Replace system prompts in UCCX

Anybody please tell how to replace the default system prompts in UCCX.
I am using system language as Arabic and in "Create Generated Prompt" node, i am trying to play numbers.
The numbers are playing correctly, but i need to change the files to be played as custom one.
so where i have to upload the custom wave files, also what should be the name given to custom wave files.
Any help will be highly appreciated.
UCCX Version : 10.0

Hi,
please take a look at this and this.
G.
@Ravi Shankar Pandit: you might want to read the original post once more, more carefully.

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I am running UCCX System version: 8.5.1.11002-22 with the language en_US installed. I am trying to replace the system generated prompts for a telephone number to be the localized voice talent.
1. I have enabled the System > System Parameters > User Prompts override System Prompts is set to enabled.
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It's not necessary a restart. Which folder do you upload the prompt, en_US? If you upload the prompt at a different folder, you will need to specify for every prompt to not look at the default Prompt Folder.
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Now they want' to open up to also play Spainish and therefore we have been start testing to present some system prompts in both English and Spainish!
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not sure about this SP[prompt] literal. I mean, it may work, but it is not in the script editor, not in the documentation.
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Does a list exist of the system prompts included with the UCCX install, or is it in the documentation? You cannot explore the file system anymore on rls 8. My system is on 8.5.1 SU02

There is some great information in a few older posts that should address your inquiry.
https://supportforums.cisco.com/thread/2080962
https://supportforums.cisco.com/docs/DOC-13933
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Are the prompts for UCCX 7 (windows based) and UCCX 9 (Linux Based) are different ?
There are no default prompts available in the script editor folder of UCCX 9.
I have downloaded some prompts from the internet with .wav format, but those prompts are not working.
Can someone tell me if the prompts are different and if they are really different, where to get those prompts then ?
I have also attached the prompts i have downloaded from the internet.

Nope, there's no difference. UCCX uses either G711 or G729 encoded files. You have to encode them first before you upload them. UCCX will not encode them like CUCM does for MOH files. In fact, you can use CUCM's MOH file encoding to encode your files for use within UCCX.
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/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-parent:"";
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mso-pagination:widow-orphan;
font-size:10.0pt;
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Hello,
I am creating a script and would like to use some of the built in recordings under the Program Files\wfavvid\Prompts\system\G711_ULAW\en_US folder. I've tried just referencing them by name but it appears the system only looks to the User prompts repository. Does this mean I'll need to upload essentially copies of all the system prompts to the user prompts folder?
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When playing system prompts you would use the convention: SP[promptname.wav] versus P[promptname.wav] that you use when playing a user prompt.
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Hi,
I'm trying to play a money amounts that changes frequently to a Bank clients callers through IVR UCCX 5
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Only to confirm your reply
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Replace system prompts in UCCX

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