set Preferences). Regards.

Printer screen frozen after replacing ink cartridge

My Cyan ink cartridge was empty. I replaced it. The printer screen is stuck on the message "Genuine HP ink cartridges installed" with an "OK" at the bottom. Does not respond to pressing OK. The printer is clunking and chunking for a while, then does nothing. The message never changes. I've powered off and on multiple times. Unplugged the power cord from both ends. Tried to reinitialize software, but can't do it because the screen is unavailable for me to perform the tasks necessary. Help!? (Please)

Hi @lynetteheims
Please take a look at the following post by Ciara_B; Black not printing on Officejet 4620, Photosmart 6520, Photosmart 5520, Deskjet 3520.
If the issue persists, Please be sure to call us. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
I hope this helps.
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Sunshyn2005 - I work on behalf of HP

Replacing Ink Cartridges for HP6520

HP Photosmart 6520. How can I tell which ink cartridge needs to be replaced, or do they all have to be replaced at the same time please?

The documnet here shows in Solution Two how to check the ink levels from the front panel and also has a vidoe of changing the cartridges. You do not need to change all the cartridges, only those that are low on ink.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Replaced ink cartridge yet ink does not print

I have an officejet pro 8500a plus. Recently replaced the blue inkcartridge and no blue prints. Level shows full and I have cleaned the print heads, removed, shook and reinserted ink cartridge - no change.

Hi emeyer, and welcome to the HP Forums.
I see you are experiencing print output issues. I would like to try and assist.
I would recommend removing the cartridges and performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also suggest following this document on Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems.
If that doesn't resolve the issue, I would recommend contacting HP directly. You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide.
Thank you for posting on the HP Forums.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Where to buy in India ink cartridge for deskjet 2050 bought from Dubai

I bought HP DESKJET 2050 MODEL NOJ510a product no CH350C FROM DUBAI AND WAS USING CARTRIDGE NO 122.
NOW I am in India and that no cartridge is available.
What shall I do. Computer shop salesman said it is not available and to get from Dubai.
Oto.
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View Solution.

Hi Oto,
In India you should buy both the Black and Color 802 HP ink cartridges, then you should contact HP support and reset the printer for your region:
http://www8.hp.com/in/en/contact-hp/phone-assist.html#section1
Be aware that by resetting the printer for India only the 802 ink cartridges will be accepted by the printer unless you will reset it back for another region in the future, as well be aware that this process is limited and cannot be done more than 2-3 times for the device.
Shlomi
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Blurred Photo Printing after replacing ink cartridges

Hi everyone,
First post on here! I have a PSC 1355, which has always printed very good quality photographs, until yesterday. The old HP ink cartridges (Tricolor and Photo) were both low on ink so I replaced them with new HP ones (identical models) and ran the alignment procedure. There were no messages to say the alignment failed, but now the photos are printing blurred as if the cartridges are not aligned. There appears to be a slight overrun of ink outside the border of the print, which suggests misalignment to me.
I put the old cartridges back and aligned them, but they now print blurred too. I reprinted a picture I'd previously printed to compare - the original print was pin sharp, but the new one is very blurred. I've cleaned the cartridges using the utility but no change. Paper is good quality HP photo paper, the same as I was using before. I haven't changed any other settings, print preferences, etc. Any ideas anyone??
Thanks.

I am going to ask the very obvious question:
You did get each cartridge in the correct place?
You are using genuine Canon cartridges and not off brand or refills? <-----this is very important
You have the correct paper settings?
EOS 1Ds Mk III, EOS 1D Mk IV EF 50mm f1.2 L, EF 24-70mm f2.8 L,
EF 70-200mm f2.8 L IS II, Sigma 120-300mm f2.8 EX APO
Photoshop CS6, ACR 8.7, Lightroom 5.7

Printer is missing drivers since replacing ink cartridge!

I have a pc operating window's 7. My printer is a Photosmart 7520. My black ink as low, so I changed the cartridge, as I have done many times before. Now, my printer won't print, plus I get a message two drivers are missing. I don't remember which ones. I found the web site confusing when looking for the drivers. I didn't find any with the names I was looking for.
I had been printing just prior to changing the ink cartridge, without any problem. What do I need to do?
Thank you

Hi, try running the HP print & scan doctor program. (link)
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8500A won't print since I replaced ink cartridges.

Hi. Ever since I replaced all the ink cartridges (with genuine HP parts) on my printer it won't print except very faintly in two of the colours, and not at all in the other two. I've cleaned the printheads, and tried to align the printheads. Aligning the printheads failed. Why would the printer suddently stop working after replacing the cartridges, and what else can I do to fix the problem? I found a page about replacing the printheads, but can't find any info any where about where to buy these parts or how much they cost. I tried to find a repair place near me but the search came up with no results. Any help you can provide would be appreciated.

Hi , Welcome to the HP Forums! I see that you cannot print with your HP Officejet Pro 8500A, on Windows 7, after replacing your Ink Cartridges. I am happy to help! Please, try the steps within this guide, Fixing Print Quality Problems for the HP Officejet Pro 8500A e-All-in-One Printer Series. If the guide does not resolve your issue, Please contact HP, phone support for further assistance. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector. Hope this helps! “Please click the Thumbs up icon below to thank me for responding.”

Replaced ink cartridges and no ink shown on new print outs

I have a HP 8500 a9110 printer. I just replaced all three color ink cartridges (black cartridge is still good). After replacing, I tried to print and all that comes out are white print outs with no color or very slight tone. I attempted to go Tools and clean and align heads. The clean worked but received failure on align option. I turned off and unplugged unit and also removed and put back in new ink cartridges. I also removed the both heads and cleaned off with soft cloth. Has anyone experienced this issue before. Any assistance is appreciated.
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View Solution.

Hi vegasbuddha,
Sorry to hear that you're having problems.
Are you using HP genuine cartridges? I'm asking because using any other cartridges could result in many hardware
problems and issues also in ruining the printer.
If that's not the problem, can you take a look at this link and see if you've missed any steps in replacing the cartridge?
Replace Print Cartridge
After replacing any cartridge, the printer should automatically print out a diagnostics page.
Also, cleaing the cartridges could help in this case. The instructions to do so are in this link:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c02207121&lc=en&product=4083969&tmp...
Let me know how this goes and hope this helps!
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Replace ink cartridges promised when I ordered from hp a new officejetpro

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