Replacement Service for an iphone which is purchased in another country

Hi,
I have an iphone5 which its proximity sensor does not work. In Australia I went to Melbourne Apple Center and after inspection they want to replace it with a new one, but after seeing its part number (including LL/A), they refuse to replace it because it is not an Australian iphone. It should be noted that I also have an applecare service for my iphone. Now I am really confused what I shall do for this case. I cannot go to USA at the moment and I need my iphone which now it's really useless for calling when I do not want to use handsfree. My current apple support case number is 426298085 and I have D87469214, 426306629 and D87468601 apple service request numbers which have been canceled due to the mentioned reason.
More easy and better customer services are really expected from apple. I am one of your loyal customer who is sad of your bad services in this case. Please guide me how could I replace my phone at the earliest possible time.
Regards,
Hamed

From applecare protection plan for iphone:
"6.2 Apple reserves the right to change the method by which Apple may provide repair or replacement service to you, and your Covered Equipment’s eligibility to receive a particular method of service. Service will be limited to the options available in the country where service is requested. Service options, parts availability and response times may vary according to country. You may be responsible for shipping and handling charges if the Covered Equipment cannot be serviced in the country it is in. If you seek service in a country that is not the country of purchase, you will comply with all applicable import and export laws and regulations and be responsible for all custom duties, V.A.T. and other associated taxes and charges. For international service, Apple may repair or exchange defective products and parts with comparable products and parts that comply with local standards."
Haha. Known issue maybe means there are several numbers of replacement for this reason. A quick internet search shows such a thing...

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