Replacing an iphone under warranty?

i have an iPhone 4 (not 4S). last night it fell in a cup of water. will the apple store replace it if it is under warranty? last time i went into my local store, they would not replace my screen because it was cracked although it was under warranty!

Nothing has changed: user-caused damage is still not covered under the factory warranty. If you purchased AppleCare+ when you purchased your iPhone, Apple will replace the iPhone for their normal fee - $45 in the US. If you did not purchase AppleCare+, as I presume you did not or you would have been covered for the cracked screen, then you will again have to pay the out-of-warranty replacement charge just as you did when you dropped the iPhone.
Regards.

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I have bought a IPhone 4 from Malaysia, my home button is not working. I want to replace the phone under warranty but all service centres mention that its country specific and I need to get it replaced only at malaysia. Can anyone guide me what to do????

I have bought a IPhone 4 from Malaysia, my home button is not working. I want to replace the phone under warranty but all service centres mention that its country specific and I need to get it replaced only at malaysia. Can anyone guide me what to do????

The iPhone warranty is not international and as you purchased in
Malaysia the warranty is only valid in Malaysia
You could try taking to an iPhone Authorised service provider
in India but there have been many similar posts to yours
and I am not aware of them assisting with an iPhone from
outside India

My iphone 5 power button doesn't always work. I have heard this is an issue and Apple will replace it if under warranty, but I have a broken screen. Will they still replace it?

My iphone 5 power button doesn't always work. I have heard this is an issue and Apple will replace it if under warranty, but I have a broken screen. Will they still replace it?

It is unlikely but you can atleast try they might set it up for free but expect an email about paying 269 for physical damage

My iphone 4s wont switch on or reset. i spoke to apple earier and they will replace the phone under warranty. i didnt back up my phone on itunes or icloud. as the phone will not switch on i am unable to do this now. any ideas how i can get these off?

My iphone 4s will not switch on. Supposidly it has been "charging" all day and stll it does not have enough life to switch on. Rang Apple this morning and they will replace the phone under warrenty free of charge. Only problem is with this being my first Apple product i didnt realise my phone did not automatically back up on itunes or icloud as i had to set this up.
Now i am trying desperately to get my phone to switch on so that i can save all of the baby pictures of my 7 month old son and its not working. i have tried to reset the phone but it does nothing!!
Can anyone PLEASE help as i am very upset and do not want to lose these precious memories?

You cannot get Applecare plus now.
It is unlikely that they will replace as it is damaged. The only way to find out is to make an appointment at the genius and and see what they say.

Is it true that Apple will not replace an LCD under warranty?

I have an iPhone 4s, that I bought around a month ago. It is under warranty. I have been having issues with the phone since the day I received it in the mail. One being that I get dial tones and/or other static-y noises at the beginning of all outgoing and incoming calls, usually for about 2-3 seconds. The phone also randomly dies, even if it has 15, 20 sometimes even 30 percent battery left. The biggest issue I've ran into is the front screen of the phone popping off. Not completely, but enough to notice. The way I can tell when it happens is because the home button will feel weird, like majorly indented and then light can be seen coming out through the side of the phone. The problem is that each time this happens the screen would get little crack-looking disturbances or just discolored all over, and then tonight it popped out AGAIN while I was talking to my mom and then screen went black and the phone just started making a weird bonging sound over and over. For lack of a better term, I'm ******.
The phone itself is perfect. No scratches, no dents, nothing. It's always been in a case.
My husband is adamant that I'm wasting my time because Apple will not replace an LCD screen, but obviously the phone has had issues since I received it and it's not anything that I did! I spoke to a very nice representative who made an appointment at the Apple Store to have it checked out. Has anyone had any luck with getting something like this taken care of under warranty? Thanks!

The AppleTV update was not mandatory. It is not applied automatically, and will continue to function without an update. Others have reported successfully exchanging updated AppleTVs for models with earlier versions of the OS when there was a problem with the update.
Anybody whose equipment does not match Apple's specifications (e.g. those with TVs that do not have built-in HDMI ports, or that cannot accept a 720p signal) should be very wary of installing any updates. As these are not supported displays, Apple is unlikely to test updates on them, and it is possible that an update will cause loss of function. It would be wise to wait to hear from others with similar TVs before you decide whether to apply an update. This also means that if you own an unsupported TV, it is possible that you will not be able to get access to future updates that include features that you would like to have.
Frankly, if you have an unsupported TV and are dead-set against replacing it, you probably should consider returning or selling your AppleTV and buy a product, such as the Roku box, that supports your type of TV.
Message was edited by: tgibbs

Serious problem with blackberry 9300 Curve handset and denial from BB to replace the same, under warranty.

Dear Blackberry Authorities,
It is really a horrible experience with the handset of blackberry for me. I have purchased blackberry Curve handset 9300 on 22nd April from a "Phone Store”, Shop No.78,79,community centre, New friends colony, New Delhi, The Invoice No. is 319,The details of the handset are as follows:
Handset: Blackberry Curve 9300 1256-India Qwerty-Pink
Name: Blackberry 9300: ETA-716/2010/WRLO
Model: RDA71UW
It has been more than just three months ,when i purchased this handset ,It worked fine for about only fifty days from the date of purchase and from the second month ,to my shock, serious problem started in the handset and some time it was getting hanged ,sometime some keys in the keypad did not work ,some time it was getting hanged the moment I receive incoming call., sometime sms sending problem, some time some other problem ..Every time I used to switch off the phone and start again, then it used to work but after some days again there were some other problem occurring in the handset.
The phone was not getting connected to PC from the starting, and i have tried so many times but i fail to get success.
Many a times when I used t send sms the entire alphabet typed on sms has gone separately as a single alphabet in a particular sms to the recipient, causing embarrassment for me in my organization. I would blame the black berry for this embarrassment as this has caused due to faulty phone they have sold me,
I am service class person and i get occupied with my work at office in the day hours and doesn’t have time to go to the service centre of blackberry every time the problem occurs, as there are only one service centre available in Delhi at Lajpat Nagar.The service centre is about 20 Kilometers away from the area my office is situated, I managed to keep the phone running by switching off and switching on after one or two minutes, every time the problem occurs but in the first week of last month ,when the problem started continuing after switching off and switching on also ,I was bound to go to service centre at noida since it is close to my place (about 14 Km) in comparison of Lajpat nagar at new delhi,the service engineer at blackberry service centre saw my phone and said there is some software problem which can be rectified by reinstalling the software, and there are some hardware problem also (some keys on the keypad is not et. all working) ,for which i have to surrender my phone to them and they will send it to the Blackberry Office (they did not give address) and it would take 15 days at least ,thus since I had no back up phone and my each and every contact no. was there in phone it was difficult for me to give them handset at that time ,so I requested them to rectify the software problem by re installing the same.
I asked the service manager to get the backup of all the data and contact no saved into the phone, but they refused to do so and they asked me to go to some other shop nearby to get the data backup, I went to that shop and they asked 250 Rupees for data backup of my phone. I was bound to say yes to them for the amount the charge for backup .I gave them my handset and after 20-30 minutes they came back to me by saying, we cannot store your data backup as it is not connecting to PC. It was a highly disappointing reply for me.
Then i again went to your service centre and written down some important contact no.(the number which was stored on phone book) on piece of paper and taken out my SD card ,and gave them handset for re installing the same.
They gave me my handset after one and half hour and said" now it would work fine except hardware problem.".I came back and to my utter shock again after two three days handset was into its old condition ,then also I tried to manage with handset and when i could spare sometime I went to your service centre again on 24th July at Noida,
they took the phone and said it would take 12-15 days to return the handset after rectifying the problem,when i requested them to change the handset with a new handset which is at least in good working condition , they clarified that if the hardware problem is not manageable or repairable ,i would get new handset had no option except to give them handset for rectifying the problem.
Now,It is the time for a biggest shock from blackberry people-Today on 3rd August ,i have received a call from noida blackberry service centre to inform me that my handset cannot get repaired under standard warranty conditions of blackberry as there are some moisture into the phone and there is no warranty if there is a moisture inside the phone.
Thus now i wish to inform all the concerned ,Blackberry/Research in Motion ,managers/authorities ,that i have explained above ,all the things ,happened to me in last three months of my purchase of handset, in detail ,so i would again request to Blackberry/Research in Motion ,managers/authorities, to rectify the problem of my handset or change the entire handset so that I can use the same peacefully and should not roam around the service center of blackberry.
Giving this lame excuse that "there is a moisture inside the handset and thus it can’t get repaired or changed under warranty " is a clear case of cheating and harassing the customer, I have bought the handset to use it for my communication purpose not to roam around the blackberry service center nor to put water or moisture inside the handset and play with the handset and fight with all of you.
If there were some moisture inside the handset then that should have been seen by the noida service centre people also during my First visit itself by them and they would have refused taking the handset for repair. They did not refuse but accepted handset and reinstalled software also, If there was some moisture that would have been seen by them that time only.
In my second visit also the took my phone and seen the inside condition also of handset in front of me ,they did not see any moisture, that time also ,and now after 10 odd days ,there are some moisture inside the phone??????.
I have no idea how blackberry keeps its handset ,which has come to them for repairing ,but if there is any trace of moisture into my handset ,that would have come into the handset ,during these 10 days only when phone was with blackberry authorized service engineers for repair purpose. What I know is that My Blackberry handset is under warranty and it is not working properly thus it should be replaced by Blackberry.
On the keypad if some key are not working that is a hardware problem which was there in the handset and it has no connection with the moisture.
If this is the way blackberry is treating its customer, i would say it is harassing its customer, and does not want to rectify the problem .in this case, I would have no option left except to go to the consumer court in Indian judiciary system. And moreover i would inform my and other friends, organizational employee also not to use services/or buy blackberry handset if this is the way BB is treating its customer.
I would request all the concerned persons/managers/authorities of Blackberry/Research in Motion, take action into my case urgently and rectify the core problem into my handset instead of giving lame excuses, and change the faulty handset of mine with a new properly working handset under warranty condition.
Best Regards
Asim
Edit: Personal information removed. At no time should you provide any personal information to any other community member. Please review the Community Terms & Conditions and Support Community Guidelines for additional information.

dubem747 wrote:
It looks like your phone has a some virus, use your computer to scan and remove it.
not possible for it to have a virus and a PC would not know how to scan the OS as its protected
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Apple want £476 to replace my iphone in warranty!!?? What's that all about?????

Have had the run around from apple, customer service is appalling!!!! phone is defective and under warranty but they still insist I make a holding payment to them for almost £500!!!!!! Any advice I'be just started my own business and I'm losing money hand over fist because they seemingly are unwilling to waiver this fee!!!

We don't know anything about what is wrong with your device or how Apple can resolve it. It's possible that Apple consider you at fault if you did something wrong or maybe the reps have made a mistake. We don't even know if you spoke directly to Apple, an Apple store, Applecare or a third party?
You should look at how you purchased the device and what protections you get through that payment method. Consumer law will cover you as an individual but if you used a business credit card etc you may have a different set of limitations.
The original supplier may be responsible for returns & replacements - where did you buy it?
You have my sympathy, but this is a user forum and we can do nothing about this unless you want to know where to look for help or support.

Is there any way i can get an new iphone under warranty due to a smashed screen

if i can not get one for warrently how much does it cost to have it repaired

Accidental damage isn't cover under warranty, not unless you have apple care.
IF you take it to the apple store you would have to pay for an out of warranty iphone 5, the cost could be $200 plus.

Can I replace poor battery under warranty conditions?

Hi there
I bought my Toshiba laptop about 6 months ago and my pc health monitor is already saying I have poor battery health. I always have my laptop on the eco mode and I only charge it till it is fully charged and I unplug it straight away.
Are there any other reasons why I might have poor battery health? And is a replacement battery covered under the warranty?
Thanks

How long your notebook works on battery power supply?
Just dont be confused by pc health monitor utility.
>... I only charge it till it is fully charged and I unplug it straight away.
Why are you doing this? If you use your notebook at home on your working desk connect it to AC power supply, use balanced power plan and dont be afraid about battery.

How can i get a new iphone under warranty?

I have an iphone4 and I have restored and updated my phone, the home button and then lock key both stick and half the time don't work. Has anyone else had this problem? Also my phone will randomly shut off and then back on again out of no where.

If it's under warranty, make an appointment at the genius bar and take it in for them to have a look at. If there is no Apple store in your area, call AppleCare and explaing the problem. If Apple only sells through the carriers in your country, take it to your carrier for service. If it came from another country (The EU is considered 'one country' for warranty purposes) then take it back to the country where it was originally sold for service.

I got my iphone replaced that was under warranty now I can't sync it, could not restore either

Please help me. How do I get my newly replaced iphone to back up to the restored back up?

Any errors? Is the device detected in iTunes?
Let's rule out the obvious, the device has been connected to the computer via the sync cable, correct?

Replace broken iphone (its warrantied under my friends name though)

i just got the iphone from him today for free since i guess he didnt know what to do with it anymore.
i was wondering if i could take it to the apple store in my city and just pay the 250$ straight forward to get the phone replaced without apple doing a serial number check and finding its not in my name
Message was edited by: linked

No. Check some links here. There are a lot of places repairing iPhones. You should get it fixed for less than $250.00.
-Bmer
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Can i get my screen replaced if its under warranty

my iphone 5s screen is cracked.. my phone is still under warrenty it says.. will i be able to get it replaced for free then? please help!

No. Accidental damage is not covered by the warranty. You will have to pay for an out of warranty replacement.

My WIFI keeps on disconnecting and even after reporting and suggestion by support the phone hasnt been replaced or repaired under warranty

I think I have had enough. So its been a long time back and forth between me and you. Since I am not getting any solution and same thing you guys are providing me again and again.
I want to take a step back and list down a few things which have happened so far :-
I started chatting with the apple support on this issue starting September - please refer back to your chats on this Serial Number.
I have factory reset my phone like 20 times since then as each time they asked me to follow few steps which made me loose my data as your icloud doesn't work properly as stated by your customer care support people itself that sometimes the back up doesn't happen so please take back up at your laptop too.
Send phone diagnostics by clicking on a link.
reset your WIFI settings
Call apple support after 24 hours of observation.
Next day when same issue occurs then extreme Apology.
Take Back up on computer and Icloud both and contact apple support once its done
Call apple support again.
Factory Reset by erase all contents and setting options. Once one call back again.
wait and analyse for a whole day after setting up apple ID and data.
Wifi Issue stil exists.
Call apple support again
Between all this I had to explain the issue each time to a new representative. This above process I have gone through at least 7-8 times. Please go and refer your call notes.
So finally i got to know after escalating it several times and one of your supervisors told me that the issue is a hardware issue and it can only be replaced as they have tried it all.
Supervisor assured me that he has recommended it to be replaced in notes and asked me to visit a center.
I called in local distributor and set up an appointment, unfortunately couldnt make it. So call them to reschedule as I am working women so i dont have all the time in life to keep interacting with associate after associate so thought of walking in to an apple store near by and lodge a complaint. The supervisor updated me that I have warranty left and it will be replaced without any cost and also if i report and issue in warranty and if apple is not able to resolve it so the warranty stands true until its completely resolved after customer's consent.
I went in to give my phone to the tech support and they kept it for analysis and came back saying the issue doesnt exist. I was getting a disconnection in my WIFI every now and then. My Data plan was always used and i fortunately have a proof of that.
Customer rep told me talk to apple support and if they say we will replace it. One more place added where customer has to go.
Now and back to square one - They say phone is damaged - we cant replace it. First of all the phone is not damaged and you guys are just finding reasons to not replace a faulty phone.
It randomly disconnects and its listed as a known issue on your website too. had this not been listed i would have never thought its the phone. Then I started to observe that its the phone that makes a disconnection and not the WIFI connections as it was everywhere home, office and at friends place.
Best i can do is call you guys when this happens if you guys promise me that the tech employee of apple can come to whatever location i suggest at that point and do not be surprised if the phone behaves normal when the person arrives as its random.
Now you want pictures of my phone and you want to analyse further.

After making an appointment and waiting over a week I was a few minutes late for my appointment I was told by apple I would have to make a new appointment. The shop was Chatswood in Sydney and the manager Mathew was very pathetic. I travelled 1 hour each way and was treated very poorly I must comment and say this was my first Apple devices and I will never understand how come people are buying these devices. The apps seem really good if only the hardware and the support could match. I really wish this manager all his best to Matthew in his next position somewhere else he obviously should not be in the position of managing an Apple store.

My battery still won't hold a charge. Can't Apple get me a new iphone under warranty?

I have an iphone 4S. With no apps running it will die in six hours on standby. I've tried everything on the support page, rebooting, restarting, reloading the software, and it makes absolutely no difference. I've been to the Genius bar and they just wipe everything and hand it back to me with a new OS. After spending hours to restore everything it is back to the usual battery drain. If I actually use the phone then it lasts only a couple of hours at the most. Apple has dragged this out for 11 months and I'd like a new phone. Is there any way to get them to give you one or do they just wipe, add the OS all over again and hand it back for 12 months until the warranty expires?

You would have to ask Apple. ONLY they can determine if the iphone is defective or not

Replacing an iphone under warranty?

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