Report Builder 10.1.2.0.2 Crashes on opening a rdf file

Hi,
I am trying to do a customization on an oracle standard report (sales order acknoledgement),when i try to open the rdf file from the Reports builder it crashes immedietly. Also i noticed the builder is crashing if i open rdf file having size more than 1MB. I am able to open rdf and make changes in it if its lesser than 1 MB. Not sure if there is any configuration that restricts the size of the rdf file. Please help.
Thanks
Prathap

Can you open any other rdf?
We had quite a few crashes with the Report Builder on Windows 7, especially when using graphs in rdfs. Setting the compatibility of the shortcut to "Windows Vista" solved most of our problems.
Regards
Markus

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Process: Adobe Edge Animate [2880]
Path: /Applications/Adobe Edge Animate CC/Adobe Edge Animate.app/Contents/MacOS/Adobe Edge Animate
Identifier: com.adobe.Adobe Edge Animate.application
Version: 2.0.0 (2.0.0.0)
Code Type: X86 (Native)
Parent Process: launchd [197]
User ID: 501
Date/Time: 2013-06-25 16:58:00.062 -0700
OS Version: Mac OS X 10.8.4 (12E55)
Report Version: 10
Interval Since Last Report: 431650 sec
Crashes Since Last Report: 7
Per-App Interval Since Last Report: 1034 sec
Per-App Crashes Since Last Report: 6
Anonymous UUID: EB8DF2B5-C675-F9C8-C663-D71A0EA24F17
Crashed Thread: 33 Dispatch queue: TFSVolumeInfo::GetSyncGCDQueue
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x00000000fefff000
VM Regions Near 0xfefff000:
 CG backing stores 00000000c6bcd000-00000000c6c1b000 [ 312K] rw-/rw- SM=SHM
--> VM_ALLOCATE 00000000fefff000-00000000ff000000 [ 4K] rw-/rwx SM=COW
 Submap 00000000ffff0000-00000000ffff1000 r--/r-- process-only submap
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_c.dylib 0x9305ba45 memmove$VARIANT$sse42 + 136
1 com.adobe.AgKernel.framework 0x02105ec4 luaV_concat(lua_State*, int, int) + 900
2 com.adobe.AgKernel.framework 0x020e6e40 lua_concat + 208
3 com.adobe.AgKernel.framework 0x020e8542 luaL_prepbuffer + 162
4 com.adobe.AgKernel.framework 0x020f5f38 read_chars(lua_State*, __sFILE*, unsigned long) + 72
5 com.adobe.AgKernel.framework 0x020f5ddc g_read(lua_State*, __sFILE*, int) + 540
6 com.adobe.AgKernel.framework 0x020f51c6 f_read(lua_State*) + 86
7 com.adobe.AgKernel.framework 0x020f1e36 luaD_precall(lua_State*, lua_TValue*, int) + 1430
8 com.adobe.AgKernel.framework 0x021080a0 luaV_execute(lua_State*, int) + 8576
9 com.adobe.AgKernel.framework 0x020f1fc7 luaD_call(lua_State*, lua_TValue*, int) + 119
10 com.adobe.AgKernel.framework 0x020e6741 f_call(lua_State*, void*) + 33
11 com.adobe.AgKernel.framework 0x020e0396 AgExceptionsPrivate_runProtectedCall + 38
12 com.adobe.AgKernel.framework 0x020f22e4 luaD_pcall(lua_State*, void (*)(lua_State*, void*), void*, int, int) + 100
13 com.adobe.AgKernel.framework 0x020e6700 lua_pcall + 528
14 com.adobe.dvalua.framework 0x021c8170 dva::lua::uisupport::LuaCmdAttachment::UnifiedDispatch(int, exo::uisupport::UnifiedDispatchBase::EnableOuts*) + 176
15 com.adobe.dvalua.framework 0x021c83f2 non-virtual thunk to dva::lua::uisupport::LuaCmdAttachment::UnifiedDispatch(int, exo::uisupport::UnifiedDispatchBase::EnableOuts*) + 34
16 com.adobe.exo.framework 0x012828f3 exo::uisupport::UnifiedDispatchCmdAttachment::DoHandleCommand(int) + 35
17 com.adobe.exo.framework 0x0127f0f5 exo::uisupport::CommandHandler::HandleCommand(int) + 181
18 com.adobe.exo.framework 0x0127f28c exo::uisupport::CommandHandler::DoCallMyCommandChain(int) + 44
19 com.adobe.exo.framework 0x0127ec53 exo::uisupport::CommandHandlerBase::CallCommandChain(int) + 67
20 com.adobe.exo.framework 0x0128693c exo::uisupport::KeyCommandManager::RouteKeyEvent(dvaui::ui::KeyboardEvent const&) + 844
21 com.adobe.exo.framework 0x0129c63b exo::workspace::TopLevelWindow::UI_DoKeyboardEvent(dvaui::ui::UI_Node*, dvaui::ui::KeyboardEvent const&) + 203
22 com.adobe.exo.framework 0x0129c682 non-virtual thunk to exo::workspace::TopLevelWindow::UI_DoKeyboardEvent(dvaui::ui::UI_Node*, dvaui::ui::KeyboardEvent const&) + 34
23 com.adobe.dvaui.framework 0x00934f7d dvaui::ui::UI_Node::UI_DispatchKeyboardEvent(dvaui::ui::UI_Node*, dvaui::ui::KeyboardEvent const&) + 509
24 com.adobe.dvaui.framework 0x0099a17b dvaui::ui::OS_Node::UI_DispatchKeyboardEventFromOS(dvaui::ui::OS_Event*) + 155
25 com.adobe.dvaui.framework 0x009a49a3 dvaui::ui::OS_Window::UI_DispatchEvent(dvaui::ui::OS_Event*) + 83
26 com.adobe.dvaui.framework 0x009ba84a boost::detail::function::function_obj_invoker0<boost::_bi::bind_t<bool, boost::_mfi::mf1<bool, dvaui::ui::OS_Window, dvaui::ui::OS_Event*>, boost::_bi::list2<boost::_bi::value<dvaui::ui::OS_Window*>, boost::_bi::value<dvaui::ui::OS_Event*> > >, bool>::invoke(boost::detail::function::function_buffer&) + 42
27 com.adobe.dvaui.framework 0x008992f5 int dvacore::config::ErrorManager::ExecuteFunction<bool>(boost::function0<bool>*, bool*) + 69
28 com.adobe.dvaui.framework 0x00899398 boost::detail::function::function_obj_invoker0<boost::_bi::bind_t<int, int (*)(boost::function0<bool>*, bool*), boost::_bi::list2<boost::_bi::value<boost::function0<bool>*>, boost::_bi::value<bool*> > >, int>::invoke(boost::detail::function::function_buffer&) + 24
29 com.adobe.Adobe Edge Animate.application 0x0002d2a1 helium::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler(boost::function0<int>) + 65
30 com.adobe.dvaui.framework 0x008991bc bool dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<bool>(boost::f unction0<bool>, bool*) + 124
31 com.adobe.dvaui.framework 0x00898399 bool dvacore::config::ExecuteTopLevelFunction<bool>(boost::function0<bool>, bool*) + 121
32 com.adobe.dvaui.framework 0x009ae285 -[DVAMacPanelWindow performKeyEquivalent:] + 229
33 com.apple.AppKit 0x949f1cf7 -[NSApplication _handleKeyEquivalent:] + 526
34 com.apple.AppKit 0x948a7de1 -[NSApplication sendEvent:] + 5512
35 com.adobe.dvaui.framework 0x009ac42c -[DVAMacApplication sendEvent:] + 652
36 com.adobe.exo.framework 0x0121c013 -[ExoMacApplication sendEvent:] + 515
37 com.apple.AppKit 0x947c162c -[NSApplication run] + 951
38 com.adobe.exo.framework 0x0121ba13 exo::app::OS_AppBase::RunEventLoop() + 67
39 com.adobe.Adobe Edge Animate.application 0x00043fe8 main + 1416
40 com.adobe.Adobe Edge Animate.application 0x00002f65 start + 53
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x962419ae kevent + 10
1 libdispatch.dylib 0x91cc1c71 _dispatch_mgr_invoke + 993
2 libdispatch.dylib 0x91cc17a9 _dispatch_mgr_thread + 53
Thread 2:: BrowserDBThread
0 libsystem_kernel.dylib 0x962408e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x93075280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x930fb095 pthread_cond_wait$UNIX2003 + 71
3 libcef.dylib 0x0298cd18 0x291f000 + 449816
4 libcef.dylib 0x0298d91b 0x291f000 + 452891
5 libcef.dylib 0x0298d792 0x291f000 + 452498
6 libcef.dylib 0x0297862b 0x291f000 + 366123
7 libcef.dylib 0x0297483f 0x291f000 + 350271
8 libcef.dylib 0x02973ffd 0x291f000 + 348157
9 libcef.dylib 0x02993ba1 0x291f000 + 478113
10 libcef.dylib 0x02993c2c 0x291f000 + 478252
11 libcef.dylib 0x0298ffff 0x291f000 + 462847
12 libsystem_c.dylib 0x930705b7 _pthread_start + 344
13 libsystem_c.dylib 0x9305ad4e thread_start + 34
Thread 3:: SamplerThread
0 libsystem_kernel.dylib 0x9623e80e semaphore_wait_trap + 10
1 libcef.dylib 0x03492854 0x291f000 + 12007508
2 libcef.dylib 0x033c5e9c 0x291f000 + 11169436
3 libcef.dylib 0x03492959 0x291f000 + 12007769
4 libcef.dylib 0x034920d5 0x291f000 + 12005589
5 libsystem_c.dylib 0x930705b7 _pthread_start + 344
6 libsystem_c.dylib 0x9305ad4e thread_start + 34
Thread 4:: NetworkConfigWatcher
0 libsystem_kernel.dylib 0x9623e7d2 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x9623dcb0 mach_msg + 68
2 com.apple.CoreFoundation 0x972aff79 __CFRunLoopServiceMachPort + 185
3 com.apple.CoreFoundation 0x972b595f __CFRunLoopRun + 1247
4 com.apple.CoreFoundation 0x972b501a CFRunLoopRunSpecific + 378
5 com.apple.CoreFoundation 0x972b4e8b CFRunLoopRunInMode + 123
6 com.apple.Foundation 0x92570bb6 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 278
7 libcef.dylib 0x0295911f 0x291f000 + 237855
8 libcef.dylib 0x02958e1c 0x291f000 + 237084
9 libcef.dylib 0x0297483f 0x291f000 + 350271
10 libcef.dylib 0x02973ffd 0x291f000 + 348157
11 libcef.dylib 0x02993ba1 0x291f000 + 478113
12 libcef.dylib 0x02993c2c 0x291f000 + 478252
13 libcef.dylib 0x0298ffff 0x291f000 + 462847
14 libsystem_c.dylib 0x930705b7 _pthread_start + 344
15 libsystem_c.dylib 0x9305ad4e thread_start + 34
Thread 5:: DnsWatcher
0 libsystem_kernel.dylib 0x962419ae kevent + 10
1 libcef.dylib 0x0306ba7c 0x291f000 + 7654012
2 libcef.dylib 0x0306973e 0x291f000 + 7644990
3 libcef.dylib 0x02957ef1 0x291f000 + 233201
4 libcef.dylib 0x0297483f 0x291f000 + 350271
5 libcef.dylib 0x02973ffd 0x291f000 + 348157
6 libcef.dylib 0x02993ba1 0x291f000 + 478113
7 libcef.dylib 0x02993c2c 0x291f000 + 478252
8 libcef.dylib 0x0298ffff 0x291f000 + 462847
9 libsystem_c.dylib 0x930705b7 _pthread_start + 344
10 libsystem_c.dylib 0x9305ad4e thread_start + 34
Thread 6:: Cef_FileThread
0 libsystem_kernel.dylib 0x962419ae kevent + 10
1 libcef.dylib 0x0306ba7c 0x291f000 + 7654012
2 libcef.dylib 0x0306973e 0x291f000 + 7644990
3 libcef.dylib 0x02957ef1 0x291f000 + 233201
4 libcef.dylib 0x0297483f 0x291f000 + 350271
5 libcef.dylib 0x02973ffd 0x291f000 + 348157
6 libcef.dylib 0x02993ba1 0x291f000 + 478113
7 libcef.dylib 0x02993c2c 0x291f000 + 478252
8 libcef.dylib 0x0298ffff 0x291f000 + 462847
9 libsystem_c.dylib 0x930705b7 _pthread_start + 344
10 libsystem_c.dylib 0x9305ad4e thread_start + 34
Thread 7:: Cef_IOThread
0 libsystem_kernel.dylib 0x962419ae kevent + 10
1 libcef.dylib 0x0306ba7c 0x291f000 + 7654012
2 libcef.dylib 0x0306973e 0x291f000 + 7644990
3 libcef.dylib 0x02957fd3 0x291f000 + 233427
4 libcef.dylib 0x0297483f 0x291f000 + 350271
5 libcef.dylib 0x02973ffd 0x291f000 + 348157
6 libcef.dylib 0x02993ba1 0x291f000 + 478113
7 libcef.dylib 0x02993c2c 0x291f000 + 478252
8 libcef.dylib 0x0298ffff 0x291f000 + 462847
9 libsystem_c.dylib 0x930705b7 _pthread_start + 344
10 libsystem_c.dylib 0x9305ad4e thread_start + 34
Thread 8:: NetworkConfigWatcher
0 libsystem_kernel.dylib 0x9623e7d2 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x9623dcb0 mach_msg + 68
2 com.apple.CoreFoundation 0x972aff79 __CFRunLoopServiceMachPort + 185
3 com.apple.CoreFoundation 0x972b595f __CFRunLoopRun + 1247
4 com.apple.CoreFoundation 0x972b501a CFRunLoopRunSpecific + 378
5 com.apple.CoreFoundation 0x972b4e8b CFRunLoopRunInMode + 123
6 com.apple.Foundation 0x92570bb6 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 278
7 libcef.dylib 0x0295911f 0x291f000 + 237855
8 libcef.dylib 0x02958e1c 0x291f000 + 237084
9 libcef.dylib 0x0297483f 0x291f000 + 350271
10 libcef.dylib 0x02973ffd 0x291f000 + 348157
11 libcef.dylib 0x02993ba1 0x291f000 + 478113
12 libcef.dylib 0x02993c2c 0x291f000 + 478252
13 libcef.dylib 0x0298ffff 0x291f000 + 462847
14 libsystem_c.dylib 0x930705b7 _pthread_start + 344
15 libsystem_c.dylib 0x9305ad4e thread_start + 34
Thread 9:: WorkerPool/-1339838464
0 libsystem_kernel.dylib 0x962408e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x93075280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x930fb0e0 pthread_cond_timedwait$UNIX2003 + 70
3 libcef.dylib 0x0298cf0e 0x291f000 + 450318
4 libcef.dylib 0x0299534d 0x291f000 + 484173
5 libcef.dylib 0x029958c1 0x291f000 + 485569
6 libcef.dylib 0x0298ffff 0x291f000 + 462847
7 libsystem_c.dylib 0x930705b7 _pthread_start + 344
8 libsystem_c.dylib 0x9305ad4e thread_start + 34
Thread 10:: WorkerPool/-1339699200
0 libsystem_kernel.dylib 0x962408e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x93075280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x930fb0e0 pthread_cond_timedwait$UNIX2003 + 70
3 libcef.dylib 0x0298cf0e 0x291f000 + 450318
4 libcef.dylib 0x0299534d 0x291f000 + 484173
5 libcef.dylib 0x029958c1 0x291f000 + 485569
6 libcef.dylib 0x0298ffff 0x291f000 + 462847
7 libsystem_c.dylib 0x930705b7 _pthread_start + 344
8 libsystem_c.dylib 0x9305ad4e thread_start + 34
Thread 11:: AppCacheDBThread
0 libsystem_kernel.dylib 0x962408e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x93075280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x930fb095 pthread_cond_wait$UNIX2003 + 71
3 libcef.dylib 0x0298cd18 0x291f000 + 449816
4 libcef.dylib 0x0298d91b 0x291f000 + 452891
5 libcef.dylib 0x0298d792 0x291f000 + 452498
6 libcef.dylib 0x0297862b 0x291f000 + 366123
7 libcef.dylib 0x0297483f 0x291f000 + 350271
8 libcef.dylib 0x02973ffd 0x291f000 + 348157
9 libcef.dylib 0x02993ba1 0x291f000 + 478113
10 libcef.dylib 0x02993c2c 0x291f000 + 478252
11 libcef.dylib 0x0298ffff 0x291f000 + 462847
12 libsystem_c.dylib 0x930705b7 _pthread_start + 344
13 libsystem_c.dylib 0x9305ad4e thread_start + 34
Thread 12:
0 libsystem_kernel.dylib 0x96240be6 __select + 10
1 com.adobe.AgKernel.framework 0x0210c386 master_thread + 646
2 libsystem_c.dylib 0x930705b7 _pthread_start + 344
3 libsystem_c.dylib 0x9305ad4e thread_start + 34
Thread 13:
0 libsystem_kernel.dylib 0x962408e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x93075280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x930fb095 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AgKernel.framework 0x0210c7bc worker_thread + 572
4 libsystem_c.dylib 0x930705b7 _pthread_start + 344
5 libsystem_c.dylib 0x9305ad4e thread_start + 34
Thread 14:
0 libsystem_kernel.dylib 0x962408e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x93075280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x930fb095 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AgKernel.framework 0x0210c7bc worker_thread + 572
4 libsystem_c.dylib 0x930705b7 _pthread_start + 344
5 libsystem_c.dylib 0x9305ad4e thread_start + 34
Thread 15:
0 libsystem_kernel.dylib 0x962408e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x93075280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x930fb095 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AgKernel.framework 0x0210c7bc worker_thread + 572
4 libsystem_c.dylib 0x930705b7 _pthread_start + 344
5 libsystem_c.dylib 0x9305ad4e thread_start + 34
Thread 16:
0 libsystem_kernel.dylib 0x962408e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x93075280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x930fb095 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AgKernel.framework 0x0210c7bc worker_thread + 572
4 libsystem_c.dylib 0x930705b7 _pthread_start + 344
5 libsystem_c.dylib 0x9305ad4e thread_start + 34
Thread 17:
0 libsystem_kernel.dylib 0x962408e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x93075280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x930fb095 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AgKernel.framework 0x0210c7bc worker_thread + 572
4 libsystem_c.dylib 0x930705b7 _pthread_start + 344
5 libsystem_c.dylib 0x9305ad4e thread_start + 34
Thread 18:
0 libsystem_kernel.dylib 0x962408e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x93075280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x930fb095 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AgKernel.framework 0x0210c7bc worker_thread + 572
4 libsystem_c.dylib 0x930705b7 _pthread_start + 344
5 libsystem_c.dylib 0x9305ad4e thread_start + 34
Thread 19:
0 libsystem_kernel.dylib 0x962408e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x93075280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x930fb095 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AgKernel.framework 0x0210c7bc worker_thread + 572
4 libsystem_c.dylib 0x930705b7 _pthread_start + 344
5 libsystem_c.dylib 0x9305ad4e thread_start + 34
Thread 20:
0 libsystem_kernel.dylib 0x962408e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x93075280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x930fb095 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AgKernel.framework 0x0210c7bc worker_thread + 572
4 libsystem_c.dylib 0x930705b7 _pthread_start + 344
5 libsystem_c.dylib 0x9305ad4e thread_start + 34
Thread 21:
0 libsystem_kernel.dylib 0x962408e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x93075280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x930fb095 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AgKernel.framework 0x0210c7bc worker_thread + 572
4 libsystem_c.dylib 0x930705b7 _pthread_start + 344
5 libsystem_c.dylib 0x9305ad4e thread_start + 34
Thread 22:
0 libsystem_kernel.dylib 0x962408e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x93075280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x930fb095 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AgKernel.framework 0x0210c7bc worker_thread + 572
4 libsystem_c.dylib 0x930705b7 _pthread_start + 344
5 libsystem_c.dylib 0x9305ad4e thread_start + 34
Thread 23:
0 libsystem_kernel.dylib 0x962408e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x93075280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x930fb095 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AgKernel.framework 0x0210c7bc worker_thread + 572
4 libsystem_c.dylib 0x930705b7 _pthread_start + 344
5 libsystem_c.dylib 0x9305ad4e thread_start + 34
Thread 24:
0 libsystem_kernel.dylib 0x962408e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x93075280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x930fb095 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AgKernel.framework 0x0210c7bc worker_thread + 572
4 libsystem_c.dylib 0x930705b7 _pthread_start + 344
5 libsystem_c.dylib 0x9305ad4e thread_start + 34
Thread 25:
0 libsystem_kernel.dylib 0x962408e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x93075280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x930fb095 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AgKernel.framework 0x0210c7bc worker_thread + 572
4 libsystem_c.dylib 0x930705b7 _pthread_start + 344
5 libsystem_c.dylib 0x9305ad4e thread_start + 34
Thread 26:
0 libsystem_kernel.dylib 0x962408e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x93075280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x930fb095 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AgKernel.framework 0x0210c7bc worker_thread + 572
4 libsystem_c.dylib 0x930705b7 _pthread_start + 344
5 libsystem_c.dylib 0x9305ad4e thread_start + 34
Thread 27:
0 libsystem_kernel.dylib 0x962408e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x93075280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x930fb095 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AgKernel.framework 0x0210c7bc worker_thread + 572
4 libsystem_c.dylib 0x930705b7 _pthread_start + 344
5 libsystem_c.dylib 0x9305ad4e thread_start + 34
Thread 28:
0 libsystem_kernel.dylib 0x962408e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x93075280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x930fb095 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AgKernel.framework 0x0210c7bc worker_thread + 572
4 libsystem_c.dylib 0x930705b7 _pthread_start + 344
5 libsystem_c.dylib 0x9305ad4e thread_start + 34
Thread 29:
0 libsystem_kernel.dylib 0x962408e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x93075280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x930fb095 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AgKernel.framework 0x0210c7bc worker_thread + 572
4 libsystem_c.dylib 0x930705b7 _pthread_start + 344
5 libsystem_c.dylib 0x9305ad4e thread_start + 34
Thread 30:
0 libsystem_kernel.dylib 0x962408e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x93075280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x930fb095 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AgKernel.framework 0x0210c7bc worker_thread + 572
4 libsystem_c.dylib 0x930705b7 _pthread_start + 344
5 libsystem_c.dylib 0x9305ad4e thread_start + 34
Thread 31:
0 libsystem_kernel.dylib 0x962408e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x93075280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x930fb095 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AgKernel.framework 0x0210c7bc worker_thread + 572
4 libsystem_c.dylib 0x930705b7 _pthread_start + 344
5 libsystem_c.dylib 0x9305ad4e thread_start + 34
Thread 32:
0 libsystem_kernel.dylib 0x962408e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x93075280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x930fb095 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AgKernel.framework 0x0210c7bc worker_thread + 572
4 libsystem_c.dylib 0x930705b7 _pthread_start + 344
5 libsystem_c.dylib 0x9305ad4e thread_start + 34
Thread 33 Crashed:: Dispatch queue: TFSVolumeInfo::GetSyncGCDQueue
0 ??? 0xfefff000 0 + 4278185984
1 com.apple.desktopservices 0x92dc1bbf TFSInfo::CopyIconRef(unsigned long, OpaqueIconRef*&, bool&) const + 779
2 com.apple.desktopservices 0x92dc1709 TFSInfo::Fetch(unsigned long) + 115
3 com.apple.desktopservices 0x92d3b5a5 TFSInfo::FetchAdditionalProperties(TCountedPtr<TFSInfo> const&) + 165
4 com.apple.desktopservices 0x92d4c77e TNode::HandleSync(unsigned long) + 702
5 com.apple.desktopservices 0x92d3a577 TNode::HandleSync(TCountedPtr<TNodeTask> const&, TNodePtr const&) + 55
6 com.apple.desktopservices 0x92d235a9 TNode::HandleNodeRequest(TCountedPtr<TNodeTask> const&, TCountedPtr<TVolumeSyncThread> const&) + 841
7 com.apple.desktopservices 0x92d952ef __block_global_1 + 90
8 com.apple.desktopservices 0x92d231ed ExceptionSafeBlock(void ()() block_pointer) + 55
9 com.apple.desktopservices 0x92d23163 __PostNodeTaskRequest_block_invoke_0 + 86
10 libdispatch.dylib 0x91cc2f8f _dispatch_call_block_and_release + 15
11 libdispatch.dylib 0x91cbec82 _dispatch_client_callout + 46
12 libdispatch.dylib 0x91cc0160 _dispatch_queue_drain + 206
13 libdispatch.dylib 0x91cbfffa _dispatch_queue_invoke + 50
14 libdispatch.dylib 0x91cbfecb _dispatch_worker_thread2 + 230
15 libsystem_c.dylib 0x93072e72 _pthread_wqthread + 441
16 libsystem_c.dylib 0x9305ad2a start_wqthread + 30
Thread 34:
0 libsystem_kernel.dylib 0x962410ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x930730ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x93072e79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x9305ad2a start_wqthread + 30
Thread 35:: CVDisplayLink
0 libsystem_kernel.dylib 0x962408e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x93075280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x930fb095 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreVideo 0x99e4315a CVDisplayLink::runIOThread() + 912
4 com.apple.CoreVideo 0x99e42db2 startIOThread(void*) + 160
5 libsystem_c.dylib 0x930705b7 _pthread_start + 344
6 libsystem_c.dylib 0x9305ad4e thread_start + 34
Thread 33 crashed with X86 Thread State (32-bit):
eax: 0x00000009 ebx: 0x9a301482 ecx: 0xb01847d2 edx: 0x00000001
edi: 0xb01849d0 esi: 0xb0184a60 ebp: 0xb0184ac8 esp: 0xb018479c
 ss: 0x00000023 efl: 0x00010202 eip: 0xfefff000 cs: 0x0000001b
 ds: 0x00000023 es: 0x00000023 fs: 0x00000023 gs: 0x0000000f
cr2: 0xfefff000
Logical CPU: 5
Binary Images:
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0x91173000 - 0x9117cff9 com.apple.CommonAuth (3.0 - 2.0) <34C4768C-EF8D-3DBA-AFB7-09148C8672DB> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x91181000 - 0x91181fff libkeymgr.dylib (25) <D5E93F7F-9315-3AD6-92C7-941F7B54C490> /usr/lib/system/libkeymgr.dylib
0x91182000 - 0x9118dffb com.apple.DirectoryService.Framework (10.8 - 151.10) <234F4A14-60ED-300B-93B2-D5052878558F> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryService
0x9118e000 - 0x911d5ff3 com.apple.CoreMedia (1.0 - 926.104) <D0E3BE86-12ED-31BE-816F-E72D757A9F2F> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia
0x911d6000 - 0x911d6fff libsystem_blocks.dylib (59) <3A743C5D-CFA5-37D8-80A8-B6795A9DB04F> /usr/lib/system/libsystem_blocks.dylib
0x911d7000 - 0x91202fff com.apple.shortcut (2.2 - 2.2) <FA94F2BF-37E1-3F16-9085-7BCCB815BAE9> /System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut
0x91203000 - 0x91265fff libc++.1.dylib (65.1) <C0CFF9FF-5D52-3EAE-B921-6AE1DA00A135> /usr/lib/libc++.1.dylib
0x91269000 - 0x91555fff com.apple.AOSKit (1.051 - 152.4) <31156351-70C4-381A-810D-8E5A937EF95C> /System/Library/PrivateFrameworks/AOSKit.framework/Versions/A/AOSKit
0x9159c000 - 0x917f5ff5 com.apple.JavaScriptCore (8536 - 8536.30) <24A2ACA7-6E51-30C6-B9AE-17A77E511735> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x917f6000 - 0x917fdfff libsystem_dnssd.dylib (379.38.1) <4F164CA8-4A4F-3B27-B88A-0926E2FEB7D4> /usr/lib/system/libsystem_dnssd.dylib
0x917fe000 - 0x91840ffb com.apple.RemoteViewServices (2.0 - 80.6) <AE962502-4539-3893-A2EB-9D384652AEAC> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/RemoteViewServi ces
0x91845000 - 0x9184bfff com.apple.print.framework.Print (8.0 - 258) <12AEAD24-6924-3923-9E4A-C5D21231E639> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Version s/A/Print
0x9184c000 - 0x9192dfff libcrypto.0.9.8.dylib (47.1) <E4820342-4F42-3DEB-90DB-DE5A66C5585E> /usr/lib/libcrypto.0.9.8.dylib
0x9192e000 - 0x91a22ff3 com.apple.QuickLookUIFramework (4.0 - 555.5) <5A62C87F-5F74-380B-8B86-8CE3D8788603> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.framework/V ersions/A/QuickLookUI
0x91a2d000 - 0x91a2efff libdnsinfo.dylib (453.19) <3B523729-84A8-3D0B-B58C-3FC185060E67> /usr/lib/system/libdnsinfo.dylib
0x91a2f000 - 0x91b3aff7 libJP2.dylib (850) <3FFCEFA6-317A-34AF-8D99-AEBB017543C5> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x91b3b000 - 0x91b92ff3 com.apple.HIServices (1.20 - 417) <561A770B-8523-3D09-A763-11F872779A4C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices .framework/Versions/A/HIServices
0x91b93000 - 0x91bf7ff7 com.apple.datadetectorscore (4.1 - 269.3) <C11C2014-298E-3E2B-9F5D-02CCD3CA4AB3> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDetectorsCor e
0x91bf8000 - 0x91c01ffe com.apple.aps.framework (3.0 - 3.0) <26A02202-9CCA-37A5-AD26-234F55D51471> /System/Library/PrivateFrameworks/ApplePushService.framework/Versions/A/ApplePushService
0x91c02000 - 0x91c0bfff com.apple.CommerceCore (1.0 - 26.1) <8C28115C-6EC1-316D-9237-F4FBCBB778C5> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCor e.framework/Versions/A/CommerceCore
0x91c0c000 - 0x91c0dffd com.apple.TrustEvaluationAgent (2.0 - 23) <E42347C0-2D3C-36A4-9200-757FFA61B388> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluati onAgent
0x91cb0000 - 0x91cbcffa com.apple.CrashReporterSupport (10.8.3 - 418) <03BC564E-35FE-384E-87D6-6E0C55DF16E3> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/CrashReporter Support
0x91cbd000 - 0x91ccfff7 libdispatch.dylib (228.23) <86EF7D45-2D97-3465-A449-95038AE5DABA> /usr/lib/system/libdispatch.dylib
0x91cd0000 - 0x91d29fff com.apple.QuickLookFramework (4.0 - 555.5) <4E381B7B-7EB5-37FD-9BA7-517DB48D07A7> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x91d2a000 - 0x91d37ff7 com.apple.AppleFSCompression (49 - 1.0) <166AA1F8-E50A-3533-A3B5-8737C5118CC3> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/AppleFSCompress ion
0x91d38000 - 0x91d3cffc libGIF.dylib (850) <45CD8B8F-7324-3187-B01C-8E16C04F33FA> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x91d3d000 - 0x91d56ffb com.apple.frameworks.preferencepanes (15.1 - 15.1) <D788C8BE-5A13-3EA3-93FA-9B5CEEFE249B> /System/Library/Frameworks/PreferencePanes.framework/Versions/A/PreferencePanes
0x91d5d000 - 0x91dc3fff com.apple.print.framework.PrintCore (8.3 - 387.2) <0F7665F5-33F0-3661-9BE2-7DD2890E304B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore. framework/Versions/A/PrintCore
0x91dc4000 - 0x91ddbff4 com.apple.CoreMediaAuthoring (2.1 - 914) <37C0A2C7-73B3-39BC-8DE1-4A6B75F115FC> /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreMediaAuthor ing
0x91ddc000 - 0x91e1efff libauto.dylib (185.4) <3098A75E-438E-3F18-BAAC-CD8F1CC7C2F7> /usr/lib/libauto.dylib
0x91e1f000 - 0x91eb1ffb libvMisc.dylib (380.6) <6DA3A03F-20BE-300D-A664-B50A7B4E4B1A> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvMisc.dylib
0x91eb2000 - 0x91eb9ffe com.apple.agl (3.2.1 - AGL-3.2.1) <8E0411D3-19F7-30E1-92A2-337F7F0EBCDA> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x91eba000 - 0x91f14ff3 com.apple.ImageCaptureCore (5.0.4 - 5.0.4) <6313E06F-37FD-3606-BF2F-87D8598A9983> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCore
0x91f1a000 - 0x91f68ff3 com.apple.SystemConfiguration (1.12.2 - 1.12.2) <6E858B9F-337A-314E-88B7-24A274ACE568> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x91f69000 - 0x91f73fff libsystem_notify.dylib (98.5) <7EEE9475-18F8-3099-B0ED-23A3E528ABE0> /usr/lib/system/libsystem_notify.dylib
0x91f74000 - 0x91fceffb com.apple.AE (645.6 - 645.6) <44556FF7-A869-399A-AEBB-F4E9263D9152> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Vers ions/A/AE
0x91fcf000 - 0x9200ffff com.apple.MediaKit (14 - 687) <8735A76E-7766-33F5-B3D2-86630070A1BA> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
0x92083000 - 0x92095fff libbsm.0.dylib (32) <DADD385E-FE53-3458-94FB-E316A6345108> /usr/lib/libbsm.0.dylib
0x92096000 - 0x92096fff com.apple.ApplicationServices (45 - 45) <677C4ACC-9D12-366F-8A87-B898AC806DD9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x92097000 - 0x920ccff7 com.apple.framework.internetaccounts (2.1 - 210) <553BF1E7-B26F-3BE7-BAA9-D80E53E73B0D> /System/Library/PrivateFrameworks/InternetAccounts.framework/Versions/A/InternetAccounts
0x920cd000 - 0x92289ffd libicucore.A.dylib (491.11.3) <FF55E176-7D66-3DBB-AF86-84744C47A02C> /usr/lib/libicucore.A.dylib
0x9228a000 - 0x922b5ff9 com.apple.framework.Apple80211 (8.4 - 840.22.1) <DBC31BEB-B771-315F-852D-66ADC3BD75A1> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x922b6000 - 0x9236afff com.apple.coreui (2.0 - 181.1) <C15ABF35-B7F5-34ED-A461-386DAF65D96B> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x9236b000 - 0x924c8ffb com.apple.QTKit (7.7.1 - 2599.31) <60F5FCA7-E537-3D2A-A7C9-D1A06B55008C> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x924c9000 - 0x924cafff libquarantine.dylib (52.1) <094A1501-373E-3397-B632-8F7C5AC8EFD5> /usr/lib/system/libquarantine.dylib
0x924cb000 - 0x924ccffd libunc.dylib (25) <58599CBF-E262-3CEA-AFE1-35560E0177DC> /usr/lib/system/libunc.dylib
0x924cd000 - 0x927edff3 com.apple.Foundation (6.8 - 945.18) <BDC56A93-45C5-3459-B307-65A1CCE702C5> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x927ee000 - 0x92817ff7 libRIP.A.dylib (332) <521E60A6-A768-3CB8-B10D-D10EECD68A94> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/Resources/libRIP.A.dylib
0x9281a000 - 0x9281dffc libCoreVMClient.dylib (32.3) <35B63A60-DF0A-3FB3-ABB8-164B246A43CC> /System/L

Adobe Reader 9.x crashes when opening some pdf files that work fine with Adobe Reader 8.x

Adobe Reader 9 crashes when opening approximately 10% to 20% of the pdfs in my collection. The remaining 80% to 90% work without problems. The pdfs are launched by double-clicking the pdf file from Windows Explorer. The crashes occur with both v9.0 and v9.1. The pdfs that crash in v9.x work fine in older versions of Adobe Reader, such as v8.1.3. Furthermore, this behavior also occurs on all 3 virtual machine hosted on the same physical machine, with default Adobe Reader settings, for both v9.0 and v9.1. The virtual machines have little running in memory except standard Windows executables - i.e. they are fairly pristine. The operating systems for the virtual machines are XP SP3, XP SP2, and Windows Server 2003.
Error message info in all cases:
app=acrord32.exe
app version=9.1.0.163
module=jp2klib.dll
module version=2.0.0.2579
offset=0003277d
Operating system for real computer: XP SP3
CPU: 1333 MHz Athlon single core
RAM: 1 GB
To sum up, this problem happens on both a real computer running XP SP3, and also on all 3 virtual machines hosted on the same physical computer. I tried changing the Reader setting to not use hardware rendering, to no avail. I also tried various Data Execution Prevention settings in Windows, to no avail. All operating systems, the real and virtual ones, do not have problems with other programs that I use. I also tried a second machine with Adobe Reader v9.1 and the same exact problem pdfs, and had no issues. Thus, the problem happens on only one of the computers, but on the real and 3 virtual operating systems on that machine. There were no errors reported during any of the Reader installations. The virtual machines had no prior versions of Reader prior to Reader installation.

I did further testing of 10 single page pdf files which I created from a single book. All 5 pdf files with images crashed in Reader v9.1. 0 of the 5 pdf files without images crashed in Reader v9.1. Reader v8.1.4 crashes on none of the 10 pdfs. Note that the crash always occurs in jp2klib.dll, which according to the file property description is 'JPEG2000 Core Library', which deals with images. So it seems the issue is in Adobe's jp2klib.dll, in combination with the hardware/software that I have. I used Microsoft's DirectX Diagnostic Tool to test DirectX, including visual tests of DirectDraw and Direct3D - everything worked as expected with no issues detected. Some information about my hardware: Display drivers=Nvidia v84.21 Video card=GeForce FX 5200 with 128 MB RAM CPU=AMD Athlon (single core) System RAM=1024 MB in 3 DIMMs Further information about my hardware: (from the program System Information for Windows) Motherboard: Manufacturer=ASUSTeK Computer INC. Model=<A7V133> Version=REV 1.xx Chipset Vendor=VIA Technologies Inc Chipset Model=VT8363/5 KT133/KM133 System Controller South Bridge=82C686B PCI to ISA Bridge CPU=AMD Athlon Cpu Socket=Slot A / Socket A [SOCKET A] System Slots=5 PCI, 1 AGP OnBoard devices=<unknown> (Disabled) Promise PDC20265 Memory Summary: Location=System board or motherboard Maximum Capacity=1536 MBytes Memory Slots=3 Error Correction=None Use=System memory CPU Info: Number of CPU(s)=One Physical Processor / One Core / One Logical Processor Vendor=AuthenticAMD CPU Full Name=AMD Athlon CPU Name=AMD Athlon(tm) Processor CPU Code Name=Thunderbird Technology=0.18µ Platform Name=Slot A / Socket A Type=Original OEM processor FSB Mode=DDR Type ID=0 CPU Clock=1323.68 L2 Cache Speed=1323.68 MHz L2 Cache Speed=Full CPU Family / Model / Stepping=6 / 4 / 4 L1 I-Cache=64 KB L1 D-Cache=64 KB L2 Cache=256 KB RDMSR=00000000 00000000 00000000 00000000 MMX=Yes MMX+=Yes SSE=No SSE2=No SSE3=No SSE4A=No 3DNow!=Yes 3DNow!+=Yes DualCore=No HyperThreading=No AMD64=No NX=No VT=No PowerNow!=No LongHaul=No LongRun=No Architecture=x86 Video: AdapterCompatibility=NVIDIA AdapterDACType=Integrated RAMDAC AdapterRAM=128 MBytes Availability=3 Caption=NVIDIA GeForce FX 5200 ConfigManagerErrorCode=0 ConfigManagerUserConfig=false CurrentBitsPerPixel=32 CurrentHorizontalResolution=1280 CurrentNumberOfColors=4294967296 CurrentNumberOfColumns=0 CurrentNumberOfRows=0 CurrentRefreshRate=60 CurrentScanMode=4 CurrentVerticalResolution=1024 Description=NVIDIA GeForce FX 5200 DeviceID=VideoController1 DeviceSpecificPens=-1 DriverDate=20060309212900.000000-000 DriverVersion=6.14.10.8421 InfFilename=oem6.inf InfSection=nv4_NV3x InstalledDisplayDrivers=nv4_disp.dll MaxRefreshRate=75 MinRefreshRate=60 Monochrome=false Name=NVIDIA GeForce FX 5200 NumberOfColorPlanes=1 PNPDeviceID=PCI\VEN_10DEDEV_0322SUBSYS_91101462REV_A1\49AEDED500008 Status=OK VideoArchitecture=5 VideoMemoryType=2 VideoModeDescription=1280 x 1024 x 4294967296 colors VideoProcessor=GeForce FX 5200 BitsPerPel=32 DeviceName=NVIDIA GeForce FX 5200 DisplayFlags=0 DisplayFrequency=60 LogPixels=96 PelsHeight=1024 PelsWidth=1280 SettingID=NVIDIA GeForce FX 5200 SpecificationVersion=1025 BitsPerPixel=32 ColorPlanes=1 DeviceEntriesInAColorTable=-1 HorizontalResolution=1280 RefreshRate=60 VerticalResolution=1024 VideoMode=1280 by 1024 pixels, True Color, 60 Hertz Video Bios Version=Version 4.34.20.22.00 Video Bios Date=04/28/03 Name=GeForce FX 5200 Chip Type=GeForce FX 5200 DAC Type=Integrated RAMDAC Memory=128 MBytes BIOS: BIOS Version=ASUS - 30303031, Award Medallion BIOS v6.0, Award Plug and Play BIOS Extension v1.0A, Award Modular BIOS v6.0 BIOS Date=04/23/02 BIOS Web Page=http://www.award.com BIOS Vendor=Award Software, Inc. Version=ASUS A7V-133 ACPI BIOS Revision 1009 Release=04/23/2002 BIOS Size=256 KB Memory: Location=System board or motherboard Maximum Capacity=1536 MBytes Memory Slots=3 Error Correction=None Use=System memory Maximum Memory Module Size=1024 MBytes Device Set=DIMM 1 Device Locator=DIMM 1 Capacity=256 MBytes Memory Type=Synchronous DRAM Data Width=64 bits Form Factor=DIMM Total Width=72 bits Device Locator=DIMM 2 Capacity=256 MBytes Memory Type=Synchronous DRAM Data Width=64 bits Form Factor=DIMM Total Width=72 bits Device Locator=DIMM 3 Capacity=512 MBytes Memory Type=Synchronous DRAM Data Width=64 bits Form Factor=DIMM Total Width=72 bits

ID CS5 crashes when opening older ID file

I am attempting to open an ID file started in 2007 and edited in 2008. CS5 crashes after a few seconds in this attempt. Is there a magic bullet to fix this?
This is not the first time, but I found an output pdf and used those compoments to rebuild the file before.
Thanks,
Joe

I'm not sure I agree with Peter - magic bullets are available, starting at approx. $120, from Markzware's corrupted InDesign file recovery service. But I'd start with hope, crash logs, et cetera, and move on to magic bullets only if nothing else works, and if it's cost-effective to fork out for the magic bullet.
Never had to use any magic bullets myself (I'm a pretty mundane guy), but folks who have required sorcerous aid from Markzware have reported to me that it was effective. Sure beats killing a chicken and summoning a spirit, that's for sure.

Safari crash after opening a PDF file

For the past week or so, everytime a link leads to a PDF file, Safari loads the file and then immediately crashes. I have checked my disk, verified and fixed any permissions, etc. but the problem persists. Although I checked the "report" button when I got the message from the OS, I have not heard back from anyone.
Has anyone else experienced such a behavior? I suspect that it is not related to Safari, but rather to Adobe Acrobat, since I always have a similar experience when Adobe tries to look for updates. The Adobe Update Manager crashes the minute it is launched. I have even tried to udate my Acrobat 7.0 for some new patches but I cannot get to them fo some reason or another, mostly because the Adobe system seems to be down for maintenance most of the time. I saw that one of the updates is marked "critical".
I have saved the "log file" after the last crash, about an hour ago (if that helps anyone).
Thanks for any hints.
ecp

Welcome to Apple Discussions
Apple does not respond to submitted crash reports. Rather, they are used for software development purposes. Best thing to do in this forum is to copy/paste a copy of the entire report to your reply in this thread.
If you see a relationship between the Adobe crashes and Safari opening a PDF file, then go to Adobe Acrobats preference file>Internet and designate Apple's "Preview" as your PDF reader. Then, go to the Finder and move to your desktop your Adobe Reader plug-in from your Internet Plug-ins folder either the main or user library). Restart Safari and try a PDF (it ought to now open within the browser). If Safari does not crash, then yes, the problem lies with Adobe. Something you can take up in one of Adobe's own forums.

InDesign CC crashes upon opening 2010 & 2011 files.

Every InDesign document that was created from January 27th, 2010 to December 21, 2011 caused InDesign CC to crash 100% of the time—tested it on two production computers with the same results.
Every document that was created after January 1, 2012 opened fine 100% of the time.
I can also open documents created earlier than 2010.
After a crash I need to open InDesign again,
it crashes again because it is trying to recover the older pre 2012 file.
Open InDesign again and said no to recovery alert.
Again, this is 100% after opening ten files from each date span.
Our computers are MacBook Pros Retnia 2.6 GHz Intel Core i7, 16 GB 1600 MHz DDR3 and are maintained by a Apple-certified in OS X, OS X Server and iOS technologies and is an 11-year member of the Apple Consultants Network. I cannot tell you about the network, but it is new.

Thanks Peter. I just submitted the bug report.
I just tried to open a 2009 file and had the same results, but this is not the norm at this point. I can open other 2009 - 2006 files just fine.
I ended up opening it in CS6 then:
saved it as new file: still crashed CC
packaged it to my desktop: stilled crashed CC
decided to work on it in CS6 and totally redesigned the file. Saved then opened it at the end of the redesign and the file opened fine in CC.
I suspect the problem was an element in the file that was causing the crash and I deleted it in the redesign process. The 2009 InDesign CS6 file was:
a simple file—a 5x7 post card
simple fonts: Helvetica Neue Std family
small placed-linked PSD files
nothing fancy or weird in design, but CC could not open the 2009 version.

Quicktime crashes when opening any video file type.

Hi, I've been having this problem for quite a long time now. When attempting to open a quicktime file or any other type of video file, the program crashes. It does not report any sort of error message. I've updated both quicktime and windows. I've tried everything that has been suggested in prior posts and have yield no results. This is really irrating me. I don't want to have wasted money on this program and I need this for class. Any advice is appreciated, thank you.

The files I'm most concerned with playing are my animations exported from Final Cut and from another system's quicktime. These usually are quicktimes or .wma's that are either uncompressed or with a variety of compression, usually DV-NTSC, H.264, HDV 1080 60i, or mpeg4 for the web. But as I've professed before, it seem that the file type isn't necessarily factor. Any video file that should play in Quicktime does not and the program crashes. Upon this I get a very vague error message which reads "Quicktime Player has encountered a problem and needs to close. We are sorry for the inconvenience." That unfortunately is as much detail as I can give at the moment. I know this is a vague problem and that my information is just as vague, but that is all I have gathered. Anything is appreciated.

Incopy crashes when opening large Indd-files

We are publishers of a magazine. One layouter on Indesign, and two writers on Incopy. What happens frequently is, that after a while, when the Indd-file becomes fairly big, Incopy stalls on opening the file. Sometimes it opens it in text-mode, but we can't switch to layout-mode. But mostly we don't even come that far. Right now, we are unable to open the file at all under Incopy. We have NO idea how to troubleshoot this, and it's seems independent of size, because we can open other large files. But it regularly happens with our magazine, once the file gets filled with graphics. Is there a log-file that would give us a clue what is happening?

We are having a similar issue. We have 230 some links in inDesign. When our editor opens the file in incopy it spins and then crashes if we wait long enough. We did get a crash report.
We checked and recreated all the links however incopy still fails to open. File still works fine in indesign. We to have been unable to isolate the source of the problem.
Process:         Adobe InCopy CS6 [15554]
Path: /Applications/Adobe InCopy CS6/Adobe InCopy CS6.app/Contents/MacOS/Adobe InCopy CS6
Identifier: com.adobe.InCopy
Version: 8.0.1.406 (8010)
Code Type:       X86 (Native)
Parent Process: launchd [14102]
Date/Time: 2013-04-26 10:05:00.418 -0400
OS Version:      Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report:          121909 sec
Crashes Since Last Report:           10
Per-App Interval Since Last Report: 34426 sec
Per-App Crashes Since Last Report:   5
Anonymous UUID: 6C1B710E-D18A-4F99-9EE5-A824377A122F
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Captivate 5 Crashing while opening previously edited file from the same day!

I have today been working on a simple Captivate 5 file. At the time of crashing it had around 9 slides and a one question quiz as I hadnt done much work on it. Im running Captivate 5 on a Windows XP 32bit machine with 4gb RAM and a capable processor. I tried to open a seperate project alongside the one mentioned in order to take a few slides from it. When doing so Captivate crashed. I tried to re open the original document ignoring the second file and got an error message. Some details are captured below. It wouldnt let me take the full detail for some reason but the file it was reporting on is below as its the version of Captivate im running etc.
I rebooted my machine and reopened the original file no problem. Again tried to open the second file and the same occured. I then tried another reboot only this time, and ever since, it will no longer open the original file which was fine. I have the files in my dropbox and used a remote connection to check these files on my Mac at home. They opened in Captivate 5 there without problem. I managed both files so know that the files are ok. It has to be to do with the installation on my Windows machine. I have run all of the available updates and had no joy.
I should point out that Captivate still works for new projects. I can just not open existing ones.
Can anyone offer any advice on how I may fix this? Its driving me crazy as im up against it with deadlines and this hasnt helped me much today.
Any advice is greatly appreciated.
James
ERROR RECEIVED :-
AppName: adobecaptivate.exe AppVer: 5.0.3.631 ModName: cptextmodel.dll
ModVer: 5.0.3.631 Offset: 00048ee9
C:\DOCUME~1\jg-2513\LOCALS~1\Temp\de64_appcompat.txt

The first thing that I would do is to look over this FAQ Entry, and then post the details - the more the better. http://forums.adobe.com/thread/961741?tstart=0
If your Projects are behaving as the OP's were, and the media is in a similar place, be sure to list everything.
Good luck,
Hunt

Premiere Pro CC crashes in opening a project file

I am using Premiere Pro CC since 1.5 years now. No big problems so far but now suddenly a strange one in opening a project file.
Several other project files open up as usual, but the last one I've been working on, suddenly crashes in the middle of loading the media files. An error message like this appears:
"Premiere Pro has encountered an error. [c:\ppro772\releases\2013.10\shared\adobe\mediacore\mediafoundation\api\inc\ " (and the rest of the path I'm not able to see, it's cut.)
I have installed the latest version of the graphics driver today. I have installed Premiere Pro 2014 some time ago but didn't really use it yet. I already tried to open the project in 2014 with no success.
Now I just found out that I can open the project from the one-before-the-last autosave file! Thereafter I saved the project with a different name, but trying to re-open it resulted again in the same error!!
Any idea what the problem could be and what might help?

BUt that's a different error.
I am getting this one aswell.
[c:\ppro772\releases\2013.10\shared\adobe\mediacore\mediafoundation\api\inc
Please fix it.
I really want my Premiere Pro to work :\

Safari 4 crashes when opening a pdf file

Hi,
Since that last update safari crashes everytime I want to open an pdf file. Any thoughts on how to fix this. Or help me get back tot the previous safari.
Mamino

HI,
There are no Mac viruses in the wild.
I think the problem here is that you are running 10.3 (Panther). That limits you to how far you can go as far as Safari versions.
Unfortunately, an iMac G3 can't support the latest versions of web browser content including Flash.
Safari 4 requires:
▪ Any Mac running Mac OS X Leopard 10.5.7 or Mac OS X Tiger 10.4.11 and Security Update 2009-002
▪ Mac with an Intel processor or a Power PC G5, G4, or G3 processor and built-in FireWire®
▪ 256MB of RAM
▪ Top Sites and Cover Flow on Mac OS X Tiger require a Quartz-Extreme compatible video card. More details
Carolyn

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