Replacement Program - ATI Radeon HD 2600 XT video issue

Mac Pro (Early 2008):
ATI Radeon HD 2600 XT video card with distorted video or no video
Last Modified: March 15, 2011
Article: TS3630
http://support.apple.com/kb/TS3630
Symptoms
Apple has determined that certain ATI Radeon HD 2600 XT cards sold for use in Mac Pro computers between approximately January 2008 and May 2010 may experience distorted video or no video.
Products Affected
Mac Pro (Early 2008)
Resolution
If your Mac Pro experiences distorted video or no video issues and has an ATI Radeon HD 2600 XT card in it, you will need to bring your computer's serial number and the graphics card into an Apple Authorized Service Provider or an Apple Retail Store location for verification and to exchange the affected graphics card for a replacement.

The replacement process as stated here
http://support.apple.com/kb/TS3630
is not correct.
Here is my first hand experience:
Have had the intermittent problems as described almost since the computer was new. After many calls to applecare and ROM upgrades, software upgrades and reinstalls, new boot drive - problem persisted until last week -now monitor stays on black screen on startup.
Called local Apple store as described in support page - they know nothing about it and you cannot talk to a tech on the phone - have to make appt. Asked the receptionist to please describe problem to tech and see if they might be able to help before I take the time to make appt. I was told that they don't handle that here - go to an outside service center. Of course its Friday and the outside service is closed until Monday. Call another apple store and make an appointment - they seam more willing to help.
Follow the instructions and remove board and take it with Mac serial number to store.
I am told that they will not release the replacement board unless they install it themselves in my computer. I politely point out that the service doc states otherwise - no dice. Tech orders the board - won't know until Monday what delivery schedule is - he guesses 2-3 days and they can install when it comes in.
Lesson learned.
You can't trust what apple says in a tech document - maybe you can't believe anything they say. Frustrating part is that you can't talk to anyone to get a straight answer until you nail someone down in person - and how do I know that the tech told me the right thing. After all, doesn't corporate dictate policy? I got the policy from the corp site. So which is right?
Do you think they would reimburse me if I went out and purchased a new board and did the replacement myself?
"If you believe you have paid for repair or replacement because of this issue, contact Apple regarding a refund."
I highly doubt it based on what the tech said - but who should I believe?

Similar Messages

Second ATI Radeon HD 2600 XT Won't install

I purchased a second ATI Radeon HD 2600 XT video card from VisionTek (the same card pre installed in my early 2008 mac pro) so as to run a third monitor. I assumed because the drivers are already loaded and i knew that the card was compatible that it would be an easy plug and play situation.
However, when i popped the card in and turned on my mac, i got the grey screens of death (from the first and original card) and then a crash notice (where the screen dims and it tells you to manually turn off the computer).
i installed the new card in the first slot to see if it would even register, and it did not.
some specifics: the new card is slightly different in design, physically. the fan is slightly larger (though it doesnt appear to physically be touching anything, it certainly doesnt appear to be too big for the machine), and when i install it into the PCIe slot, it does seem to slide in ok but stops not even 1/8 of an inch from clicking in. i can put the 2-screwed retainer bar on but with just the slightest force. it doesnt appear to be fully seated, but it seems like the connection should be sufficient.
any help would be massivly appreciated. the card should work right? i've definitley confirmed that it is compatible, is it simply a physical problem with the card?
thanks in advance for any insight or advice.
alternatively, can anyone suggest if this is something worth spending $40 on a non apple care apple support call? or a trip to the apple store with (ugh) computer in tow?
thanks!

Whatever you purchased, likely it does not have Apple ROM.
Click on bottom left for link to all the graphic cards on MacVidCards
http://myworld.ebay.com/macvidcards/
Better chance of find something that works. Apple only has ATI 5x70 ($249-449)
http://store.apple.com/us/browse/home/shop_mac/mac_accessories/displays?n=graphi c_cards#m.productKind=graphic_cards

Where can I find 24" ATI RADEON HD 4850 video card or if there is one compereble to it or dose Aple replaces with new one, because ATI RADEON HD 2600 is deffective and APPLE dose free replacment. Thanks

Where can I find 24" ATI RADEON HD 4850 video card or if there is one compereble to it or does Aple replaces with new one, because ATI RADEON HD 2600 has been recognised as deffective by Apple and APPLE replaces for free. Thanks

http://www.amd.com/us/products/notebook/graphics/Pages/notebook-graphics.aspx is a starting point.

Resetting a video card? (ATI Radeon HD 2600 XT)

So here's my issue. I am trying to connect a secondary monitor to my mac pro (10.5.8). The card in the machine is a ATI Radeon HD 2600 XT. The only port that seems to work on the card is "#2" (or the left port while looking at the card from the back of the machine).
Both monitors work when plugged into #2 so I know the problem is not with the monitors/cables. This leads me to believe the card has some issues. I used a secondary screen on this machine about a month ago and had no problems. Not to say the card isn't bad, but is there any way to reset this card or flush out some sort of cash/preference to see if that works?
I have done the obvious "Detect Displays", and have flushed the PRAM of the machine, I've tried booting it up with no screens, just one screen, etc. I've tried booting with one screen hooked up to port #1 and it never get any signal so I'm thinking it's a dead port unless I can somehow "refresh" this. System Profiler just shows whichever screen is connected to port #2 and "No display connected" for whatever is in port #1
Any ideas? I've done just about everything I can think of. I tried installing the firmware update too for the card, but on trying to do so it said that I couldn't because I was already running the latest firmware.
*+ATI Radeon HD 2600 XT:+*
+Chipset Model: ATI Radeon HD 2600+
+Type: Display+
+Bus: PCIe+
+Slot: Slot-1+
+PCIe Lane Width: x16+
+VRAM (Total): 256 MB+
+Vendor: ATI (0x1002)+
+Device ID: 0x9588+
+Revision ID: 0x0000+
+ROM Revision: 113-B1480A-252+
+EFI Driver Version: 01.00.252+
Displays:
*+DELL U2410:+*
+Resolution: 1920 x 1200 @ 60 Hz+
+Depth: 32-Bit Color+
+Core Image: Hardware Accelerated+
+Main Display: Yes+
+Mirror: Off+
+Online: Yes+
+Quartz Extreme: Supported+
+Rotation: Supported+
*+Display Connector:+*
+Status: No Display Connected+
--------------

ok walter, we gonna help you no problem. maybe try shutting down your mac pro and
using some compressed air and clean that out, especially the ATI Radeon 2600. Dust bunnies love the video cards. then restart, open up disk utility and repair permissions
if you can. If not, then yes, your video card is probably dying. Go to the Apple at the corner of your screen and click on "About this Mac" and it should tell you what kind of Mac Pro you have. As far as I know the ATI 5770 would be a good replacement for your ATI 2600. Apparently they were known to collect dust pretty easily, or so I was told. do you have Applecare? otherwise, I think it's gonna be around $300. Luckily installation isn't too hard. Oh, and you're probably going to need to have 10.6 already installed on your Mac Pro, I think
well, enough
John B

Can I replace an ATI RADEON 9800 PRO-(256MB)-MAC EDITION with Mac ATI Radeon 9800 Pro 128mb Video Card For G4/G5

Hi,
I am trying to help a friend whose graphics card has bust.
The old one was an ATI RADEON 9800 PRO-(256MB)-MAC EDITION.
I've been looking on ebay and it seems a lot cheaper to get a Mac ATI Radeon 9800 Pro 128mb Video Card For G4/G5.
Can I just swap them over? The connectors are not identical according to the photographs.
Thanks.

I'd like to thank everyone for all the really useful information in this thread. It helped me solve a similar problem, which I'll describe here briefly in case it helps someone else.
I have a 2004/5 dual 2 Ghz PowerPC G5 and an Apple Cinema HD display linked, as I later found out, with the now defunct ADC connector. The display suddenly started to look like that scene in The Matrix, when code falls like rain down the screen, and I worked out I needed to replace my Radeon 9800 pro video card (I discovered the board was blue when I removed a thick layer of dust).
I took japamac's excellent advice and bought a Geforce 6800 Ultra from the linked eBay seller in Hong Kong, who delivered it extremely quickly, along with the cables to plug it into the DVD drive power source and a CD with installation instructions. It was only then that I realised the card had two DVI connectors and my display needed ADC (I hadn't understood the difference).
eBay came to the rescue again with a seller who had a secondhand DVI to ADC adapter, which Apple produced when it phased out ADC about six years ago but no longer sells. It has its own power supply and looks like a large version of the Mac laptop power cables - and has added signifcantly to the pile of spaghetti under my desk.
Installing the Geforce 6800 Ultra is fiddly, and a bit scary if you're not used to delving into the insides of a Mac, but the instructions were clear and illustrated with useful photos. The video cable has four connectors. Two fit into the end of the card, the other two (linked in a Y shape) form a bridge between the DVD/superdrive and its power cable. You have to remove the DVD drive, unplug it, and then plug one of the two Y video card connectors into the DVD power cable and the other into the DVD drive itself. Then you replace the DVD drive, plug the two remaining cable connectors to the video card and ease it into the old card's AGP slot.
Finally, with the G5 reassembled, plug the adapter's DVI connection into the back of the card, plug the Cinema Display ADC cable into the adapter block, plug the adapter's USB cable into the G5 (this enables the the USB ports on the back of the display to work), and power up.
At the time of writing, the display has been up and running for a couple of hours and all seems fine.
Thanks again everyone for all your help and advice. If it wasn't for communities like this, it would be virtually impossible to solve problems with old but still serviceable Macs.

IMovie 10.0 Oct 22, 2013 won't install on my Mac Pro 2008 with OS X 10.9. Software Updater says "Your computer's video card does not meet the minimum system requirements". I have ATI Radeon HD 2600 XT 256 MB. What card SHOULD I have?

After installing Mavericks on my 2008 Mac Pro (10GBRAM, several HDs, 2 x 2.8 GHz Quad-Core Intel Xeon) Software updater says there is an update available. iMovie Apple Version 10.0 Released Oct 22, 2013.
So I click the UPDATE button
Software Updater puts up a dialog that says "Your computer’s video card does not meet the minimum system requirements".
I have ATI Radeon HD 2600 XT 256 MB. What card SHOULD I have?
Thanks.

It is a easy fix to this problem.
I have this video card
iMac 24 inch, early 2008.
Graphics card: ATI Radeon HD 2600 Pro 256 MB .
This is what you do.
1. open app store.
2.go to the update tab.
Yuo will see the imovie icon waiting to install.
3.clic the sub menu tab and select "try apdate in an hour" option from the sub menu.
4.leave the app store window open and came back in an 1hr .
Like magic you will see the imovie app being upgrade it in the lunch pad .
enjoy it.

I have installed FCPX on my iMac (mid 2007) with a video ATI Radeon HD 2600 Pro 256 MB. Tis does not meet the minimum requirements. It seems to be ok but what kind of problems can I expect ?

I have installed FCPX on my iMac (mid 2007) with a video ATI Radeon HD 2600 Pro 256 MB. This does not meet the minimum requirements. It seems to be ok but what kind of problems can I expect ?

Luis Sequeira1 wrote:
I have run things that are unsupported too (like 10.3 Panther on a Wallstreet Powerbook, anyone remember those? )
Hey Luis. I not only remember…I still have mine (OS 9)! Works perfectly well…for some things; just need to be selective about what I ask it to do. (Also have its big brother Pismo running Tiger, which is still an extremely competent machine.) When I take them out of their cases, I'm still amazed at the G3's build quality.
Russ

Best option for replacing a faulty ATI Radeon x 2600 XT 256mb

My graphics card has just packed up, and I am struggling to find anybody at the Apple Technical Support service to give me a straight answer.
I am not a gamer, and only require a card that will allow me day today use and for general camcorder editing (novice level).
I had an ATI Radeon HD 2600 XT - standard install. in my MacPro (early 2008) 2.8Ghz, Dual Quad Intel chipset, OSX 10.6 (snow leopard).
Can anyone recommend the best option for ATI card, as I have read theyh perform better than the Nvidia cards.

I'd get ATI HD Radeon 4870 Mac Edition from Apple.
The GT is more like spare or for 3 monitors. Why or how Nvidia got that card to be adopted as the OEM standard in a workstation, and not say GTS/GTX 200 series is, beyond me. One year ATI, next year Nvidia gets the "prize" seems to be the order of the day.
Nvidia drivers have been a problem for Apple for years, the GTX 285 would do some serious damage to 3D and CS4/5. Two dual width card design the way a Quadro CX handles CS4 for Windows to do realtime image rendering instantly.
I wouldn't flash unless you like to dabble or want to learn. In which case a 1GB card would make more sense.
Surprised though the manager didn't steer you toward the 4870.

Multiple ATI Radeon HD 2600 XT cards in a Mac Pro

I'm wondering if anyone has any experience with screen spanning with multiple ATI Radeon HD 2600 XT cards. What I'm looking to do is super widescreen presentations with keynote and I need more pixels. Right now I use the Matrox Dual and Triple head to go GXMs to achieve this because they make the computer see multiple monitors as one giant display but I am limited to 3840x1200 (dual 1920x1200) I was wondering if multiple video cards would also see the displays as one giant desktop?
It works on a PC but then I have to use PowerPoint (ugh). Any help or suggestions with this? Thanks in advance.

Multiple graphics cards will make the displays act as one large desktop, but when an application is set to full screen mode, it usually will just use one display. If the application is run in window mode, you should be able to move and enlarge (by dragging the lower-right corner) the window to use all displays, but there will be a window border (and menu bar on one display). You could zoom the display slightly to move the border off-screen. There is a setting in Zoom Options of "Universal Access" system preference to stop the zoomed image from moving unless the pointer reaches an edge.

ATI Radeon HD 2600 PRO --is there another option?

I want a new iMac (I love iMacs)-- but with a better graphics card than the ATI Radeon HD 2600 PRO.
Can it be switched out or upgraded?
The ATI Radeon HD 2600 PRO is a low end 3D graphics card with a street value of $60 and a very horrible review from CNET when compared to other graphics cards for 3D. Though it may shine for HD video DVD's -it's apparently extrememly subpar for 3D work.....
I'd like a top-notch graphics card in a new 24" iMac....
Message was edited by: Todd DeBonis1

No and No.

IMovie 10 on an iMac 24-inch Mid 2007 with ATI Radeon HD 2600 Pro 256MB?

Will iMovie 10 ever be installable on an iMac 24-inch Mid 2007 with ATI Radeon HD 2600 Pro 256MB?

They updated iMovie to 10.0.1 so it will work with these Mavericks machines:
http://support.apple.com/kb/HT6023
"Installing iMovie (2013) previously required a computer with an OpenCL-capable video card. This requirement was removed, and you can install iMovie version 10.0.1 on any Mac with OS X Mavericks."

Updating ATI Radeon HD 2600 XT with 256MB

Hello All,
I have a early 2008 Mac Pro Quad-Core 2.66 with ATI Radeon HD 2600 XT with 256MB dual DVI. I would like to update to a newer card and was wondering what is compatable with my machine. I have 12GB of ram and I do video editing and gaming on the off time. I've seen whats out there and I read that there is only a couple of modles that is compatable with my 32bit system. I am running dual monitors so I need a dual DVI setup.
Can someone suggest a decent card that's not going to bust the bank too much. Something that will run what I need to without having to fork over $1,000 for the latest and greatest. or maybe the lowest to the highest price point.
Thanks in advance.
Johnny 5

you would be much happier with Apple's ATI 5770 $250. You do not have a 32-bit system. You don't even have 32-bit EFI (firmware).
You can spend more for higher end cards.
12GB RAM - FBDIMMs have gotten cheaper and better if you are in the market 2x2GB $30
ATI Radeon 5770
http://store.apple.com/us/product/MC742ZM/A
http://www.amazon.com/Apple-ATI-Radeon-5770-MC742ZM/dp/B003Z6QH6M
http://www.bhphotovideo.com/c/product/726537-REG/Apple_MC742ZM_A_ATI_Radeon_HD_5 770.html

Updating ATI Radeon HD 2600 card.

I am having issues with my graphics card ATI Radeon HD 2600.
What is the good replacement for this card?
My Mac Pro is from 2008 (quad-core).
Thanks

Apple's ATI 5770
ATI Radeon 5770
http://store.apple.com/us/product/MC742ZM/A
http://www.amazon.com/Apple-ATI-Radeon-5770-MC742ZM/dp/B003Z6QH6M
http://www.bhphotovideo.com/c/product/726537-REG/Apple_MC742ZM_A_ATI_Radeon_HD_5 770.html

Does 4 x ATI Radeon HD 2600 XT 256MB translate into 4 x performance?

I have never been into pc gaming, but I recently got a new mac pro (8 core 2.8 ghz, 8 gb ram, 4x ati radeon hd 2600 xt) and was wondering if these graphics cards (which I got for the multiple monitor functionallity) would perform in unison, making them more or less equivalent to a 4x better graphics card for gaming, or if they are only good for multiple monitors.
If they are not good for gaming, any input as to solutions that have worked for you (two 8800's perhaps?) in that area would be appreciated.
Thanks in advance,
Jarrodsl

ATI, and nVidia both have multi-card interface schemes available - ATI's being called crossfire, and nVidia's being called SLI. Niether, are supported under mac osx. e
Bay one of your ATI cards, and replace it with an nVidia 8800 GT (in the first slot), that card performs very well for gaming, it ranks high on tom's hardware vga charts.

ATI Radeon HD 2600 XT and early Mac Pro

I have been following the debate regarding the ATI Radeon HD 2600 XT and old Mac Pro with interest, however my problem is not quite the same. As all the correspondents are located in the USA. I would guess they are referring to Apple part no MB198Z/A. But ATI Radeon HD 2600 XT is sold in the UK by Apple as part no MB198, and I cannot be sure that it has an identical spec. Does one Know the Answer? Please respond if you know
Thank You
For info Below is the response given by ATI
(The specifications are the same. The HD 2000 series cards runs on PCIE 1.1. You will need to confirm this with www.apple.com since the cards are specifically flashed by Apple. These cards may contain different video bios versions.)

M.O.K.,
Based on the ATI information regarding PCIE 1.1, the card is the same and should work. I would call Apple when ordering to confirm.
I have the 2600 XT in my 2.66Ghz Mac Pro and it works very well. Much better than the OEM card.
Keith

Replacement Program - ATI Radeon HD 2600 XT video issue

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