Report 6i print problem

HI,
Please find the error message from an application using report 6i.
"report background Engine has encountered a problem and needs to close, we sorry for inconvenience" ....
Any help to fiix the problem, the printer accepts normal windows progs prints but when connected as ne t work printer we face the problem.
Regards,
Shazaly nour.

Hi,
I have used ORARRRP in 10g. As I have discovered following things should be fullfilled in order to work this utility normal.
1). Local printer should be set up to "Direct". "Spool" will not work.
2). Should not be a IP printer
3). In IP printers, it will work if a new connection established for the machine name (Shared printer)
Any feed back on this will be appreciated.
Thanks.

Similar Messages

Report Builder printing problem...

HI all
I created a report in Report Builder 6i
When I print, it doesn't show printing dialog box for me to select printer or pages for printing
And it prints all pages automatically. What may be reason?
Thanks ...

Set PRINTJOB= YES
e.g.
ADD_PARAMETER(ID_PL, 'PRINTJOB', TEXT_PARAMETER, 'YES');

Crystal report printing problem in Malayalam

Hi,
I have a printing problem in Malayalam in crystal report.The viewer displays the correct font but the printed output displays the square boxes.I have installed the font.I am using Visual studio 2010 and crystal report 13.0 version.what could be the problem???
please help me...!!!

Hi priyashekar,
I’m afraid that it is not the correct forum about this issue, since this forum is to discuss Visual C#. You can post your question in the
Crystal report forum: http://scn.sap.com/community/crystal-reports-for-visual-studio/content?filterID=content~objecttype~objecttype[thread]
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
Click
HERE to participate the survey.

Printing problem in reports 6i

hi, i dont know where to post this quastion, but please please i need help
i have created an application using forms & reports 6i and database 9i,in this application i run a report which prints an id card
i use card printer ( fargo cardpro printer) to print this report, and it is working fine
recently i started to use a new card printer (zebra P12i)
when ever i give the printing request the report get stuk and my application closes and i get this message ( Reports background engine has encountered a problem and needs to close , we are sorry for the inconvenience)
i compiled the report and tried again, reinstalled forms and reports again , i changed my PC, but still i have the same problem.

Post your question under "Reports" forum, you would probably get a better response there:
Reports
Reports

Landscape page printing problem in report 3.0

Hi,
I am facing the problem in printing the report output on the
landscape page from report 3.0.I have changed the system
orientation property from default to landscape.But still report
output printing on as a portrait page.
Is there any another way to print the report output on the
landscape page ?
Thanks
Mohammad

Have a look at System Parameter Orientation in your affected
Report.
I think from Reports 6i on you'll also have the Orientation
Property in Header-, Body- and Trailor-Section of Layout Model.

PRINTING PROBLEM IN REPORTS

I am facing following printing problems in Developer 2000 (Report Builder).
1. By default Developer 2000 report building is printing in BMP Mode which is very slow on Dotmatrix Printers (LQ/FX).
2. I want to fast my printing speed on Dotmatrix printers. I have done a tremendous efforts in this regard but all in vain.
3. The printer carriage must print two line of printing data in one circle. Example: For going to right must print one line and coming to back towards must printing second line. (Printing like DOS Mode).
An early reply to my question will be much appreciated.

It may be useful to give a try in Character Mode.
Change the MODE in System Parameter to CHARACTER.(Caoution:You may not see any postscript things)
null

Crystal report: client-side printing problem

Hello everyone,
I developed an asp.net web application / c # - VS2012 - crystal Repport (CRforVS_13_0_5) on windows 7 pro 32 bits, everything is ok even print reports.
The problem is that when hosting the web application in IIS on the same machine (Windows 7 pro 32 bit) printing the report (crystal report) does not work;
my code behind:
ReportDocument cryRpt = new ReportDocument;
string path = "../rpt/demande.rpt";
cryRpt.Load(Server.MapPath(@path));
ParameterFieldDefinitions crParameterFieldDefinitions;
ParameterFieldDefinition crParameterFieldDefinition;
ParameterValues crParameterValues = new ParameterValues();
ParameterDiscreteValue crParameterDiscreteValue = new ParameterDiscreteValue();
crParameterDiscreteValue.Value = "value";
crParameterFieldDefinitions = cryRpt.DataDefinition.ParameterFields;
crParameterFieldDefinition = crParameterFieldDefinitions["val"];
crParameterValues = crParameterFieldDefinition.CurrentValues;
crParameterValues.Clear();
crParameterValues.Add(crParameterDiscreteValue);
crParameterFieldDefinition.ApplyCurrentValues(crParameterValues);
cryRpt.SetDatabaseLogon(user, pw);
CrystalReportViewer1.Visible = true;
CrystalReportViewer1.ReportSource = cryRpt;
cryRpt.PrintToPrinter(1, false, 0, 0);
how to print the report on the client side?

The search term 'crystal net client side print' brings up the following (amongst many other):
KBA: 1214466 - How to print a report from a .NET Web application
KBA: 1216932 - How to print directly to a printer instead of PDF in a CR 10 ASP.NET application
KBA: 1983821 - How to achieve client side printing without using the Crystal Reports viewer
The above should help you out. BTW.; the search box is in the top right corner.
- Ludek
Senior Support Engineer AGS Product Support, Global Support Center Canada
Follow us on Twitter

Printing problem in Excel after exporting from Deski report

Post Author: msanjeev
CA Forum: Desktop Intelligence Reporting
Hi ,
When I export desktop intelligence report and try to print that report it prints excel column and row numbers. Is there way where we can disable printing column and row numbers before exporting to excel. Problem occurs only when we export to excel from deski. Just printing from excel we can disable printing excel column and row numbers.Please any one answer my query
Thanks
Sanjeev

Post Author: GregPye
CA Forum: Desktop Intelligence Reporting
Not sure if this can be changed within DeskI options, but it can be changed within Excel. Go to File, Page Setup. In the Sheet Tab, there is "Row and Column Headings" check box in the Print section... deselecting this will stop these being printed.... I'm using Excel 2003...

Printing directly to printer in Reporting Services 2008 problem

We have recently installed a new SQL 2008 server. I have an application that prints an SSRS report (2005) directly to the printer. If I change the reference to point to the new SQL 2008 server and run the application, the report is printed but the font size is huge and the report doesn't fit on the paper. The only change I made in the code is the reference, that is it. Any ideas why this is happening?
Thanks

I guess I wasn't clear with my current configuration. I am using the SOAP interface to print the reports directly to the printer. I have a web reference (ReportServer) pointing to the new server and here is the code I use to print the report:
public class ReportPrinter
   //ReportingService rs;
   ReportServer.ReportExecutionService rs;
   private byte[][] m_renderedReport;
   private Graphics.EnumerateMetafileProc m_delegate = null;
   private MemoryStream m_currentPageStream;
   private Metafile m_metafile = null;
   int m_numberOfPages;
   private int m_currentPrintingPage;
   private int m_lastPrintingPage;
   private string _printer = "";
   public ReportPrinter()
   rs = new ReportServer.ReportExecutionService();
   rs.Credentials = System.Net.CredentialCache.DefaultCredentials;
   PrintDialog dlgPrint = new PrintDialog();
   dlgPrint.PrinterSettings = new PrinterSettings();
   if (Common.gPrinterToUse == "" ||Common.gPrinterToUse == null)
   if (dlgPrint.ShowDialog() == DialogResult.OK)
   _printer = dlgPrint.PrinterSettings.PrinterName;
   Common.gPrinterToUse = _printer;
   else
   return;
   else
   _printer = Common.gPrinterToUse;
   private byte[][] RenderReport(string reportPath, ParameterValue[] reportParameters)
   // Private variables for rendering
   string deviceInfo = null;
   string format = "IMAGE";
   Byte[] firstPage = null;
   string encoding;
   string mimeType;
   Warning[] warnings = null;
   ParameterValue[] reportHistoryParameters = null;
   string[] streamIDs = null;
   Byte[][] pages = null;
   string extension = null;
   string historyID = null;
   // Build device info based on the start page
   deviceInfo = String.Format(@"<DeviceInfo><OutputFormat>{0}</OutputFormat></DeviceInfo>", "emf");
   ExecutionInfo execInfo = new ExecutionInfo();
   ExecutionHeader execHeader = new ExecutionHeader();
   rs.ExecutionHeaderValue = execHeader;
   execInfo = rs.LoadReport(reportPath, historyID);
   rs.SetExecutionParameters(reportParameters, "en-us");
   rs.Url = "http://hr-sqlsvr3/reportserver/ReportExecution2005.asmx";
   //Execute the report and get page count.
   try
   // Renders the first page of the report and returns streamIDs for
   // subsequent pages
   //firstPage = rs.Render(
   firstPage = rs.Render(format, deviceInfo, out extension, out mimeType, out encoding, out warnings, out streamIDs);
   // The total number of pages of the report is 1 + the streamIDs
   m_numberOfPages = streamIDs.Length + 1;
   pages = new Byte[m_numberOfPages][];
   // The first page was already rendered
   pages[0] = firstPage;
   for (int pageIndex = 1; pageIndex < m_numberOfPages; pageIndex++)
   // Build device info based on start page
   deviceInfo =
   String.Format(@"<DeviceInfo><OutputFormat>{0}</OutputFormat><StartPage>{1}</StartPage></DeviceInfo>",
   "emf", pageIndex + 1);
   pages[pageIndex] = rs.Render(format, deviceInfo, out extension, out mimeType, out encoding, out warnings, out streamIDs);
   catch (SoapException ex)
   Console.WriteLine(ex.Detail.InnerXml);
   catch (Exception ex)
   Console.WriteLine(ex.Message);
   MessageBox.Show(ex.InnerException +
   Environment.NewLine + ex.Message +
   Environment.NewLine + "Number of pages: " + pages.Length.ToString() +
   Environment.NewLine + "Report Path: " + reportPath, "Error Printing");
   finally
   Console.WriteLine("Number of pages: {0}", pages.Length);
   return pages;
   internal bool PrintReport(string report, ParameterValue[] reportParameters, bool landscape)
   this.RenderedReport = this.RenderReport(report, reportParameters);
   try
   // Wait for the report to completely render.
   if (m_numberOfPages < 1)
   return false;
   PrinterSettings printerSettings = new PrinterSettings();
   printerSettings.MaximumPage = m_numberOfPages;
   printerSettings.MinimumPage = 1;
   printerSettings.PrintRange = PrintRange.SomePages;
   printerSettings.FromPage = 1;
   printerSettings.ToPage = m_numberOfPages;
   printerSettings.PrinterName = _printer;
   PrintDocument pd = new PrintDocument();
   m_currentPrintingPage = 1;
   m_lastPrintingPage = m_numberOfPages;
   pd.PrinterSettings = printerSettings;
   pd.DefaultPageSettings.Margins = new Margins(0, 0, 0, 0);
   pd.DefaultPageSettings.Landscape = landscape;
   // Print report
   Console.WriteLine("Printing report...");
   pd.PrintPage += new PrintPageEventHandler(this.pd_PrintPage);
   pd.Print();
   catch (Exception ex)
   Console.WriteLine(ex.Message);
   finally
   // Clean up goes here.
   return true;
   private void pd_PrintPage(object sender, PrintPageEventArgs ev)
   ev.HasMorePages = false;
   if (m_currentPrintingPage <= m_lastPrintingPage && MoveToPage(m_currentPrintingPage))
   // Draw the page
   ReportDrawPage(ev.Graphics);
   // If the next page is less than or equal to the last page,
   // print another page.
   if (++m_currentPrintingPage <= m_lastPrintingPage)
   ev.HasMorePages = true;
   // Method to draw the current emf memory stream
   private void ReportDrawPage(Graphics g)
   if (null == m_currentPageStream || 0 == m_currentPageStream.Length || null == m_metafile)
   return;
   lock (this)
   // Set the metafile delegate.
   int width = m_metafile.Width;
   int height = m_metafile.Height;
   m_delegate = new Graphics.EnumerateMetafileProc(MetafileCallback);
   // Draw in the rectangle
   // Point destPoint = new Point(0, 0);
   Point[] destPoint = new Point[3];
   Point point1 = new Point(0, 0);
   Point point2 = new Point(width, 0);
   Point point3 = new Point(0, height);
   destPoint[0] = point1;
   destPoint[1] = point2;
   destPoint[2] = point3;
   g.EnumerateMetafile(m_metafile, destPoint, m_delegate);
   // Clean up
   m_delegate = null;
   private bool MoveToPage(Int32 page)
   // Check to make sure that the current page exists in
   // the array list
   if (null == this.RenderedReport[m_currentPrintingPage - 1])
   return false;
   // Set current page stream equal to the rendered page
   m_currentPageStream = new MemoryStream(this.RenderedReport[m_currentPrintingPage - 1]);
   // Set its postion to start.
   m_currentPageStream.Position = 0;
   // Initialize the metafile
   if (null != m_metafile)
   m_metafile.Dispose();
   m_metafile = null;
   // Load the metafile image for this page
   m_metafile = new Metafile((Stream)m_currentPageStream);
   return true;
   private bool MetafileCallback(EmfPlusRecordType recordType,int flags,int dataSize,IntPtr data,PlayRecordCallback callbackData)
   byte[] dataArray = null;
   // Dance around unmanaged code.
   if (data != IntPtr.Zero)
   // Copy the unmanaged record to a managed byte buffer
   // that can be used by PlayRecord.
   dataArray = new byte[dataSize];
   Marshal.Copy(data, dataArray, 0, dataSize);
   // play the record.
   m_metafile.PlayRecord(recordType, flags, dataSize, dataArray);
   return true;
   internal byte[][] RenderedReport
   get
   return m_renderedReport;
   set
   m_renderedReport = value;

ALV Report Print problem after 255 character line size

Hi ABAP Gurus,
I have created one alv report where i am getting output more then 255 character line size.
so whenever i tried to print this report it print only line upto first 255 character and truncated after it in printing.
is there any way i can print this report without truncation ....
Thanks,
Jack

no there is no such way because you acan print at most 99 columns and utmost 255 characters .
and alternative is take your filed in separate screen and make it appear through hotspot in another filedcatalog.then u will get more space .
reward if useful
keep rockin
vivek

How can i modify my report to print in duplex mode ?

Hello, I have a report to print orders (i use vb6 and CR XI-R2 at runtime with CrystalActiveXReportViewer object) but now i must print the payment conditions on the back of each order. What is the way to modify my report to do that.
(Is there somewhere examples of duplex printing report?).
Thanks in advance.

Hi Ludek,
I have imported the reg key but i have the same problem: you must install SP2 or SP4 before.
Here is my reg key :
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{94FB0978-D094-40C7-91D7-834D39220D4A}]
"AuthorizedCDFPrefix"=""
"Comments"=""
"Contact"=""
"DisplayVersion"="11.5.8.82627"
"HelpLink"=hex(2):68,00,74,00,74,00,70,00,3a,00,2f,00,2f,00,73,00,75,00,70,00,\
70,00,6f,00,72,00,74,00,2e,00,62,00,75,00,73,00,69,00,6e,00,65,00,73,00,73,\
00,6f,00,62,00,6a,00,65,00,63,00,74,00,73,00,2e,00,63,00,6f,00,6d,00,2f,00,\
00,00
"HelpTelephone"=""
"InstallDate"="20080416"
"InstallLocation"=""
"InstallSource"="C:
CRXIR2SP2Full
win32
"ModifyPath"=hex(2):4d,00,73,00,69,00,45,00,78,00,65,00,63,00,2e,00,65,00,78,\
00,65,00,20,00,2f,00,49,00,7b,00,39,00,34,00,46,00,42,00,30,00,39,00,37,00,\
38,00,2d,00,44,00,30,00,39,00,34,00,2d,00,34,00,30,00,43,00,37,00,2d,00,39,\
00,31,00,44,00,37,00,2d,00,38,00,33,00,34,00,44,00,33,00,39,00,32,00,32,00,\
30,00,44,00,34,00,41,00,7d,00,00,00
"Publisher"="Business Objects"
"Readme"=hex(2):68,00,74,00,74,00,70,00,3a,00,2f,00,2f,00,73,00,75,00,70,00,70,\
00,6f,00,72,00,74,00,2e,00,62,00,75,00,73,00,69,00,6e,00,65,00,73,00,73,00,\
6f,00,62,00,6a,00,65,00,63,00,74,00,73,00,2e,00,63,00,6f,00,6d,00,2f,00,00,\
00
"Size"=""
"EstimatedSize"=dword:001bcc81
"UninstallString"=hex(2):4d,00,73,00,69,00,45,00,78,00,65,00,63,00,2e,00,65,00,\
78,00,65,00,20,00,2f,00,49,00,7b,00,39,00,34,00,46,00,42,00,30,00,39,00,37,\
00,38,00,2d,00,44,00,30,00,39,00,34,00,2d,00,34,00,30,00,43,00,37,00,2d,00,\
39,00,31,00,44,00,37,00,2d,00,38,00,33,00,34,00,44,00,33,00,39,00,32,00,32,\
00,30,00,44,00,34,00,41,00,7d,00,00,00
"URLInfoAbout"=""
"URLUpdateInfo"=""
"VersionMajor"=dword:0000000b
"VersionMinor"=dword:00000005
"WindowsInstaller"=dword:00000001
"Version"=dword:0b050008
"Language"=dword:00000000
"DisplayName"="Crystal Reports XI Release 2"
Hope this helps you.
Just a precision : the message 'can't load data' not occures on all PC with runtime, At work i have installed runtime on 3 PC's (XP) and it works, problem occures when i 'm connecting to my customer's server (windows 2003 server SP2) via tse.

My report is printing half of the page when I print the report Hp psc 1315

My report is printing half of the page when I print the report in this printer
Hp psc 1315 all in-one and when the operating system is windows xp , but when
I run the same report in windows me , and the same printer it is running well
And my report version is :
Report Builder 6.0.8.23.0
ORACLE Server Release 8.0.6.0.0
Oracle Procedure Builder 6.0.8.20.0
waiting for your valuable answer .
Best regards
Jamil alshaibani

i would like to now if there is any additional software required for the windows xp and oracle report to solve this problem
please help
betst regards
jamil alshaibani

Printing problems on Server 2008R2 - Server 2012R2

Hi,
We have troubles with Firefox and printing pages.
First i want to say i have already tried all this steps:
https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox
Let me explain my problem:
In a TerminalServer Session i want to print a website from firefox.
Sending the print job in Firefox works without error reports, but then the printer "Data" lamp is blinking and the printer Says proccessing.
First i thought the printer has been broken but then i tried this on 6 other printers in our company.
Printers: HP, Sharp, Brother, Develop.
Every Printer has the same problem. No one could print anything anymore. I had to turn off the printers to get them working again.
Resetting the about:config -> print_printers was not working, after this the printer was printing one Job then the problem was there again.
I also have deleted the profile in AppData, but this has not resolved the problem.
So can you please tell me what the problem is?

Hi,
The Dump File has abaout 290mb, what should i do with that file?
The Machines are running on 2 different Hyper-V 2012R2 Hosts,(1 HP Server and 1 Supermicro Server, Intel Xeon 2620V2) the latest Integration Services Drivers on the guest machines are up to date.
This is the printing Problem:
Firefox sends the Webpage to the Printer. After a short time the printing Job is cleared from the list of actual Jobs.
The Printer Says now he got a Job an says "Processing...", well.. this happens by every printer in our Company.
Only turning off the Printer and on again makes the Printer working again to print anything from other programs.
At the moment where someone sends a print Job from Firefox (Problem exists only on TerminalServers 2008, 2008R2, 2012, 2012R2.) to any Printer, the Printer must be restarted to work again.
Printing from Server 2003R2 works.

HP Officejet Pro 8600 Plus "unspecified printer problem"

I just set up my HP Officejet Pro 8600 Plus e-All-in-One. The set-up seemed to go okay, but when I go to the "devices" tab for "HP Connected" it has a yellow yield sign and says that I have a problem with my printer. When I click on the yield sign symbol, the box says that "An unspecified problem was reported. Please check your printer." When I check the printer pannel, there are no problems reported. The machine seems to print okay, but I'd like to clear up this error that is shown. Any ideas?
Also, I've already done the restart and sign-off/sign-in stuff, so we can move on to second-order trouble shooting. Thanks.
This question was solved.
View Solution.

HELP!
I am having exactly the same problem. I am simply swapping out an existing Deskjet 3512 that worked perfectly at all levels, so i KNOW i dont have router/port/network issues. eprint was and is flawless. I just plugged it back in to check and it still works just fine with eprint.
Using my new Pro8600, I send emails to my eprint address and they seem to go...and then nothing. they just don't print.
I get the"Officejet Pro 8600 Plus "unspecified printer problem"" message but my front panel reports no issues.
I'm a step away from taking this back and buying an Epson.
My experience with their support has bee stellar at a commercial printer level.
This seems to be a very common problem and I just dont have hours to monkey around with something that should work out of the box.
any help will be appreciated.

Printer problems with Officejet Pro 8500 A910

Dear all,
I have been given as a present an Officejet Pro 8500 A910 (serie number CN16LDM020 and product number CM756A). The people whom I have got it from already had some problems with the printer heads. I have accepted the printer, because I want to have it working again. I do encounter some problems however. I hope you kind people on the forum can help me out and get this thing working again. As a side note: I am only interested in using the scanner, printer (only black and white - I do not print in colour) and e-printing (I understand that it is possible to email documents to printer, so that they are printed whilst you are somewhere else).
Upon installation I have conneted the internet to my wi-fi. Upon installation it made some test prints, whereby the black dots were good, but the cyan and other colours were not. When I now turn off the installed printer and switch it on again it takes the printer about 5 - 7 minutes to initialize. On the touch screen of the printer it is said "Checking printer, this might take 5 minutes", "Checking printheads", "Aligning printheads" and alike notifications. After 5 - 7 minutes the printer gives the following notification: " Failure notice. Alignment failed. Refer to device documentation for details." When I then push the question mark on the touch screen the following notidication is given: " Alignment failed. Check printer quality of the current print job. If it is not satisfactory, try aligning the printer to see if that improves the quality. To align the printhead again, touch (home), touch (arrow right), touch Tools, and then touch Align Printhead." When I follow these instructions, the same thing happens. I have tried the option "Clean printheads" under "Tools". The test prints that come out are again good in black and white and not good in colour.
The ink level of the cartridges is very low for Yellow, Magenta and Cyan. For Black the printer gives a question mark. The expiry date of the cartridges is in 2015. The information on the Self Test Diagnostic Page (you get when you print a report from checking the ink cartridges) gives the following status:
Printhead status
Printhead health: Good (for both Black/Yellow and Magenta/Cyan)
Serial: 7735960 (Black/Yellow) and 7744345 (Magenta/Cyan)
End of warranty: mid-2013
Accumulated ink usage (ml): Black 99/Yellow 71, Magenta 57/Cyan 58
Refilled supply:
Detected in printhead/printer? For all cartidges "yes".
When I try to print a document from Word on my MacBook (which runs on Mac OS X 10.6.8) and the printer is on stand-by, Word recognizes the printer, starts with the print order but then comes with the notifications "Printer offline" and "Cannot find printer" and postpones the print order. Today I reset the printer and the print job that I had before the reset (which was postponed) came out.
Today, I printed a document whilst the printer was not on stand-by (the touch screen was on home menu) and the print was well (it was only black and white). After the print, the printer also made a print report. Again, the colour was bad, but black ink was good. After that print report, the printer started aligning again. After 5 minutes it gave the above-mentioned failure notice (" Failure notice. Alignment failed. Refer to device documentation for details.").
I would assume that the first thing that I should do is get new cartridges. However, since I only print black and white, can't I just buy the Black Ink and disable the other cartridges? Then, I am thinking of not buying HP cartridges (since the warranty term is already over). What cartridges do you reccomend (price-quality)? If new cartridges are installed (previous owner had same problems with full cartridges) and the problems (with print heads) are not solved, what should I do?
On a second note, I want to use the option of printing online. In other words, give a print order on my Iphone to the printer so that it starts printing at home. How do I set this up? How can I test this?
I would be very obliged with your feedback on the above.
Kind regards,
Onno

Hey Onno,
I see you have several items listed about your Officejet Pro 8500a (A910 series) printer. The main issue that stands out is the print quality issue. I would advise starting here with your printer.
From your information I can see that refill or remanufacture cartridges have been used in this printer at some point. It is possible that the ink from these cartridges have damaged the internal ink system of the printer. If you have performed all the troubleshooting steps for the print quality issue you are experiencing, then the next step is going to be replacing the printheads of the unit.
Troubleshooting Print Quality Issues
The 8500a requires all cartridges be available even if you are simply printing in B&W. If the cartridges are low, then you will have to replace the cartridges as needed. Typically by the design of this printer, however, print quality issues do not follow ink levels in the cartridges as ink is piped to the internal printheads, thus even with empty cartridges there is some ink remaining in the system.
The printheads for the 8500a can be found at most HP certified retailers if you decide to attempt replacing them as a step towards resolving the issue. As to the cartridges, I would advise using genuine HP cartridges as HP ink is designed with HP printers in mind. For information about refilled/remanufactured cartridges please click here.
Hope this helps in getting the print quality issue alleviated,
Jason
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
I am not an HP employee.

Report 6i print problem

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