Reply ASAP Please!!!

Question

Okay where to start... we have had our BT Line in for over a week now and have all connected to it as our engineer told us its connected and ready to use... our phone works but our broadband hasnt been connected!! I need the broadband for work so expected it to be ready to use as the engineer said!!
After 2 days we started to call BT... that was the biggest waste of my time as when we eventually got through to a human after the automated messages and robots we were told it would be connected the following day! and as you can guess this hasnt happened after calling them EVERY DAY!!! If this problem is not resolved by the start of the week I will be leaving and joining SKY!!!

Answer 1

Hi
The business/residential line question is an interesting one as it depends on what BT actually means both when they originally came up with the definitions and now in the 21st century when we work in so many different ways.
We are a family of 6 with 2 Visionboxes, 4 laptops, 2 PCs, smart phones and of course use of the landline and so as far as I am concerned it is residential set up.
My employer allows me to work from home ~2 days per week and I use my Infinity service and a VPN to connect. The council, tax man and insurance companies are all happy that there are no implications for the services I have from them and I am not penalised in any way.
A recent report by Leicester University stated
.5% of UK workforce was working "mainly" at home - 133,000 people
3.5% of the workforce worked "partially" at home, i.e. at least one day per week - 932,000 people
22% reported working "sometimes" at home - 5,585,000 people
and you would presume that a vast majority would use their phone line either for speech or data; thus if BT were to interpret this as them all needing business lines the push back would be vast!
Tim