Replace Role 13200137 (finding 'support team') with a new role

Hi,
I copied the role 'CRM_DNO_1' to 'z_crm_dno_1'. All Datas was copied exept the datas in the section 'responsibitity' - is this ok?
the new role 'z_crm_dno_1' has now the number 90100005. where can I change the role number form the standard-role CRM_DNO_1 13200137 to 90100005?
and where in the new role can I modify the name of the FB CRM_DNO_READ_PARTNER_WFRULE to my new FB Z_CRM_DNO_READ_PARTNER_WFRULE ?
thx in advance,
kind regards
Franz

Hi, Stéphane!
I copied the Role CRM_DNO_1  by doing this:
o     Call Transaction PFAC_RESPO
o     Type in u201A13200137u2018 into Field u201ARuleu2018
o     Click on Icon u201ACopyu2018
o     Type in  u201AZ_CRM_DNO_1u2018 in Block u201ATou2018 Field u201AObject abbreviationu2018 and Text
o     Complete the u201ACopyu2018-prcess with a click on Icon u201ACopyu2018 > the System created the new RuleNo u201A90100005u2018 (and added some u201AResponsibilitiesu2018 and new fields in the u201AContaineru2018)
I copied the FB CRM_DNO_READ_PARTNER_WFRULE to Z_ CRM_DNO_READ_PARTNER_WFRULE (and the required definitions and form-routine into a new Functiongroup Z_ CRM_DNO_TOOLS)
for prepareing the new fields in the Container)
Then
transaction code SPPFCADM --> select CRM_ORDER --> Define actions and action profile
selection of u201A SLFN0001_STANDARD     Support Desk Message Action Profileu2018 and click u201AAction Definitonu2018
click u201Anew entriesu2018
Setu2018 Z_ Z_SLFN0001_STANDARD_FIND_PARTu2018 (similar to u201ASLFN0001_STANDARD_FIND_PARTu2018)
Set all values on this screen in tab u201Aaction definitonu2018 similar to u201ASLFN0001_STANDARD_FIND_PARTu2018
Click to u201Aprocessing typesu2018
Click to u201Anew entriesu2018
Select u201AMethod Callu2018 for u201APermitted Processing Types of Actionu2018
Click to u201Achange definitionu2018
Click to u201Acreateu2018
Similar to u201ASLFN0001_STANDARD_FIND_PARTu2018 create two u201AExpressionsu2018, one with u201ARuleu2018 but with u201Ainitial valueu2018 u201A90100005u2018 instaed of u201A13200137,
  and the second with u201APartner_FCTu2018
now my questions:
Is this what I  mentioned above ok?
But which Method in on the screen u201Aprocessing types -> setting method callu2018 do I need?
And where is the linkage betweet the role and my new FB?
Hope I didu2019t annoy you to much!
Thanks in advande,
Franz

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