Reply with message function won't work on iPhone 4S

I have upgraded to ios6 on my 4S and I cannot get the reply with message function to work. I can see it in the settings and can change the default messages but when I get a call the only option that I get is answer or deny (no phone icon to the right of deny to swipe up to use the reply with mussage option). I have done multiple resets even back to as it came out of the box and it still doesn't show up. My wife is also expereincing the same issues on here iPhone 4 and I have contacted my service provider and they indicated that it should work on both phones.

Sometimes, in a givin market, FaceTime is not available. 

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    No one here is an employee or representative of Appl. Send your feedback to Apple here:
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    Cheers,
    Allen

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