Replacing Zen Xtra harddisc quest

hello My Zen's harddisc recently died so I'm thinking about replacing the old harddisc with a new one.Here's my question: what will happen after I'v repaced it's Will my Zen just function again or will I have to install all sorts of software to the HD in order for it to work thanks in advance.

This guide was written for the original Zen, but the same basic concept/steps apply.
The community at nomadness.net also has experienced users who have upgraded their Xtra's dri'ves; here is an example.

Similar Messages

RMA Replaced Zen Xtra, but now it won't S

[size="3" face="Comic Sans MS" color="#0033cc">I just received a Zen Xtra (previous one was replaced because of a Hard Disk problem). I still had my Media Organizer installed with all my tracks ready to be transfered onto the new/refurbished player. Once I connected "Found New Hardware-Zen Jukebox"?window popped up. It then opened a new window stating "[color="#cc0000">The file?'ctpdusb.uns' on Creative Jukebox Family Installation Disk # is needed". [color="#0033cc">The computer recognized my player but would not sync because of this missing file. It gives me an option of where to get the file from but when I click OK, it does nothing. [size="3" face="Comic Sans MS" color="#0033cc">?. I tried to uninstall all Creative Media Organizer and Nomad Explorer files, then re-install?but my computer would not let me. "[color="#cc0033">Could not open Install.Log File"[color="#0033cc"> would appear and cancel the removal.[size="3" face="Comic Sans MS" color="#0033cc">?2. I re-installed the CD anyway, but the player was still missing the file it needed ([color="#cc0000">ctpdusb.uns)? to sync.[size="3" face="Comic Sans MS" color="#0033cc">?[size="3" face="Comic Sans MS" color="#0033cc">?At this point I thought it might be my program and not my player. The last Zen Xtra I had would sync with Win Media Player, so I tried to see if it would sync with WMP0. No luck the same windows popped up.[size="3" face="Comic Sans MS" color="#0033cc">?[size="3" face="Comic Sans MS" color="#0033cc">?Now I'm not sure if it's my player or my program? [size="3" face="Comic Sans MS" color="#0033cc">-Do I just need to get an updated driver? Alot of people seem to have problems after they update their drivers. [size="3" face="Comic Sans MS" color="#0033cc">-Maybe my program and player have different drivers? My Player is Version?.03.02, I'm not sure what Version the installation CD is?[size="3" face="Comic Sans MS" color="#0033cc">?[size="3" face="Comic Sans MS" color="#0033cc">The main thing I would like to know is how do I find this file that is needed? Or better yet how else can I attempt to remove the whole program?

Try:
   - Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Connect overnitht to a charging source then:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Nomad jukebox zen xtra firmware quest

Hello all,
happy to be on the boards. I have a few questions I would like to ask:
) what product do I have? on the front it says "nomad jukebox zen xtra" with 40gb on the side. is it a "zen xtra" or a "nomad jukebox"? I was trying to find updated firmware, but found both "zen xtra" and "nomad jukebox" on the creative site.
2) i've read horror stories of firmware 2..03. is there newer or firmware that works?
3) is there a way to treat this player as a regular hard dri've? as in when I plug it into Windows/Linux (Debian linux), it will be recognized as a regular hard dri've without much trouble?
Thanks all!

Oo
ps.
I didn't mean to take the hard dri've out and use it as a computer hard dri've. I meant: is there a way (maybe changing firmware?) to make the creative plug and play with windows without installing drivers?
An example: I want to go to a friend's house, plug my creative in, and copy a 5gb ISO off his computer. This is assuming he doesn't have the creative drivers.
I read that the 2..03 (or whatever the bad one is called) is supposed to allow this. Any solutions?

Zen Xtra Faceplate questi

Hello, I have a few questions about the Zen Xtras face plate.
I plan on painting all my electronics to match the same. My question is, Will it void my warrenty if I paint the Zen Xtras removable faceplate?
And does anybody know if creative has any plants on marketing faceplates with designs or different colors? I know that the ability to customize MP3 players will draw in more buyers, Just look at the ipods. I hope Creative takes this idea seriously. But they would of done it already if they ever thought it would work.
basicly those are my questions.
P.S. My Zen Xtra has yet to encounter any of the problems that people have experienced on these forums, and i hope it never does. My old Nomad 0GB clunker has survi'ved about 4 years and it still works fine. Its been dropped, hit, battle scared, drowned in Soda, ect. Yet that thing wont die. Thanks Creative.
Happy owner of:
Creative Nomad Jukebox 0GB
Creative Nomad Zen Xtra 40GB

Thank You for your quick reply.
I'm glad I'm able to customize my zen. So many ideas are now running through my mind as to what I can do. I have been painting for awhile and I did a nice job already on my 0GB. painted it jet black and did planets and orbital rings. looks sweet. glow in the dark paint for the rings. when the backlight is on it looks crazy.
Well, time to start drawing some blueprints.
Ya, exchangable faceplates would be great. different colors, designs, happyfaces, astrological signs, anything. I'm sure a Halo2 one would sell extreamly well, heh.
Anyways. Thanks for the answer. Glad to hear it.

Got my Zen XTRA 30GB replacement today - a Rhomba 256

Yihaa!
That is just wonderful. After having waited two weeks for my SECOND replacement Zen XTRA I recieve the worst player Creative has ever shipped - a Rhomba 256MB... I am so happy!
Is there no way of getting compensated for stuff like this? Cat?

I have been on the phone with a guy on the Swedish support team - they are sending out a new 30GB XTRA for NEXT week. I will have to wait another week! Arrgh! This is not standable - how can a company do this?
Is there anyway of being compensated, do you think? I mean ? months of the total ownership time, I have actually not had my player!

Zen Xtra 60GB Replacement Fixe

Hi, my original Zen Xtra suffered the headphone jack fault, and I have just received a replacement from Creative (thanks a lot), and it has a couple of slightly different things on it which weren't on my other one. It also looks like there isn't any room for the headphone jack to move around - so could a Forum Mod please tell me if they have corrected the Zen Xtra's?
Thanks a lot

They definitely implemented a revised fix which included adding epoxy resin and a small piece of reinforcing plastic around the headphone jack. I can't guarantee that yours is a fixed one, but I think the chances that it is are very high.

Zen Xtra 40 GB Questi

Recently I purchased a new charger for my Zen Xtra from the site which took about month or so to arri've. After it arri'ved I added all my albums to the Zen Xtra 40GB player and carried it with me everywhere, then all of a sudden it got stuck at EAX Audio screen, after research, I say most people said to do "Reload OS" so I gave it a go. I got the message "Harddisk Problem" along with noises, after looking this up I saw the best advice they gave on other sites, even here, was to hit it until it worked. So I hit it once on the left side pretty hard and it went to Re-Building Music Library. It then froze on this screen, so I hit it again, now the noise came back. I repeatedly hit it to the point I got angry doing so as it was no use. Now it just turns on, makes a noise that sounds like a dull "click - click" repeatedly as it vibrates, then goes to the Reset screen saying Clean-Up, Reload OS, Format, and Reboot. So I tried every single option there, no luck. I still get "Harddisk Problem". After I've done all my reading I've seen I'd either have to purchase a new harddisk for it, or send it into Creative which I no longer have a warranty for. So my question is, are there any alternati've options? There has to be some way I can do this without having to pay as I no longer have the money to pay for it.

I had this exact same problem with the scroll wheel recently. Luckily I have solved the problem thanks to users here and on Nomadness.net. In fact my only posts on this board are because of this annoyance.
I was also having the scroll wheel pausing tracks and playing tracks when it shouldn't have been doing that.
For me it came down to hardware. I actually got my Xtra aroudn the same time you did and only a few weeks ago did I finally fix it. It was going on for about 2 months, and it just got to the point where I didnt want to use the player because it became such a hassle.
What I did was go to Radio Shack and get a can of Switch Electronics Cleaner. It was like 0 bucks or so. I also got a pack of .4mm phillips head screwdrivers as I was going to open the unit and fix it that way but to my dismay and maybe for the better the screws wouldnt budge on the unit. I then took the little straw thing that can attach onto the end of the spray nozzle and sprayed a small amount (one split second spray) right onto the side of the unit by the scroll wheel. The cleaner is safe on the plastic. I then worked the scroll wheel back and forth so the stuff would get into it and lube it nicely.
I fired up my player and at first it still had the problem, but literally after about a minute the problem was gone. I use my player all the time and since doing this not once have I had the scroll wheel acting as the play/pause button. Its back to what it was like when I first bought it.

Zen Xtra questi

i've a few questions about the zen xtra and would like to have information on this topic.
. what are the supportable formats? from what i've read, it's mp3 and wma. is this right? does zen also support mp3-vbr? and what are the supportable bitrates for mp3-cbr?
2. is wma is a lossless format? for that matter, are there any other lossless formats that the zen supports?
3. is there xtra 60GB for sale in singapore anymore? creative's shopping website does not list it anymore. i'm hoping to get the 60GB as i've a huge collection and also want to use it for transfers.

tokens,
If your from Singapore then there's a piece of good news for you. The Creative Fest is back from 8-20 March 2005 with amazing bargain and offers. The Zen Xtra is available for sale there also. You can check out the offer here.
Jason

Firmware update for Zen Xtra, a simple quest

Hello,
I have purchased my zen xtra on July. It works just fine. When i go to "about" in the menu to see the player's version it says .03.02. I don't know if i need to upgrade the firmware because nomad's page for upgrade provides a firmware with same number: Creative NOMAD Zen Xtra firmware update version .03.02
Does it mean i already have the latest firmware version in my player or do i still have to upgrade it's
Thanks!
Al

Alrichi,
If your player already showing the exact same firmware version as with the download then you would already have the same firmware version. You do not need to update again.
Jason

Another zen xtra quest

Since I dont think anyone is going to read my other post again because its been answered by SSR who does seem to know it all so I dont think I'd read it either but If I've owned my zen xtra for a little over or under a year does that mean its is a newer version of the zen xtra with a reinforced headphone jack. It has the newer case with the cut out for the window but SSR said something about being packaged in a box or plastic blister type package and just so you know it was in a box(don't know what plastic blister type package is). SSR Also said the packaging and case might not be related with the new version. So I geuss my questions are is my zen xtra(little over or under a year old) a newer version and what kind of packaging is plastic blister packaging.

It's best not to post duplicate questions, although I understand you're trying to get an answer.
Even if you bought a Zen Xtra now, there's still no guarantee you're going to get one with a reinforced headphone jack as it depends how long the player has been kept in stock.

Zen Xtra 40 Gig Owner W/Subscription Questi

So I see Creative has put out some firmware to run subscription services on the Zen Xtra's now. Are there any subscription services that don't rquire WinXP? I just reinstalled 2k Pro like 2 weeks ago, finally got everything set up how I like it, and I don't feel like doing it again for another year. Considering the savings in cost per track to put stuff on my Zen vs. the savings of just a subscription fee, and my buddie's legit XP Pro volume license, it might be worth the upgrade. Got a few other questions too.
. I'm considering going with Napster To Go or Yahoo Music Unlimited (probably Napster as I f*ckin' HATE all things SBC). What's anyone's experience with either service, and are there any other services you'd reccomend? Part of the reason I'd like to go with napster is I'd get a free small player I could use at the gym or on my average 3 - 5 mile run. I'm sure either of these activities would beat the hell out of my Zen Extra.
2. One thing I've noticed about Napster with my trial subscription is that all tracks still aren't readily downloadable, and you still must purchase them. Is this the case with the more expensi've "To Go" option? Are other services like this?
3. I generally use MusicMatch Plus to play all my music tracks and rip my CD's. I noticed I could play the tracks I downloaded in Napster with WMP 9, but not MMatch JB 8. Does anyone know if there's a MMatch version that will run tracks from Napster, etc? I'm not too interested in their subscription services. They have no "To Go" deals, all tracks are $.99 all the time, MX radio ain't that great, and On Demand's not too awesome either.
4. This is an important one for me. I noticed that the firmware upgrade says once I upgrade my Zen extra, I cannot connect to any non-XP machines. Is this true even for the data library? I frequently use my Zen to back up files or take my personal picutre collection with me.
5. Another important one: I noticed on the firmware upgrade I may not be able to transfer as many files to my Zen and I may lose some capacity. The description specifically said this is more noticeable on larger players. My Mp3 collection's already 27 gigs (mostly legit too!) and several thousand tracks, and I pack another 3 - 5 gigs of pics / working papers most of the time. I'll likely have a ton of subscription tunes on my machine as well if I upgrade. What are these limits, and how will they affect me?
6. I currently use NomadSync to keep my Zen synced to my ginormous collection, will it work with the new firmware?
Thanks for any info, it's much appreciated.

(Initial) Yes, all subscription services require WinXP SP or 2 and WMP 0. Microsoft did release MTP drivers for WinMe, 2000, and 98SE, but they require customization which no one has managed to carry out; and even then, the lack of WMP 0 for anything but WinXP strongly suggests subscription services won't work with other OSes.
. I tried NTG for awhile before switching to YMU, and I personally prefer YMU. (Don't worry about SBC; they just contract with Yahoo! for content--as does Verizon and many other telcos around the world.) I would say that you're better off using the stand-alone Napster player than the one embedded in WMP 0, although WMP 0 is a requirement. But then, NTG didn't have the free flash player when I tried it; if that's important to you, by all means go for it. (Though you might be able to find a cheap subscription-compatible flash player, probably a 52MB or GB SanDisk Sansa m200.)
2. I believe that Napster still makes purchase the default option on trials; it switches to download when you become a paying customer. YMU has buttons on every track for streaming (play button), download as a subscription track (plus-sign button, formerly musical notes), and purchase (Buy button).
3. I'd try upgrading to MMJB 0. Or consider MMJB 0., which officially is released only for Dell DJs but can be used with other players; it has a "to go" version of On Demand. (Perhaps DM can post the link in this thread.)
4. Since the Xtra doesn't have removable-disk mode, you can only connect to machines with WinXP SP or 2 and WMP 0, even for data. The Micro, MicroPhoto, and Sleek have removable-disk mode; non-XP machines can access the separate data partition, but not the regular partition. The Xtra and Touch don't have a separate data partition, only the regular partition which requires WinXP.
5. Though it's unclear, most of us believe the reduction of capacity is due to additional firmware code on the dri've--which explains the need to reformat the dri've.
6. MTP is a different protocol from traditional Creative protocols; though not specifically mentioned on the NomadSync site, since it doesn't mention MTP, Janus or PlaysForSure, it won't work with MTP players. You'll have to use WMP 0, Zen Xtra Media Explorer (included in the Creative Software Suite), MediaSource 3.30.2 with the MTP plug-in (download MediaSource first, the plug-in is in the suite), or your subscription player (Napster, Yahoo! Music Engine, MMJB 0., etc.) to transfer files.
Message Edited by RBBrittain on -2-2005 04:34 AM

Zen Xtra 60 GB: battery goes down too quickly, even when inact

Hello, folks, this is my problem with Zen Xtra 60 GB, which I own for more than a year. A week ago I suddenly noticed that the battery is completely down the other morning, after I played music last night for a few hours on AC. So I plugged it to AC again and - differently from the other people's experiences - it started operating and charging. And I could play the music while charging, and manage the tracks with Nomad Explorer as well. After it charged completely, I unplugged it from AC, played a few more tracks and then shut it down. Next morning battery was down again. So I kept experimenting a few days in a row: charged it completely, played a few tracks, shut it down... and next morning all from the beginning again. I also tried continuous playing on battery, after it was fully charged - the playing time is also decreased.
I guess, my battery is damaged (or some settings on my player are wrong? - which seems unlikely to me). So how can I get the battery replacement? Or can I use some other type of battery? If so, what should I know when choosing the other battery?
Many thanks,
jetlag

SSR, your advice was helpful - I was able to access rescue mode. Before that, I thought of this operation as of "press C while holding Ctrl..." - I always released play/stop button after sticking the reset button, but still too quickly, and then player started in normal mode. It appears, that one should not release play/stop still for a few seconds - until the rescue menu appears. Maybe it would be good to emphasize this moment (not releasing too quickly play/stop after sticking reset) in Catherina's instructions about accessing rescue mode?
But this did not solve my problem!
I charged the battery fully, upgraded the firmware to the latest, and did cleanup. The player rebuilt my library. I played two tracks and turned the player off. After 2 hours, turned it on - battery was drained off again.
Then I charged the battery again, removed the battery and put aside. After 24 hours reseated battery, turned the player on - the battery proudly showed all three bars! Then played one track and turned the player off, and after 3 hours turned on. The battery remained with one bar only. And after 8 hours, it was, of course, empty...
So oh, what can I do? My player is more than one year, so out of warranty. And have no idea, who could repair it here in Lithuania, anyway.
Should I buy Xtra with 30 Gb (cheapest option), and then do harddisc transplantation, to save my 35 Gb of music? (Don't tell me about backups - almost all my music is also on CDs, or on my PC - it just was too long and tedious process, to upload all that to the player, and then rename and organize tracks there...)

Zen XTRA is completely dead after installing the latest firmware 2.10

Hello,?I have tried to install the latest firmware 2.0.03 to my Zen Xtra 60GB mp3 player. The installation process completed about 70%. As I understand, at that point the?new firmware was finally uploaded after a couple of player reboots. The?firmware installer was waiting with a message "Waiting for the player to reboot", and the player rebooted. But the firmware installer was waiting, and waiting... and after an hour I looked at the player and saw that it was not starting up at all. I removed the USB cable, stopped the firmware upgrade process and tried to reboot the player with reset; then I tried to access the recovery menu as described in the FAQ?- but no success. The player shows completely no response to any button presses, the LCD does not even flicker, the hard dri've does not power up - I don't hear it. Nothing happens, even if pressing the play/reset switch for fi've minutes. What's could be the matter? And more importantly, how can I get it working back again? I fear that the warranty has expired by now. Can anyone suggest what to do?I would be grateful for any ideas.

It is puzzling how some people including myself can upgrade thier firmware on thier devices and experience no problems at all during the procedure. Then theres others like yourself who would experience catastrophic events.
Since we all downloaded the firmware from the same place, and?alot of us didn't have any problems, it is?at least safe to say that there isn't anything?wrong?with the new firmware. Or else we'd all problems.
So for these devices that are failing, there must have been already a serious problem with them before the upgrade even started. The symptons just went unnoticed through every day normal use. And are only manifested through a reload/upgrade of firmware. Or something happened on the computer itself, during the transfer of data; auto file scanning virus protection comes to mind, or other programs or services running in the background that were taking up resources needed to make the upgrade go smoothly,?a USB cable with a short in it or a bad USB port. Who knows?!
If the player doesn't even start?up in?rescue mode then theres really nothing as a consumer you can do to fix it. You'd have to just see about getting it repaired, or replace it. I know yours is a 60GB, but?I gotta tell you the new 30GB Zen Vision M is a sweet deal!

Can no longer access the files on my Zen Xtra. Help, plea

I've been using my 60gb zen xtra for over a year now without problems (except for having to replace it twice due to the faulty headphone jacks), but after recently losing one of my hard-dri'ves, I decided to install Creative Mediasource so that I could easily copy all the music on my player to a new hard-dri've. Up until now I'd never used Mediasource - just the regular nomad explorer browser. After I installed Mediasource and rebooted, I can no longer get to the files on the Zen. I know they're still there - I can still play them on the player itself, and I can even access the player - when I click on the Nomad Explorer icon in "my computer" I get into the explorer and the player reacts by going into transfer mode, only when I go into "music library" everything is blank, and when I go into the data library it says 'not connected', even though it's able to show me that I only have 45 gb free, which is accurate. I'm not saying that Mediasource caused this, because I don't know, but I'm desperate to get my music back - having both the hard-dri've fail me and then the player itself would be a catastrophe for me. Any general help, whether with mediasource problems or just general problems accessing the music library would be incredibly appreciated. Thanks!

Geez, what an embarassment. Found all my files right were they were supposed to be. Uh, all's well that ends well? Again, sorry for cluttering up the board.

Nomad Jukebox Zen Xtra 30GB mp3 player - Windows Vista

I no longer have the disc that came with my player and can't seem to find drivers to get my PC to recognize the player. Downloads seem to be for older operating systems maybe because the player is so old. When I try to downlod them I get errors. Not sure if I have the right drivers. Can anyone find them? Model # DAP-HDOO

I'm trying to find a way to make sure my Zen still works if I upgrade my OS to W7 (I've got the 60Gb version). You don't say which OS you are using, but I think it is relevant. Everyone seems to have a problem with Vista, and I've only found one place where they said they can get it to work with W7, using Compatibility Mode.
There is also a lot of stuff about a conflict with Windows Media Player v. I don't know if that was ever resolved, but people were advised to roll WMP back to v0.
Creative have pulled the plug on support for these machines, although you can still get the latest firmware from there. I'm reluctant to try it in case my machine crashes halfway through.
This is the text of the posting I found about W7. Good luck!
Creative Zen Xtra
Microsoft have certainly made the compatibility mode powerful in Windows 7!
I could only get basic use from my Zen Xtra in Vista, using Real Media Player
to play tracks from the Zen Xtra, but in Windows 7 it works flawlessly.
Basically the driver for the Zen Xtra is incompatible with Windows 7. However,
if you download the XP driver and right click the installation file and select
the Troubleshoot Compatibility heading and use the recommended settings to
install the driver, then install the Creative Mediascource 5 for Vista, then
the plugin for the Zen Xtra for Mediascource (both install without compatibility
mode), you will get a warning that the driver is incompatible but ignore this and
restart the computer. I then started Mediascource software, noticed the Zen
Xtra listed, clicked on 'Playlist', and it loaded, no problem! Playback, no
problems, transfer to player, no problems!
I am NOT using the 'Play 4 Sure' firmware update either!
Also for those with the Audigy 2 or 4 sound cards, Creative have issued a
beta driver for Windows 7, I am using this without the previous distortion
that the default Windows driver gives. Everything is cool! This was my main
reason for not replacing XP as my main OS.

Replacing Zen Xtra harddisc quest

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