Replacement not like new

I just got back my unit after being without it for a month as I had it serviced because of faulty head phone connection.
I purchased my Zen Mini in January and was loving it, after an exhausti've decision NOT to go Apple.
The unit I just got back has such poor fit and finish I called Customer care again only to be told I would need to wait for a call back in 24hrs to see what they can do.
Not only did the battery cover appear to be a slightly different color, but there is a sharp edge at the entire base of the unit!!!
Battery cover not a close fit to body of unit now.
One of the GREATEST features to me was how the Mini "felt" in the hand and now that has been ruined.
I am not going to be pleased if I have to incur another expense to ship it pack WITH insurance all the way to TIMBUKTU OKlahoma somewhere!

LOL WOW..i will also agree that creative knows how to take care of us most of the time. Besides the fact that they only work from 9 to 5, and only 5 days a week with tons of holidays off, they still get the job done, so i guess its a fair trade off so the ppl at customer service remain happy and take pride and their work besides acting like a bunch of grumpy jack a****..like some other companies i know of..

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