Replacement htc rezound downloaded all updates except the ICS update...

got an replacement htc rezound today. it has downloaded all of the updates succesfully except the ICS update. I have tried it on 3G, 4G and on WIFI. I keep getting a pop up message saying ERROR -- Service Unavailable. when i click on STATUS it then says Verizon Wireless ADR6425LVW_4.05.605.4-3.14.605.13 Download Failed Code 503. I have also tried to update it in SAFE MODE with same results.
Any suggestions??
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