Replicating Service contracts and Service orders from ECC 6.0 to CRM 2007
Hi CRM Gurus,
How can we replicate Service contracts and Service orders from ECC 6.0 and CRM 2007. Any pointers to do this?
Please let me know.
Best regards,
Vinay
Vinay,
I dont think you need any Middleware adaptor objects for CRM Request download .
You need to create a request in CRM using R3AR2 . Here you need to provide the R/3 table name and field name to download the service document along with Document ID
You can monitor your request download in txn R3AR4.
But as MCG rightly told , you should have done all requried customized settigns before downloading service documents .
Regards
Dinesh
Similar Messages
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Service prod in service contract and service order thro RRB!
Hi,
I have service contract with service product say Rep_service with 1 Hr rate as 100 USD in place for a particular equipment with serial number.
I have received a complaint now I am raising a service order SM01 service order with contract
I have maintained the same equipment number in the Service order as in service contract
and selected the service contract too.
i have operations and material consumption for service order.
When I run DP90 RRB the material determined is Service (different service product) based on my DIP profile, (should I maintain the same service product in DIP profile as in service contract or any other service prod can be maintained). What happens to this billing document generated from DP90?
And my service order settles to service contract.
I think when service contract is in place then to generate billing I will use only service contract as reference.
Please suggest me how to go about it.
Kindly if possible give me some link to documents.
Regards,
N.NagarajuHi Nagaraju,
First of all, you can bill Service Contract and Service Order differently. This is because you may wish to charge contract fees irrespective of whether service occurs or not.
Secondly, while maintaining DIP profile, you can use different material from the one used in contract. Just make sure that it gives explanation as to what service was performed so that customer will understand the invoice.
DP90 will generate Debit memo request. You will need to create billing document against this using VF01.
When you settle the service order (KO88), it will be settled against service contract.
Please let me know if you need any further information.
Regards,
Aaditya. -
Service Contract and Service Quote, Are they two different application or s
Service Contract and Service Quote, Are they two different application or same application ?
What is the difference ?
thanks
sivaSiva
There is no application called Service Quote (But we can have services in the quoting lines).
Thanks
Nagamohan -
Partner in service contract and ibase
Here is a data migration scenario, migration service contract from legance to crm:
1. warranty data and sold to partner will be migrated to ibase in crm
2. legancy contract will be migrated to crm contract, which also contains a sold to party
So my question is whether there is a dependency about sold-to party between service contract and ibase,
- for example., here is ibase contain product: A,B,C, but when create a contract for product D, which does not exist in a ibase, so whether this contract can be create, whether it can look up the if product exist in ibase according to sold to party,
And whether it can prevent to create new contract for D?
Many thanks.Hi Nagaraju,
First of all, you can bill Service Contract and Service Order differently. This is because you may wish to charge contract fees irrespective of whether service occurs or not.
Secondly, while maintaining DIP profile, you can use different material from the one used in contract. Just make sure that it gives explanation as to what service was performed so that customer will understand the invoice.
DP90 will generate Debit memo request. You will need to create billing document against this using VF01.
When you settle the service order (KO88), it will be settled against service contract.
Please let me know if you need any further information.
Regards,
Aaditya. -
Contract and release order for service: connection and field selection
Hi Experts,
I have some questions about contract and release order (PO against contarct) for services.
A -I want ot know if there is any standar way to oblige the creation of a release order to a contract. I mean i had some users that create a release order w/o reference to the contract and it works fine anyway. The document is a copy of the NB. I cant find the way to reference the 2 purchase document clearly.
B - Using a release order, when copying the item from contract catalogue by clicking the service selection icon, description and net price are correctly copied: the description is not modifiable but the net price can be change by the user. Can some body explain me where to modify this setting? where is the field selection and where in SPRO step by step please,
thanks in advance
Livio... Nobody is so nice to suggest me any solution?
For the point A probably the only way is user-exit.... but for B i don't have any idea, please let me know
thanks
Livio -
How to link Sales Order with Service Contract and then with Install Base?
Hi Friends,
1) I would like to know the integeration process from sales order to Service Contract and then with Install Base.
2) I couldn't see anything enabled in Service Tab in Order Lines, its grayed out. Is there any set up/profile option to get it enabled?
3) How can we create AR invoice from Service Contract?
Please let me know if anyone has idea on this.
Thanks in Adavance,
VaraDear Sid,
Thanks for your promt response.
Let me explain you what I did.
1) I have booked a Bill Only sales order which has one order line, mentioned it as Service Item and provided the same details in Service Tab in Order lines. Now Line status is "Fulfilled"
2) Then Submitted Workflow Back Ground Process for OM Order Lines and it has created an AR Invoice and closed the line
3) And then submitted "Service Contracts Order Capture Integration Program" from SErvice Contracts Responsibility and it completed normal.
4) Now I went in to Launch Contracts Window and queried with the sales order but couldn't see any contract created
5) Then I went in to Reprocess Order Window and found this order shows an error message as "Referenced Product not present in the Installed Base", then I tried to reprocessed it, but the same error message again.
Here I have few doubts:
1) Are the AR invoice and Service Contract Billing Invoices same?
2) In above scenario AR Invoice has been created, I would like to do the billing from SErvice Contracts and need to create an Invoice in AR? how can I do that?
because as you explained in one of my questions earlier, A Single Invoice can be created for the whole duration of the contract. I want to do that and trying for the same.
3) Regarding the above error message, how can I resolve it and create the service contract against that Order?
Thank you so much for your helpful answers.
Regards,
Vara -
How are contract and service order related....urgent
Hi all
I am ABAP consultant...
I am working on Service contract Cost Management threshold alert report...
I want clear idea as to how are contract and service order related....
BAsed on contract type and contract start and ,end date,sold to party....
i need to get contract ,item , service order no: , and i have to calculate <b>INTERNAL ,EXTERNAL LABOUR, INTERNAL,EXTERNAL material COST</b>
plz help me out...
Thanks in advance,
Madhavi.Dear Madhavi,
http://www.erpgenie.com/abap/tables_sd.htm
VBFA Sales Document Flow
KONV Conditions for Transaction Data
KONP Conditions for Items
LIKP Delivery Header Data
LIPS Delivery: Item data
VBAK Sales Document: Header Data
VBAP Sales Document: Item Data
VBBE Sales Requirements: Individual Records
VBEH Schedule line history
VBEP Sales Document: Schedule Line Data
VBLB Sales document: Release order data
VBLK SD Document: Delivery Note Header
VBPA Sales Document: Partner
VBRK Billing: Header Data
VBRP Billing: Item Data
VBUK Sales Document: Header Status and Administrative Data
VBUP Sales Document: Item Status
VEKP Handling Unit - Header Table
VEPO Packing: Handling Unit Item (Contents)
VEPVG Delivery Due Index
Also, go through:
http://www.erpgenie.com/abap/tables.htm
Regards,
Naveen. -
Copy Ibase Component from Service Contract to Service Plan
HI Experts,
I am creating a Service Contract by maintaining the Ibase Component in the Product list at item level
and I am doing followup transaction service plan and from service plan to service order followup
But the Ibase Component is not getting Copied from service Contract to service plan transaction as well
as from serivce plan to service order transaction.
Pls help me in this regard.
Regards
Pavan.AHi Pavan,
You can use copy control BADI to achieve this.
The badi to use is 'CRM_COPY_BADI'. You need to configure the transaction copy control to trigger this badi.
Look at methods REFOBJ, SERVICE_I and SERVICEPLAN_I.
One of this methids should allow you to do this.
Regards,
Surendar -
Service Contract to Sales Order?
Dear SAP Guru,
Can I create Sales Order from Service Contract and bill the order without going thru Resource Related Billing? MV -> OR -> F2?
Or, straight from MV to FV?
What is the correct process flow?
Thanks,
SooYes. you can very well refer a service contract to a sales order and bill the same. But, see that your sales order items are relevant for billing (in case you have service products as contract items).
Resource related billing should be used when you are billing your customer w.r.t a service order.
There isn't a fixed process flow. Have this thumb rule:
1. When you have fixed price for type of repair you have agreed in contract, then there is no use of doing resource related billing, if the same kind of repair is being performed.
2. In case your customer pays you on time & material basis, go through the RRB route to bill.
Hi Ananth,
Thanks for your reply.
For my scenario, it is based on time & material for a rental material. The sales order is created based on the number of days used by the customer for a rental material and billing is generated.
So, if RRB is used, that will mean a DIP profile has to be set up.
Question:
If RRB is used, what will be the process flow? From CS module, a service order is created from the sales contract and in the DIP profile, there is a default order type which is "LV" and DMR will be generated and eventually, a debit memo is created.
What about sales order? Any DMR being generated? Or what is the flow?
Thanks,
Soo -
Service Notification and service order in ISU
Dear's
I want to know that how to configure Service notification and service order in ISU and in ISU their is any posibility if i put a note with meter reading the notification is auto genrate?
Witing for your positive responce
Regards,
Syed Zahoor AhmedCheck out [Work Management Help for ISU|http://help.sap.com/saphelp_utilities472/helpdata/en/c6/4dc955eafc11d18a030000e829fbbd/frameset.htm].
Then you can go to your sandbox SPRO and try the configuration.
For note question, I am not sure whether I understand it correctly. If you want to automatically create MR from the note that you put in notification. There is not configuration for that. you need an enhancement.
Chaiphon -
Service contract in service order
Hi,
I have create a service contract in VA41 (type : WV).
But when i create the service order, the service contract is not determined. This message appear :
No cost management is provided for sales document item
You have tried to assign a sales document item to the service order for
which no item costing management is provided.
Such items can not be entered for service orders.
What's missing ?
What i have to do to determinat the service contract in notification or service order CS.
Thanks for your reply.Hi,
When u create servcie order with service contract then the item from contract must be cost management.
reason is that u r performing services against that perticular service contract,
so when u settle service order by KO88, then cost from service order flows to service contract item (Contract item hold the cost)
Now after this U need to settle service contract by VA88, to flow cost in to COPA(Profitability analysis).
Assign account assignment category as "E" in requirement class,
Maintain settlement rule SDI for service order
Maintain sttlement rule PSG for service contract.
kapil -
Hi,
can anyone explain the difference between contracts and services in detail.
Thanks,
kiran.Hi,
Contract: - some time you have dill with party for purchase material for 1 year or 2 year for specific rate and fright charges.
At this time you have to create contract with vendor.
Service: - Exa: - If your machine at plant is required to repair. At this time you give only service charges to your party, you not receipt any material from party.
At this time you have to create service master - AC03.
Regards,
Mahesh Wagh -
Archive service notification and service orders
Hello
We need to remove few service notification and service orders from the system.These were created by mistake and now we want to remove those orders and notificaiton from the system
Please explain with required transactions.
Regards
SantoshCheck preconditions for archiving notification :
1) The notification has been marked as u201Ccompletedu201D in Change Notification.
To archive notifications, go to transaction SARA. The archiving object for Notification is NM_QMEL.
Click on the Write button in the initial screen of Archive Administration to start an archive session of archiving notifications.
RQARCNMA u2013 Archive Notifications
RQARCNMD u2013 Delete Notifications
hope that your problem will be solved. -
Difference between service request and service order
hi all,
What is the differnce between service request and service order? when to use what?
Thanks
RaghavService Order -> "You use service orders to record the details of a one-off service agreed upon by a service provider and a service recipient. Service orders contain all the information needed to plan, execute, and bill for a service."
Service Request -> "You use service request management to reliably submit, dispatch, approve, monitor, and fulfill requests for service by your customers. Service requests can be used internally by companies where a department delivers services, for example, in shared service center scenarios, as well as in external customer-facing scenarios.
Service requests can be logged through a service desk, directly by the service personnel, or by the users themselves into the system and then, if necessary, can be dispatched to the appropriate personnel for service delivery."
Taken from http://help.sap.com/
Rg,
Harshit -
Difference between service agreement and service contract
Hi gurus
please explain the exact difference between service agreements and service contractsHi rajaram,
Service agreement contains only pricing details.
While in case of contracts it contains pricing details, warrenty details & sla details.
Pricing agreement is a subset of contract.
Best Regards,
Pratik Patel
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