"Reply To" option missing from OS5 BIS Email setup?

Hi all. I wonder you can help with a slight issue I've come across. I've been setting up a device for one of our users here in the office. We've upgraded him from his old Bold 9000 (running OS 4.7 I think) to a new Bold 9700 (running the latest revision of OS 5). The device is dual provisioned and has both a corporate BES account and a personal BIS account set up. Both are working for sending and receiving email without issue. The issue I have is that within the BIS email settings on the old device, one could go in to Edit the setting and add a 'Reply-To' address, so that replies would default back to an address other than the one sent with. This option is completely missing on this OS 5 device I have, although all other options are present and correct. The BIS settings now seem to be configured via an onboard application rather than a browser based display previously, so I'm not sure if RIM have just omitted this functionality or not. Does anyone else see this same behaviour? I've contacted the carrier who advised deleting all Service Books (which I did), and they then resent them all. This made no difference to this issue. Any thoughts would be much appreciated.

Hi and Welcome to the Forums!
Sorry for the delay responding...even though your post is a bit old, it still deserves a reply...
Availability of Reply-To in the BIS configuration continues to exist. However, it indeed does appear to have been removed from the BB interface. However, I don't think this is a function of the BB device OS -- rather, it's more likely a function of the version of BIS. There have been upgrades to that going on, so perhaps it has been upgraded by your carrier. It could be a combination of both (BIS version and device OS version)...but it's moot anyway...if it's not an available field on the device interface to BIS, then it's not available.
I do know that, at least with my carrier, I can still get to that field via my carriers web interface. From a PC/browser, simply find your carriers BIS site via this portal:
http://www.blackberryfaq.com/index.php/Where_can_I_log_into_my_BIS_account%3F
As long as your carrier has not eliminated the web interface, you should still be able to get to it, log into your BIS account, and configure for Reply-To.
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Similar Messages

  • Combine Files into a Single PDF option missing from start up in Acrobat Reader XI

    The 'Combine Files into a Single PDF' option missing from start up in Acrobat Reader XI and is also not available on the right-click button.

    There's no such thing as "Acrobat Reader XI". There's the free Reader, which doesn't have this option, and there's the paid product Acrobat, which does...

  • Why is the "basic" edit option missing from the develop module?

    why is the "basic" edit option missing from the develop module?

    http://www.lightroomforums.net/showthread.php?19775-Missing-Panels-Modules

  • "Deploy" Option Missing from VS

    We just finished installing SharePoint 2013 RTM and VS 2012 for development purposes. I also installed the Preview 2 of the Office and SharePoint Dev Tools. The "Deploy" option which was previously present in Visual Studio to deploy SharePoint projects seems
    to have disappeared. Oddly, I can however still tell the projects to Debug, which does the equivalent of Deploy + starts the debugger.
    This is an extremely annoying issue as it is much faster to Deploy without starting the debugger. If anyone has any solution I'd be very appreciative. Thanks.

    try these linsk:
    https://louisliang.wordpress.com/2013/07/02/deploy-option-missing-from-visual-studio-2012-for-sharepoint-project/
    https://social.msdn.microsoft.com/forums/sharepoint/en-US/c7b00231-680f-4fa1-b7ea-0008697c8122/visual-studio-2012-missing-deploy-option-on-build-menu
    http://stackoverflow.com/questions/22944015/deploy-option-missing-visual-studio-2012
    http://sharepoint.stackexchange.com/questions/49718/where-is-package-menu-item-in-visual-studio-2012
    http://sharepoint.stackexchange.com/questions/82878/missing-deploy-button-visual-studio-2012
    Please mark as answer if you find it useful else vote for it if it is close to answer..happy sharepointing

  • Personal hotspot option missing from my ipad , please do help me fix this problem

    why is the personal hotspot option missing from my ipad ?

    Personal hotspot is only on the iPad 3rd generation and higher and the iPad mini, not avail on the iPad 2. Heres the information from apple about the personal hotspot http://support.apple.com/kb/ht4517

  • HFM icons,explore option and Financial Reporting option missing from Workspace 11.1.2.1

    Hi,
    We finished installing and configuring hyperion 11.1.2.1. We noticed unusual behavior in Workspace, All the HFM icons are missing from the menu , it is showing some hfm path. Explore option and financial reporting options are also missing from the Preferences and workspace. Can you please advice what could be causing this issue ?
    Regards,
    Andy

    Hi Thanos,
    Thanks for the reply. Actually i tried to login to HFM client but it says application not registered. So when i tried to register it from workspace, it gives error.  I have already configured all the components but i didn't reconfigure Foundation web server after every component. Is it okay if i do it now when all the components  are already configured ? Or do you suggest reconfiguring all the components again followed by Foundation web server ?
    Also do you think it will help me get explore option in the workspace ?
    Kindly advice. Appreciate your help.
    Regards,
    Andy

  • MPEG-2 option missing from Adobe Media Encoder (ver7.2.0.43)

    Hi all,
    Having an issue getting the MPEG-2 option for our Creative Cloud installation, specifically in Media Encoder's presets.
    The following steps were recommended on another Adobe forum addressing this issue:
    1.Uninstall Adobe Premiere Pro or the Creative Suite.
    2.Run the cleanup script found here: http://www.adobe.com/support/contact/cscleanertool.html
    3.Reinstall Adobe Premiere Pro or the Creative Suite.
    4.Launch Adobe Premiere Pro.
    5.When prompted for activation during launch, ensure that the computer is online and complete activation.
    If the computer cannot be brought online, complete the offline activation during the first launch of the software. Do not choose to activate later.
    6.After Activation, close and restart Adobe Premiere Pro.
    We have been able to run through steps1 to 4, however the Activation option in #5 does not appear at all (must be activation is included as part of our CC license).
    Without the option to deactivate/activate Premiere how can we go about getting the MPEG-2 option to appear?
    Thanks again

    Hi Jim,
    I'm having the same problem of the mpeg 2 codecs missing from adobe media encoder.  I have 2 computers and on both of them the mpeg 2 options for encoding have disappeared today.  Can you please help? 

  • Text missing from user notification email

    I set up a form and embedded it on our web site. For every completed form I received an email containing all the text submitted.
    The users also received a notification email, but some of the text was missing from the responses. It appears that only the text that was visible in the box on the screen gets sent to the user.
    Is this a known bug?
    Mike

    Hi Mike,
    This is the first time we've heard about something like this. I'd like to investigate. Would it be possible for you to forward a copy of an email sent to you as well as the corresponding email sent to the user? Also, if you could include the URL to your form that would also help.
    You can email me directly at [email protected]
    Thanks,
    Shannon

  • Aperture 3 save PDF to folder as JPEG option missing from PDF services?

    I have Aperture 3 downloaded from the App store in a MAC OSX 10.6.7 but the save PDF to folder as jPEG option is missing from the print menu? I do not have discs to re-install Aperture so can I add a workflow directly to the PDF services library and if so where can I get a copy of this workflow?

    Hi frank, thanks for the advice, I am very new to Apple and Aperture. I think I am looking at the second print menu, I am basically trying to add text to a phot and have followed this online guide
    http://photo.rwboyer.com/2010/02/07/aperture-book-tool-screen-cast-take-two/
    I can do everything except the last part which is save PDF to folder as JPEG. My version of aperture does not give me this option and I only have access to the following:
    Open PDF in preview
    Save as PDF
    Save as Post Script
    Mail PDF
    Save as PDF-X
    Save PDF to iPhoto
    Save PDF to web receipts folder
    Pictures
    Edit Menu
    There is no option to Save PDF to folder as JPEG and I cannot add this function from the Edit menu? Previous discussions suggest re-installing Aperture 3 but I downloaded this from the App store so do not have discs to reinstall?
    Thanks
    Mike

  • Edit option missing from SOME photos

    Several of my iPhone pictures on the camera roll do NOT have the edit option available.  Most of them do, but several do not.  I noticed that the pictures that do not have the edit option anymore are photos that I have already edited at least once in the past.  Any idea why the edit option is all of a sudden missing from those photos, but is not missing from others?

    http://www.lightroomforums.net/showthread.php?19775-Missing-Panels-Modules

  • Audio and Video option missing from Export Quicktime Movie Include

    Today as I was exporting a clip, I noticed that the Audio and Video option was missing from the Include drop down. I only have the options of Left, Center, Right.
    I highlight the sequence, control E (or File>Export>Quicktime Movie) and the Save window comes up. The Settings drop down is the same, the Markers: drop down is the same, but the Include: has the options of Left, Center and Right. I thought the Video and Audio dropdowns were always there. I hate to admit it, but I have not paid attention to them in a while. Getting old I guess.
    Sequence settings is 720x480 NTSC DV (3:2)
    NTSC - CCIR 601 / DV (720x480)
    Lower (Even)
    29.97
    QT Video Settings
    DV/DVCPRO - NTSC
    100%
    Audio
    48 kHz
    16-bit
    Channel Grouped
    Did I miss something?
    Thanks

    Thanks, forgot about that.
    For what ever reason it started working correctly a couple of hours later, after I started an SD project. The video came out fine
    I had been trying out a couple new applications, so maybe one was causing it. I will see if it happens in the future.
    Jim

  • "Preferred Network" option missing from Airport tab

    My computer was just joining networks, so I switched my MPB to "By Default, Join: A specific network". Now I find that I've got to tell my computer to join the wireless network at work. Since I'd like my computer to join both my home networks without interaction from me I read the help file to figure out how to do it. The help file said to choose "Preferred Networks" from the "By Default, Join:" popup menu, but the popup menu on my computer only had one choice, "A specific network".
    Anyone know what might have happened to the other options in that popup menu?
    Thanks,
    Chris

    Replying to my own post, bad form...
    I don't know why "Preferred Networks" was missing from my "By Default, Join:" menu, but I discovered that I could get the option back by creating a new location and migrating my old settings to the new location.
    Chris

  • 'Subfolder format' option missing from iPhoto '11 (v. 9.2.3)

    Hi all,
    I am trying to export all 697 events (60,565 pics/videos) in my iPhoto library to an external hard disk. I want to export them in the same folder structure, retaining the event names. I am not so fussed about retaining file names. After researching how to do this on the web, it appears that I should be able to do this easily using iPhoto '11 export options, however, the 'Subfolder format' option is missing from my export options box, even when I have selected multiple events.
    Can anyone help me out please?
    Thanks,
    Sarah

    The sub folder feature is available in iPhoto 9.4.3.  I don't know about the earlier iPhoto 9 (11) versions. If you installed iPhoto from the iLife 11 disk you will have installed iPhoto 9.0 or 9.1.  You can use the following updaters to get to 9.4.3:
    1 - update to iPhoto 9.2.1
    2 - update to iPhoto 9.3
    3 - update to iPhoto 9.3.2
    4 - update to iPhoto 9.4
    5 - and finally to iPhoto 9.4.3

  • Shared Components option missing from Applications tab's Create New

    The Shared Components option is missing from the Applications tab's Create New... list. As anyone else experienced this? The installation completed without errors.

    Never mind, I found the Shared Components option.

  • Options missing from AirPort Utility

    I have several Airport Express devices with AirTunes and Printer sharing set up.
    I need to turn on the "Share printers over Ethernet WAN port" setting but it is missing from the Airport Utility today. I'm sure I've seen it there before. I can even find it in the "Find a setting" search, i.e. I type "share" and "Share printers over Ethernet WAN port" shows up in the suggestions. When I click on it I'm taken to the tab that the manual says it is on but it just isn't there. Not even greyed out!
    Has anyone seen anything like it?

    How do you have the AirPort Express (AX) configured?
    This setting would only be available if the AX is:
    (a) Connected directly via Ethernet to the internet or LAN.
    (b) Configured to create a network.
    (c) Configured to share a single IP address (distributing IP addresses).
    This setting would not be available if the AX is configured to operate as a bridge. In this mode, printing and music streaming services are available through the Ethernet port so there is no need for the option.
    This setting also would not be available if the AX is configured to join a wireless network as a client. In this mode the Ethernet port is disabled.

Maybe you are looking for

  • ReInstalling Adobe Acrobat 5.0

    ReInstall Adobe Acrobat 5.0 I had to reinstall windows and now I have to reinstall acrobat 5.0 (I know all the other versions are newer, bigger, badder etc. but I only use this about twice a year for completing forms and so it is quite satisfactory.)

  • Max Item Price

    Hi Guys, I need some changes in the  below query. the query is showing correct values for opening, issue , receipt and closing stock values but the problem arising in the price calculation. In the query the item price is calculated from max(price) or

  • Importing images into Flash

    I am importing images into Flash only to discover that the images (1280 x 720) are not centered on the stage.  Most of the time the images are off centre by a few pixel widths or in some cases by an inch or more.   I can't get them to centre unless I

  • Getting erroe when Sending mail through Javamail

    I am a new Java Programmer I am getting the followoing error message javax.mail.sendFailedException: sending failed; javax.mail.MessagingException: Could not connect SMTP host: aol.com, port: 25; nested exception is: java.net.SocketException: connect

  • CS 5.5 ME: upgrade possible to CS 6 (without ME)?

    Can I upgrade from the ME Design Premium Suite 5.5 to CS6? As I read, CS 6 is capable of setting Arabic and other right to left languages. But I did not buy this ME product from Adobe, so I am not sure if upgrade is possible.