Replacement iPod Touch 8GB (2nd Gen) beggining to fall apart after two months!

Question

Well my problem is plain and simple
My first iPod touch (8GB 2nd Gen) was working perfectly fine until one day it slipped from my hands and the screen shattered. I took the iPod in to Best Buy and they overlooked the serial number and looked up my plan (product replacement plan) and they took it in and sent it out. They promised me a refurbished or a new iPod touch. They said it should take only about 5 days but it took two weeks, but in all fairness it was around a busy holiday seasons so i can understand the holdup. My Apple warranty was already up when i took the first iPod in for a replacement so i just used my product replacement plan. 2 weeks later i recieved my refurbished iPod in the mail, how could i tell it was refurbished, well for one the back of the iPod was void of any scratches but there was no Apple or "iPod" branding?! They also did not include the headphones used with current and past models, they shipped headphones that were changed years ago to a new design, i tested the headphones, and they were broken. I just said oh well and when i went to plug it in with the "new" cord they included i noticed there were stains all over it and i had to disinfect them (..yuck!) it made me certainly rethink even using the headphones in the first place. One thing that seemed odd to me was that it included OS 3.0 since 2nd gen iPods only ship with OS 2.2.1 and after checking the settings i confirmed it was in fact a sencond generation iPod Touch. After about a week of use i plugged in my headphones and i could only hear through one side, i unplugged them and replugged them and the problem was resolved and i thought it was a fluke, so i just disregarded it but its been a month now and since last week no matter what headphones i use i always get sound from the left channel. I was honestly furious that after only 1 month the ipod it starting to fall apart in front of me. I inspected the iPod closely and noticed that if held a certain way the glass on the lower right coner of the iPod begins to move around. The home button has also failed to respond quite a few times. Then when one day the external speaker started to begin to become flaky and sometimes not work at all, i just said "thats it!" im currently resetting the iPod to factory settings and putting a test sound on it for them to listen to and see the problem. In fact when i received it there was already a test sound on it so i presume there was a problem with the jack previously? I am repackiging everything and am off to geek squad tommorow, if there is any other advice to offer please let me know. Ive treated the iPod like a child after the first one shattered and the device has never been dropped, the screen and the back cover are spotless (minus the small scratches on the back chrome cover just from normal use) the iPod has never been near water and i checked the iPod to see if infact water could have gotten in the iPod and the sticker was still sparkling white, i am sorry Best Buy ive been a customer for years and while do not mean to rant and complain it has only been to months and its already falling apart?! i am sorry that is just not acceptable.

Answer 1

I just got my ipod touch 2nd gen 8gb replacement ipod in the mail two days ago. And i fell that my screen has cracked way to easily. I had my other ipod touch before this one for a year and a half and the screen had never been cracked. But my first two days with this "replacement" ipod has cracked twice. i am willing to take the blame for the first crack as i dropped it in the street and my case didnt do its job, but lasnight i put my hand in my sweatpants pocked only to find small peices of glass. i took out my ipod and there was the problem. a large shatter on the bottom near the homebutton. Seriously 2 cracks in 2 days with my REPLACEMENT after 360+ days and no cracks with my forsure APPLE ipod touch? I doubt my ipod touch screen is even made by apple.