Replacing Rubber Feet

Hello, I recently got some work done on my laptop as my charging port was damage. There was also some cosmetic damage to the side my laptop. (I didn't know that was covered under warranty, so I was impressed) Anyway in order to access the casing they must have removed one of the rubber feet to access the screws. When I got it back from the HP Repair centre, one of the rubber feet kept coming off and I kept sticking it back on but it just wasn't for staying. So today its came off somewhere and I cannot find it, I've been on the move a lot today so I wouldn't really know where to find it, for all I know its dropped and stuck onto something else and because its not something you generally notice unless you look I never noticed until now. Anyway I read in this thread: http://h30434.www3.hp.com/t5/Hardware-Upgrades-Replacements/Missing-Rubber-feet-on-my-laptop/td-p/4143386 that you can get them from the HP Parts store, so I went there and entered my product number and No Results. I enter my Serial Number and No Results. I enter my product name and...you guessed it - No Results. Serial number: CND441BFVYProduct number: K6C60EA#ABU If anyone could give me any advice on getting replacement feet I'd greatly appreciate it.

Hi , I understand that you are looking for a set of rubber feet for you notebook. I am happy to help with this. Here is the HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook PC Compaq 15 TouchSmart Notebook PC Maintenance and Service Guide On page 31 of 124 of the service guide, you will find this information:
Rubber Kit, includes: 749652-001
Front feet
Rear feet
See if that part number works for you.

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This is what I sent. I'll let you know what happens. Thanks for the input.
Mr. Cook,
I've been a loyal customer for a decade. Recently three of the four plastic/rubber feet fell off of the bottom of my mid-2009 2.8 GHz MBP S/N W89XXXXXXYB. I called the Apple Store I use most often, Aspen Grove in Littleton, CO. I described the problem to a genius. They told me that they would have replacement feet waiting available at the Genius Bar within a week or so at no charge.
I went to the Aspen Grove Store on Wednesday, December 14, to pick up the feet. I met with a young lady named Kacy. She first told me that she would get the feet for me. She then told me that I had to bring my computer in and a genius would install the feet. Then she went in the back for a few minutes, came out and told me that the feet were not available. She said that I needed a whole new bottom piece, but that it would be covered. Kacy went in the back again, came and told me that the bottom wouldn't be covered after all, that my only option was to pay $186 for a new bottom piece.
About that time the business pro, Greg, came up. After hearing the problem he told Kacy that Apple could cover the bottom piece. They then conferred for a few moments, went back in to the back of the store and returned a few minutes later once again reneging on the offer to replace the bottom piece.
I had an appointment, so I voiced my displeasure with Greg and Kacy about being treated like a Yo-yo.
When I had time later in the evening, I called the Aspen Grove store and asked for the store manager. Instead I was directed to a manager on duty (I think), Hailey. I attempted to explained the situation to Hailey, but she continued to interrupt me, characterize Apple employees offers to take care of the problem and then renege on those offers as a "misunderstanding." She was completely intractible and began to take on a tone of taunting me about the situation. Exasperated, I ended the call.
Hoping for a different experience, I went to the Briargate store in Colorado Springs on 12/26. Instead, I received a whole lot of "so what," shoulder shrugging and indifference from the employees there.
Sir, I understand that things wear out and break, but it cannot by Apple's position that the only way to replace three plastic feet that maybe cost 50 cents is by buying a $186 replacement part, can it?
The position and attitude of your employees in this matter is such a sea change from the exemplerary customer service I've previously seen that I'm struggling to understand what's changed at Apple. An ipad 3, iphone 5, new laptops for my wife and I and a desktop workstation are all on the wish list for my growing photography business in 2012, but I'm sure you can understand my new found reticence at purchasing more Apple products if this is the way I will be treated.
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< Edited by Host >

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--Dragon280
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Go to Solution.

yea, it's bs after-sales support. When it first came off (i.e. when I first started this thread, I emailed Lenovo and they created a service request for me with one of their local outsourced company, saying I will be contacted by them). 4 months later, still no contact at all and I had to email them again. Then they created a new service request again and this time the outsourced company called me, telling me I have to bring the machine to them for them to physically see it and there's no other way, not even when I offered to just pay for the **bleep** rubber foot. I live quite far away from the Lenovo support here, and they won't let me buy the **bleep** thing, they insist on inspecting the machine physically. C'mon Lenovo, just sell these to your customer outright since it's obvious they weren't meant to last very long either way (I mean cmon, placing screws behind the rubber foot which needs to be unscrewed for access to the computer hardware for updrades...this rubber foot was bound to come off one way or another...great product design!).
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