Replacing Home HUB 5

So I want to replace my Home Hub 5. The wireless connection is inconsistent and keeps dropping out. However I'm not sure what type of router I will need to get, as some googling as shown that my old Netgear DGN2000 won't work.
I'm looking at the Netgear N900 but would like to try and get something a little cheaper. However I'm not sure if say going for the N600 would require me to buy an external modem.
At present my HH5 is hooked up via the DSL, to one of these - E-commerce links not allowed.
Any suggestions? Something for around £80 that I could wander into Currys and pick up would be excellent.

Asch wrote:
So I want to replace my Home Hub 5. The wireless connection is inconsistent and keeps dropping out. However I'm not sure what type of router I will need to get, as some googling as shown that my old Netgear DGN2000 won't work.
I'm looking at the Netgear N900 but would like to try and get something a little cheaper. However I'm not sure if say going for the N600 would require me to buy an external modem.
At present my HH5 is hooked up via the DSL, to one of these -
Any suggestions? Something for around £80 that I could wander into Currys and pick up would be excellent.
Hi.
Is the wireless dropouts for apple products such as iPads, iPhones etc ? If so - then this could due to the dual wireless "technology". The hub 4/5 use 2.4 & 5.0GHz, but unfortunately both the wireless names are the same. Apple products by default use the 5GHz spectrum, which has a lot less distance coverage.
If you go into the hub admin settings, you can turn off the 5GHz option - or as a minimum alter the wireless (SSID) name, say putting ".5" at the end. This will mean that the iPhones etc will either need to be setup to choose the wireless again (hence choose the non ".5" one), or they might choose their existing name already set and use the 2.4Ghz - giving a moch bigger/better coverage.
Certainly worth a go
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

Similar Messages

KEITH BEDDOE - WIRELESS ROUTER TO REPLACE HOME HUB...

Dear Keith - I am new to this site and don't normally subscribe to this type of thing and from reading the forum, you may be the man I need!
Have had my Home Hub 3 for a year now (not on infinity) and have had enough. I have spent endless hours on phone to BT, switched channels, WPA/WPA2 etc - but this router just will not work consistently with all our devices. (If I take the devices to work, or anyone else's house who doesn't have Home Hub 3, they work fine), further, everything else worked fine on my old Home Hub 2 but the signal strength wasn't enough to make it round my house, thus I changed to Home Hub 3. The devices are all set up to Home Hub 3, but I constantly have to reset it because it keeps losing touch with devices. If I reset then everything is fine but then some devices (normally HP, Blackberry, Kindle and Nintendo DS) will start dropping signal.
I have now decided to invest in another wireless router, I have searched the forum but am unsure if any of the suggested products are suitable, so, can you suggest something?
I connect the router via the phone line (is this ADSL) and wireless everything. We have quite a large house, so it needs to cover a good range, and easy to set up because I am a complete novice at all this. These are the items we run on it (there's alot, we are a big family) .....
IPhone x 3
IPad x 1
IPod x 1
Blackberry Playbook x 1
Blackberry Phone x 1
Nintendo Wii x 1
XBox x 1
Nintendo DS x 2
Kindle x 2
Netgear thing for Sky Anytime x 1 (sorry, can't remember what that gadget is called)
HP Laptop x 1
HP PC x 2
HP Printer x 1
I just want a router that will sit prettily on the table and do it's stuff and that I don't have to keep resetting to get a signal from it....
Thanking you in advance for all your help....

As Bullitt says, there are quite a few choices, but the TP-Link TD-W8960N 300MBPS Wireless N ADSL2+ Modem Router is a popular choice.
It does have external aerials, so coverage should be fairly good. Bear in mind that all wifi routers have the same power output, so router placement and aerial quality are important.
Things like PCs and gaming console are best connected using powerline adapters, and not wireless.
See
Network connection problems and possible solutions
PS Please could you leave the subject of this thread as WIRELESS ROUTER TO REPLACE HOME HUB 3
without my name at the front, as otherwise I will miss it. It was another forum member who alerted me to this thread.
As long as my name is in the main text of your message, my automatic software will notify me.
Thanks
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Replacing Home hub 3 as router, what info do I nee...

How do I go about finding the authenication required to connect a third party router to my residential Broadband and any other configuration bits and bobs?
For various reasons I am looking to replace the Home hub 3 with a Cisco 1720 router. I plan on maintaining the HomeHub as just an Access Point, adding cabling and putting in Ethernet throughout my house so I can do lots of interesting things as I study for CCNA and MCSE.
The 1720 is somewhat speed limited, but can route packets faster than I can currently get off my residential broadband. If we ever get FTTC then I'll need to upgrade but my exchange (NSFIN) only has ADSL Max, and I know of no plans to upgrade it at all.

ADSL uses PPPoA. (Point To Point Protocol Over ATM)
If you use a different router with ADSL, then you need to make sure that the authentication is set to PPPoA.
You can use a user name of [email protected] and a password of bt
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Replace Home Hub 4 with Netgear DGN2000?

I recently switched to BT Broadband from NewNet and replaced the Netgear DGN2000 ADSL wi-fi router that I had been using with the Home Hub 4 supplied by BT.
I am finding that the wi-fi coverage provided by the Home Hub 4 is not as extensive as that provided by the DGN2000.
Can I replace the Home Hub 4 with the Netgear DGN2000 and, if so, what username and password would be required to access BT?
Solved!
Go to Solution.

I would suggest that you start by resetting the Netgear to factory default, to remove any existing configurations. Then start again via the setup wizard, if there is one.
You normally need to enter a password in the second field, use a password of BT.
Encapsulation: PPPoA (PPP over ATM)
Multiplexing Method: VC-BASED
VPI: 0
VCI: 38
Normally if it fails to authenticate, you are automatically directed to a BT Wholesale website.
I am assuming that you are still on an ADSL connection, and not BT Infinity with the Openreach modem?
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Replacing Home Hub, Keeping OpenReach Modem

I would like to swap out the HH3 for my Draytek 2820.
Yesterday I set it up, using it's WAN2 configuration.
When I finished setting it up when I opened any page I got this message, which was at address: http://62.6.38.125/index.html:
You have been connected to this page due to one of the following reasons. You must now shut down your browser and Internet applications before attempting to reconnect.
The BTWholesale access circuit to your Service Provider is currently down.
Your service should be resumed soon.Or
You are testing your local connection to BT using
'bt_test_user@startup_domain'Or
You are testing your connection to your Service Provider using 'bt_test_user@domain' where domain is your Service Provider domain name.Or
Your Service Provider is currently unable to accept your connection request please wait until service is restored or contact your Service Provider for further information.Or
You have attempted to access an invalid Service Provider domain.
So, I assume my Draytek is talking to the OpenReach modem, and I am being apssed through to the BT network, but I am authenticating incorrectly.
Can anyone guide me? On WAN2 I attempted to use PPPoE and entered my @btinternet.com username and password supplied when I started my order, with an MTU setting of 1400.
Many thanks.

Nothing wrong with posting on every thread,.....but
Posts: 3,463
Registered: 14-12-2011
That is a lot of posts in approx 7 months.
But I quess I don`t own this page either.

Replacement BT Home Hub

I placed a broadband order which was installed last week. As you would expect, as part of the ordering process BT sent a BT Home Hub 4 which was despatched to me but I wasn't in the country so the Post Office left a collection card. However, due to an extended period being away the item was returned from their delivery office to the sender. So I never received it. I have a tracking number confirming this.
A few days before the installation appointment I had still not received the BT Home Hub 4, so I phoed BT and asked them for the status. A replacement Home Hub 4 was shipped which I received.
However, I am now getting asked to return my non-working Home Hub 4 which is of course garbage. I never had one in the first place !
How can I get this sorted ? The call centre are next to useless.

georgemac wrote:
I have never heard anyone have a single positive thing to say about the support when connected to the Indian call centres.
UK call centres are much better at dealing with issues. Don't undertsand why BT are persevering with Indian call centres.
That could be because people usually only come onto a forum to complain about bad service and very rarely about good service. It is also the same when having a conversation with people, they will usually tell you when they have a problem with Customer Services in any walk of life but again very rarely when they have good service.

Regular disconnection from my Home Hub 2.0 on Infi...

For the last year I've been getting regularly disconnected on the wireless from my Home Hub 2.0 router on Infinity - and have to reset to get the connection back (this happens to all phones and laptops connected) - this is despite the blue lights remaining 'on' on the hub. It's now getting more and more frequent (5 times per day) - making skype calling a challenge. Also the line speed degrades and a reset brings this back up. I contacted the help line a few months ago but failed to fully resolve this. In my mind the home hub is faulty and I need a new one - but seems v difficult to get that to actually happen.
I'm on the verge of cancelling and going to another provider now I'm out of contract - any advice?

From the memory, (which is not very good at the best of times), the Home Hub 2 is not infinity compatible. The router needs to be able to support PPoE on a WAN port. The HH2 does not have a WAN port.
Other than that there are lots of threads on here re: unreliable wireless connections. Too many to list all the definitive suggestions. A search should help.
As to BT replacing the router, BT may replace it if it is deemed faulty within the warranty period. If the router is over a year old it will be out of warranty and as it was purchased by you as part of the contract it will be your problem to sort out.
Many on here have replaced or not even used the supplied router. As long as the replacement supports PPoE and has a WAN port, (i.e. Cable router), you should be OK. There as also a growing number of routers that are VDSL capable so it may be a consideration to replace the modem as well. With regards to router replacement this thread may be of interest.
http://community.bt.com/t5/BT-Infinity/List-of-Routers-to-replace-Home-Hub-3/m-p/298203/highlight/tr...
Dave

Poor service and the saga of the Home Hub 2.0

Since upgrading to Total broadband 3 earlier this year, I've had problems with the Home Hub 2.0 (type a). It keeps locking up/crashing. Its the home hub rather than the broadband connection, which when used with a Linksys modem router works fine.
I've run through usual fault finding and rectification - hard reset, plugging into test socket, countless line tests. of course trying to get BT call centre staff to understand its the home hub thats playing up/at fault, not the connection, is like banging ones head against a very hard wall. For a piece of equipment less than a year old it should work without problem. And I was tempted to go to PC world and buy a replacement modem, but decided to preserve with BT's 'help' desk.
Over the past 3 or 4 months I've probably made one help desk call about the same issue each month. Have to repeat myself time and time again and get fobbed off with another excuse, or promise of call back.
Eventually got through to a supervisor - after insisting when a call log was closed and marked 'resolved' when we were still having the problems and hadn't had a call back. Repeated my issues for the 4th or so time, went through what I had done to date (restore to factory settings, checking its logs, etc etc) he finally consented to send a replacement home hub.
I get an email telling me it would be delivered on the 6th before 6pm. But of course it wasn't. And I did as the email said, and tried to phone the number to say it hadn't arrived only to get an answer phone message saying the help desk was shut.
So wasted my lunch break today on the phone to BT trying to find out where it was, only to learn that BT had posted it to a previous address which I haven't lived at for 4 years. Well done BT, it takes real skill to be that rubbish.
Fingers crossed another new one is on its way to the right address.
I have however a couple of questions, which as I can't face phoning the call centre again I thought I'd post on here:
1) How on earth did BT manage to send the replacement home hub it to the wrong address? Especially since the original one was sent to the correct address & my delivery address is set correctly on the web portal and the agent handling the call confirmed the address? - and what are you going to do to ensure it doesn't happen again (dare I mention data protection - as the home hub pack presumably has some personal details on it..)
2) In the final call today I was asked for my date of birth and mothers maiden name so they could add it to the account - afterwards having not been asked by BT for this before on countless calls I wondered is this standard practice - or should I now be worried?
3) How do you have a sensible discussion with someone - preferably in the UK - about the customer experience? As mine as has been rubbish (you might be able to tell from the tone of this post), and I'm regretting ever having upgraded and wishing I had instead gone to another broadband provider.
4) Given that issues with certain models of home hubs seem to be known issues (at least to google) why do the call centre agents always focus on the broadband connection -(typical conversation with an Agent "..so your connection keeps dropping", Me: "No the connection is fine. The home hub has crashed again". Agent "So your connection has dropped"? and on and on) rather than actually listening to the customer. (Can you reset it - yes already have, several times and so on)
Any answers from a moderator would be welcome.
I am actually happy with BT's broadband product, and don't want to have to go through the hassle of changing provider, I'm just disgruntled at how bad the home hub has been, and how poor the customer service has been.
Thanks.

Hi EKandrew,
To be honest I have not heard of the hub locking up before. The questions you have been asked by our helpdesk are aimed specifically at your connection as most problems tend to occur here, either with slow speed or hub drops etc.
Could you be more specific in how the hub locks/crashes? What do you notice when this happens? What way do you have your connection set up?
As much info as possible would help
In answer to your questions:
1/ Sometimes we have an old address still on your account and this has not been updated for packages/correspondance.
2/ Nothing to worry about, we ask these questions for additional security. If you have quoted your account number previously this is normally enough for most things however the advisor probably just noticed we didnt have this info on file.
4/ As above, this is not a common problem and most issues that come to us are to do with your connection.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Defective Home Hub 5 - how to get a replacement

In addition to all my trouble with BT TV in combination with Infinity 3 FTTP (https://community.bt.com/t5/YouView-box/No-BT-TV-with-Infinity-3-4/td-p/1110464), I also received a faulty Home Hub 5. THe internet connection drops every few minutes and it is completely unusable. As soon as I connect my Home Hub 4 with the same cables, the connection is perfectly stable.
I contacted BT by e-mail and after several useless exchanges telling me that it could have external reasons or the wiring could be the problem (no it can't, as it is working with the HH4), I was asked to provide a time I am at home and reachable, so that someone can call me and check the HH5 connection. This Saturday morning I got a call and was told that they cannot help me as I have FTTP (what a surprise, it is visible in my account and I mentioned having Infinity 3) and they have to transfer me to the Fiber team. The forwarded call got lost after no one picked up and I received this e-mail:
"As per the conversation we had over the phone I have transferred your call to the FTTP desk, as we are from the copper line desk we cannot proceed further to deal this issue. You can also try reaching them at 0800 800 151 (12pm to 8pm Mon - Fri). Please do write back to us for further queries." I.e. I got forwarded to a team that was not even available today.
So to summarise:
- It is completely obvious that my Home Hub 5 (I paid £50 for) is faulty and just needs to be replaced
- Instead BT is wasting my time again and again giving me completely random reasons why it might not work
- While I mentioned it multiple times and it has to be visible in my account, I apparently was contacted by the wrong team for days
- While BT offers Infinity 3/4 FTTP they don't seem to have any idea how to support / handle it. They cannot give me BT TV, they cannot even give me any kind of support with a faulty router
It is just absolutely incredible ...

Doesn't help you but why did you buy a HH5 if your HH4 was working OK?
Try a factory reset of the homehub by pressing a pin
into the recess button on the rear for about 20 seconds.
lf that doen't help recontact BT sales where I presume you got the HH5 from and inform them its faulty and you want it replaced or your money back.

Home Hub 3b replacement

replaced it with an Asus RT-N66U, some say it is really easy to setup, some say it is hard, for me, I was about to throw it back in the box and take it back for a refund, then it suddenly started working.... typical... but once working, it works without any issues providing you can get your head around the menus and settings.... I'm sure they could have made it easier/simpler
streamed a few youtube videos, over 1 hr each without any dropouts, previously drop outs were between several minutes to 30 mins approx, making watching youtube videos impossible, or any kind of streamed video, it isn't just video, normal surfing, checking emails etc would cause it
come on BT, the Hub is clearly faulty, or is that how you programmed it?
went through 2 HH3B and 1 HH3A, shame really as I think it looks better than the Asus
amyway, pull a finger out BT and sort the Home Hub out! we shouldn't have to purchase a router to replace the HH

as has been posted I have likewise used the home hub since the HH1 with no problems of any type with them
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Why was my order to replace a faulty Home Hub canc...

Having been told last Thursday by one of BT's technical support team in India that my Home Hub was faulty, I was assured that I would receive a replacement within a couple of days, followed by a phone call between 2 and 3 pm yesterday afternoon to ensure that it had arrived safely.
As I received neither a replacement Hub, nor the phone call, I contacted them again this afternoon, only to be told that my order had been cancelled "for technical reasons", and the representative to whom I was speaking seemed unable to explain why this had happened, and just kept apologising.
She has now placed another order, and this time has given me the actual order number, but has told me that I will now have to wait another two or three days, during which time my broadband is still almost unusable.
This is NOT the level of service I expect to receive from BT, and I would like to escalate my complaint.

then to get an engineer who carries the modems you will need to agree the terms - charge if your fault before they will arrange an appointment
don't know if this helps http://bt.custhelp.com/app/answers/detail/a_id/12439/c/
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Replacing my Home Hub 4?

Hi I want to replace my home hub 4 because it has a poorer wireless signal than my home hub 3 I would like to get a router that has a VDSL modem build in so. Don't have to have the white open reach box is this possible? If it is would I just need to find a router that says VDSL after it?

I also agree separateis better but BT obviously disagree hence the HH5 all-in-one from the early information/stats
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Bt home hub replacement? TP LINK TD-W9980

I have seen this available from bt site selling this one
TP LINK TD-W9980.
Over 170 quids.... Amazon selling for over 70 quids.
Can I use this to replace BT Home hub 5 that I got for free when I joined bt infinitiy 2 few months ago?
If so, what settings would I need or do I just simply plug in and it will recognise the BT inifinity broadband? Do I need to inform BT about not using BT home hub but using an alternative hardware to use infinity 2?
Cheers
Alban

wedding wrote:
Looking at the specs it supports 802.11b/g/n with 2.4 GHz and 5GHz wireless capability but NOT 801.11ac ie it is not a simultaneous dual band router!! Just in case you thought it did.
Check out the specs. It has simultaneous dual band 2.4Ghz and 5Ghz.
http://uk.tp-link.com/products/details/?model=TD-W9980#fea

Can I replace a home hub with a decent adsl modem?

I have several PCs, laptops, an internet TV, a couple of apple TVs, ipads, phones etc in my house and am fed up with them not communicating properly.
So after reading how reliable they were, and given the fact I have somehow become an apple fanboi without meaning to, I opted for an airport extreme.
The intention is to use this to create my wireless network & have the homehub just deal with the broadband... sadly it seems this is not possible. I can't disable the wireless on the homehub and supposedly I need to have it to deal with assigning IPs.
I could live with this if it works, but it still causes issues - computer to computer communication is flawless, as I hoped, but the internet is patchy.
I am sooo fed up with this it is not true - not including the time wasted with homeplug networking & airport express too - I want to bin the POS that is the home hub and have complete control over my setup. I don't need a stupid broadband phone and I don't use FON!
Can I buy an adsl modem that does nothing except get my broadband into my airport extreme network?
Alternatively is it worth me hassling BT until they give me a homehub 3 - is this any better?
Cheers.
Solved!
Go to Solution.

I did take a quick glance at the manual and it seemed to do what you need, but it may be worth taking a closer look yourself, its on the TP-Link website.
The only issue I can possibly see, is the PPP authentication.
Normally the home hub will authenticate internally using PPPoA, this will bring up the Internet connection.
If you are using the TP Link as purely an ADSL modem, then your Airport Extreme will be authenticating using PPPoE.
I am not 100% sure whether that will bring up the PPP session. It would certainly do on an Infinity connection, but I have never tried it on an ADSL only modem.
I would imagine that is should work, as the modem will be bridging the connection from the ATM side.
You can use a PPPoE user name of [email protected] and a password of bt
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BT Infinity / Home Hub 5 - Replace With Apple Time...

First post, so bear with me!
I've been a long time user of BT Broadband and the subsequent Home Hubs, having used the Home Hub 3, 4 & now 5.
I'd like to rip out the Home Hub 5 and just use the Apple Time Capsule, can this be done or do I still need to keep the Home Hub 5 (All the posts on here seem to allude to BT Customers having a separate white modem, I don't have this, just the router and the two sockets in the wall plug).
There seems absolutely no point buying the Time Capsule if I have to keep the BT Router! Well, maybe there is but I don't want the router and the Time Capsule!!
Can I just plug in the relevant cable from the top wall socket box straight into the Time Capsule, don't know.
Any advice gratefully received!
Many thanks.

no you need a modem as well
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Replacing Home HUB 5

Similar Messages

Maybe you are looking for