Replacement Program For Faulty iPhone 5 Sleep/Wake Buttons

My iPhone 5 apply to Replacement Program For Faulty iPhone 5 Sleep/Wake Buttons, but I'm in Argentina. How can I participate if my country doesn't appear in the list of participating providers to fix the problem?
Argentina will be added to the program?
I can't travel to US... Help please!

Hey there kevinfur91!
I have a link for you that should be able to help you find the best support option in your area for this issue. This link is for the generic page regarding this issue, but you will want to use the drop down menu on the left hand side of the page to choose “Latin America” and see the support options that are most relevant to your area:
iPhone 5 Sleep/Wake Button Replacement Program - Apple Support
https://ssl.apple.com/support/iphone5-sleepwakebutton/
This page will also require that you enter your iPhone’s serial number in order to see your support options. If you need help finding your serial number, please refer to the following article for assistance:
iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number
http://support.apple.com/kb/HT4061
Thanks for being a part of the Apple Support Communities!
Regards,
Braden

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I have an iphone 5 that i trade with a family member they have coverage on it. now the iphones sleep wake button doesnt work sometimes can apple replace my iphone even if i dont have the box or recipit to the product or can they just repair it?

i have an iphone 5 that i traded with from a family member. its has coverage but now the sleep/wake button doesnt work sometimes. can apple replace my iphone and give me a new one or is it just something they can repair? i dont have the box or recipit to apple care or the iphone

Apple can fix it without your receipt or box. They pull the serial number from the device and determine warranty status from that. Hopefully ApplCare was registered to the product before you lost the receipt though. If not, you can go back to the point of purchase and obtain your AppleCare receipt and Apple can help attach it to the iPhone.

Iphone 5 restoring for hours after sleep/wake button repair

Got my iPhone 5 back from Apple store after repairing the sleep/wake button - restoring from backup is taking hours ... it's been almost 24 hours, phone has been plugged in and connected to WiFi. Any suggestions? Appreciate the help!

Hi seattlesunshine,
Although you don't say you are getting a specific error when restoring, I would suggest the steps in this article:
Resolve iOS update and restore errors in iTunes
http://support.apple.com/kb/ts1275
Implied in step 4 is try restoring with your iPhone directly connected to the computer (with iTunes) rather than over Wi-Fi.
Thank you for visiting Apple Support Communities.
Nubz

IPhone sleep/wake button not working!

The sleep/wake button on my iPhone stopped working for no apparent reason. I cannot lock the phone, decline calls, or turn the phone off! I have installed the new update but the problem did not start immediately after. What happend and what do i do??

I don't think you can fix this yourself....take it to the Apple store.

IPhone Sleep/Wake Button Stuck

My sleep wake button is stuck. There is nothing else wrong with the phone. I know it is not covered under the warranty because it was dropped, however, I am extremely annoyed to find out that after not being offered insurance for such an expensive item, (I will not even get started on how I do not comprehend that it does not exist)they do not offer any services to fix the phone either. It is really irritating to pay so much money for a product and not recieve any help when you call the company. I was on the phone for 2 hours today and was told there was nothing they could do. I even offered to pay for them to just fix the button, but that was not an option. Clever solution to refunding early owners $100.

AT&T does not offer insurance on any of its high end smart phones.
AT&T does not offer any repairs on the product. Apple handles all repair services. They will fix the phone for you, but the fee is substantial ($250 for the 8gb phone).

Iphone Sleep/Wake button loose

Any ideas of how to actually fix the loose Sleep/Wake button?

Welcome to the club
Try to go to the place where you bought it. Unfortunately, you may have to live 3 weeks without your phone if they send it to be repaired...

Iphone sleep/wake button doesn't work

i bought an iphone 5 from Amman Jordan from Zain and the sleep button doesn't work. so if i send my iphone to California will you change it and give me another one?

absolutely not. Warranty on the iPhone is only valid in the country where the iPhone was originally sold.

No Sleep/Wake button option under Settings

I just had my ipod nano replaced, and there is no Sleep/Wake button option under Settings anywhere (In Music, etc.) I had no problems finding it and setting it up in my previous nano (need to useit for the next song option when I work out.) Did Apple go away with it?

The sleep/wake button can be used for the following functions (according to the indtruction manual pdf file you referenced) - "
Music settings let you customize how you listen to and play back music on iPod nano. To see these settings, tap the Settings icon on the Home screen and then tap Music. Here are the Music preferences you can set:
"Sleep/Wake Button
Choose whether double-clicking the Sleep/Wake button pauses or plays the current track, or plays the next track."
I used it in my previous iPod to play next track (a great option for a runner, instead of having to use the touch screen.)
However, the new iPod I was given after I started having issues with my previous one after a few weeks of use, has no way to assign any functions to the sleep/wake button, as there is no icon/option for the sleep/wake button under Settings/Music, at least not in my new iPod.
Hence I am wondering if it is a glitch in my particular iPod, and I need to get it fixed through Apple, or, given all the issues people seem to be having with sleep/wake button getting stuck after a few months of use, they decided to just disable any fuctions for it, besides the basic sleep and wake.

I brought iphone 5 in US. But i had gone back to Vietnam. I want to replace the sleep wake button. My iphone 5 serial number i entered is eligible for "iphone 5 sleep/wake button replacement program. Expired day of program??? Can isend my iphone to US?

And if i want to change iphone 5s, requirements?? Thanks!

Hi tamseny,
It appears that you may have a hardware issue with the sleep/wake button on your iPhone 5. Please go to the following web page
iPhone 5 Sleep/Wake Button Replacement Program - Apple Support
https://ssl.apple.com/support/iphone5-sleepwakebutton/
and enter in your serial number to see if you qualify for the replacement program. Thanks for using the Apple Support Communities!
Cheers,
Bradenh

I was eligible for replacement for my iphone 5 under the sleep/wake button program. Took it to apple store and they declined saying hardware failure. I am baffled whether apple is serious about customers. They manufacture defective goods and we are stuck!

The issue started just out of warranty. Had powering on problem and did not want to spend money on repair. After that the phone crashed and refused to power on for 4 months. Now I am eligible for repair but apple store declined saying it is a hardware problem and beyond repair. I am not able to comprehend the attitude of Apple. Obviously manufacturing sub standard products is their fault and we are paying heavy price!!
The company is obviously gonna lose in the long run!!

Pretty77 wrote:
No it is not user damAged. I would like to clarify that this piece had problems like bugs, power on and off and charging issues. It used to heat up a lot while in use. It is defective iphone to begin with. Now when iphone acknowledges there is a problem, why not replace??
If the phone was not operating as its supposed to initially you could of had the phone replaced under the 1Year Warranty. Apple is only Fixing phones with strictly "sleep/wake" button issues. i.e. if your phone has other issues other than "sleep/wake" you must fix those on your own (if out of warranty) prior to apple fixing the sleep/wake. However if your device is under warranty they will give you a new phone.

Sleep/Wake button stuck .Offered a replacement for £119

So today I went to the Apple store with my out of warrenty iPhone 4 with an unrepsonive/stuck sleep wake button they looked at it and within 30 seconds said that I would need a replacement phone at the cost of £119. I said I would go away and think about it and I've got some questions that I'd like to ask .
1.Do I get to keep my faulty iPhone ? (I'm assuming I won't but I might be wrong)
2.Could I pay more than £119 to upgrade to the iPhone 4S but not the full price if so how much ?
Thanks Tom

ThomasEvans wrote:
1.Do I get to keep my faulty iPhone ? (I'm assuming I won't but I might be wrong)
2.Could I pay more than £119 to upgrade to the iPhone 4S but not the full price if so how much ?
No to both questions. It's an exchange program. It's like for like. Same model, colour, and GB that you hand in.

How to go about Iphone5 sleep/wake button replacement program in Saudi Arabia

The sleep/wake button of my iphone5 doesn't work. Aware of the replacement program but literally no help from the service provider in KSA. It's been 4 months since my warranty expired. Any ideas anyone?

m.rahil wrote:
My iPhone 5 falls under both Battery and Sleep/Wake button replacement program. It was given to me as a gift by somebody and I found out that the country of purchase was US. Most of the time we can get Apple product in the market that originally purchased in the US and then brought and sold to different countries. When I contacted Apple Technical support for my replacement, I was told that I need to send my phone to US for this repair. I am currently in United Arab Emirates and don't know many people in US whom I can send the phone to take it to the Apple Store for repair. Since Apple has authorized service providers and Store in my country of residence, can you please provide the solution in this regard that is much more convenient than sending the phone to US?
Will await a simpler solution and reply.
Rahil
You were given the solution already by Apple, why do you feel you need to ask again?
There are no international warranty.
Your two options 1. send it to someone in the U.S. 2. fly to the U.S. that is all.

I phone 5 sleep/wake button replacement program

The sleep/wake button on my iPhone 5 has become unresponsive. I checked apple web site and my iphone is eligible. I'd like to know if it can be replaced if I go to an apple store in the istanbul / türkiye but it doesnt change. they said we are new store. if you bought iphone 5 in usa we cant change because no complete agrement between us and america you should go to europe store or usa store.
what sould ı do to change my iphone 5 in turkey

Hi Alper Kenber,
I’m sorry to hear your iPhone is having an issue with the sleep/wake button. In order to get started on the repair you will need to use the form on this page -
iPhone 5 Sleep/Wake Button Replacement Program - Apple Support
https://ssl.apple.com/support/iphone5-sleepwakebutton/
You should note what it states near the bottom -
Apple may restrict or limit repair to the original country of purchase.
So it is possible that you may have to return the iPhone to the United States in order to get it repaired.
Thanks for using Apple Support Communities.
Best,
Brett L

IPhone 5 sleep/wakes button doesnt work, can I replace it?

Hi everyone.
I have an iPhone 5 16gb purchased in US in March 2013, now I see that sleep/wake button doesnt work. Searched on web and found out that is an hardware issue, and booked a meeting to Apple store. I think they will replace it, but the problem which may me doubt is that the iphone is bought in US from my friend, and now I live in Netherlands.
On Monday i will go in Apple store but not sure what will happen, ideas?

iPhone 5 Sleep/Wake Button Replacement Program
https://www.apple.com/support/iphone5-sleepwakebutton/
Not sure if your phone is eligible for this program, give it a try to find out!! Mine is eligible.
Good luck !!

Where can I get my iPhone 5 sleep/wake button replaced in Jordan?

Hello,
I bought my iPhone 5 factory unlocked here in Jordan and a while ago I started having problems with the sleep/wake button so I went to Apple's website and found out about the replacement program and when I entered my iPhone's serial number I get this:
"The iPhone 5 serial number you entered is eligible for this program. Please follow the instructions below to have your sleep/wake button replaced."
BUT there is no Apple Retail Store anywhere in Jordan ?? So where can I get my iPhone fixed??

Hi Dema.
There is an Authorised Apple Retailer in Jordan, it's just that it isn't that well known. I've just had my iPhone 5 replaced, free of charge, even though I'd bought it from Saudi Arabia. The store's called iSystem, it's at the end of Al Wakalat Street. Take a U-turn just before the 7th circle on your way from the 6th circle, then take your first right, then another right. There should be a complex on your right. Climb down the stairs and you're there. They have excellent service, although it took 3 weeks for them to get my phone replaced.
Good luck.

Replacement Program For Faulty iPhone 5 Sleep/Wake Buttons

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