Replacement MagSafe Adapter

The cable on my current one is becoming exposed, will I be able to get a replacement from my warranty or will I have to buy a new one?

Sounds familiar - After 2 yrs failing to train my dog to limbo under the power cord the inevitable happened and the original grossly underdesigned "strain relief" at the magsafe end failed.
After some lengthy and tedious run-a-rounds thru my local Apple Servicer I eventually got a replacement from Apple Care UK posted direct to me.
If the link below works....
+http://i41.tinypic.com/2ibnjoy.jpg+
...then you should see the top cable with a noticeably shorter "strain relief" than the lower newer replacement. If the length on your cable SR is less than 0.25 inch and you haven't been practising the hammer throw with it at the highland games then you probably have a reasonable justification for a warranty repair.
Now if your still in Warranty and depending on how far you are from your nearest Apple Service/Repairer you might want to check:
1. Whether they have a replacement Pwr adapter in stock (mine insisted they don't keep them!?! but only after 24 hrs delay while - )
2. they take your defective item for analysis.
3. that their database confirms your unit serial number is still in warranty (mine insisted that they didn't have Apple Care registered to me- but only after keeping me waiting for 24 hrs!)
Alternatively if you have Apple Care it might be more convenient to ring them and they'll send you one on Self Repair..... but do check whether they want the old one returned as they requested me to return mine but when I received the replacement the accompanying documentation specifically stated not to return the defective unit!!!
(A keen observer will note the that from the bold font on the letter in the picture)
Which then demonstrates the final exasperation with Apple because there doesn't appear to be any UK email address to contact Apple Care?
Anyway - good luck with yours....

Similar Messages

  • MagSafe adapter replacement program in Thailand?

    Hi,
    2 Hours ago I heard spark/ticking sound from the macsafe.
    Instantly I unpluged it (a panic here) and then I saw the cord where it connected with the adapter has been torn and broken.
    To confirm my bad luck, I plugged the power in again this time my runnig MBP shut it self down (more panic here). Many times, over 2 years my MBP has been foced to shutdown but this time it finally got me to think it might not start up again juding from PC experience usually when PSU went wrong the mother board also gone with it. Luckly I still can start it up but the date/time was reset to 2008. I searh for the magsafe failure and found a class action in 2009 for a free replacement.
    Question:
    - Is it free to get a replacement magsafe in Thailand?
    A little info:
    I visited them once for the tear and break to macsafe cord they said it's still working they can't do anyting.
    The MBP was bought in Sydney,AU I'm living in Bangkok,TH
    Any help would be most welcome
    <Edited By Host>

    I have been to that page, but it seems to partially conflict the info at the adaptersettlement.com site it links to.
    Apple page:  "Whether your product is in or out of warranty, you can take your adapter to an Apple Authorized Service Provider or Apple Retail Store for evaluation and replacement if necessary."
    Settlement page: "For Adapters shipped with a Subject Computer, you will have three years from the date of purchase of the Subject Computer or May 21, 2012, whichever is later, to claim a replacement adapter. ... If you do not claim a replacement adapter within these time periods, you will lose your right to obtain a replacement."

  • Will apple replace the L shape MagSafe Adapter the pins are sticking causing late 2011 macbook not to receive charge.

    Will apple replace the L shape MagSafe Adapter? The pins are sticking causing my late 2011 macbook not to receive charge.

    Yes, Apple will replace it if you are still under warranty. Otherwise, as in my case, you will have to buy a new one.
    I purchased my MacBook Air July of 2011.  Approximately four months later the adapter stopped working. I brought my MacBook and the adapter to the Genius bar. The adapter was replaced because it was under warranty. To make sure the problem was not something I did as I didn’t want to duplicate, I inquired and was told some adapters just have problems.  After two weeks, I noticed the rubber coating to the wire bunched up on the L end that connects to the MacBook Air on the replacement adapter. I returned to the store and was assured that my concern was unwarranted and that since the adapter was working fine I was fine and that if it stopped working I could just return it. On 11/22/12 it was not getting power. I returned to the store. After being asked where I returned the adapter when I originally had the problem (same store) I was informed that the replacement adapter was only covered for three months, to be happy it lasted as long as it did, and I would need to buy a new one for $61. However, the store didn’t have the adapter I needed and could buy the 60W adapter for $79. I was told I could go up, just not down. Before leaving, however, I asked if I was doing something wrong with the adapter and how long the new one was covered for. He inspected the nonworking adapter, pointed at the where the wire connects to the base and said no, usually people have their cords pulled from here but yours looks fine. On the plus side, the rubber coating around the wire of the new adapter appears thicker with no chance of sliding and bunching up. Glad Apple fixed this issue.

  • Magsafe adapter issue

    I purchased a non apple 60 watt magsafe adapter after my 2 year old macbook pro was having issues, I replaced the battery with a apple battery and the non charging issue continued, I would have to wiggle or place a phone on adapter where it magnetically attaches to laptop to get it to charge.  The light goes on and off at will, and in order to chjarge it I have to play with it.  The second adapter I bought worked great for 67 cycels and is now doing the same thing.. IS it the adapter or something more sinister? I tried to inform apple of the issue a few years ago and did not get anywhere.  Any advice?
    Thanks

    These kinds of problems lend themselves really well to analysis at the genius Bar, if you can get to one. The guys there put their hands on Macs all day every day, and the physical stuff is what they know best.
    Your appointment at the genius Bar is free, in warranty or out.

  • Recently when I want to charge my Macbook Pro, ok Pro 13" with my Magsafe adapter, it charges for a few seconds and then it stops as soon as my MBP found the remaining charging time.. I haven't done anything to my adapter.

    Hi all
    The last couple of days when I wanted to charge my Macbook Pro 13", my magsafe adapter stopped working when my MBP found the remaining charging time.
    When I charge my MBP with another adapter, it works fine.
    What can I do? Do I have to go back to the store? It is only four months old.

    sounds like a funky charger, go to the store and try anoher if it messes up have it replaced. They've been having issuses wuth the new charger

  • No charge from magsafe adapter

    I hate to post a new topic when it looks like hundreds of people have this problem, but none of the methods posted seem to have worked for me.
    The other day I was using my macbook when i realized that the battery power was decreasing even though it was plugged in. I checked the power source, all seemed connected well, but the little green/amber light wasn't showing up on my magsafe adapter.
    Eventually all of the battery power was used up and the computer turned off.
    I have plugged this cord into about a hundred different places, tried other people's power cords... nothing.
    I took the computer to a genius bar a few hours ago. They plugged in their adapter to my computer, and miraculously, it started charging again. Then they tried my adapter, and it, too, started working. We charged it up to 10% and then I was on my way, feeling a tad like an idiot, since everything seemed to work just fine at the genius bar.
    Now I am back at home, and the **** thing isn't charging at all... again. And the 10% charge that I had saved up at the Apple store is gone... again.
    No charge, no anything.
    What should I do?

    My MacBook works only with the Adaptor....and I've bougth it in the july 2007...
    From the shell..if I write:
    ioreg -w0 -l | grep Capacity
    the result is:
    | | "MaxCapacity" = 0
    | | "LegacyBatteryInfo" = {"Capacity"=0,"Amperage"=0,"Cycle Count"=0,"Current"=0,"Voltage"=0,"Flags"=1}
    | | "CurrentCapacity" = 0
    My model of Battery begins with A1185....so battery serial number does not match any of the ranges listed in the Battery Exchange Program (Apple is voluntarily recalling the affected batteries and has initiated a worldwide exchange program to provide eligible customers with a new replacement battery, free of charge)...can you HELP ME?
    https://support.apple.com/ibook_powerbook/batteryexchange/main?id=qp

  • Replacement Power Adapter Options

    I just lost my power supply chord for the Macbook. Does anyone make a replacement
    or am I required to buy it from Apple. The prices seems very high.

    I did a quick Google search and found several sources for power adapters at lower prices than Apple sells them for - try http://www.amazon.com/Apple-MagSafe-Adapter-MacBook-MA538LL/dp/B000FQ245I
    Best of luck

  • Laptop battery and generic MagSafe adapter

    My MagSafe adapter went dead. If I use a generic MagSafe adapter the ones that you buy on ebay. Would  this damage my laptop battery?

    I would avoid those - I tried it once in my old 15 inch Macbook - and for some reason - it only works when it wants to and my battery needed to be replaced after a couple of months (coincidence maybe?).
    So spend the extra $20 for the Apple Branded Magsafe.
    Then again, that's just my suggestion.

  • Magsafe adapter not lighting up

    Hi,
    I've got a MBP Unibody from, perhaps, 2009.  It might be this model:
    http://www.everymac.com/systems/apple/macbook_pro/specs/macbook-pro-core-2-duo-2 .66-aluminum-15-early-2009-unibody-specs.html
    OS is 10.6.something.
    I was using it yesterday without the magsafe adapter, on my lap, when I adjusted the screen a bit and then it went dark.  This has happened maybe twice in the past and I've been able to get it going again after letting it rest a few minutes, then plugging it back in with the magsafe adapter, and pressing on the power button.  So last night I did the same thing. 
    It restarted fine but I noticed that the light on the adapter was not lit up properly - a faint green color did show up.  And of course the battery was not charging. 
    I tried another adapter, no go.
    I used both adapters on another macbook and both worked fine, bright green.  So I'm guessing it's not actually the adapter's fault.
    I did a few things to try and remedy this:
    a) I powered down and then powered up again.
    b) reset the SMC
    c) reset the PRAM
    d) ran applejack (just for kicks)
    Then I clicked at the top right on the battery icon to see this message: "Service Battery".
    My MBP is no longer covered by Applecare and so I took out the battery just to see if I could power up the Mac to get some of my files before taking to a mac surgeon.  It won't power up without the battery at all.  I've got about 25% life left in the battery.  Does anyone thing that this is just a matter of getting a new battery??
    Thanking you in advance........

    OGELTHORPE wrote:
    I agree that there are different type connectors on the unibody MBPs.  I also know that a healthy MBP will operate with the power adapter and the battery disconnected (although the performance will be compromised somewhat).  I speak from experience with my MBPs (all of them power up without the battery), and what has been reported by respected veterans of this forum.
    What other manufactures do in designing their computers is not germane here.  It is what Apple does. Note that when the MBP is fully charged (100%), the SMC will then disconnect the battery and only will start charging it when it drops to less than 95% of charge.  Thus the battery does not have to be in the circuit for the MBP to operate.
    I have not heard of a MBP that cannot operate on the power adapter and comes to life with the battery installed.  That may be true for non Apple laptops.  Based on the symptoms that the OP has provided, it is a fair conclusion that there are other issues besides the battery.
    The syntax of you last paragraph leaves me to speculate as to your precise meaning, but I think that the important issues have been covered.
    Ciao.
    No, the SMC "software" disconnecting the battery from charging isn't the same as removing the battery plug.  It just stops the charging, but all the other pins used for monitoring are still in use to poll %/health/etc.  So, no, it's not the same.
    What the last paragraph meant is that the OP's laptop works and indicates a battery that needs servicing and won't charge.  Last time I checked, that's more proof that a battery needs replacement than a logic board needing replacement.  N'est Pas?

  • Magsafe Adapter show amber light but it's not charging.

    I have a problem with my Macbook Air (Mid 2011), when I plug the Magsafe AC Power Adapter sometimes just doesn't charge the battery, sometimes shows the green light and sometimes the amber light.
    I tried restarting the SMC, also I tried to use other Magsafe Adapter. Even I tested the Magsafe with another Macbook and works fine.
    I already cleaned both ports with a toothbrush.
    I don't know what else I can do. Please help me.

    Do you have a friend with a MacBook? If so try their power adapter and see if that works. If it does then you have a bad power adapter. And check this Apple Support article http://support.apple.com/kb/TS1713

  • My 2008 Macbook only charges when it's sleeping. When it's awake, the MagSafe adapter blinks green on and off. I've cleaned the connectors and the problem is still there.

    This is a recent problem, only since I updated the last security update from apple has this been happening. No matter where I plug the laptop in (as in, no matter the power source), the magsafe adapter glows green like it's going to charge, that lasts roughly a second and my mac behaves as if it's going to charge (different status bar indicator and brightness jumps).. aaand then the green light shuts off completely, mac brightness & status indicators go back to normal.  Then the light comes back on, then shuts off, rinse, repeat.  When I put the mac to sleep or shut it down completely, then plug the magsafe in, it works and charges just fine. But then the second I wake the mac up, the orange charge light shuts off and it goes into the green light loop again.  Weird issue, just putting it out there to see if anyone's had that happen before and can offer tips. I've tried resetting the SMC and removing the battery when it's shut down, btw. Halp!

    Hello brixton81,
    Thank you for providing so much information about what you are experiencing with your MagSafe adapter.  I recommend reviewing the article below to troubleshoot this issue.  You have already gone through some great troubleshooting steps, some of which are in the article, and you can skip those since you have already taken them:
    Apple Portables: Troubleshooting MagSafe adapters
    http://support.apple.com/kb/ts1713
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • Can I use a Macbook Pro extender (125V, 2.5A) to extend my 60W MagSafe adapter?

    I am in India and I have a 60W MagSafe Adapter which I run without any problems as adapter supports 100-240V (India runs on 230V - https://www.google.com/webhp?#q=india+voltage)
    I have a Volex extender that I'd love to use but I am not sure if I can use it in India as it has the following details printed on it 2.5A 125V. Can I use it without using any voltage converter or am I good to go?
    Thanks

    The PSU has the following operating range.
    Electrical and Operating Requirements
    Line voltage: 100V to 240V AC
    Frequency: 50Hz to 60Hz
    Operating temperature: 50° to 95° F (10° to 35° C)
    Storage temperature: –13° to 113° F (–24° to 45° C)
    Relative humidity: 0% to 90% noncondensing
    Maximum operating altitude: 10,000 feet
    Maximum storage altitude: 15,000 feet
    Maximum shipping altitude: 35,000 feet
    I am not familiar with with the Volex product you mention, but you state that spec is for 125V use. Try getting an adapter that fits the plug on your PSU and fits the outlet in India.

  • Replace E1- Adapter with Business Services

    Hello,
    We are using E1-adapter to communicate with web Methods ( like calling business function, table IO etc..), now we are planning to replace E1- adapter with Business Services. We are using tools 8.98.11 and Application Release E812.
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  • Late Macbook Pro 2011 won't charge via MagSafe adapter.

    My friends Macbook Pro 2011 same as mine wont charge the battery via MagSafe adapter. The battery is good and the adapter also, ive checked them on my Mac. The problem is that on her Mac it won't charge. I've change the MagSafe adapter on her computer and it didn't work still no charge, no green light on the L shaped adapter. Can it be the Logic Board?

    Resetting SMC could solve the problem.
    Intel-based Macs: Resetting the System Management Controller (SMC) - Apple Support

  • My magsafe adapter doesn't work, how can i solve this problem?

    my magsafe adapter doesn't work, how can i solve this problem?

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