Replacement HP Right single USB Port not working

I ordered a replacement USB Port (Single right side - only non soldered USB Port on my notebook, unlike the 2 on the left)from EMPR Australia. Today I took the replacement part and my notebook to a computer repair business, who replaced the part.On the invoice the technician claims, that 'Replaced USB Board & tested OK'.(No prior testing and diagnosis was requested from me, as I called HP before and worked out that this particular USB Port was the problem/not working.) Anyway, after I picked up my notebook, I plugged in the USB transmittor for my Microsoft Sculpt Wireless Mouse, then after pulling that out, I tried one of my USB Flash Drives. Neither device was recognised as being connected to my single right USB port. I had a look on Device Manager and checked to see whether each USB related device/port has up to date drivers.Which they all appear to. And I have since sent an email to EMPR. Intuit Technologies (where I took it to, to have the USB Port replaced), well the receptionist told me they could do a diagnosis and testing for AU$68.75 and the notebook would have to stay there 4 days in their jobs queue to be looked at. What more could be done?May I as well buy a new notebook computer? (I already paid AU$68.75 to have the right USB Port replaced).As much as I want to save money.I bought my current notebook, new in early 2011. Also, which types of devices are not suitable to connect to a USB Hub?- Digital Camera, External Hard Drive, Flash USB Drive, Mono Laser Printer, Wireless Mouse, other?(Especially those that need more power, or data transfer - send/receive speed/rate) HP CPQ USB Port Board (Replacement part I ordered from EMPR)(P/N: 595205-001, S/N: N0000137415)

This not the place to discuss replacement of parts on your notebook done by other than HP. That is beyond the intended scope of this Peer to peer support forum. You should be discussing what was done with the compoany that performed the repairs. You cannot increase the data transfer bandwith beyond what the usb controller is capable of. If your notebook has usb 2.0 ports that is what it will always have. Just about any usb device can be connected to a working usb port on the notebook. Some devices, such as usb hubs, that draw higher current should be externally poweredto prevent damage to the ports and traces on the notebook's systemboard.

Similar Messages

Compag Laptop Right Side USB Port not working

I have a week old Compaq CQ56-115DX. Today for the first time I tried using a flash drive, first in the port on the right side. I didn't get any tones or pop-ups, like you'd normally expect. Then I tried the two on the left side. No problem with them. I wonder if this right-side port has some special configuration, like for some specific use that wouldn't respond to a flash drive. I see no alerts (yellow triangles) in Device Manager. I have read a few things on the Web about reinstalling USB devices, but thought I'd check here first for advice.
Solved!
Go to Solution.

That wouldn't be the problem (a dedicated port). The frontside ports of some machines have less power then rear facing ones in general, due to how they are connected, but in your situation, this wouldn't apply. I would definitely try the reinstallation of the USB drivers (uninstall and allow to refind) and if not, bring it back to the store since by your post, you indicate it's within the return period (14 days from date of purchase). Definitely, all your USB ports should be working.
To receive your in-store service, you will need to take your computer to your nearest Best Buy location. When you arrive at the store, please take your computer directly to the Geek Squad counter where one of the Counter Intelligence Agents will be happy to help you. I would take everything with you (box and all) in the event that an exchange is needed of that device.
I am a Bestbuy employee who volunteers on these boards on my own time. I am not paid for posting here, and you should understand that my opinions are exactly that - opinions. I do not represent Bestbuy in any way.
: Open Mailbox

Right Side USB Port not working

I own a Portege Z835 P330. The USB port on the right side of the laptop does not work, but the ones in the back are fine. Am I missing a driver? How do I fix this? (my computer runs on windows 7)

Try the suggestions in this article starting from "Uninstall and Reinstall the USB Controller."
How To: Fix USB Problems in Windows 8, Windows 7, and Windows Vista
- Peter

Touchsmart TX-2 fingerprint scanner and USB ports not working

Hi everyone,
Please forgive me if this is in the wrong spot.
Just sent my laptop (Touchsmart TX-2 1015au) off for a warranty fix - told them the USB ports weren't working on Windows 7, 64 bit. It came back wiped, running on Vista 32 bit and.....with the USB ports not working.
I figured I'd try to get it working because I need my laptop for uni and can't send it back right now. So I clean installed Windows 7, 64 bit again and its still not working. Did the standard open device manager and uninstall everything under the usb tab. All that has resulted in is causing the fingerprint scanner to stop working (being told that it is not connected) and still no working USB ports.
All advice really welcome and very much appreciated!
Thanks in advance

Hi:
Should be no problem to get W7 32 bit to work on that model.
Just use all of the drivers and software from the HP Probook 450 G0 on your model except the Audio, BIOS and firmware files.
Your model uses the Intel HD graphics driver only.
The first driver you have to install is the Intel chipset installation utility and then reboot.
http://h20565.www2.hp.com/portal/site/hpsc/public/psi/swdHome/?cc=us&lang=en&sp4ts.oid=5359407&ac.ad...
Audio: Accept the agreement. Download and install the first driver on the list.
http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=14&PFid=24&Level=4&Conn=3&DownT...
If for some reason, the Intel HD graphics driver from that model does not work, then use this one...
https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23713

My usb port not work and hot usb port aria please help me

my usb port not work and hot usb port aria please help me

Hi
Please find the link givenbelow might help you to fix your issue.
USB Device Troubleshooting
Fix Windows 7 “USB Device Not Recognized” Error
Let us know how it goes!
"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****
Regards
Manjunath

Satellite P850 - right hand USB ports stopped working

I have a new Satellite P850, after a short period the two right hand usb ports stopped working, I only had a wireless mouse plugged into them at the time. Is there a reset for these ports, I have tried uninstalling and reinstalling, no change.
Any one have any thoughts.

First of all, I don't think you should have done that.
The solution, either a full system recover (probably not necessary) or reinstall the drivers manually. Since they are USB 3.0 (I guess for what I googled about the P850) they use different drivers (specially if we are talking about the sleep and charge ones) so go ahead and download them from toshiba website, that should solve it...

MSI GAMING 5 - ALL USB ports not working

hello
how are you every one
i have problem with rear usb port i can use it in safe mod and bios only but it does't work when the operition system start i try to slove the problem i updated bios i have other pc and same specification and it's work without any problem but with this mother borad rear USB ports not work also the USB ports on the case ALL USB PORTS NOT WORKING
Mouse and keyborad work in bios but if the system run don't work ! and trun off
and all usb devices
in safe mod work
rellay i don't know where is the problem !
CPU : Intel Core i5-4690K
M.B : MSI Z97 GAMING 5
RAM : G.Skill Ripjaws X 8GB DDR3 Kit
GPU : Gigabyte GeForce GTX 970 G1 GAMING
SSD:Corsair force LX 256 GB
HARD: Seagate Barracuda 1 T.B 7200 RPM
CPU COOLER : Cooler Master Hyper 212 Evo
PSU : Cooler Master GM-Series 750 watt
CASE : NZXT Phantom 410
Thank you

Quote from: Nichrome on 28-January-15, 00:18:47
Hi,
What about if you try to install drivers from your product's page?
http://uk.msi.com/support/mb/Z97-GAMING-5.html#down-driver
And when exactly it starts to fail to work? Did you try to have OS just installed, restart it and see if it works then? Are you able to determine which driver installation causes USBs to stop working?
thank you
i just remove USB3 controller driver and work
thank you all :D

V570 - USB Ports Not Working

Please forgive me if I posted this in the wrong section! First thread!
Recently, three out of four of my USB ports decided to stop working. The one USB port that works is a USB 2.0 port that is located between the microphone jack and the DVD drive. There is also a eSATA / USB combo port. The eSATA portion works fine, but the USB does not work. At first I suspected that the USB controller was probably starting to fail. I don't understand why all but one USB port functions properly.
I have tried reinstalling the chipset drivers, updated my BIOS, and I tried to see if the ports are recongized in Linux. None of those work. I also checked the ports to make sure there are no bent pins. My warranty period just ended so I was wondering what I can do now. I don't mind opening up the computer, as long as I know what to look for.
Thanks in advance!

hi idaggerpwn,
The USB board must be bad. Try to re-seat the cable from the USB board to the motherboard and check. If this doesn't work, check if the USB ports are somehow disconnected to the PCB. If they are, you will need to hire an a technician with board level soldering skills to reconnect them or you can contact lenovo for service to replace this part. (fees may apply)
Check page 78 (see #10) of the hardware maintenance manual (HMM) for the USB board location. To access the USB board see page 53 of the HMM.
Best regards,
neokenchi
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
Follow @LenovoForums on Twitter!

Thinkpad 433835U Docking Station W520 - USB Ports Not Working

I have recently purchased the 433835U Docking Station and have the same issue in which when I have my W520 docked, NONE of the USB ports work at all. In Device Manager, I have an Unknown Device with the Hardware Ids of:
USB\VID_17EF&PID_100A&REV_0000 and USB\VID_17EF&PID_100A.
Yesterday I had a technician come on-site and replace the motherboard on my W520 and I am having the same results. I am also the owner of a Lenovo T410s and when using the same 433835U Dock, all of the USB ports work as expected, so it can not be a problem with the docking station.
I have called Lenovo Technical Support for the past two days and was told that there could be a compatibility issue with the W520 and this dock and I can not find the proper driver for the Unknown Device Hardware Ids listed above.
Do the USB port on this 433835U Docking Station work at all for anyone else with a W520?
Can anyone provide and insight as to resolve this Unknown Device issue? I am thinking about purchasing the 433830U Docking Station to see if it might work.
Thanks much in advance

I have the 433830U dock and the USB ports all work fine with my W520.

Installed Windows & 32 Bit But Drivers and USB ports NOT WORKING.

I bugh an HP Pavillion TS 14 Notebook that came preinstall with Windows 8.1 64 bit which I hate so wiped the drives and installed Windows 7 32 bit and now I have a big problem. None of my network drivers work and the 2 uSB ports where I plug my mouse and other SB hardware in no longer work.
I did a back up of the SW Set up file that has all of the HP dvers for my laptop but both the network and video divers won't install. And When I try to install the drives I get the eror message saying they are not compatible with this version of Windows.
I have loked on the HP website under my laptop model which s as above but HP don't do drivers for Windows 7 32 for my laptop. And I have looked on both the Realteck website for both the Realteck ethnet and Realteck wireless network drivers but none of them work or install on my operating system. The video drivers Intel don't work either. So I am really stuck a I cannot go back to Windows 8.1 as though that 32 bit Windows 7 would work on my laptop but most of my drivers are not compatible with the operating sytem And I don't want to install 64 bit Windows as I like 32 bit.
The drivers that are not working on Windows 7 32 bit are:
Realteck RTL8188EE 802-11b/gn witeless lan
Realteck ethnet die and
Intel High definition graphcs driver
Which don't work at all on Windows 7 32 bit as they are 64 bit only drivers.
So can you please post me a link bth the network and Intel graphics drvers that work with my laptop. As I have tried lots of different Realteck and raphics drivers for Window 7 but NONE of them work on my system. And None of my USB ports are working either. So how do I solve this problem?
This question was solved.
View Solution.

Hi:
Should be no problem to get W7 32 bit to work on that model.
Just use all of the drivers and software from the HP Probook 450 G0 on your model except the Audio, BIOS and firmware files.
Your model uses the Intel HD graphics driver only.
The first driver you have to install is the Intel chipset installation utility and then reboot.
http://h20565.www2.hp.com/portal/site/hpsc/public/psi/swdHome/?cc=us&lang=en&sp4ts.oid=5359407&ac.ad...
Audio: Accept the agreement. Download and install the first driver on the list.
http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=14&PFid=24&Level=4&Conn=3&DownT...
If for some reason, the Intel HD graphics driver from that model does not work, then use this one...
https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23713

G72-a40SA usb port not working

Hi
can anyone help me please?
I have a HP G72-a40SA laptop running windows 7.
The bios has been updated to the latest version.
BUT, i cannot get one (out of three) usb ports to work. Its NOT being recognised by the PC.
I have tried everything possible...... can anyone help me on this please...???
Thanks

It is only a piece a equipment; any part can break at any time. You may want to contact HP technical support and identify your options. These options will be based on your warranty status, and you can locate that information here: http://h20566.www2.hp.com/portal/site/hpsc/public/wc/home?ac.admitted=1383763792097.876444892.199480...
Please call the number, closest to your region, which you can locate here: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
Let me know if you have any further questions or concerns.
Mario
I worked on behalf of HP.

USB ports not working after OSX 10.9.1 update

I have a late 2011 MBA 13".
The 2 USB ports stopped working as soon as I updated to 10.9.1.
I tried zapping PRAM and resetting the SMC.
I even turned the thing off for hours and still nothing.
Any idea how to fix?
Everything was fine until I did the update.
Thanks.

This is not a known bug affecting 2011 MBA computers with 10.9.1 so there is something wrong with your installation. Since zapping PRAM and resetting the SMC did not work I suggest that you try one of two things but first make sure you have backed up your computer.
1) download Mavericks and reinstall it. Sometimes an update goes awry and a reinstall fixes it. Since doing this won't disturb any of your data or applications it would be my first choice. You'll be downloading 10.9.1 so you won't have to perform any updates.
2) boot into the recovery mode, erase the hard drive and then download and install Mavericks. Once Mavericks is finished installing you'll be asked if you'd like to migrate data and applications from a backup. Say yes and if your backup drive isn't already connect it, do so. Select your applications folder and account folders from the list and let the Setup Manager do its magic.
BTW - this is why one of my several backup hard drives is a cloned backup using Carbon Copy Cloner (SuperDuper! Is another good choice). I can boot up my computer using this backup and download the newest version of Mavericks on it if I haven't already done so. I always quit the installer first and make a copy of it because the installer program deletes itself once it is finished which is something of a pain. It gives me more options including being able to boot my computer with it, erase the computer and copy the installer to the computer rather than having to perform the download all over again if step 1 fails. Since I always download a new copy of the OS when Apple releases an update this computer will have the newest version of the installer so I also can skip the download step of option 1 and just copy it over and install on the computer.

G580 (2189) USB Ports not working

Hello,
I have an ongoing problem (for 2 months, before I had no problem at all) with all 3 USB ports on my G580. None of them are working properly, if I plug in a device they do not recognise it, however, the devices get power, e.g. I can charge my mobile phone through USB port but it does not recognise it. The most irritating part is that also my opctical mouse does not work.
I have tried a couple of solutions like:
- restarted the computer
- uninstalled the USB root hub, devices etc
- disabled the above mentioned ones
- ultimately I refreshed the OS (I have 64 bit Win 8.1) but the problem still occurs.
I attached a picture.
Thank you for your help in advance.
Balázs

hi Balázs,
Just to check, was this G580 (2189) originally running on Windows 7 as indicated in this pdf datasheet? If yes, were the USB ports working fine before you upgraded to Windows 8.1?
If the USB ports were working fine before the upgrade then it's likely that this is an OS issue as discussed in this microsoft blog.
Things that you can try:
1. Run Windows Update to get the latest patch and bug fixes for the OS.
2. Check this microsoft blog on "What to Try When Your USB Device is an "Unknown Device"
3. Check this microsoft blog on how to apply a registry workaround.
Hope you get the issue sorted out.
Regards
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
Follow @LenovoForums on Twitter!

USB ports not working on K8t Master

I'm running Vista 64 on my MSI K8t800 motherboard. Everything works fine accept none of my USB ports are working. I enabled my USB on my BIOS but still no luck. It is not the devices because my USB devices worked fine on XP. thanks

Hello, welcome to forum.
"Everything works fine accept none of my USB ports are working. I enabled my USB on my BIOS but still no luck. It is not the devices because my USB devices worked fine on XP. thanks"
where they didn't work then? outside XP? go into BIOS and Enable USB Legacy support as well(which is disabled by default)

IMac (Mid-2007) USB Ports Not Working

So all of a sudden my iMac (Mid-2007) USB ports stopped working.
I turn on the iMac and it boots up. I can see desktop. I see the cursor in the upper left hand corner. I tried to use my Apple keyboard and mouse and nothing moves. I tried several different keyboards and mice and still the problem persists. I shut down and reboot it restarts and the same problem.
I've read several posts on the Internet stating it could be a power supply issue. If it was PSU why does it even start up. If its logic board thats an expensive repair as I've already looked around for logic board replacements. I wouldn't even know what Apple would charge to fix this issue.
Can somebody help with this issue?

Reset the SMC > Resetting the System Management Controller (SMC) only wait for a few minutes in step three instead of 15 seconds.
1. Shut down the computer.
2. Unplug the computer's power cord.
3. Wait fifteen seconds. <---- Wait a few minutes.
4. Attach the computer's power cord.
5. Wait five seconds, then press the power button to turn on the computer.
Then if that doesn't reset the USB port overload protection, go to > Apple - Find Locations and contact your local AASP to get an estimate.

Replacement HP Right single USB Port not working

Similar Messages

Maybe you are looking for