Replacement iPhone Restore issues

Yesterday i received a replacement iPhone and when i got home i restored it to my previous backup, however after the restore it brings me back to the set up your iphone page, where i can only pick to restore from backup or set up new, what gives?

Nevermind i figured it out, mods please delete

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Can anybody shed some light on this? Replacement iphone activation issue

I'm on an orange france contract and recently had a faulty iphone 3g black 16gb replaced by apple.
When I put my original sim into the new iphone and connect up to itunes 8 I get the following message:
'The sim card inserted into this iphone does not appear to be supported'
The iphone is runnning 2.1 firmware.
The sim card worked perfectly in my old iphone 3g and works when put into other mobiles.
I've had a replacement SIM card without any luck and have even tried with another brand new
unactivated iphone. When i put the sim card in an already activated iphone it works fine. I've tried
restoring the firmware and tried activating it on other pc's and macs.
Does anybody have any ideas? Both orange and apple are completely stumped.

MonkeyPuzzle I have exactly the same issue but with an O2 (Apple's Carrier in UK) sim and replacement iphone 3G phone. Neither O2 or Apple can understand what is the cause. I have had three sim cards, changed tarif and now have a second iphone 3G from Apple which I've purchased from them as a loan to establish if the previous replacement has a hardware issue. Unfortunately I am experiencing the same issue with the second phone. I will keep pressing Apple and O2 for a solution although am beginning to feel this is a wider issue. Please would you post any updates you get from Orange FR and Apple

Replacement iphone restore, icloud doesn't have backup

I have recieved a replacement iphone 4s under warranty. The problem is that when I tried to restore the phone using my icloud backup all it can find is my ipad backup. There is no evidence of the iphone backup I did earlier in the day before I got the new one. They both use the same apple id, of course. Does anyone have any idea how I can find my icloud backup(s)?

What iOS version was on your old phone, & what iOS version is on your new phone?

Replacement iPhone restored but App sort order lost...

What happened to the manual sort of my 98 apps after I restored to a replacement iPhone?
Doesn’t the backup store app sort order?

Okay, quick post as I have to leave. You find the backup data set in /home/library/application support/mobilesync I think and that the backup data which the sync process creates. You restore that directory to the desktop, and then remove the current equivalent from your machine to the trash and put the restored on in its place. make sure the auto sync is disabled, connect the iPhone and then do a Restore from backup.
Hope that makes sense - got to dash !

Replacement iPhone restore problems - only a very old backup

My partner lost her iPhone 4 and just purchased an iPhone 4S - she didn't want the new 5s (size). When she went to do a backup from her computer the most recent restore option is more than 18 months ago. She doesn't do frequent sync to iTunes but she has definitely sync her iPhone 4 this year on more than a few occasions. I had this problem (not this extreme) when swapping iPhones , recent sync is not in the list .
Can anyone shed some light on this?

Have her update her phone and try again. If the replacement phone is running a lower version of iOS than the one she backed up, the backup will not be shown when she attempts to restor it. (She can check the iOS version by going to Settings>Ganeral>About>Version.) Updating will update it to iOS 7.0.2.

HT1267 Iphone restoration issue

Hi
I was restoring my iphone via itune and the restoration was not completed due to incomplete disk space. I cleared the disk space and restarted itune. When I tried to syn it again, I received this error message: this iphone cannot be used because apple mobile service not started. How to resolve this issue?
Regards
Ken

Make sure you've got atleast 2-3GB space on the hard drive of the computer where your operating system is installed.
Download the latest version of iTunes : http://www.apple.com/itunes/download/
After installing, try restoring the iPhone once again
This should solve your issue!

IPhone Restore issues

Hello Support Team,
I was not able to test my iOS apps on my iPhone 4 since last 2-3 days.When I connect my device to Mac, iTunes shows two options either restore my iPhone or Update it to latest iOS 7.I updated my device to iOS 7 but still I was not able to remove the device(iOS 6.1.3) and xcode(4.5) version compatobility issue.So Today I restore my iPhone after having a backup of data.But after successful restoration iTunes shows following messages.
This iPhone is currently linked to an Apple ID (s●●●●●@m●●●●●.com). Sign in with the Apple ID that was used to set up this iPhone.
But I don't know either my apple id or Password which I had used to register my device.
So please tell me the solution.

Did this happen because i restored the software with the non-original sim card?
No.
Will it work again once at&t assigns a new sim card to it?
Doubtful. You will need to get a new SIM card from AT&T to activate the iPhone for your girlfriend's line/number with AT&T. After inserting the new SIM card in the iPhone, when connecting the iPhone to iTunes you will be prompted to activate the iPhone with AT&T, but if there is a problem with the iPhone, which based on the error message provided there seems to be a problem, you probably won't be able to activate or use the iPhone.
Is there an Apple store nearby?

HT201442 Iphone Restore Issues

My Iphone 4, is in recovery mode, but my computer says it is not eligible for restore. Is there anything that I could do?

Did you already follow the steps in the article you have linked above?
Resolve communication issues
Check the hosts file or TCP/IP filtering, which might cause communication issues between iTunes, ports, and servers.
Common errors: 1004, 1013, 1638, 3014, 3194, or 3000-3999. These alerts refer to gs.apple.com, say "There was a problem downloading the software", or say the "device isn't eligible for the requested build"
Configure your security software
Check your security software and settings, which can block ports and prevent connection to Apple servers during update and restore.
Common errors: 2, 4, 6, 9, 1000, 1611, 9006, 9807, 9844. Sometimes as a result of this issue, a device might stop responding during the restore process.

HT201210 Help! iPhone restore issues

i tried to update my iPhone 3G and in the process there was an error. it prompted me to restore..so i did. when trying to restore, the phone needs a sim card to continue the process. my sim card does not work so iPhone was not activated. Does this mean my phone is locked? Any thoughts and suggestions what can be done?

The iPhone has to be activated before you can do anything with it. In order to do this on a GSM phone you have to have a valid sim card in it. The sim card doesn't have to be activated, it just has to be valid and present. If your phone is locked to a specific carrier the sim card has to be from that carrier. If you don't have one, or if yours is damaged, borrow one from someone else or contact the carrier it is locked to to see if they would give or sell you a deactivated sim card for this purpose. If you phone is officially unlocked, any sim GSM card will work.

HT4528 iphone restore issues

I am attempting to restore my iphone but it will not connect to the coputer. As soon as I disconnect from the charger It shuts down.

Press the “Home” button on the front and the “Sleep/Wake” button on the top of the iPhone. Hold both buttons down for a minimum of 15 seconds, or until the device turns off. Then release both two buttons.
<Link Edited By Host>

New iPhone Restore issues

My new iPhone isn't recognizing my new number when I plug it in to iTunes. It downloaded all of my apps, but still says no service. I've reset it and tried to redo the restore 3 times now. Any pointers?

Was it activated with the carrier?

HT1766 Where can i find my iPhone 'Notes' on my PC? Apple have suggested I don't restore my replacement iPhone from a previous back up as they feel it may be corrupt, but I need my 'Notes'

Where can i find my iPhone 'Notes' on my PC? Apple have suggested I don't restore my replacement iPhone from a previous back up as they feel it may be corrupt, but I need my 'Notes'

Hello Pseal
There are tow ways you can handle this. One is to copy the notes to your computer using iTunes to send them to Outlook. The other would be to create or have an iCloud account so that the notes are synced online and then all you have to do is sign back in to get them. The following article will assist with troubleshooting the issue.
iOS: How to transfer or sync content to your computer
http://support.apple.com/kb/ht1296
iOS: Syncing Notes
http://support.apple.com/kb/HT4191
Thanks for using Apple Support Communities.
Regards,
-Norm G.

Replacement iphone - trying to restore from backup, but iOS v 6 running and won't update from recent backup

Replacement iphone - trying to restore from backup, but iOS v 6 running and won't update from recent backup. How do I ensure I get all my photos etc onto new phone?
Thanks

If you're old phone that was repalced was a higher version of iOS, it wont be able to restore. Update your iPhone to the lastest iOS 7.0.4 and try to restore it then.

I have restored my new replacement iPhone 5s from my latest iCloud back up. However my camera roll pictures are not displaying. Its not saying i don't have any pictures, it just shows empty white squares? How do I get my pictures back? Thanks!

I have restored my new replacement iPhone from my latest iCloud back up. However my camera roll pictures are not displaying. Its not saying I don't have any pictures in my camera roll, it has all the spaces for them, but it just shows empty white squares? How do I get my pictures back? Thanks!

It's difficult to say whether it's stuck or not as the time to restore a backup can depend on many factors. You'll have to decide when you think it's just not continuing. You could try turning the phone off (hold the power button until you see the red off slider, then slide to turn off), then back on to see if that would get it going again.
When you're convinced it's just hung, you can go back to settings and tap Stop Restoring iPhone to stop the restore. You'll then have to try restoring it again (Settings>General>Reset, tap Erase All Content and Settings, go through the setup screens and when given the option, choose Restore from iCloud Backup). Be sure it's connected to your charger and wifi while it's restoring the backup.
You might also try the approach posted here by ezjules: https://discussions.apple.com/message/19518589#19518589. This seems to have worked for some people who had trouble restoring their photos from an iCloud backup.

ITunes Restore to Replacement iPhone Did Not Work

Hi,
My iphone died Wednesday night. It would not start anymore, even with the hard reset sequence. Last night I took it to the Apple Store and was amazed that they replaced it on the spot. No loaner. No forms to fill out. Just sign here ... and here is a squeaky new 8GB iPhone to replace mine. So far so good. first class service.
I asked about restoring my data. The guy at the genius bar said "so long as you synced recently in ITunes, all of your data will be restored". I had synced every night, so I should be fine. "Even my contacts and phone numbers", I asked? "Yes" he said. He switched my old sim card into the new iphone. I started it and called home ... it just worked.
When I arrived home, I put the iphone in the cradle and voila, iTunes launched, said it recognized that this was a different iphone and offered me a choice of registering the new one or restoring the old one. I opted for restore and the restore started.
A couple of minutes later I saw the apple logo on the iphone (restarting) and the following dialog on the screen of my PC: "Could not restore iPhone because a timeout occurred during restore." Ouch. But I noticed in iTunes that the name of the new iPhone had indeed changed to the name of my old iphone (silver swing phone). So I thought perhaps the restore had worked ... but some hand shake failed at the end?
I ejected from Itunes and took the iphone out of the cradle. Thumbed through the apps ... no data. No contacts, no notes, no email accounts and no ipod content. So I put it back in the cradle and hit "Sync" on Itunes. The ipod content then started syncing and 10 mins or so later I had 7GB of audio and video back in place. But still no contacts, email accounts or notes.
So questions:
1. Has anyone had a better experience with restoring to a replacement iphone?
2. Does anyone know if my contacts, notes and email accounts are backed up in itunes still ... and if so, how can I get them to restore?
3. Did the restore really fail? If so, should I worry about my new iPhone?
4. If ITunes does not back up my contacts, notes and email accounts ... is there another way to back them up for the future? I am feeling demotivated about adding 100 contacts back in manually if there is not some way to back them up and reload them if I have another iPhone failure.
Thanks

I doubt that this early on many people have encountered this function of the phone. It obviously is some sort of glitch, however your contacts and everything should still sync as long as they are on the PC. Make sure in the ipod settings that you have it set to sync with the computer. I don't know why it would have been shut off but somewhere there is obviously a problem. Don't worry though, everything should be on the pc.. it is just a matter of telling itunes to sync it to the phone.
silverswingman wrote:
Hi,
My iphone died Wednesday night. It would not start anymore, even with the hard reset sequence. Last night I took it to the Apple Store and was amazed that they replaced it on the spot. No loaner. No forms to fill out. Just sign here ... and here is a squeaky new 8GB iPhone to replace mine. So far so good. first class service.
I asked about restoring my data. The guy at the genius bar said "so long as you synced recently in ITunes, all of your data will be restored". I had synced every night, so I should be fine. "Even my contacts and phone numbers", I asked? "Yes" he said. He switched my old sim card into the new iphone. I started it and called home ... it just worked.
When I arrived home, I put the iphone in the cradle and voila, iTunes launched, said it recognized that this was a different iphone and offered me a choice of registering the new one or restoring the old one. I opted for restore and the restore started.
A couple of minutes later I saw the apple logo on the iphone (restarting) and the following dialog on the screen of my PC: "Could not restore iPhone because a timeout occurred during restore." Ouch. But I noticed in iTunes that the name of the new iPhone had indeed changed to the name of my old iphone (silver swing phone). So I thought perhaps the restore had worked ... but some hand shake failed at the end?
I ejected from Itunes and took the iphone out of the cradle. Thumbed through the apps ... no data. No contacts, no notes, no email accounts and no ipod content. So I put it back in the cradle and hit "Sync" on Itunes. The ipod content then started syncing and 10 mins or so later I had 7GB of audio and video back in place. But still no contacts, email accounts or notes.
So questions:
1. Has anyone had a better experience with restoring to a replacement iphone?
2. Does anyone know if my contacts, notes and email accounts are backed up in itunes still ... and if so, how can I get them to restore?
3. Did the restore really fail? If so, should I worry about my new iPhone?
4. If ITunes does not back up my contacts, notes and email accounts ... is there another way to back them up for the future? I am feeling demotivated about adding 100 contacts back in manually if there is not some way to back them up and reload them if I have another iPhone failure.
Thanks

Replacement iPhone Restore issues

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