Replaced Ink Cartridge on HP2800 Business Inkjet--won't print. Error says low toner

We have a 6 month old HP 2800 Business Inkjet. Replaced the black toner cartridge, now the printer will not print. When we print a job, we receive error message Intervention needed, low toner. The printer will print from its menu example Configuration page or pages that print when you align printheads.
When you try to print a job from a computer, error message--intervention needed, low toner.
We are printing from Mac computers. OSX version 10.5.6. I've printed configuration page, Ink Cartidge status for all 4 is 99%. Printhead status is good for all.
Tried unplugging from power and network, removed and replaced toner and printheads.
Can anyone help?

If its an old cartridge even if it's new there is an expiration date built into the cartridge. Try a new one and on the box check the date.

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elsob wrote:
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Hi , Welcome to the HP Forums! I see that you cannot print with your HP Officejet Pro 8500A, on Windows 7, after replacing your Ink Cartridges. I am happy to help! Please, try the steps within this guide, Fixing Print Quality Problems for the HP Officejet Pro 8500A e-All-in-One Printer Series. If the guide does not resolve your issue, Please contact HP, phone support for further assistance. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector. Hope this helps! “Please click the Thumbs up icon below to thank me for responding.”

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Hi @lynetteheims
Please take a look at the following post by Ciara_B; Black not printing on Officejet 4620, Photosmart 6520, Photosmart 5520, Deskjet 3520.
If the issue persists, Please be sure to call us. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Replaced Ink Cartridge on HP2800 Business Inkjet--won't print. Error says low toner

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