Replacement phone wont accept sim

I bought my previous phone on a 3 contract , when the contract ended the phone broke so i took it to apple and i was advised to buy a replacement phone.
I bought a replacement phone and now it wont accept my giffgaff sim it says "sim card failure" .
is my replacement phone locked ?
and who do i speak to about getting this unlocked ?
Thanks

If the original phone was carrier locked, the replacement will be locked to the same carrier. Only the carrier the phone is locked to can authorize unlocking it. Contact 3.

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