Replace screen glass for Pavilion x2 10 Detachable

I have broken my screen after 1 day using . Can i replace a new in HP care Hanoi Vietnam?
Thanks.
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Hi @hpx2detachable
Welcome to the HP Forums! I see that your screen broke after only one day of use. Your best bet is go give us a call us, here is the contact information in Vietnam.
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

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I'm using the Lumia 920 and have had it for over a year now.
Just before my one (1) year warranty expired, yellow patches appeared on the screen. I had it replaced under warranty. It took the HQ three (3) weeks to replace it, where they replaced the motherboard and glass.
It was returned to me in pristine condition (after my phone's warranty expired). However, in just two (2) weeks of use, I noticed the glass would scratch easily from normal use. The most severe scratch was from it sliding out of my pocket while I was LYING DOWN ON THE FLOOR. I am talking deep gouges on the screen.
The Nokia Care Centre at first told me that because my warranty expired, they could not replace it. I strongly insisted that there is a replacement parts warranty. After arguing over the matter, the centre switched tactics and outright said that I couldn't replace this screen under replacement parts warranty.
I have no doubt that the Lumia 920 employs the best screen in its class. I would know. I have used my Lumia 920 without a screen protector for a year. In that time, it suffered no scratches. It has shared pocket space with keys, it has been dropped face down onto tiled floors, it has skidded over asphalt, and more, without incurring a scratch. I was coloured impressed.
So imagine my disappointment when it appears that my phone screen has been replaced with something that clearly is faulty, and the 'Care' centre would not replace it. They insist that EVERY part is of the same quality. I have my doubts that anyone can make that claim (which is why we have warranties in the first place).
My understanding is that in Malaysia, Nokia employs a third party vendor to oversee its aftersales service called Mobile Technic Sdn Bhd. Is there any help you can render in this matter?
You can see the scratches for yourself in the attached images.
Attachments:
Lumia 920 - Whole.JPG ‏1405 KB
Scratches 1.jpeg ‏1504 KB
Scratches 2.jpeg ‏1452 KB

Hi,
You can use the following link to find out part # for your machine:
http://h20141.www2.hp.com/hpparts/default.aspx?mscssid=E1CEE3C5CD1648DAB189272C32DC53D1&cc=US&lang=E...
You can also use the following manual to make sure which part(s) you need to order because sometimes you want this you have to buy this ...:
http://h10032.www1.hp.com/ctg/Manual/c02481106.pdf
Regards.
BH
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This youtube video is helpful:
https://www.youtube.com/watch?v=cl7uEN_S0dk
Where do you live (country)? We can help you find a replacement screen at a good price.
if this is "the Answer" please click "Accept as Solution" to help others find it.

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Hi,
You can go to this site, enter your machine info and it will tell you exactly part number (screen) for your machine.
Regards,
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

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Replace screen glass for Pavilion x2 10 Detachable

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