Reply "accept" turns into "not accepted" What do we do wrong?

This morning I tried to get into contact with my grandson through iChat Video. My call was seen on the other side and they accepted my call. But my computer showed that they failed to accept my call. Than came a "communication massage error"."An error message was sent to Apple."
We than repeated the proceedure in the reverse direction. This time my grandson called, I received the call request and answered "accept". It registered as "did not accept call' "Communication error".
Are we doing something wrong or a server is down?
Thanks

Hi zsuzsa,
Try another Chat. When it fails, open the Details before sending the Log to Apple.
Copy and paste here the bit between the last mention what the error number is and the third line of the Binary Images Part.
3:41 PM Sunday; December 10, 2006

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