Replacement battery not working properly

Hello,
I have a G72 Notebook and I just recently bought a replacement battery that is not working properly.
I think that the laptop is just not able to communicate with the battery to find out how much power it has left.
I'm pretty sure that the battery is taking charge just fine (although the icon says, "plugged in, not charging" because I used it for a couple hours today and it never changed from "41%".
Right now it says "0%" but continues to power my computer if I unplug it.
I've tried cleaning the connectors and I've tried uninstalling and reinstalling the battery driver.
My old battery still charges just fine and works perfectly it just doesn't last more than an hour or so.
I ordered the replacement battery that it listed on my old battery, but it seems to not snap in quite right.
It fits in my computer, it just isn't as smooth to snap in as my old one is. As far as I can tell it's exactly the same except I think some of the little plastic parts have slightly different sizes.
Thanks for any help!

Hi
Try this:
Disconnect AC
Shutdown
Remove battery
Connect AC
Startup
Open Device Manager
Click the plus (+) sign next to Batteries category, right-click All of the "Microsoft ACPI Compliant Control Method Battery" listings, and select Uninstall In the "Confirm Device Uninstall" dialog box, click OK. (it’s ok if you only have 1 of these listings).
Click the plus (+) sign next to System Devices.
Right-click the “ACPI Fixed Features Button" and select Uninstall. In the "Confirm Device Uninstall" dialog box, click OK.
Shutdown
Disconnect AC
Insert battery
Connect AC
Startup
Let us know how it goes!
"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****
Regards
Manjunath

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