Replacement Service for an iphone which is purchased in another country
Hi,
I have an iphone5 which its proximity sensor does not work. In Australia I went to Melbourne Apple Center and after inspection they want to replace it with a new one, but after seeing its part number (including LL/A), they refuse to replace it because it is not an Australian iphone. It should be noted that I also have an applecare service for my iphone. Now I am really confused what I shall do for this case. I cannot go to USA at the moment and I need my iphone which now it's really useless for calling when I do not want to use handsfree. My current apple support case number is 426298085 and I have D87469214, 426306629 and D87468601 apple service request numbers which have been canceled due to the mentioned reason.
More easy and better customer services are really expected from apple. I am one of your loyal customer who is sad of your bad services in this case. Please guide me how could I replace my phone at the earliest possible time.
Regards,
Hamed
From applecare protection plan for iphone:
"6.2 Apple reserves the right to change the method by which Apple may provide repair or replacement service to you, and your Covered Equipment’s eligibility to receive a particular method of service. Service will be limited to the options available in the country where service is requested. Service options, parts availability and response times may vary according to country. You may be responsible for shipping and handling charges if the Covered Equipment cannot be serviced in the country it is in. If you seek service in a country that is not the country of purchase, you will comply with all applicable import and export laws and regulations and be responsible for all custom duties, V.A.T. and other associated taxes and charges. For international service, Apple may repair or exchange defective products and parts with comparable products and parts that comply with local standards."
Haha. Known issue maybe means there are several numbers of replacement for this reason. A quick internet search shows such a thing...
Similar Messages
-
Can I get a replacement iphone set or servicing in Hong Kong for my iphone which is purchased in Singapore?
Hello Hokk,
After reviewing your post, I have located an article that can help in this situation. It contains helpful information about iPhone service options in various countries:
Apple - Support - Service Answer Center
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD -
i have purchased (veranda magazines) for my IPHONE which I would like to use on my macbook air. Do I have to repurchase these app or is there some way to get them in my macbook air with no charge?
Veranda Magazine is a free app available for iOS devices in the iOS App Store. You then purchase a Veranda Magazine subscription from within the app. In other words, the app itself is free, but the contents are not.
There is no way to duplicate or import this to a Mac. Your Mac runs a totally different operating system.
iBooks can now import to Mac since OS X Mavericks came out about a month ago. But that does not apply to magazines or iOS Newsstand publications. -
I can't activate my Iphone, which is purchased second-hand, with my Apple ID. The owner has deleted his account and has reset the phone. What should I do?
What happens, exactly, when you try...the error message?
-
Replacement Program For Faulty iPhone 5 Sleep/Wake Buttons
My iPhone 5 apply to Replacement Program For Faulty iPhone 5 Sleep/Wake Buttons, but I'm in Argentina. How can I participate if my country doesn't appear in the list of participating providers to fix the problem?
Argentina will be added to the program?
I can't travel to US... Help please!Hey there kevinfur91!
I have a link for you that should be able to help you find the best support option in your area for this issue. This link is for the generic page regarding this issue, but you will want to use the drop down menu on the left hand side of the page to choose “Latin America” and see the support options that are most relevant to your area:
iPhone 5 Sleep/Wake Button Replacement Program - Apple Support
https://ssl.apple.com/support/iphone5-sleepwakebutton/
This page will also require that you enter your iPhone’s serial number in order to see your support options. If you need help finding your serial number, please refer to the following article for assistance:
iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number
http://support.apple.com/kb/HT4061
Thanks for being a part of the Apple Support Communities!
Regards,
Braden -
Can I get a replacement battery for my iphone 3?
Can I get a replacement battery for my iphone & if so how much will it cost & where do I go to get it?
Ebay.... or take it to Apple, they offer battey replacement for $79 in the US.
-
Where is Paris can you get a replacement screen for and iPhone 5
where in Paris can you get a replacement screen for an iPhone 5?
I don't believe Apple stores in Europe replace iPhone screens. I believe they replace the whole phone.
-
I purchased ..my phone in India…and warranty is about to expire ..
if I purchase apple care kit from US…will it be valid for phone`s which are purchased in India.Yes
-
FOR MY IPHONE THAT I PURCHASED IN JANUARY. HOW DO I DO THIS. THANK YOU
Click here and see the 'Important Notes' section.
(124335) -
I would like to know how to find a replacement for a faulty iPhone4 in India (purchased in another country, which is still under warranty?)
Please help. Thankx.Expanding on what RG said, the warranty on an iPhone, with the exception of those purchased in the European Union, is country-specific, so you will need to send the iPhone back to a friend or relative in the country in which the iPhone was original sold to take or send it to Apple or the appropriate service provider. You will not be able to get the iPhone serviced in India.
Regards. -
i already downloaded the ios 6.0.1 for my iphone when i connected my another iphone to update its asking again to download the ios 6.0.1 how can i use previously downloaded software
plzz help me as soon as possible
-
Want to create new protection group for 2 members which are already under another protection group. I have 12 servers under xyz protection group, want to move 2 members server to new protection group. How it is possible without loosing current backups.
Hi,
It all depends if the data source was originally co-located on the same replica shared with other data sources. If not then DPM will simple re-use the same replica and pick up where it left off. If it was co-located, then the old replica and RP
volume is shared and the RP's will expire as new ones are made on the new replica and RP volume created when it's re-protected.
Moving Between Co-Located and Non-Co-Located Protection Groupshttp://technet.microsoft.com/en-us/library/ff399045.aspx
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT]
This posting is provided "AS IS" with no warranties, and confers no rights. -
i want to unlock my ipod with a computer that i am using using now i have synced it with a pc which is now in another country , so what should i do now ?
Connect the iOS device to your computer and try to make a backup ( I doubt you can)
iOS: How to back up
Then restore via iTunes. The iPod will be erased. Place the iOS device in Recovery Mode if necessary to allow the restore.
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
Apple ID and purchase in another country
Can an old apple ID for another country be used for purchase from another country???
Not unless you are physically in the country whose iTunes Store you wish to use and can provide a payment method issued in that country. If so, then you can change the country of your iTunes Store account to that new country.
Regards. -
Cannot purchase from another country's iTunes....
I know we cannot purchase from another country's iTunes, but how about if someone in that country gifted songs to us? For example, my wife here in the U.S. wants stuff from the Japanese iTunes store but can't buy it; can her sister in Japan "gift this song" to her? Thanks.
No, you can only successfully gift to people who are in the same country as yourself - the gifting may appear to go though, but your wife won't be able to redeem it
Maybe you are looking for
-
Hi all! I trying to learn how create mass process and i have some issues trying to follow the note 144461 - Mass activities step by step setup ... is not very clear about the relationship between the transaction and the jobs that i want to be execu
-
Does the iPhone 4S plug work in Japan or do you need an adapter
Does the iPhone 4S plug in the US work in Japan or do you need an adapter
-
Problem in Swing Component (JComboBox)
Hello i've got one amazing problem in my Swing Component (JComboBox) while testing for Glasspane.. Please check this photo http://www.flickr.com/photos/39683118@N07/4483608081/ Well i used Netbeans Drag n Drop Swing so the code might be messing..any
-
Why doesn't the DVD I burnt using iMovie work on my DVD recorder?
Why doesn't the DVD I burnt using iMovie work on my DVD recorder?
-
Transferring GB plug-ins from computer to computer
I recently transferred all my Garage Band loops and plug-ins from my old G4 to my new iMac. Unfortunately the plug-ins don't work. I have copied the .au components to the Library> Audio> Plug-Ins> Components folder but no success with the plug-ins. A