Replacement ipod touch not recognised by computer/itunes - help?

Apple store replace ipod touch 4thgen.  New ipod not recognised by computer/itunes.  Can't figure out the problem - help please.

See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or              
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- Then do the other actions of:
iOS: Device not recognized in iTunes for Windows
paying special attention to item #5
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem

Similar Messages

  • My ipod touchis not recognised by computer when the cable is attached

    I have downloaded iTunes but my new  ipod touch 5th generation but it is not found by the computer. I have purchased a new lead and the issue remains.

    iOS: Device not recognized in iTunes for Mac OS X
    Or
    See
    iPhone, iPad, or iPod not recognized in iTunes for Windows
    - I would start with
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    or                                                                                                                                  
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
    - Then do the other actions of:
    iOS: Device not recognized in iTunes for Windows
    paying special attention to item #5
    - New cable and different USB port
    - Run this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests
    Also see:
    iPod not recognised by windows iTunes
    Troubleshooting issues with iTunes for Windows updates
    - Try on another computer to help determine if computer or iPod problem

  • 1st generation ipod touch not recognised by computer or itunes

    My first generation iPod touch is no longer being recognized by my laptop or itunes. It wont charge etc or even show up in my computer. It will how ever charge through other things, such as through an xbox and a power supply. The USB sockets work fine on my laptop, phone connects perfectly, only issue is with the iPod. The trouble shooting only dealt with itunes but none of the issues it bought up were relevant, everything it suggested has been tried and tested and doesn't work. What can i do?

    Try here:
    iPhone, iPad, iPod touch: Unknown error containing '0xE' when connecting

  • HT1369 Ipod touch not being recognized by itunes (but is registering as an external drive by the computer itself) have updated and reinstalled itunes, stopped/started apple mobile device and removed and mobile programs associated with my non apple cellpho

    Ipod touch not being recognized by itunes (but is registering as an external drive by the computer itself) have updated and reinstalled itunes, stopped/started apple mobile device and removed any mobile programs associated with my non apple cellphone. This seems to have started happening after the last Itunes update I did as I was able to put music on my ipod touch a month or so ago. Is there some way to go back to an older version of itunes? I really have no idea what else to do since I followed every step on the trouble shooting page for windows 8.

    I had this problem too and my roommate solved it!
    Go to 'Settings'
    'Music'
    Scroll to the bottom and enter your password to log onto your home sharing
    Then connect to iTunes and sync!

  • IPod Touch not recognised on Windows 8 and will not appear as connected in iTunes.

    Usually when I plug my iPod Touch (4th Gen) into my laptop (Windows 8) it appears automatically on iTunes for me to sync. However, when I tried to do this today, iTunes did not recognise that a device was connected and this was confirmed after I did a diagnostic test. Windows recognises that an iPod has been plugged in, however where it usually says "Alicia's iPod Touch", it just appears as "Apple iPod" and when I click on it, I cannot access any photos/videos that I have on my iPod. Any help would be very much appreciated if anybody know how I can fix this. Thank you.

    Hello Ali_95
    Check out the article below for troubleshooting issues with your iPod touch not showing up in iTunes. It may be an issue with security software or the Apple Mobile Device driver.
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/ts1538
    Regards,
    -Norm G.

  • Ipod touch not being reconized in itunes, it keeps coming up as a camera ? windows xp.

    ipod touch not being reconized in itunes but keeps coming up as a camera ? i'm using windows xp. any ideas to resolve this problem ???

    That function isn't available on the iPod touch.
    (58276)

  • Why is my iPod Touch not showing up in iTunes?

    Why is my iPod Touch not showing up in iTunes?

    Have you tried here:
    iOS: Device not recognized in iTunes for Windows

  • IPOD TOUCH NOT RECOGNISED IN ITUNES OR MY COMPUTER

    help ! my ipod touch isnt recognised in my computer ,nor in my itunes diagnostic program it says no ipod detcted .on my ipod touch 2nd gen screen it has the itunes symbol and a usb lead symbol.when itunes comes on it says itunes has detected an ipod in recovery mode ,you must restore before you can continue .i have tried restoring many times but itis stuck in a loop !! ive followed the apple support info about administrative tools and trying to reasign a new path /drive but when i get to the part where it says right click on the ipod symbol there isnt a symbol there !! help im going out of my mind !!

    Hi,
    Have you seen these support articles...
    iPhone, iPad, or iPod touch not appearing in iTunes
    Device Not Recognised
    For PC
    http://support.apple.com/kb/TS1538
    Unable to Update or Restore
    http://support.apple.com/kb/HT1808

  • IPod touch not recognised by itunes. have tried fix suggested in FAQs

    Hi Guys,
    I have a 32gb iPod touch, which recently had been running a bit slowly. As a solution to this i updated with the newest sowftware, and cleared all my apps. Still slow, so i decided to do a system reset from the settings function. This was fine but since then my ipod has not switched on, it merely switches on to the apple logo, and goes back off again. When i hook it to a computer, itunes does not recognise that it is connected and i cant do a system restore. I have tried the 'hold home and connect to cable' trick but with no success.Is this a problem that you have heard of before?ie is there a quick solution, or will it need some parts/software updated by apple?

    Help please, from iPod Touch experts?
    (Sorry Darraghjoneill, not an answer but extra questions.)
    I've an 8Gb iPod Touch which was working fine until around iTunes9. Now it is not recognised in iTunes. I've been through all of the support docs and suggestions covering deinstalling and reinstalling iTunes (including iTunes8), AMDS, USB Drivers, etc. I've an iPod Nano which works fine with the same USB cable in the same USB slot and a 10Gb Classic that works fine through Firewire.
    When connecting the iPod Touch it shows the "Connect to iTunes" graphic and does manage to start iTunes but then I get the "iTunes could not ID this iPhone properly, disconnect and reconnect". I do that and then get the "Unknown Error 0xE8000065" problem with the added complication that, whenver this appears it messes up Firefox so no new pages can be loaded and the only fix is to Reboot my whole PC. I also get this Firefox problem when stopping/starting/restarting AMDS.
    Stupidly, I thought resetting the iPod Touch to factory defaults might have helped but it didn't so now I have a very shiny brick.
    Any practical suggestions?
    LeonSJB

  • Ipod touch not recognised by win 7

    Hi,
    My ipod touch is not recognised on a win 7 computer. It comes up as camera wizard but that is as far as it gets. Using Itunes 10.6.1.7. Have tried uninstalling /reinstalling itunes. The Ipod synchs OK on a win xp computer. Tried all of the possibilities in the apple help page " Ipod touch not able to synch with itunes x64 in windows 7" http://www.apple.com/support/ipodtouch/assistant/itunes/#section_7

    Have you tried evetthing here:
    iOS: Device not recognized in iTunes for Windows
    Did you remove and reinstall all the Apple software usings:
    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

  • HT1386 ipod touch not being found by itunes

    just downloaded the larest version of i Tunes and now my iPod touch wont sync and id not being recognised by iTunes!!!!"!!!!!!

    iOS: Device not recognized in iTunes for Mac OS X
    Or
    See
    iOS: Device not recognized in iTunes for Windows
    - I would start with
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    or              
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
    - Then do the other actions of:
    iOS: Device not recognized in iTunes for Windows
    paying special attention to item #5
    - New cable and different USB port
    - Run this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests
    Also see:
    iPod not recognised by windows iTunes
    Troubleshooting issues with iTunes for Windows updates
    - Try on another computer to help determine if computer or iPod problem

  • HT4623 iPod Touch not showing up in iTunes

    My iPod will not show up in iTunes, so I am unable to update the iOS.  I have followed all the troubleshooting steps given in the Help section and nothing is working.  Please help!

    Have you tried:
    iOS: Device not recognized in iTunes for Windows
    or
    iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X
    Another cable?
    Another computer to help determine if yo have an iPod or computer problem?
    Does the iPod charge?
    Last
    Make an appointment at the Genius Bar of an Apple store.
    Apple Retail Store - Genius Bar

  • Ipod touch not showing up on itunes or on pc.

    i just bought a ipod 1generation on amazon and it wont even show up on itunes or even on my pc.i took it to a apple store but it connected there fine. i have a windows vista i bought in 2007. i tried restoringthe ipod and re downloading itunes several times but still no luck. can someone please help?

    See
    iOS: Device not recognized in iTunes for Windows
    - I would start with
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    or              
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
    - Then do the other actions of:
    iOS: Device not recognized in iTunes for Windows
    paying special attention to item #5
    - New cable and different USB port
    - Run this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests
    Also see:
    iPod not recognised by windows iTunes
    Troubleshooting issues with iTunes for Windows updates
    - Try on another computer to help determine if computer or iPod problem

  • I'm trying to transfer the files from my ipod touch to my new computer itunes keeps telling me that all the apps and music won't be transferred that the computer is authorized.  Then it brings up a previous apple id which is no longer valid.

    I'm trying to transfer the files from my Ipod touch to my new computer.  It is saying that not all of the files will be transferred because the computer isn't authorized.  I have authorized it several times but it keeps bring up a previous apple id that I had but when I try to log in using that id it tells be it is no longer vailid and then it stops and won't let me transfer any files.  Any suggestion are welcome.  Thank You

    The computer has to be authorized for the account that purcchased the media.
    What error message are you getting when you try to lauthorize the computer for that account?
    Is there a way to find my Apple ID Name if I can't remember it?
    Yes. Visit My Apple ID and click Find your Apple ID. See Finding your Apple ID if you'd like more information.
    How do I change or recover a forgotten Apple ID Password?
    If you've forgotten your Apple ID Password or want to change it, go to My Apple ID and follow the instructions. SeeChanging your Apple ID password if you'd like more information.

  • IPod Touch not recognised by Windows 8 or iTunes whilst in Recovery mode.

    Hello!
    I recently updated my iTunes account and during the update on syncing my iPod touch (5th gen) my iPod put itself in to recovery mode and now both iTunes and my computer (in Windows 8) wont recognise my iPod.
    I've followed the steps here> https://support.apple.com/en-au/HT204095
    But I've had no success, the main stop I get to is when in Device Manager (where there are two entries under 'Other devices' both entries have a '!' in front of them and are listed as ' Apple Mobile Device (Recovery Mode)')  in Windows when I get to "Install disk" and input-ing the file Apple support suggests, an error message comes up saying that the folder I've selected doesn't contain a compatible software driver for my device.
    On plugging in my iPod my computer makes the normal 3 pings and begins to charge with my ipod lighting up and saying to connect to iTunes, but Windows does not recognise it. I've tried my other USB ports, my other USB cable (all genuine Apple Parts) and I have tried another computer (also Windows) that did not recognise my iPod.
    I have confirmed that Apple Mobile device is supported in the programs and have restarted it as well.
    I've also removed and reinstalled iTunes and removed other 3rd party software (like the software for my mobile) as the article suggested. The only thing I haven't done is fully removed all my Apple Software entirely and then reloading it but I thought before I make this big leap I'd check if there were any other ideas from everyone.
    Any ideas? I'm a bit stumped with this as it seemingly happened for no other reason then iTunes updating.
    Thanks

    Yes I've got the original USB that the iPod came with and I've tried all 3 of my USB ports and my other USB devices are working with no issue.
    I've been through my antiVirus too and the internet firewall, disabling and then retrying, but with no changes.
    I think I'm just delaying the inevitable of taking the time to uninstall everything and start again.
    Thanks for the help!

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