Replacing keyboard and mouse

I am trying to replace the wireless keyboard and mouse combo on my HP506Q Touchsmart with a Microsoft wireless combo. No matter what I do, the system will not respond to the new ones. Neither the new keyboard nor the new mouse will work. I have down loaded the newest drivers from Microsoft and installed them. I have tried the connect switches on both mouse and keyboard. I have removed and reinstalled the batteries from both. Amy suggestions?

Did you disconnect the little blue USB receiver under the body?
You should aslo be able to go into Control Panel -> Uninstall Programs and uninstall HP Keyboard. You can get your keyboard software back by Start -> PC Help & Tools, Recovery Manager.
... an HP employee expressing his own opinion.
Please post rather than send me a Message. It's good for the community and I might not be able to get back quickly. - Thank you.

Similar Messages

HT3887 my bluetooth says 'Not Available' how do i get it to work again. I have restarted the computer several times and have replaced the batteries in both the keyboard and mouse and yet it still is not working! please help

my bluetooth says 'Not Available' how do i get it to work again. I have restarted the computer several times and have replaced the batteries in both the keyboard and mouse and yet it still is not working! please help

I have had the same problem. It was cured by turning computer off and/or restarting it. I am not sure if once was enough. I think shutting down must cut out whatever it is that blocks bluetooth. Good luck

I have just replaced my mac mini because previous motherboard was damaged. I want to pair with my existing wireless keyboard and mouse but can only pair with thebold mac mini which will not start. Any ideas?

See title. How do I unpair a wireless keyboard and mouse when the previous paired mac mini is damaged and will not start?

You should be able to go to System Preferences -> Keyboard and System Preferences -> Mouse and discover the bluetooth devices.
Also, do you have a bluetooth icon on the top bar of your mac? Should look sort of like this:
If you can figure out which device is which (by trial and error, if nothing else), you can connect to them on this menu.

Keyboard and mouse won't connect to iMac

This morning, I suddenly lost connection between my 27' iMac and the wireless magic mouse. I had just scavenged a pair of batteries from a remote control the other day and while I wasn't notified of low batteries this morning, I assumed those new batteries must be dead. So I replaced them with shiny new ones and.....nothing. Using keyboard navigation, I tried to re-connect but nothing would work. My next step was a restart. This is where the computer lost the keyboard. So, again, I replaced the batteries in the keyboard and went through the initial bluetooth setup assistant procedure when trying to restart without a keyboard. It would find the keyboard, connect to it and then immediately loose it. I never got enough time to enter the password confirmation the setup procedure gives you. I found an old wired keyboard and mouse and got logged in and I've been playing around with the bluetooth setup assistant with no luck. Both the mouse and keyboard go into "discoverable" mode when turned on (blinking green light) and the assistant sees them but will not connect. For the keyboard I get the message "the pairing attempt was unsuccessful. This configuration of Mac OS X and Bluetooth software could be invalid or unsupported." I'm running 10.6.7, update as prompted and haven't done anything out of the ordinary on this machine recently.
Any ideas?

Paul,
I don't think you did anything wrong. I think it was just "one of those things". Things should be OK now.
Give a shout if they aren't.
Regards,
Captfred

HP KBRF3871 Wireless Keyboard and Mouse Dongle

I need an HP KBRF3871 Wireless Keyboard and Mouse Dong
What is the cost?

Hello @richnaz,
I have read your post on how you are looking to replace the wireless dongle for your mouse and keyboard, and I would be happy to assist you in this matter!
To find out your replacement options, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
I hope this helps!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

Keyboard and mouse wont work unless booted in safe mode.

So my keyboard and mouse wont work at all when i start up normally, so i coudnt even log on, then i tried safe mode and i was able to use the mouse and keyboard and log in, then when i loged in i got some messages:
*+System extention cannot be used+*
+The system extention "/system/library/extentions/IOUSBFamily.Kext" was installed improperly and cannot be used. Please try reinstalling it, or contact the products vendor for an update.+
And 2 others: MicrosoftMouse.kext and msdosfs.kext
Im pretty sure how i got this problem, i was using bootcamp and i got this program called MacDrive (bad Idea)and it corrupted my HD or something so i had to use disk warrior to fix it. I also used disk utility in safe mode but there were no errors it said.
and this is probably a hardware problem but i cant use DVD's anymore, my drive will only read CD's now, must be broken....
so ya, i dunno what to do exept get my drive fixed and to a backup and reinstall OS...

Hi
There are no many options which could solve this problem.
It can be a hardware problem or software related issue.
Can you use the internal keyboard within the BIOS?
Check this.
If this would not be possible, I assume the hardware is faulty.
Additionally I recommend testing the keyboard and touchpad using the factory settings.
Recover the notebook and check if the keyboard would functions. Otherwise you will need an helps from an notebook technician in order to replace the keyboard and touchpad

Keyboard and mouse not working

both keyboard and mouse not working. I have changed batteries and checked drivers please help.. thank you
This question was solved.
View Solution.

Thanks for the information, that is exactly what I needed.
If you are having the enter issue when using the wired KB from your old computer that sounds software related with the blog site.
What web browser do you use when on that website?
Connect your wireless equipment back and if you continue to have the issue with the letters repeating then you should inquire about a replacement for what is referred to as "sticky keys". With it being a new unit this shouldn't be an issue.
Let me know if you have other questions.
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

Keyboard and mouse freeze imac

Mouse and keyboard freeze multiple times a day.
Forcing a restart is the only way to access computer when they do.
They will work for a while after restart and do it again.
Batteries replaced in keyboard and mouse.
Mouse even switched with wired mouse, both wireless mouse and wired freeze when keyboard does.

Check your batteries in the wireless hardware.
For the wired hardware see KB Article & do the necessary: http://support.apple.com/kb/HT1379

The keyboard and mouse have stopped 'talking' to the computer. New batteries in both units. Can't write, e-mail, text etc. What do I do next?

The keyboard and mouse have stopped 'talking' to the computer - cursors do not move in response to mouse, right and left clicks do not register and typing does not happen.. Batteries have been replaced on both. The computer seems to be working normally in all other respects. The little green 'on' lights on both the mouse and keyboard light up for ~10 seconds,blink for about 20 seconds, and then go out. Computer shut down and restart did not change the situation. What's next?

Get a wired keyboard and mouse for times like these, also to perform at boot keyboard commands in emergencies.
Step by Step to fix your Mac

Bluetooth Keyboard and Mouse

I jursted bougth a HP Envy 23-o014 All-In-One. It came with a bluetooth keyboard and mouse now they are not working? How can I get this fixed?

I have the same computer - less than 6 months old - and the same problem (which started after an update on 3/12 - ?). The diagnostics I ran told me the keyboard and mouse were no longer compatible with 3.0. I was able to regain function by restarting with f2 to try to correct. Worked fine for a while then the mouse eventually became more and more erratic. On the next restart the keyboard was unresponsive again. The tech guys removed the dongle (from the back panel behind your screen) and plugged into the external port - after that, everything worked fine again ..... until the next restart. Since the system is under warranty, they just replaced the keyboard and mouse. Again everything appeared to work fine so I brought it back home and guess what - same problem! I remove the dongle from one drive to another - then it worked fine again. I restarted to test it, when it came up the screen went immediately to something that said "keyboard error" but went immediately to the hp start screen before I could catch it. When I began to log in after that, the cursor would jump to the left side of the letter I just typed - it would only go back and forth. I removed the dongle and reinserted - problem fixed. This is not how it should work - someone has to know the root cause for this - ?

Bluetooth keyboard and mouse failures

I have brand new PowerBook G4 15" with Bluetooth. I also have brand new Bluetooth wireless Apple keyboard and mouse. I am running 10.4.5. The keyboard and mouse lose contact with the computer on a regular basis, even though they are right next to each other. Sometimes I get the error sign on the computer, sometimes not. Batteries are fresh. Reboot fixes problem. Apple tech support says "interference" might be problem, but I don't have anything nearby except Linksys wireless router. Any ideas?
PowerBook G4 Mac OS X (10.4.5)
PowerBook G4 Mac OS X (10.4.4)
PowerBook G4 Mac OS X (10.4.5)

Over the weekend my BT apple keyboard has been doing multiple strange things as well.
First, the batteries died, something that, of course, happens from time to time. Replaced with the same brand/type as always.
Later in the same weekend then I was typing and began suffering from a strange random keypress problem. Q for instance, began equaling 'ew' while space started equaling '['.
Odd.
I shelved the keyboard with the intent to call Apple today.
Now I get home from work, reconnect the KB, and lo-and-behold, it works! I was thrilled. Now, after 3 hours of use, the same problems start back up. This is obviously therefore not a KB related issue but a software related issue or else it would now reliably do the same key oddities that it had been doing.
I've trashed the BT preferences and am about to restart, but I don't think it's time to buy a new keyboard just yet for those of you having similar BT keyboard problems.

Yosemite update to Mac pro keyboard and mouse not working anymore

Updated to Yosemite on my Mac pro, worked perfect for about 2 weeks then my keyboard and mouse stopped responding, both keyboard and mouse were replaced and still won't work. The computer turns on but won't respond to the USB mouse &Keyboard. Help

I have seen 2 out of the 6 mac pro's in my office do this. I am about to go to the apple store to show them.
When the computer is doing this I have tried using every wired apple keyboard in my office and none of them work. If I try the same keyboards on a windows computer or my macbook they work fine. If I use any non apple usb keyboard they work fine. My problem is if I turn the computer off for a few hours the usb apple keyboard works again so when the computer has been off all night and I pack it up to take it to applecare it is working by the time I get into the store.
I think there is a small flaw in usb port on the mac pro or the apple keyboard that when heated up from use stops the pins from contacting completely. It might be a manufacturing defect and it might be an unintended problem caused by how apple slightly modifies their USB ports.

My Mac wireless keyboard and mouse won't reconnect

My Mac wireless keyboard and and mouse one day disconnected and I can't reconnect. They have new batteries.

Hi Saint Anne,
Happy Thanksgiving Day! Since both of your wireless input devices are not working at the moment, do you have a wired mouse you can use to straighten this out? Here are some troubleshooting steps to try:
Wireless Connection issue
Make sure Bluetooth is turned on
First, choose Apple () menu > System Preferences > Bluetooth and confirm that Bluetooth is turned ON.
The Bluetooth menu bar icon should turn:
Black if Bluetooth is turned ON and no devices are connected.
Light grey with three dots if Bluetooth is ON and at least one wireless device is connected.
Light grey (or disappear completely) if Bluetooth is turned OFF, or if the iMac is unable to communicate with the Bluetooth module.
Refer to the Bluetooth Menu Icon table below for more information on determining the Bluetooth status. If the Bluetooth icon does not appear, or if the menu bar status continues to indicate that Bluetooth is off, restart your computer and then attempt to turn Bluetooth ON again.
Bluetooth OFF
Bluetooth ON and connected to wireless device
Bluetooth menu icon
Bluetooth status
Bluetooth turned on, but there are no devices connected to the Mac. See the "Make sure the wireless mouse or keyboard is turned on" section of this article.
Bluetooth turned on and at least one wireless device is connected. See the "Make sure the wireless mouse or keyboard is turned on" section of this article.
When this icon flashes, at least one wireless device has a low battery. Click the Bluetooth icon to identify the affected device, then replace the batteries.
Bluetooth is off. Click the Bluetooth icon using a USB mouse and select "Turn Bluetooth On". Note: Mac OS X won’t allow Bluetooth to be turned off unless a USB mouse is connected.
Bluetooth offline. Restart your Mac. If the Bluetooth status doesn’t change, disconnect all USB devices and restart your Mac again.
Make sure the wireless mouse and keyboard are turned on.
Mouse
Slide the On/Off switch on the bottom of your mouse to turn it on. Note: If the battery compartment cover is not installed properly the On/Off switch may not function correctly or may be difficult to operate. Remove the battery compartment cover and carefully reinstall it.
When your mouse is on and paired, and the batteries are charged, the indicator light glows steadily.
If your mouse isn’t paired with a Mac, the indicator light will blink, indicating your mouse is in discovery mode and ready to pair.
If the indicator light doesn't illuminate, check to make sure you have two good batteries and that they're installed correctly.
Keyboard
Push and release the On/Off switch to turn on the Apple Wireless Keyboard.
When your keyboard is on and paired, and the batteries are charged, the light will glow steadily for several seconds, then turn off.
If your wireless keyboard isn’t paired with your Mac, the indicator light will begin to blink. This indicates your keyboard is in discovery mode and ready to pair with your Mac.
If the LED doesn't light up, remove the batteries to make sure they're good and that they're installed correctly.
Check preferences
From the Apple () menu, choose System Preferences, then choose Bluetooth from the View menu. The Bluetooth preferences pane will list the Bluetooth devices paired with the computer, the status of the devices (paired or connected), and whether Bluetooth power is on or not.
Click the gear icon and choose "Connect" to connect a device that is powered on.
To set up a new device, click the + icon and follow the Bluetooth setup assistant.
If the Mouse System Preferences pane is open and no wired or wireless mouse is connected, your Mac will immediately start looking for a wireless mouse (with Mac OS X v10.6. For Mac OS X v10.5, the Setup Assistant should open).
Keyboard or mouse intermittently stops responding
Click the mouse
Click the mouse once to reconnect it with your Mac. It may take a moment for the mouse to respond.
Check the battery level of the mouse. Choose System Preferences from the Apple (), then choose Mouse from the View menu. The battery level indicator is in the lower-left corner. Replace the batteries if they are low. Note: Choose Keyboard & Mouse from the View menu with Mac OS X v10.5. For more information on keyboard and mouse battery levels in Mac OS X v10.5, see Desktop computers: Troubleshooting wireless keyboard and mouse issues.
Press a key on the keyboard
Press a key on the keyboard to reconnect it with your Mac. It may take a moment for the keyboard to respond.
Check the battery level of the keyboard. Choose System Preferences from the Apple (), then choose Keyboard from the View menu and select the Keyboard tab. The battery level indicator is in the lower-left corner. Replace the batteries if they are low.
Check for signal interference
Wireless networks that operate on 2.4GHz may cause interference.
Move cordless phone base stations, microwave ovens, and other 2.4GHz electrical devices away from the Mac if you suspect interference.
Keep wireless devices within 10 meters (33 feet) of the Mac.
Avoid putting metal objects between the device and the Mac.
Mouse doesn't scroll up or down or side to side
For mice that have a scroll ball, refer to How to clean your Mighty Mouse.
Check the Scrolling speed slide-control at the top, and make sure the “Scroll” checkbox is checked.
For scrolling side-to-side, make sure the application you’re using supports side-to-side scrolling.
Remember, scrolling is done with one finger, and navigating is done by swiping side-to-side with two fingers.
Navigating moves from page to page in a document or internet browser unlike scrolling.
Mouse does not track as expected (jittery, jumpy, slow, fast).
The Apple Wireless Mouse can be used on most smooth surfaces, however if tracking issues occur try these options:
Choose System Preferences from the Apple () menu, then choose Mouse from the View menu. Set the Tracking slider to adjust how fast the pointer moves as you move the mouse.
Try using a different surface to see if the tracking improves.
Turn the mouse over and inspect the sensor window. Use compressed air to gently clean the sensor window if dust or debris is present.
If multiple Bluetooth wireless devices are in use nearby, try turning them off one at a time to see if the issue improves. Bandwidth intensive devices could affect tracking.
Mouse buttons do not work as expected.
The Mouse preference pane allows users to customize the mouse features to meet their needs.
Choose System Preferences from the Apple () menu, then choose Mouse from the View menu. Set the Tracking slider to adjust how fast the pointer moves as you move the mouse.
Try using a different surface to see if the tracking improves.
Turn the mouse over and inspect the sensor window. Use compressed air to gently clean the sensor window if dust or debris is present.
If multiple Bluetooth wireless devices are in use nearby, try turning them off one at a time to see if the issue improves. Bandwidth intensive devices could affect tracking.
Keyboard has one or more keys that do not respond.
Use the Keyboard Viewer to test whether the keyboard keys are responding correctly when they are pressed.
Choose System Preferences from the Apple () menu, then choose Language & Textfrom the View menu (or International from the View menu in Mac OS X v10.5 or earlier).
Select Input Sources.
Select the Keyboard & Character Viewer checkbox.
Enable the input source for the keyboard layout you are testing by selecting the checkbox next to it.
Make sure that "Show Input menu in menu bar" is enabled.
Choose Show Keyboard Viewer from the Input menu in the menu bar, as shown.
The Keyboard Viewer shows the keyboard layout.
Type the key on the keyboard that doesn’t respond and observe whether the corresponding key highlights on the Keyboard Viewer. If it does, that particular key is functioning correctly. In the sample shown above the shift and command keys are being pressed.
If the mouse keys feature in the Universal Access System Preferences pane is enabled, many of the keyboard keys may not respond as expected.
Try starting up into single user mode to determine whether a software issue is causing the issue.
Cheers,
Judy

Slight Crack on the Keyboard and Mouse...wat shud i do?

I have a slight crack on my keyboard and mouse pad. I really don't know how it appeared coz I always keep my macbook safely and it never fell or anything.
Thanks

This happened to me back in october, the genius actually replaced everything but the bezel around the screen, now this afternoon ive opened my macbook and 2 pieces have come off on the bezel above the ridges at the top, and on further examination the bottom case is cracking too. Are apple still repairing these outside of warranty? ive read on various boards that they are and its a known problem, or theyre not, does it just depend on the genius in question? because i live over an hour and half away from the nearest apple store and im reluctant to go if i cant get it repaired for free.

HP notebook keyboard and mouse not working

Hi
I spilled tea on my notebook. Now the system boots but keyboard & mouse do not work. Therefore I am not able to
login at the windows screen. When I hardboot, on pressing esc it goes to boot menu, but then the keyboard stops working
so I cannot go to safe mode or recovery mode. I also tried pressing F11 to enter BIOS, but it does not work.
I can however access it via LAN and since I had shared the C drive, I was able to recover the data. Do you have any idea
how I can restore the system now ? I do not have the recovery disks.
Are there any particular function keys to press while booting ?
Thanks a lot for your help

Thoughts on a Soggy System:
Have you tried the obvious -- connecting an external keyboard and mouse? If you are not near a store where you can buy these, you can order them online as a set. Almost anything would do and Windows 7 and 8 install basic drivers for most keyboards and mice without problems when the system comes online.
If you have not waited for several days for things to REALLY dry out before attempting to get back onto the system, then you may get away with this yet - if you WAIT for a few days. Chances are not great, but ... ?
If you can get the system to a repair shop, it is not terribly expensive to have the keyboard / touchpad replaced -- assuming that is all that is wrong with the system -- and the repair is not a lengthy process. This might be something you can do yourself if you are skilled, disparate, in a tiny spot on the planet somewhere (without a repair shop), or like these things...
We can check for part numbers and all of that if you are interested. You can search for for yourself, too.
Start at
Support and Drivers
Enter your information -- Look along the colum and Click on Manuals. You are looking for the Maintenance Manual.
If you do not find it, provide your Exact Product number and I will look for you.
Locate the Notebook Product Number
I am pretty sure you are going to have to have some sort of keyboard control over that system to do more than just use the hard drive to do a hard recovery of the data. You are not at that point until you determine that you cannot access the data through the computer itseslf...
You can always send the system to HP and have it repaired. It is not free unless you have the warranty for it - but it is not horrible to do; HP makes the process pretty easy. It might be worth checking if you do not have a local option available!
Contact HP - USA
Good Luck!
Kind Regards,
Dragon-Fur

Replacing keyboard and mouse

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