Replicate ISU Customer contacts to CRM Activities

Hi All,
Requirement: Need to replicate ISU Customer contacts (Txn BCT0) to CRM Activities (Txn CRMD_ORDER).
Ideally, we want to map ISU <class> and <action> into CRM <category> and <sub-category> custom fields on the activity.
Please share any reference documents if any project has done a similar thing.
Thanks.
Alka

Hi Ritesh,
If you connect an ISU system that is not Unicode-enabled with a CRM system that is Unicode-enabled, data is not converted correctly when replicated into the CRM system.
Contracts are not replicated in the ISU system if the CRM or ISU system is a UNICODE system.
kindly check the following Note:969177
Hope it solve your problem
Thanks & Regards,
srikanth.naga

Similar Messages

  • Replicate ISU Customer Contacts to CRM Activites

    Hi All,
    Requirement: Need to replicate ISU Customer contacts (Txn BCT0) to CRM Activities (Txn CRMD_ORDER).
    Ideally, we want to map ISU <class> and <action> into CRM <category> and <sub-category> custom fields on the activity.
    Please share any reference documents if any project has done a similar thing.
    Thanks.
    Alka

    Hi Ritesh,
    If you connect an ISU system that is not Unicode-enabled with a CRM system that is Unicode-enabled, data is not converted correctly when replicated into the CRM system.
    Contracts are not replicated in the ISU system if the CRM or ISU system is a UNICODE system.
    kindly check the following Note:969177
    Hope it solve your problem
    Thanks & Regards,
    srikanth.naga

  • SAP ISU BP Contact - CRM Activity - CRM IC Interaction record

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    Boyz..

    Hello Shravanthi,
    Have you looked at the screen in the screen painter in ERP (transaction SE51)? Maybe this will give you a clue to what data is missing.
    Kind regards,
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    Please follow the following link to find the same.
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  • How to Create Customer Contact data in SAP CRM

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  • How to replicate a customer from CRM to ERP?

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  • Business activity  and customer contact

    I have a requirement , When we create a Business activity in CRM that should should create and maintain in ISU( R3)  as Customer contact with the same number range ..
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  • Customer contact and business activity

    Hi,
    I have a requirement , When we create a Business activity in CRM that should should create and maintain in ISU( R3) as Customer contact with the same number range ..
    Like wise if I create a customer contact in ISU that should create in CRM as Business contact with same number range..
    Please suggest me what all the customizations required for this ?
    Thanks & Regards,
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    Hi Shaughterdm,
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    When spreadsheets first appeared, I'm going back to the original Lotus 123, they were used by many folks and organizations as flat file databases so the short answer is yes you could do it.
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    I'm sure others will jump in here with other more helpful suggestions.
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  • Appointments in Outlook not showing up in CRM activities?

    The appointments I make in Outlook aren´t showing up in my CRM activities (the appointments I make in CRM do show up in Outlook calendar - so it´s only syncing one way)?

    Assuming that you are connected to CRM using outlook client:
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    refer to link:
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  • Middleware Replication-ISU Installation Facts into CRM Service Contract

    Hi All,
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    Following document will help you, if you want to replicate some of the data from ISU to CRM Service contract custom fields, which is not the standard replication practice.
    [Middleware Replication-ISU Installation Facts into CRM Service Contract|http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/30e51278-00f0-2d10-89a9-ee3d76447650]
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    Cheers,
    Suraj

    Hi Fritz,
    As requested following are the code samples-
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    X_CONTRACTPOS               TYPE ECRM_CRMCONTRACT_DATA_POS          Item Data (Enhanced)
    XY_CONTRACTPOS               TYPE ECRM_CRMCONTRACTPOS          Transfer Structure: Contract Status from CRM to IS-U
    XY_CONTRACTPOSX               TYPE ECRM_CRMCONTRACTPOSX          Transfer Structure: Contract Status from CRM to IS-U
    TXY_CONTRACTCONF          TYPE ECRM_CRMCONTRACTCONF_TAB          Configuration Container
    TXY_CONTRACT_STATUS_DATES     TYPE ECRM_CRMCONTRACT_STATUS_DAT_T     Status and Date Tab
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    *...Local data declaration
      DATA : l_c_string1      TYPE  string1,
             ls_contractconf  TYPE  ecrm_crmcontractconf.
      IF x_contractpos-partner       IS NOT INITIAL AND
         x_contractpos-everh-anlage  IS NOT INITIAL.
        SELECT SINGLE string1
                                 FROM  ettifn
                                 INTO  l_c_string1
                                 WHERE anlage = x_contractpos-everh-anlage.
        IF sy-subrc EQ 0.
          MOVE : x_contractpos-partner            TO  ls_contractconf-partner,
                 x_contractpos-everh-contractpos  TO  ls_contractconf-ref_guid,
                 'OPERAND'                        TO  ls_contractconf-attr_name,
                 l_c_string1                      TO  ls_contractconf-value.
          CALL METHOD me->fill_container
            EXPORTING
              ip_contractconf = ls_contractconf
              ip_value        = ls_contractconf-value
              ip_name         = 'Operand'
            CHANGING
              li_contractconf = txy_contractconf.
        ENDIF.
      ENDIF.
    ENDMETHOD.
    VALUE( IP_CONTRACTCONF )     TYPE ECRM_CRMCONTRACTCONF     Configuration Container
    VALUE( IP_VALUE )          TYPE TEXT70               Error message text - long text of the error
    VALUE( IP_NAME )          TYPE CU_CHARC               Characteristic Name
    VALUE( LI_CONTRACTCONF )     TYPE ECRM_CRMCONTRACTCONF_TAB     Configuration Container
    METHOD fill_container.
      DATA : l_c_contractconf TYPE ecrm_crmcontractconf.
      FIELD-SYMBOLS : <contractconf> TYPE ecrm_crmcontractconf.
      l_c_contractconf = ip_contractconf.
      READ TABLE li_contractconf ASSIGNING <contractconf> WITH KEY ref_guid = ip_contractconf-ref_guid
           attr_name = ip_name.
      IF sy-subrc EQ 0.
        <contractconf>-value = ip_value.
      ELSE.
        l_c_contractconf-value = ip_value.
        l_c_contractconf-attr_name = ip_name.
        INSERT l_c_contractconf INTO TABLE li_contractconf.
      ENDIF.
    ENDMETHOD.
    For CRM system BAdI "ECRM_DOWNLOAD" as below:
    IP_MTR_TYPE     TYPE /NPC/MTRTYPE          Meter Type
    IP_REF_GUID     TYPE CRMT_OBJECT_GUID          GUID of a CRM Order Object
    CP_CS_TRANS_MSG     TYPE BAD_BUS_TRANSN_MESSAGE     Transaction Messaging BDoc
    METHOD fill_container.
      DATA:           li_flds_upt_orderadm_i TYPE TABLE OF smog_sfldn.
      FIELD-SYMBOLS : <orderadm_i>           TYPE bad_orderadm_i_mess.
      READ TABLE cp_cs_trans_msg-orderadm_i ASSIGNING <orderadm_i> WITH KEY guid = ip_ref_guid.
      IF sy-subrc EQ 0.
        APPEND 'ZZ_METER_TYPE'    TO  li_flds_upt_orderadm_i.
        CALL FUNCTION 'SMO_SNDBITS_SETX'
          EXPORTING
            structurename       = 'BAD_ORDERADM_I_MESS'
            ddic                = 'X'
          TABLES
            sfields             = li_flds_upt_orderadm_i
          CHANGING
            sndbits             = <orderadm_i>-sendbits
          EXCEPTIONS
            structure_not_found = 1
            wrong_fieldname     = 2
            OTHERS              = 3.
        <orderadm_i>-zz_meter_type = ip_mtr_type.
      ENDIF.
    IS_CONTRACT_DATA     TYPE ECRM_ISU_CONTRACT_DATA2     
    CS_BUS_TRANS_MSG     TYPE BAD_BUS_TRANSN_MESSAGE     Transaction Messaging Business Document
    METHOD if_ex_ecrm_download~ecrm_download_fill_data.
      DATA :   ls_contractconf  TYPE  ecrm_isu_contractconf2,
               ls_orderadm_i    TYPE  bad_orderadm_i_mess.
      LOOP AT is_contract_data-t_contractconf INTO ls_contractconf.
        READ TABLE cs_bus_trans_msg-orderadm_i  INTO ls_orderadm_i WITH KEY guid = ls_contractconf-ref_guid.
        IF sy-subrc EQ 0.
          MOVE : ls_contractconf-value  TO  ls_orderadm_i-zz_meter_type.
          CALL METHOD me->fill_container
            EXPORTING
              ip_mtr_type         = ls_orderadm_i-zz_meter_type
              ip_ref_guid         = ls_orderadm_i-guid
            CHANGING
              cp_cs_trans_msg     = cs_bus_trans_msg.
        ENDIF.
      ENDLOOP.
    ENDMETHOD.
    ENDMETHOD.
    Cheers,
    Suraj

  • Customer Invoice  in CRM to Vendor invoice in ECC.

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