Replacing Home Hub, Keeping OpenReach Modem

I would like to swap out the HH3 for my Draytek 2820.
Yesterday I set it up, using it's WAN2 configuration.
When I finished setting it up when I opened any page I got this message, which was at address: http://62.6.38.125/index.html:
You have been connected to this page due to one of the following reasons. You must now shut down your browser and Internet applications before attempting to reconnect.
The BTWholesale access circuit to your Service Provider is currently down.
Your service should be resumed soon.Or
You are testing your local connection to BT using
'bt_test_user@startup_domain'Or
You are testing your connection to your Service Provider using 'bt_test_user@domain' where domain is your Service Provider domain name.Or
Your Service Provider is currently unable to accept your connection request please wait until service is restored or contact your Service Provider for further information.Or
You have attempted to access an invalid Service Provider domain.
So, I assume my Draytek is talking to the OpenReach modem, and I am being apssed through to the BT network, but I am authenticating incorrectly.
Can anyone guide me? On WAN2 I attempted to use PPPoE and entered my @btinternet.com username and password supplied when I started my order, with an MTU setting of 1400.
Many thanks.

Nothing wrong with posting on every thread,.....but
Posts: 3,463
Registered: 14-12-2011
That is a lot of posts in approx 7 months.
But I quess I don`t own this page either.

Similar Messages

Home Hub 3/Openreach Modem

Hi guys
I've recently placed my Infinity order and am currently awaiting for my equipment to be delivered on Tuesday.
I'm wondering if everything's correct as I'm reading on here that I need both the Home Hub AND the Openreach modem? Is this right? The reason I ask is because my account's dispatch note just mentions that the Home Hub has been dispatched with no mention of an Openreach Modem?
If somebody could please clarify then that would be great.
Solved!
Go to Solution.

Well my brother use to work for B.T ( 40 years service ) but retired now ,he work on Open Reach for the last year up till December 2011 and he told me the Engineer carrys the Modems on his Vans and as stated they bring the modem with them .Its just the Home Hub they post to you
JamJar62

KEITH BEDDOE - WIRELESS ROUTER TO REPLACE HOME HUB...

Dear Keith - I am new to this site and don't normally subscribe to this type of thing and from reading the forum, you may be the man I need!
Have had my Home Hub 3 for a year now (not on infinity) and have had enough. I have spent endless hours on phone to BT, switched channels, WPA/WPA2 etc - but this router just will not work consistently with all our devices. (If I take the devices to work, or anyone else's house who doesn't have Home Hub 3, they work fine), further, everything else worked fine on my old Home Hub 2 but the signal strength wasn't enough to make it round my house, thus I changed to Home Hub 3. The devices are all set up to Home Hub 3, but I constantly have to reset it because it keeps losing touch with devices. If I reset then everything is fine but then some devices (normally HP, Blackberry, Kindle and Nintendo DS) will start dropping signal.
I have now decided to invest in another wireless router, I have searched the forum but am unsure if any of the suggested products are suitable, so, can you suggest something?
I connect the router via the phone line (is this ADSL) and wireless everything. We have quite a large house, so it needs to cover a good range, and easy to set up because I am a complete novice at all this. These are the items we run on it (there's alot, we are a big family) .....
IPhone x 3
IPad x 1
IPod x 1
Blackberry Playbook x 1
Blackberry Phone x 1
Nintendo Wii x 1
XBox x 1
Nintendo DS x 2
Kindle x 2
Netgear thing for Sky Anytime x 1 (sorry, can't remember what that gadget is called)
HP Laptop x 1
HP PC x 2
HP Printer x 1
I just want a router that will sit prettily on the table and do it's stuff and that I don't have to keep resetting to get a signal from it....
Thanking you in advance for all your help....

As Bullitt says, there are quite a few choices, but the TP-Link TD-W8960N 300MBPS Wireless N ADSL2+ Modem Router is a popular choice.
It does have external aerials, so coverage should be fairly good. Bear in mind that all wifi routers have the same power output, so router placement and aerial quality are important.
Things like PCs and gaming console are best connected using powerline adapters, and not wireless.
See
Network connection problems and possible solutions
PS Please could you leave the subject of this thread as WIRELESS ROUTER TO REPLACE HOME HUB 3
without my name at the front, as otherwise I will miss it. It was another forum member who alerted me to this thread.
As long as my name is in the main text of your message, my automatic software will notify me.
Thanks
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Replacing Home HUB 5

So I want to replace my Home Hub 5. The wireless connection is inconsistent and keeps dropping out. However I'm not sure what type of router I will need to get, as some googling as shown that my old Netgear DGN2000 won't work.
I'm looking at the Netgear N900 but would like to try and get something a little cheaper. However I'm not sure if say going for the N600 would require me to buy an external modem.
At present my HH5 is hooked up via the DSL, to one of these - E-commerce links not allowed.
Any suggestions? Something for around £80 that I could wander into Currys and pick up would be excellent.

Asch wrote:
So I want to replace my Home Hub 5. The wireless connection is inconsistent and keeps dropping out. However I'm not sure what type of router I will need to get, as some googling as shown that my old Netgear DGN2000 won't work.
I'm looking at the Netgear N900 but would like to try and get something a little cheaper. However I'm not sure if say going for the N600 would require me to buy an external modem.
At present my HH5 is hooked up via the DSL, to one of these -
Any suggestions? Something for around £80 that I could wander into Currys and pick up would be excellent.
Hi.
Is the wireless dropouts for apple products such as iPads, iPhones etc ? If so - then this could due to the dual wireless "technology". The hub 4/5 use 2.4 & 5.0GHz, but unfortunately both the wireless names are the same. Apple products by default use the 5GHz spectrum, which has a lot less distance coverage.
If you go into the hub admin settings, you can turn off the 5GHz option - or as a minimum alter the wireless (SSID) name, say putting ".5" at the end. This will mean that the iPhones etc will either need to be setup to choose the wireless again (hence choose the non ".5" one), or they might choose their existing name already set and use the 2.4Ghz - giving a moch bigger/better coverage.
Certainly worth a go
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

Replace Home Hub 4 with Netgear DGN2000?

I recently switched to BT Broadband from NewNet and replaced the Netgear DGN2000 ADSL wi-fi router that I had been using with the Home Hub 4 supplied by BT.
I am finding that the wi-fi coverage provided by the Home Hub 4 is not as extensive as that provided by the DGN2000.
Can I replace the Home Hub 4 with the Netgear DGN2000 and, if so, what username and password would be required to access BT?
Solved!
Go to Solution.

I would suggest that you start by resetting the Netgear to factory default, to remove any existing configurations. Then start again via the setup wizard, if there is one.
You normally need to enter a password in the second field, use a password of BT.
Encapsulation: PPPoA (PPP over ATM)
Multiplexing Method: VC-BASED
VPI: 0
VCI: 38
Normally if it fails to authenticate, you are automatically directed to a BT Wholesale website.
I am assuming that you are still on an ADSL connection, and not BT Infinity with the Openreach modem?
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Replacing Home hub 3 as router, what info do I nee...

How do I go about finding the authenication required to connect a third party router to my residential Broadband and any other configuration bits and bobs?
For various reasons I am looking to replace the Home hub 3 with a Cisco 1720 router. I plan on maintaining the HomeHub as just an Access Point, adding cabling and putting in Ethernet throughout my house so I can do lots of interesting things as I study for CCNA and MCSE.
The 1720 is somewhat speed limited, but can route packets faster than I can currently get off my residential broadband. If we ever get FTTC then I'll need to upgrade but my exchange (NSFIN) only has ADSL Max, and I know of no plans to upgrade it at all.

ADSL uses PPPoA. (Point To Point Protocol Over ATM)
If you use a different router with ADSL, then you need to make sure that the authentication is set to PPPoA.
You can use a user name of [email protected] and a password of bt
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Configure Home Hub 5 as modem only?

Yesterday I received my BT Home Hub 5, plugged it in and it worked on my existing 4mb ADSL broadband connection. On Monday I will be switched to 76mb Infinity 2, so what's the problem?
I have a lot of IT kit as I run an IT business and often work from home. Before Chistmas I purchased a Netgear DGN4000-100UKS N750 Dual Band Wireless ADSL2+ Modem Router to accompany my existing Netgear R7000 Nighthawk. The Nighthawk is setup downstairs and acts as a wireless router only, with the new DGN4000 being my modem + wireless router upstairs. Both share the same SSID's so that when wandering around the house, there is full wifi coverage with devices seemlessly switching between them. There are lots of useful features on both routers, many of which I use to control access, including IP address reservation as I need to ensure some of my kit ALWAYS gets the same IP address.
Needless to say I've invested a lot of time and effort getting my home network setup and it works very well.
Enter the BT Home Hub 5. This is clearly aimed at the general public and is a simple "plug and play" device, with barely any additional features. It was my hope to continue using the Netgear DGN4000 as my modem router when I got BT Infinity, but I only realised yesterday (after finally performing some research) that BT Infinity uses VDSL and the DGN4000 is ADSL2+ compatible, so the modem will not work from Monday!
Never mind, I thought, I will simply configure the BT Home Hub 5 to be a modem only and continue to use the powerful routing features of the DGN4000, however, this doesn't seem to be possible.
Has anyone any experience of using the BT Home Hub 5 as a "modem only" despite not being able to switch off the router functionality? I can obviously switch off the wifi, but what about the cabled connections? I'm aware I can connect my DGN4000 to the Home Hub and my suspicion is that I could setup the IP addresses such that the DGN4000 is the gateway for all devices (as it is at the moment) and so will continue to issue IP addresses using DHCP.
If anyone has already done this or tried to do this I would appreciate a heads up. Is it possible? Does it work well? Am I wasting my time even trying and I should just purchase a decent VDSL compatible modem router that provides more than basic settings?

Having spent most of today researching and "playing", I've now managed to get the HH5 to work alongside all my existing kit. Hopefully this should continue to be the case tomorrow when BT Infinity 2 is switched on at the cabinet.
To summerise, my existing setup includes two Netgear modem routers configured as follows:
- DGND4000 - This is used as the modem and a wireless router (dual band). It is also the DHCP server and has the IP address reservation table setup.
- Nighthawk R7000 - Configured as a dual band wireless access point, so NO modem or DHCP functionality. As part of the AP config, the Gateway IP address is set to that of the DGND4000, so any devices connecting to this router will be routed through to the DGND4000. The purpose of this second modem router is simply to give a greater range as a single wireless router will not cover the whole house.
For information, the IP range on the DGN4000 DHCP is set to use the 192.168.0.* subnet.
I tried various configurations, but any time both the DGND4000 and HH5 were included on the network none of the clients could get internet access. Even when the HH5 showed a blue light, indicating a successful internet connection, it appeared that the DGND4000 was still trying to get its own internet connection, probably because none of the config told the DGND4000 not to do this! Even connecting the HH5 into the WAN port of the DGND4000 didn't prevent the DHGND4000 from trying to get an internet connection, which surprised me (not sure why it should!). Whenever the DGND4000 couldn't get an internet connection, none of the clients connected to it could reach the internet - to be expected really! Of course, I also had to ensure the HH5 was on the same subnet (this was my thinking at the time). This wasn't too onerous, but required a direct connection to a laptop that wasn't on the network and that had a static IP address set to the default subnet provided on the HH5 (192.168.1.*). This was also required due to DHCP being turned off on the HH5.
Anyway, enough about the problems I encountered, what was the solution?
It's simple really and is thanks to the following article:
Setup a Second Wireles Router on Your Home Network
The title is a little misleading as in my network setup I already have two wireless routers and this is achieved by configuring one of them as an Access Point.
The trick to getting the HH5 to act as a modem is to put it in its own subnet and to then bridge between the two subnets identifying the HH5 as the WAN!
Here's some detail behind the configuration I performed:
HH5
Turn off both wifi bands
Turn off DHCP (probably not necessary, but I feel it is a cleaner solution)
Leave the IP range at the default (192.168.1.1 to 192.168.1.256). This is the first of the three options.
Leave the IP address as 192.168.1.254
Plug the HH5 into the mains and into the telephone point. The blue light should eventually be shown indicating it has an internet connection.
DGND4000
This Netgear modem router has "everything" switched on i.e. DHCP, modem, wifi.
Set the IP address to 192.168.0.1 Note: this is a differnet subnet to the HH5 i.e. it is 192.168.0 rather than 192.168.1
The IP range for DHCP is set to 192.168.0.3 to 192.168.0.256. This is how it has always been set for my network. Note: the start IP address of 192.168.0.3 allows for 192.168.0.1 and 192.168.0.2 to be used for my two Netgear modem routers.
Now the clever bit:
Within the Internet settings, change the "Does your internet connection require a login?" to No. This had always been set to Yes on the DGND4000 along with the required account name and password. Setting it to No, removes the password field and provides additional fields to allow LAN details to be entered:
Set the Internet IP Addres as follows:
Use Static IP address
IP Address: 192.168.1.253 (this can be any IP address in the 192.168.1.* subnet as long as it isn't the same as the HH5! I chose a high address, not that it matters as none of my clients are on this subnet anyway). This essentially assigns a local IP address to your Internet connection, which will be used by the LAN to access the internet. Usually, the Internet IP address would be assigned by your ISP (either static or dynamic).
Gateway IP Address: 192.168.1.254 (this MUST be the IP address of the HH5)
Domain Name Server (DNS) Address
Use These DNS Servers
Primary DNS: 192.168.1.254 (again, this MUST be the IP address of the HH5)
Now use a network cable to connect the HH5 to the DGND4000. On the DGND4000 plug the cable into the WAN socket (NOT one of the 4 LAN sockets). Plug the other end of the cable into the LAN socket on the HH5 (NOT the WAN socket!).
Turn on the DGND4000 and hey presto internet access without a telephone cable being connected to it! In terms of lights on the front panel of the DGND4000 the only difference is that the DSL light is no longer on. The internet light should be green (it is getting internet access through the HH5 via the WAN socket) and all other lights are unafected by the config.
I hope this information proves to be useful to someone trying to incorporate the HH5 into an existing network and using it as a "modem only".

Home Hub keep dropping the connection

Hi, getting rather fed up with this now, i have a HH2 and phoned BT and spoke to someone in India he tested what he could and decided to send me another Home Hub 2.0.
In the mean time i changed all the filters on the sky tv and the land line socket, got new HH and fitted it, went to change setting and password and it dropped out, so i did this again and again and again and well you get the idea, same old problem different day, i do downloads and leave the computer on of a night and in the morning i have no connection, not just once but all the time, during the day at anytime i get drop outs frequently and its really gets on my nerves resetting the poxy hub
Any ideas?.....thanks
Daf

Hi, i ran the test and its asking me this
Go to the start menu, click Settings, Control Panel and the Network Connections folder.
Select the Connection that you use to connect to your ISP.
Change the Username to: speedtest@speedtest_domain and blank the Password.
Set this connection as your default and click Ok.
Double click the connection and wait for the message "Connected".
Once this has successfully Connected, click the button below:
I havent got a clue what its on about and i tried, since i posted i have had to reboot the hub 3 times today, not good at all, since i came from a ISP that was better than what im getting and cheaper!
I am on a wireless Belkin N
Im sorry i cant do what the computer is asking as i dont know how, if you can bare with me and list in laymens turns i might be able to do it?
Thanks for your time, shame BT cant come round and sort the mess out ...pigs may fly

Home hub keeps disconnecting and connecting to BTW...

This only appears to be happeneing on my windows 7 desktop computer. None of my other deviices have a problem. However with the desktop every so often the connection will be dropped from BTHub3 and it will instead try to connect to BTWiFi. I have no idea why. Can anyone please help.

There is a guide to wireless connection issues here.
Wireless problems and things you can try, to resolve them
The other issue about BT wifi is covered here.
My computer connects to BT Wi-fi, Openzone or BT FON instead of my BT Home Hub
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BT home hub keeps disconnecting with the same mess...

As post says above my BThomehub for BTinfinity keeps disconnecting ever 15 or so minutes and I have to go and have it automaticly connect again.
It keeps telling me along the lines of
"[email protected] should be set as your username"
"your username is currently [email protected]"
There are no problems around my area.
Is my BT hub breaking down? And what can I do to fix it?

joostlobe wrote:
As post says above my BThomehub for BTinfinity keeps disconnecting ever 15 or so minutes and I have to go and have it automaticly connect again.
It keeps telling me along the lines of
"[email protected] should be set as your username"
"your username is currently [email protected]"
There are no problems around my area.
Is my BT hub breaking down? And what can I do to fix it?
Not on infinity myself, but that just looks daft.
You don't need to use the default of 'bthomehub' before the @, but anything you want.
I wonder if you were to change this, would this error message then disappear....?
-+-No longer a forum member-+-

Wi Fi Light On Home Hub Keeps dropping

I know this subject comes up every now and again but my Blue Wi Fi Light keeps going out every couple of minutes which is causing all my wireless devices to lose connection (very frustrating).
I've tried changing channels and turning everything on and off but could it be a problem that is beyond my powers to resolve?
I hope someone can help,
Phil

There are 13 channels to choose from, if you disable smart wireless.
Smart wireless ony checks channels 1, 6, and 11. These are quite often in use, which is why it keeps retrying them.
See http://bt.custhelp.com/app/answers/detail/a_id/14094/kw/change%20wireless%20channel/c/346,407,410
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

New Wifi home hub keeps dropping

Hi I've recently received a new wifi hub as the old one was faulty.
Speeds in every room are great 20-30Mb but the signal is dropping every 5-6 minutes consistently ? Also my direct speed through my PC has dropped from a consistent 72 to 48? Any ideas?
Have I been capped?

How to turn off "Smart Set Up"
http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...
How to change wireless channels on the Homehub.
http://bt.custhelp.com/app/answers/detail/a_id/14094/c/345
It may be that your line has had DLM (Dynamic Line Management) kick in and slow your speeds down if it saw a fault/problem on your line. If the problem has been resolved DLM will slowly raise the speed back up. This is an automated process and can but not necessarily will take up to two or three weeks.

BT Home Hub keeps knocking it self off after certa...

I Have gone over to BT Infirnty the new homehub knocks it self off then on . well the broadband light does.
Is there any fix for this ?

if you have just started with infinity there is a 10day stabilisation period you can expect some disconnections during this time
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Replacement BT Home Hub

I placed a broadband order which was installed last week. As you would expect, as part of the ordering process BT sent a BT Home Hub 4 which was despatched to me but I wasn't in the country so the Post Office left a collection card. However, due to an extended period being away the item was returned from their delivery office to the sender. So I never received it. I have a tracking number confirming this.
A few days before the installation appointment I had still not received the BT Home Hub 4, so I phoed BT and asked them for the status. A replacement Home Hub 4 was shipped which I received.
However, I am now getting asked to return my non-working Home Hub 4 which is of course garbage. I never had one in the first place !
How can I get this sorted ? The call centre are next to useless.

georgemac wrote:
I have never heard anyone have a single positive thing to say about the support when connected to the Indian call centres.
UK call centres are much better at dealing with issues. Don't undertsand why BT are persevering with Indian call centres.
That could be because people usually only come onto a forum to complain about bad service and very rarely about good service. It is also the same when having a conversation with people, they will usually tell you when they have a problem with Customer Services in any walk of life but again very rarely when they have good service.

Poor service and the saga of the Home Hub 2.0

Since upgrading to Total broadband 3 earlier this year, I've had problems with the Home Hub 2.0 (type a). It keeps locking up/crashing. Its the home hub rather than the broadband connection, which when used with a Linksys modem router works fine.
I've run through usual fault finding and rectification - hard reset, plugging into test socket, countless line tests. of course trying to get BT call centre staff to understand its the home hub thats playing up/at fault, not the connection, is like banging ones head against a very hard wall. For a piece of equipment less than a year old it should work without problem. And I was tempted to go to PC world and buy a replacement modem, but decided to preserve with BT's 'help' desk.
Over the past 3 or 4 months I've probably made one help desk call about the same issue each month. Have to repeat myself time and time again and get fobbed off with another excuse, or promise of call back.
Eventually got through to a supervisor - after insisting when a call log was closed and marked 'resolved' when we were still having the problems and hadn't had a call back. Repeated my issues for the 4th or so time, went through what I had done to date (restore to factory settings, checking its logs, etc etc) he finally consented to send a replacement home hub.
I get an email telling me it would be delivered on the 6th before 6pm. But of course it wasn't. And I did as the email said, and tried to phone the number to say it hadn't arrived only to get an answer phone message saying the help desk was shut.
So wasted my lunch break today on the phone to BT trying to find out where it was, only to learn that BT had posted it to a previous address which I haven't lived at for 4 years. Well done BT, it takes real skill to be that rubbish.
Fingers crossed another new one is on its way to the right address.
I have however a couple of questions, which as I can't face phoning the call centre again I thought I'd post on here:
1) How on earth did BT manage to send the replacement home hub it to the wrong address? Especially since the original one was sent to the correct address & my delivery address is set correctly on the web portal and the agent handling the call confirmed the address? - and what are you going to do to ensure it doesn't happen again (dare I mention data protection - as the home hub pack presumably has some personal details on it..)
2) In the final call today I was asked for my date of birth and mothers maiden name so they could add it to the account - afterwards having not been asked by BT for this before on countless calls I wondered is this standard practice - or should I now be worried?
3) How do you have a sensible discussion with someone - preferably in the UK - about the customer experience? As mine as has been rubbish (you might be able to tell from the tone of this post), and I'm regretting ever having upgraded and wishing I had instead gone to another broadband provider.
4) Given that issues with certain models of home hubs seem to be known issues (at least to google) why do the call centre agents always focus on the broadband connection -(typical conversation with an Agent "..so your connection keeps dropping", Me: "No the connection is fine. The home hub has crashed again". Agent "So your connection has dropped"? and on and on) rather than actually listening to the customer. (Can you reset it - yes already have, several times and so on)
Any answers from a moderator would be welcome.
I am actually happy with BT's broadband product, and don't want to have to go through the hassle of changing provider, I'm just disgruntled at how bad the home hub has been, and how poor the customer service has been.
Thanks.

Hi EKandrew,
To be honest I have not heard of the hub locking up before. The questions you have been asked by our helpdesk are aimed specifically at your connection as most problems tend to occur here, either with slow speed or hub drops etc.
Could you be more specific in how the hub locks/crashes? What do you notice when this happens? What way do you have your connection set up?
As much info as possible would help
In answer to your questions:
1/ Sometimes we have an old address still on your account and this has not been updated for packages/correspondance.
2/ Nothing to worry about, we ask these questions for additional security. If you have quoted your account number previously this is normally enough for most things however the advisor probably just noticed we didnt have this info on file.
4/ As above, this is not a common problem and most issues that come to us are to do with your connection.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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Replacing Home Hub, Keeping OpenReach Modem

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